How did you select this vendor?
An RFP process was followed in the requirement processes. Mukuru Africa did research on App development companies who have exprience in developoment of Financial apps which is Customer facing/ engaging. On selecting the group of app development companies we wished to engage with an RFP document was sent to them, outlining what we as a company would like to be delivered. The RFP document did not only contain a development directive, it also included a request for field expertise and guidance from the prospective vendor with regards to the development directive.
Each vendor had to send a proposal reply on the RFP by a communicated deadline. The proposal was reviewed taking into account; proposed design as per the development directive, proposed changes to the development directive taken from field experience, cost and timeline of delivery.
In a majority of the review criteria Sand Dollar Design came out on top and we as Mukuru Africa felt that they really took to understand our particular market really well, highlighting issues such as remoteness, lack of mobile network coverage, cost of data as some of the key elements Mukuru Africa Customers will be faced with. The proposed solution which was presented by Sand Dollar Designs spoke to a broad spectrum of Customer that Mukuru Africa service; from the well versed in technology Customer, to the Customer that can interact with Mukuru on a daily basis via the traditional Selfhelp technologies (USSD, .Mobi, Whatsapp) which will definately benefit from an app, simple in design yet comprehensive in self service processes.
Sand Dollar Designs were very realistic in their proposed solution and process of enagagement relating to their costs, which made them stand out from the rest for us.
We did research some of their previuos testimonials and concluded that out initial impressions of them as a vendor is what is preceived & experienced of them in the market - very direct and to the point, highly skilled & efficient, with enough room for expanding into the nice to have's without unrealistic attainment.
Describe the project in detail.
The project is actually made up of two projects, as stated earlier:
- Agent Mobile app: the app was already developed inhouse to the point were it was ready to be released into Production. Sand Dollar Designs was contracted then to provide a heuristic review & design insights with the specific intent to use the App as a communication tool with Customer engagements. As Product Owner I drove the project deliverables & deadlines with the Sand Dollar Team taking instruction.
Customer app: from the initial RFP document and accepted proposal, the development scope for the app was workshopped and brainstormed with Sand Dollar Designs and a think tank from Mukuru Africa.
The development scope spanned IT Engineering development, Marketing, Business Development and Customer Journey value streams. In each Sand Dollar Designs was consulted on, solutions reviewed with and scope refined to MVP vs. nice to have vs. iterative release. Sand Dollar Design was also tasked with assisting Mukuru Africa in designing a brand for the Company, to be driven through the app and various other Customer facing interfaces. This was done in close collaboration with the Marketing Team of Mukuru Africa.
After initial agreed solutions was signed off on, Sand Dollar Design was tasked to draft the actual app designs and refining process flows. Solutions were provided via wireframe & Zeplin designs that was open to a review process for Mukuru Africa project Team.
After sign off the designed solution, the designs were passed on to an internal development Team who built the API infrastructure and endpoints to be used by the app development vendor.
Sand Dollar Designs was also used in sourcing an App development vendor to built the app, using the prescribed framework. Flutter was the language choice chosen for the built, accommodating iOS & Android. Sand Dollar Design assisted with identifiying native paths to follow in the design ie. date picker ensureing the same quality experience for both language users.
Development have been an ongoing journey and Sand Dollar Designs have been part of that throughout. Reviewing and providing guidance on initial builts as well as doing usability testing.
The feedback from the usability testing was presented to Mukuru Africa with a view of what needs to be fixed before going to Production vs. tolerable to be fixed after deployment.
Sand Dollar Design already provided some forward thinking proposals for follow-up iterations, expanding the app offering and using Customer usage of the app to better the service offering.
For all engagements and deliverables work scope documents were drafted, agreed to and signed off by both parties. The scheduling of the work have been driven by a Agile SCRUM approach with two week Sprint cycles.
What was the team composition?
Sand Dollar provided provided the following Team make-up:
- UX Strategist/ Engagement Lead
- Senior UX Designer
- Junior UX Designer
- Visual Designer