Product and Experience Design: Strategy, UX, UI

Our vision is to help organizations create business value & delight their staff and customers alike by re-imagining the user experience, through innovative digital solutions.

As your partner for User-Centered Research, Analysis and Design, we deliver exceptional outcomes in product and Experience Strategy, Research, Service Design, UX and UI Design.

Our team of expert consultants assists your company in achieving its objectives while ensuring the design of great user experience. 

 
$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2016
Show all +
Pretoria, South Africa
headquarters
  • 7200 Woodhill Lavender, Primula Road, Moreleta Park
    Pretoria, GT 0181
    South Africa

Portfolio

Key clients: 

Heineken, Vodacom (Vodafone), Life Healthcare, My Blood Test, Mukuru Financial Services, WHOLE

WHOLE Holistic Health Self-Care App: UX, UI Design and Development

WHOLE is an in-house developed digital healthcare solution created by the team of Healthcare Experience Design experts at Sand Dollar Design.

Scope:

  • Competitor reviews
  • User interviews and surveys
  • Wireframes
  • Interactive Prototype
  • User Testing
  • App Development for iOS and Android
  • Digital Marketing
Online Blood Testing Website: E-commerce UX Design and Development Image

Online Blood Testing Website: E-commerce UX Design and Development

Digital Health Platform UX Design and Development: www.mybloodtest.co.za

This solution was designed and developed within a time period of 6 months, and included UX Design, UI Design, Development Support, Digital Marketing and on-going support of the operational maintenance on the website.

mybloodtest.co.za is the first of its kind in South

Africa, and offers a patient-centric solution to enable patients to quickly and effortlessly order their blood and urine pathology tests through their website. 
Emergency Room Triage Solution Image

Emergency Room Triage Solution

Emergency Room Triage Solution

This digital Electronic Health Record App for a Multinational Hospital Group was designed using our unique Patient and Provider Centric Design approach. 

 

Approach:

  • Ethnographic Research in Emergency Rooms with Nurses, Doctors, Clerks and Admin staff.
  • Wireframes
  • Interactive Prototype
  • User Testing to validate the designs
  • High Fidelity designs and Style Guide (Design System) for the solution.
  •  

    Results:

    It resulted in elimination of paper-based records for Triage and drastically reduced the time taken to conduct Triage on a patient. *

     

    *The solution is currently in a pilot phase.

    Reviews

    Sort by

    UI & UX Design & Prototyping for Financial Services Firm

    "The quality of work delivered was exceptional."

    Quality: 
    4.5
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Less than $10,000
     
    Aug. 2020
    Project summary: 

    Sand Dollar Design provided UX design and prototyping for a financial services eco-system firm. The prototype was created using Figma with key components highlighted by the client.

    The Reviewer
     
    1-10 Employees
     
    Johannesburg, South Africa
    Carla Fitton
    Director, SenseUX
     
    Verified
    The Review
    Feedback summary: 

    Sand Dollar Design was able to provide the prototype quickly and successfully. The team was able to provide amazing support that exceeded the client's expectations. They had an open communication channel and conducted daily meetings.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I'm the director for a financial services eco-system in Nigeria

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Sand Dollar Design?

    UX design and prototyping

    What were your goals for this project?

    Creating a clickable prototype in Figma with key components that could be reused to keep iterating

    SOLUTION

    How did you select Sand Dollar Design?

    I have worked with them in the past and I knew their quality of work was amazing.

    Describe the project in detail.

    The project needed a quick turn around for a high fidelity wireframe/ prototype. I was the lead UX on the project but needed to focus on other parts of the project. SDD was an obvious choice as I knew they could run with my guidelines and feedback to go and create the prototype I needed.

    We spoke the same language and it was easy to engage with them. Although my need was only for prototyping they quickly jumped in to help me in areas they knew I needed support like researching competitors and finding other benchmarks I never considered.

    What was the team composition?

    There were two people involved. Jaco helped from a strategic angle in the beginning and provided great direction based on his own experience with projects of this nature. Jonathan was the UX designer responsible for the prototype.

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    The goal was to quickly create a prototype so that client could give us direction and start thinking of how they need to gear themselves towards the magnitude of the project. SDD was amazing in supporting me deliver work that exceeded the client's expectations.

