Global BPO Consultant, Customer Success Strategy &
Growing Companies hit a point where they're building teams they have no expertise running. Customer Support. Agentic AI. Sales. Content Moderation. Data Operations. None of it is your core business, but it's needed for your success. Scale Edge is an independent outsourcing advisory. We help growing companies hand off operations to external specialists. Without getting burned. Making outsourcing work requires serious investment: Vendor evaluation, procurement, SLA governance, ongoing performance management, and constant market intelligence. Most growing companies don't have the bandwidth or expertise to do this well. We do it for you. What we do? - Market Intelligence Continuous research on vendors, and emerging providers the industry reports miss: AI native specialists, B2B SaaS sales, Digital Health, ConTech, Robotics. - BPO Strategy What to hand off, what to keep in-house, which vendors actually fit your industry and growth stage. - Vendor Selection Full evaluation, intelligence benchmarking, site visits, procurement, contract negotiation. - Ongoing Management Independent governance: SLA tracking, Business Reviews, Billing Audits, escalations, performance optimization. Why Scale Edge? We only represent you, we do not have commissions or partnerships with any vendor. We are
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Min project size
Undisclosed
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Hourly rate
$200 - $300 / hr
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Employees
Freelancer
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Year founded
Founded 2025
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