What evidence can you share that demonstrates the impact of the engagement?
In terms of hard metrics, we’ve seen our traffic grow by 25% week over week. Users are spending more time per page and our bounce rate has decreased. Regarding lead generation, we’re ramping up our inbound leads. Whereas we used to have about 5% of opportunities created by inbound leads, we’re now at 50%.
Anecdotally, the work they did for the event we participated in was very well-received. Our team still wears the t-shirts we designed and the materials have been great for internal morale.
How did The Savage Bureau perform from a project management standpoint?
They’ve been great about staying on top of the workload and managing various projects. Their team has gotten to understand our business and needs, so they’re able to quickly identify any issues or roadblocks. We’re in close communication, so if anything comes up about our budget or timeline, we’re informed. Our teams use Slack and hold regular meetings at our offices.
What did you find most impressive about them?
Overall, they’re just a team of fun, enjoyable people. They offer great transparency and communication, making a strong, personable relationship easy to maintain. Embarking on a project of this length, it’s important to establish a good connection and they’ve done that.
Are there any areas they could improve?
There have been times where it would be helpful if they informed me of changes in scope quicker. After addressing this with Derick, the process has been smooth going forward.
Do you have any advice for potential customers?
Come to the table prepared with a thoughtful brief and give them access to as much of your team as possible. Allow them to manage the work and give them the resources needed for your business.