    How effective was the workflow between your team and theirs?

    We had a very open communication channel - we met daily and kept each other informed via Microsoft Team or Figma.

    What did you find most impressive about this company?

    Their openness to share information and their own experiences with clients like this. The quality of work delivered was exceptional.

    Are there any areas for improvement?

    There is always room for improvement :) Maybe the same level of excitement/ energy for the project towards the end like there was in the beginning when we kicked off.

    5.0
    Overall Score Pleasure to work with them
    • 5.0 Scheduling
      ON TIME / DEADLINES
      Easy/ efficient and always available
    • 5.0 Cost
      Value / within estimates
      The cost estimate was as per the invoice and Jaco was very transparent with costing. No surprises.
    • 4.5 Quality
      Service & deliverables
      World class
    • 5.0 NPS
      Willing to refer
      I have indeed recommended them several times before.

    Usability Testing for Telecommunications Company

    "Sand Dollar Design was really good at communicating and keeping us on point across the process."

    Quality: 
    4.5
    Schedule: 
    4.5
    Cost: 
    4.5
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    May 2019 - April 2020
    Project summary: 

    Sand Dollar Design provided usability testing efforts for a telecommunications provider. The team was tasked to collect customer insights to enable the client to enhance the UX of their various products.

    The Reviewer
     
    5,001-10,000 Employees
     
    Johannesburg, South Africa
    Senior Specialist, Telecommunications Company
     
    Verified
    The Review
    Feedback summary: 

    Thanks to Sand Dollar Design's efforts, the company obtained valuable insights from its end-users. What stood out the most was the team's capability to lead the testing sessions efficiently, allowing them to accumulate excellent content. Thus, they are highly recommended by the client.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m part of the South African leg of a large telecommunications provider. I work in the digital lifestyle services division and my role is to oversee the portfolio of UX and product development for one of our video products.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Sand Dollar Design?

    I contracted Sand Dollar Design specifically for usability testing with real customers on our behalf. The main goal was to gain customer insights in order to improve the UX of our products.

    SOLUTION

    What was the scope of their involvement?

    We wanted to gain an understanding of different designs we were implementing at the current time and some futuristic prototypes meant to address various issues on our platform. Since we do not have internal testing or interview facilities, that was one of our initial challenges. Thankfully, Sand Dollar Design provided interview rooms and conducted interviews with our third-party customers where they generated some great insights into our platforms.

    In the beginning, the product we tested had been in the market for just over a year and our goal at that time was to test out a couple of new designs for it. All in all, we conducted four usability testing sessions. For one of them, I worked with a university to bring in tracking glasses which I think are a fantastic innovation in the space. We had a session at the university itself and we could track where customers were looking using the glasses.

    What is the team composition?

    Jaco (Founder & Head of Consulting) helped us out a lot and he had three resources on his side.

    How did you come to work with Sand Dollar Design?

    I had a previous encounter with the company and Jaco is well known in the UX circles. In fact, usability testing is one of the strong points of Sand Dollar Design. I knew the team had experience working with a CX/UX consulting company which I’d done a course with. From those teachings, many of Jaco’s principles are based on that. Thus, he comes with a large number of skills we needed.

    How much have you invested with them?

    The total cost of the project was around $25,000.

    What is the status of this engagement?

    We started working with Sand Dollar Design last May 2019 and we partnered with them until April 2020.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Sand Dollar Design was instrumental in helping us gain industry insights and experience. The quality of the team’s work was phenomenal, especially the quality of content they created. In fact, they’re skilled at making presentations to customers. 

    It can be hard to ask the right questions in these kinds of sessions and avoid leading questions at the same time. However, Sand Dollar Design did a great job of getting to the bottom of what we were asking for. They also reworded some of our questions to make it clearer. Moreover, the team also conducted a survey for us. They created usability personas for our user base and they were instrumental in getting all the information we required. Overall, the value of delivery was great for us.

    How did Sand Dollar Design perform from a project management standpoint?

    Sand Dollar Design was really good at communicating and keeping us on point across the process. They delivered the presentations at exactly the times they set up for us. We can’t say anything bad about Sand Dollar Design since they did a really good job.

