What evidence can you share that demonstrates the impact of the engagement?
The app officially launched during the holidays because it was a quieter time. It was convenient for us to launch the platform gradually to make sure there weren’t problems and provide it to our more technically advanced customers. As it just launched, we’re waiting to catch bugs before we start new work. We have a list of next updates, additional features, and early feedback from the field.
Without Scale3C’s work, we wouldn’t have a new app. The platform works great and our customers love it, which is the most important metric to us. Another team developed the previous app, which only had a few basic features. The new version has a lot of new features, so to compare our original app with the one that Scale3C created is like comparing apples to oranges.
How did Scale3C perform from a project management standpoint?
For a while, we had regularly scheduled conference video calls via Zoom. We set up a Slack account that allowed us to communicate and have permanent documentation. Their team used online tools to create wireframes and designs. We could see the project as it evolved and commented on their work. Before they started to code, the process was visual so we could see the original wireframes and user navigation. As we approved various pieces, their team filled in the details.
From our standpoint, we worked 24 hours a day and moved the project along quickly. Even though their team’s remote, we had constant communication. If we had any questions, we called, emailed, or used Slack. Their team communicated clearly. We knew the status of the project constantly and could comment on their work daily. The time zone difference worked to our advantage because we could leave our comments by the end of our day. They worked while we slept so when we returned to work, there were updates that incorporated our comments.
What did you find most impressive about them?
I’ve worked with development teams all over the world, so I know a good one. Scale3C is a good team. I like their communication skills, documentation process, information exchanges, and individual team members. We have a great relationship with their teammates as they’ve stayed on throughout the project’s duration.
Are there any areas they could improve?
This is a common issue across the development world. Everyone could use a better way of tracking not only the project but also the financial aspects of it. I would like to see Scale3C and other companies track any deviation from the original contract better. Where deviations from the scope have a financial impact, it would be good to have a centralized place for documentation. We have a simple spreadsheet on our side and I’m sure they have their bookkeeping people who do the same, but it would be helpful to have a consolidated place where we can be in agreement.