    They were quick to respond and they set up everything in the testing center, with no hassles or hiccups. Additionally, they were quick with feedback and they came with a nice report. They also set up a workshop to take us through the feedback which I appreciated.

    What did you find most impressive about them?

    They have a large amount of market experience and there aren’t many players that get a chance to work in our industry – it’s a definite plus point for Sand Dollar Design. We appreciated the way they engaged with our customers. Aside from that, they were also very affordable compared to other players in the market, it was one of the deciding factors of getting them involved.  

    They went above and beyond what we initially asked for. Bringing in the university was never part of the scheduled deal and Sand Dollar Design organized that.

    Are there any areas they could improve?

    I have no negative sentiments about Sand Dollar Design.

    Do you have any advice for future clients of theirs?

    Sand Dollar Design works with the client which I think is very nice. The team came to our office and helped us construct a couple of things. If the client wants real value out of the partnership, they should make sure that the ask is correct and that Sand Dollar Design understands what’s needed. They did a great job trying to uncover that with a couple of debriefing sessions with us at our offices. The more we give them, the better the product is at the end of the day.

    4.5
    Overall Score
    • 4.5 Scheduling
      ON TIME / DEADLINES
    • 4.5 Cost
      Value / within estimates
    • 4.5 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
      I’d refer them to anyone.

    Custom Software Development for ICT Services Firm

    "Over and above their 'ubutu' spirit certainly will make me recommend them in my future projects."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    May 2019 - Ongoing
    Project summary: 

    Sand Dollar Design was tasked with developing an over the top platform that would high-quality, family-friendly media content. 

    The Reviewer
     
    51-200 Employees
     
    Johannesburg, South Africa
    Senior Business Consultant, ICT Services Firm
     
    Not verified
    The Review
    Feedback summary: 

    The client of the ICT services firm was impressed with what Sand Dollar Design produced. Their expertise in design and user experience shone through in the project.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I'm a senior business consultant with over 19 years experience in the ICT field. My company is a leading ICT business advisory services firm in Africa.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Sand Dollar Design?

    My department was tasked to deliver to our US client an Over The Top (OTT) platform capable of delivering streaming (live & buffered) media content. The platform needed to be high-quality visual effects for the end-users thus Sand Dollar Design with their expertise was required to assist.

    What were your goals for this project?

    Deliver end-to-end high-quality streaming platform with family-friendly entertainment content.

    SOLUTION

    How did you select this vendor?

    Our other colleagues worked together with Sand Dollar in another project at a client. And they recommended them for our project.

    Describe the project in detail.

    Once Sand Dollar came on-board, and after just 1 iteration discussing the client's requirements they were able to provide feedback. They were able to awe us and the client with the wire-frame designs and interactive content development on web and iOS.

    What was the team composition?

    The team consisted of the business owner (who took personal interest in ensure high-quality designs) and one UX designer /developer.

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    Our client was totally impressed with the outcome. And having to visually see their wishes become true with this platform, they saw great value and they wanted to continue working with us for other phases of the project.

    How effective was the workflow between your team and theirs?

    We were constantly communicating throughout the project. Feedback and responses were given within time thus making it easy for critical decisions to be made without delaying the project timelines.

    What did you find most impressive about this company?

    They are subject matter expects when it comes to user experience and design. I was blown away by the psychology that goes with understanding and anticipating user behavior. Over and above their 'ubutu' spirit certainly will make me recommend them in my future projects.

    Are there any areas for improvement?

    I was satisfied with the work delivered throughout.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Customer App Dev for Financial Services Company

    "They portray a highly skilled and professional outfit with a down to earth, open for business demeanor."

    Quality: 
    4.0
    Schedule: 
    4.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    June 2019 - Ongoing
    Project summary: 

    Sand Dollar Design provides a variety of design services for two mobile apps spanning iOS and Android platforms. This has involved UI/UX design, branding, consulting, and usability testing.

    The Reviewer
     
    51-200 Employees
     
    Cape Town, South Africa
    Christa Vermaak
    Product Owner, Mukuru Africa
     
    Verified
    The Review
    Feedback summary: 

    The vendor's high-quality work has paved the way for future enhancements. They've completed tasks quickly with a well-structured, systematic approach. It's been a positive partnership marked by mutual respect and frequent communication. The specialists are invested in understanding internal goals.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I am a Product Owner in the IT Engineering department for Mukuru Africa. Mukuru Africa is a Financial Services Company enabling their Customers to send money to loved ones all across the globe with a main focus on migrant workers in Africa. Our main business stream is Remittances within and across country and/or continent borders, but we are expanding in Value Added Services such as purchasing Electricity vouchers or Airtime as well as Funeral Products. We are constantly engaging with Partners across Africa to establish cross border relationships, benefiting our Customer base to obtain a further reach to loved ones. Our footprint is starting to find a foothold in the emerging migrant markets of Asia, specifically Bangladesh, Pakistan & China. Allowing our Customers financial freedom within their diaspora environment, stands central to our Customer offering and drive. Our Customers are largely un-banked and under serviced financially, so creating various platforms and channels through which our Customers can take control of their finances is our main drive and focus, from a Business and IT Engineering point of view. As a Product Owner in the IT Engineering department, I oversee the development Teams which is responsible for enabling Customer interaction via Mobile applications - iOSand Android. The development is split into two focus streams; in-house development of our Agent Mobile app (Android driven) and out-sourced development of our Customer Mobile app (iOs & Android). Delivery of UI, UX, back-end integration and API delivery all forms part of my delivery responsibilities. I oversee the development, testing, design & quality value streams of each mobile application and ultimately sign-off and implement the solution(s).

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Sand Dollar Design?

    Sand Dollar Design have been contracted to assist with the: (i) Heuristic review and design suggestions for the Mukuru Agent Mobile app (Android), after initial build, as well as usability testing before Production release (ii) UI & UX design from the start of the Mukuru Customer Mobile App (iOS & Android); Design direction throughout development of the MVP as well as future proofing the app for iterative releases after the initial; and Usability testing and design improvements before any Production release.

    What were your goals for this project?

    From the Agent app perspective - Mukur African currently run two different mobile apps for their Agent Army, a registration app (onboarding Customers) and a maintenance app, providing typical Contact Centre servicing via one-on-one interaction.  The main goal of the Agent App is to provide a single solution to the Agent Army through which Customers can be onboarded and fully serviced administratively eg. change to their profile data, order creation, up take of any of the Mukuru Value Added Services.  The app must also be a managing tool for the Agent whereby the Agent would be able to track his daily work assignments, sign up for training, log issues etc. 

    The main goal for the Customer App is to replace the current app in the market with an app offering which will place the Customer in full control of his financial wellbeing.  The app is aimed to have access irrepective of boundries allowing a customer to interact with Mukuru from anywhere in the globe.  The Mukuru Customer App will carry functionality that will allow:

    - a User to download the app

    - sign up to use the App, including password managment

    - update data fields & add documents to enrich Customer profile (Personal details e.g. telephone numbers, income etc)

    - Create & update Recipients to his beneficiary list (people he can send money to)

    - Create Orders (send money), inluding payment

    - track allocated limits/balances remaining for sending money 

    - check rates for order create (e.g. Send R1000 to Botswana, Recipient get Pula800 - show rates & pricing)

    - check Pay in/ Pay Our Partner footprint, per Country

    - find Mukuru Contact details

    - learn through FAQ's

    - sign up for Mukuru Value Added Services

    SOLUTION

    How did you select this vendor?

    An RFP process was followed in the requirement processes.  Mukuru Africa did research on App development companies who have exprience in developoment of Financial apps which is Customer facing/ engaging.  On selecting the group of app development companies we wished to engage with an RFP document was sent to them, outlining what we as a company would like to be delivered. The RFP document did not only contain a development directive, it also included a request for field expertise and guidance from the prospective vendor with regards to the development directive.

    Each vendor had to send a proposal reply on the RFP by a communicated deadline.  The proposal was reviewed taking into account; proposed design as per the development directive, proposed changes to the development directive taken from field experience, cost and timeline of delivery.

    In a majority of the review criteria Sand Dollar Design came out on top and we as Mukuru Africa felt that they really took to understand our particular market really well, highlighting issues such as remoteness, lack of mobile network coverage, cost of data as some of the key elements Mukuru Africa Customers will be faced with.  The proposed solution which was presented by Sand Dollar Designs spoke to a broad spectrum of Customer that Mukuru Africa service; from the well versed in technology Customer, to the Customer that can interact with Mukuru on a daily basis via the traditional Selfhelp technologies (USSD, .Mobi, Whatsapp) which will definately benefit from an app, simple in design yet comprehensive in self service processes.

    Sand Dollar Designs were very realistic in their proposed solution and process of enagagement relating to their costs, which made them stand out from the rest for us.

    We did research some of their previuos testimonials and concluded that out initial impressions of them as a vendor is what is preceived & experienced of them in the market - very direct and to the point, highly skilled & efficient, with enough room for expanding into the nice to have's without unrealistic attainment.

    Describe the project in detail.

    The project is actually made up of two projects, as stated earlier:

    - Agent Mobile app: the app was already developed inhouse to the point were it was ready to be released into Production.  Sand Dollar Designs was contracted then to provide a heuristic review & design insights with the specific intent to use the App as a communication tool with Customer engagements.  As Product Owner I drove the project deliverables & deadlines with the Sand Dollar Team taking instruction.

    Customer app: from the initial RFP document and accepted proposal, the development scope for the app was workshopped and brainstormed with Sand Dollar Designs and a think tank from Mukuru Africa.  

    The development scope spanned IT Engineering development, Marketing, Business Development and Customer Journey value streams.  In each Sand Dollar Designs was consulted on, solutions reviewed with and scope refined to MVP vs. nice to have vs. iterative release.  Sand Dollar Design was also tasked with assisting Mukuru Africa in designing a brand for the Company, to be driven through the app and various other Customer facing interfaces.  This was done in close collaboration with the Marketing Team of Mukuru Africa.  

    After initial agreed solutions was signed off on, Sand Dollar Design was tasked to draft the actual app designs and refining process flows.  Solutions were provided via wireframe & Zeplin designs that was open to a review process for Mukuru Africa project Team. 

    After sign off the designed solution, the designs were passed on to an internal development Team who built the API infrastructure and endpoints to be used by the app development vendor.

    Sand Dollar Designs was also used in sourcing an App development vendor to built the app, using the prescribed framework.  Flutter was the language choice chosen for the built, accommodating iOS & Android.  Sand Dollar Design assisted with identifiying native paths to follow in the design ie. date picker ensureing the same quality experience for both language users. 

    Development have been an ongoing journey and Sand Dollar Designs have been part of that throughout.  Reviewing and providing guidance on initial builts as well as doing usability testing.

    The feedback from the usability testing was presented to Mukuru Africa with a view of what needs to be fixed before going to Production vs. tolerable to be fixed after deployment. 

    Sand Dollar Design already provided some forward thinking proposals for follow-up iterations, expanding the app offering and using Customer usage of the app to better the service offering.

    For all engagements and deliverables work scope documents were drafted, agreed to and signed off by both parties.  The scheduling of the work have been driven by a Agile SCRUM approach with two week Sprint cycles.

    What was the team composition?

    Sand Dollar provided provided the following Team make-up:

    - UX Strategist/ Engagement Lead

    - Senior UX Designer

    - Junior UX Designer

    - Visual Designer

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    Agent App = the heuristic review done by Sand Dollar Designs, after 90% of the development was done, provided the Mukuru internal development Team with a platform from which the Agent app could be finished and launched without any roll-backs, urgent process bug fixes and/or interpretation performance issues.  The Agent app have been in the Market for 10 months, with 01 month running paralell with the existing Registration app in the market.  The design of the Agent app encouraged uptake through the Agent Army with less than a 30day turn-around period, providing Mukuru Africa to switch off the older Registration app 02 months before the intended switch off date. 

    The design direction and guidance provided in the intial review by Sand Dollar Designs also paved the way for adding bigger features to the Agent app much quicker than originally planned and enabled the roll-out to new Countries at a much faster turn around time.

    The key in the design direction and heuristic review is the generic approach taken in the proposed designs, allowing the internal development Team to reuse design approaches throughout.

    Customer App: the full scoping & designing of the Customer app was done in a mere 02 month period.  The way the Sand Dollar Design Team approach the work is working on critical full value stream processes one at a time and then drawing generic usability from these critical processes through to the sub-ordinate flows.

    This systematic approach to full value stream delivery enabled the outsource development vendor to build fully workable processes as a single delivery.  With clear critical paths built it makes the identification of dependancies on other processes clearly visible and also drives priority to a certain extent.

    How effective was the workflow between your team and theirs?

    Their is a very effective workflow between the Sand Dollar Design Team and the Mukuru Africa App development Team.  The use of Slack & Whatsapp as communication channels, with a formal email to confirm discussions have proven very usefull.  Access to designs on Lucidchart & Zeplin have to shared and treated with the required confidentiality. We agreed early on who the main contact person for each Team is, but also stressed the fact that discussions are open between all Team members, where possible.  

    Input from all levels of Team members is heard, discussed and applied where applicable, but central to our working together is the mutual respect shown by both sides of the relationship. We are fortunate in that Sand Dollar Design can visit our offices frequently and they they are open to video confrencing to get decisions out quick.

    Where official sign-off is required, strict timelines are in place and adhered to.

     

    What did you find most impressive about this company?

    What is most impressive about Sand Dollar Design is the way in which they approach the pre-work for a proposed solution.  With our two different apps, they egaged on a very low level with the Mukuru Team to really understand:

    - who the Customer is, that is going to use the app (Agent & Customer)

    - what type of data Mukuru Africa require from the app to make sound Business decisions eg. new features or products

    - what Mukuru Africa want to tell the world about themselves

    The care and understanding that they took to get direction on the above provided us with exceptionally strong initial proposed solutions.

    Reworking the prosposed solutions and getting final sign off was a very quick and seamless process and that is due to the detailed solution which were propsed in both instances.  The proposed solutions did not just span process and the ensuing screens, it already provided a rich all encompasing experience.  As Mukuru Africa we could imagine ourselves in the shoes of our Agents & Customers interacting with the mobile app under favourable and less favourable conditions.  

    As a unit, they portray a highly skilled and professional outfit with a down to earth, open for business demeanor.  They are diligent in following up and deliver some extra mile efforts without being asked.

     

    Are there any areas for improvement?

    4.0
    Overall Score Truly an amazingly talented Company with a very realistic attitude to delivery and meeting expectations
    • 4.0 Scheduling
      ON TIME / DEADLINES
      They went out of their way to accommodate our changing timelines, which is influenced by an outsourced development vendor & Customer availability
    • 4.0 Cost
      Value / within estimates
      The cost for the Project was well in line with what was delivered - value for money
    • 4.0 Quality
      Service & deliverables
      The proposed solutions were delivered in a very clear and understandable artifact, making it very easy to review, adjust and sign-off.
    • 5.0 NPS
      Willing to refer
      I will definitely recommend them to anyone in need of their expertise as I trust in their abilities

    UX Design for Hiring Software Solution Start-Up

    "I felt that they were invested in the success of the project."

    Quality: 
    4.0
    Schedule: 
    5.0
    Cost: 
    3.5
    Willing to refer: 
    4.0
    The Project
     
    Confidential
     
    Nov. 2019 - Feb. 2020
    Project summary: 

    Sand Dollar Design provided UX design services for a hiring platform. They designed 64 user screens that followed all steps of the hiring process. Their work also included multiple rounds of testing.

    The Reviewer
     
    1-10 Employees
     
    Johannesburg, South Africa
    Tania Joffe
    Shareholder, ClickNHire
     
    Verified
    The Review
    Feedback summary: 

    Sand Dollar Design’s work helped streamline the development process and advance the client’s overall brand. Communication was easy, the team regularly met over the phone and in-person. The team was flexible, knowledgeable, and responsive. 

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m a shareholder at a hiring software startup.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Sand Dollar Design? 

    We engaged Sand Dollar Design to help with the UX design for our software. 

    SOLUTION

    What was the scope of their involvement?

    Sand Dollar Design mapped out 64 user screens that were attached to the process flows of our software. The process flows followed candidates from the sourcing phase all the way through to placement. 

    They did multiple rounds of testing for usability and provided updates according to the feedback received from those testing sessions. 

    They also advised us on branding which went beyond their typical scope of work. Their team had enough expertise to support our work. 

    What is the team composition? 

    We worked with Jaco (Head of Consulting, Owner) and two of his team members, one was a backend developer and the other was a designer. 

    How did you come to work with Sand Dollar Design?

    We heard about them from a colleague that I worked with at one of the major South African banks. 

    What is the status of this engagement?

    We worked together from November 2018-February 2019. 

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    As a result of their work, we had detailed wireframes that we gave to an IT company so they could develop the software. This streamlined the process a lot and made the development phase much easier.

    How did Sand Dollar Design perform from a project management standpoint?

    They were very good. It was easy to communicate with them over the phone, and their team regularly came to us for in-person meetings. They were flexible, knowledgeable, and responsive. 

    What did you find most impressive about them?

    They were reliable. They did exactly what they said they would do and delivered on time. I also enjoyed their responsiveness and the ease of communication. I felt that they were invested in the success of the project. 

    Are there any areas they could improve? 

    For a startup, the cost of the project was high. However, it was a worthwhile investment. 

    Do you have any advice for potential customers?

    Just be transparent and honest upfront. Let them know what you want and what your constraints are.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 3.5 Cost
      Value / within estimates
    • 4.0 Quality
      Service & deliverables
    • 4.0 NPS
      Willing to refer

    UX Design for Consultancy

    "Sand Dollar Design uses critical thinking that solves a problem rather than pushes a product or design."

    Quality: 
    4.0
    Schedule: 
    4.0
    Cost: 
    4.5
    Willing to refer: 
    4.5
    The Project
     
    $50,000 to $199,999
     
    Feb. 2018 - Ongoing
    Project summary: 

    Sand Dollar Design provides UX design for a consulting firm’s client that requires an e-procurement portal.

    The Reviewer
     
    11-50 Employees
     
    South Africa
    Frans Nortje
    CEO, Ingenious Evolution
     
    Verified
    The Review
    Feedback summary: 

    The project remains ongoing, but the client is satisfied with the quality, speed, and cost of Sand Dollar Design’s deliverables so far. Their ability to strategically think through the process and deliver work with minimal oversight stands out from similar firms.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the CEO of Ingenious Evolution. We run a consultancy that manages funds.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Sand Dollar Design?

    We were addressing the design of a new e-procurement portal and needed to simplify the engagement of external suppliers.  

    SOLUTION

    What was the scope of their involvement?

    I briefed Sand Dollar Design on the outcomes we needed to achieve with the project. They were able to translate that into deliverables. 

    What is the team composition?

    We work with three people.

    How did you come to work with Sand Dollar Design?

    Jaco (Head of Consulting, Owner) and I have known each other for a while. I’ve watched some of the work he’s done at other businesses and just engaged him on a number of topics. We happened to discuss the project, and he had some ideas. Sand Dollar Design had a variety of attributes that stood out, but I was most impressed by their ability to strategically review and use a consulting mindset while still being technically competent in UX design. 

    How much have you invested with them?

    We’ve spent about $100,000

    What is the status of this engagement?

    The project started in February 2018. It’s a long-term project, so Sand Dollar Design supplies ongoing support and is still delivering outcomes we’re contracted to deliver.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We measure their success through the deliverables and their cost, quality, and time. These are the outcomes we need to achieve that result in a happy client. Sand Dollar Design is able to navigate these factors within reason. They’ve made a tremendous contribution to accomplishing the deliverables we need to achieve.

    How did Sand Dollar Design perform from a project management standpoint?

    They are very professional. I’m happy to not have to micromanage the process or the quality we need to meet. I can communicate the expected deadlines and outcomes, and they generally meet them. We use Trello a little bit and some Excel-based project plans.

    What did you find most impressive about them?

    I come from a management consultant background, and I find it painful when consultants try to push an outcome rather than a solution to a problem. Sand Dollar Design uses critical thinking that solves a problem rather than pushes a product or design. I appreciate that about them.

    Are there any areas they could improve?

    I’d only recommend that they do more of what they’re good at. They communicate frequently enough, but maybe they can up that to the next level. In general, though, I’m satisfied. 

    Any advice for potential customers?

    Have clear deliverables, deadlines, and expectations for their communication. All those things allow for a painless process in achieving the desired outcome.

    4.0
    Overall Score It’s been an above-average experience. We’re very satisfied with their professionalism and deliverables.
    • 4.0 Scheduling
      ON TIME / DEADLINES
      Sand Dollar Design is able to achieve outcomes and deadlines that needed to be achieved within reason. I’m very happy with that.
    • 4.5 Cost
      Value / within estimates
      They’re definitely cost-efficient and able to compete with close competitors.
    • 4.0 Quality
      Service & deliverables
      They’re above average in the quality of their deliverables and service based on past experiences.
    • 4.5 NPS
      Willing to refer

    UX Design & Research for Healthcare Provider

    "They did excellent research on our industry and it showed through the design presented to us."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Nov. 2017 - Ongoing
    Project summary: 

    Sand Dollar Design consulted on research and user experience for a new clinical information system. This included UX design, business requirements, and creating a mockup for developers.

    The Reviewer
     
    Johannesburg, South Africa
    Sarah Steyn
    Business Process & Support Lead, Life Healthcare
     
    Verified
    The Review
    Feedback summary: 

    The team at Sand Dollar Design delivered high-quality work on time. They were easy to communicate with as they were always readily available. Their thorough research methodology impressed the client’s in-house team. 

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the business process and support lead for Life Healthcare. We are one of the largest healthcare providers in South Africa.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Sand Dollar Design?

    We wanted to create a clinical information system– an electronic journey to make the management of patients through the emergency unit quicker and easier. We needed help with the research and user experience part of the development. 

    SOLUTION

    What was the scope of their involvement?

    They helped with researching the process we wanted to follow, business requirements, available systems, UX design, and gave a mockup of how it should look. They helped create a user experience specific to the first phase of patient management. 

    The app was designed to make the “door to doctor” time shorter to minimize patient complaints. It would integrate the South African standard of quality into our system, ending the need manual for calculations. 

    Their team assisted in quality design, integration testing, and user testing. Another service provider was employed to develop a system based on the specifications designed by Sand Dollar’s team.

    Now, they’re working on user experience in a new system for a pharmacy department, for inventory management.

    What is the team composition?

    There were 5-6 people working on the project. When we went to the 2nd phase, they also brought in experts to assist us with developing the physician experience.

    How did you come to work with Sand Dollar Design?

    Sand Dollar was already chosen when I joined the project.

    How much have you invested with them?

    I wasn’t involved in the financial discussions, but I believe we invested between $100,000 - $250,000.

    What is the status of this engagement?

    We began working on the project in November 2017, and the engagement is ongoing. 

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement? 

    There was a definitive deadline by which we had to produce the first phase. Sand Dollar was always on the mark with delivery. The design they presented was fresh and relevant, and everyone was quite impressed.

    How did Sand Dollar Design perform from a project management standpoint?

    They were always easy to communicate with. They were responsive to emails. We never had trouble getting ahold of them. 

    What did you find most impressive about them?

    I love the quality of their proposals and presentation. They did excellent research on our industry and it showed through the design presented to us. We loved working with them.

    Are there any areas they could improve?

    There were issues with another vendor being unable to provide a WiFi solution that delayed the project, but that was no fault of Sand Dollar.

    If I was involved in another project with them, I would like them to assist in research to find the right service providers to develop the software and to design according to their requirements.

    Do you have any advice for potential customers?

    I would advise hiring Sand Dollar to help with total management, rather than just having them look at the user experience.

    5.0
    Overall Score I loved the experience.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They pushed hard to meet deadlines.
    • 5.0 Cost
      Value / within estimates
      No other healthcare facility has what we’ve implemented.
    • 5.0 Quality
      Service & deliverables
      The quality was high, and they delivered on time.
    • 5.0 NPS
      Willing to refer
      I would recommend them because of their professionalism.