Samyak Infotech Pvt Ltd

Introduce your business and what you do there.

I’m the CEO of a car wash.

What challenge were you trying to address with Samyak Infotech Pvt Ltd?

We had taken over the business from a previous owner, so I was looking for someone to improve the website and help implement automation. The website was static and so we asked their team to make it more dynamic. 

What was the scope of their involvement?

Samyak Infotech Pvt Ltd integrated a few features on our website. Their team has worked on creating mobile features and app development. They’ve implemented tools that allow for both employee and administration level tracking, along with the other services we provide. With the mobile app, everything can be trackable and manageable because of how they developed it. 

What is the team composition?

I work with a couple of people on their team—about five teammates are involved. 

How did you come to work with Samyak Infotech Pvt Ltd?

We followed a referral from a mutual friend. 

How much have you invested with them?

We’ve spent around $25,000.

What is the status of this engagement?

We started working together in June 2018 and the project is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any complaints about their work so we're satisfied.

How did Samyak Infotech Pvt Ltd perform from a project management standpoint?

Their project management approach is good. Monthly, we get a fully detailed report of user data that shows us various things our users are doing. Also, we communicate with their team through phone and email.

What did you find most impressive about them?

They’re very skilled at what they do.

Are there any areas they could improve?

I can't think of anything for them to improve. 

Introduce your business and what you do there.

I am the software product manager at a logistics company specializing in surgical transplant deliveries. I oversee the development, in coordination with the operations and executive teams.

What challenge were you trying to address with Samyak Infotech?

Samyak Infotech developed the software used to run our operations.

What was the scope of their involvement?

Samyak Infotech is 100% responsible for the development and maintenance of the software platform we rely upon. This includes the operational tool with which our call center operators can manage the order lifecycle. We also have a courier management portal, as well as a customer-facing one. The platform is built with Microsoft .NET and SQL, among other technologies.

What is the team composition?

Sandeep (Project Manager, Samyak Infotech) is one of my primary contacts. I’ve also worked directly with Rushabh (Business Development Officer, Samyak Infotech) and with one of their senior development leads. Those are my three primary interfaces, but there are other members I’ve worked with periodically.

How did you come to work with Samyak Infotech?

My CIO identified them initially. He’d contracted them previously.

How much have you invested with them?

I’d estimate that the total project cost falls between $3–$5 million.

What is the status of this engagement?

We started working with Samyak Infotech in December 2015, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

All of our business operations are running through the tool they provided. One of the first implementations of a logistics tool that my organization tried to use never saw the light of day. It was a failure. The current iteration with Samyak Infotech has been live in our call centers since 2016, and that speaks to it being a success.

A larger company recently acquired us, and the plan is to transition their business operations onto our platform. Independent auditors and consultants have conducted reviews of each of our companies’ platforms and rated the one developed by Samyak Infotech as superior. The managerial decision, based on the consultants’ input, was to switch to this one.

How did Samyak Infotech perform from a project management standpoint?

Sandeep is on top of things. He assigns a team to any issue we bring up with him. I haven’t had to manage anybody on the engineering team because the primary project leads take care of everything. They relay our decisions relating to issues and design considerations, and in that regard, they do a good job of managing the project.

What did you find most impressive about them?

In past partnerships with offshore organizations, whatever requirements we handed them resulted in exactly what they’d give back. Samyak Infotech takes the initiative and challenges our requests to make them better. They have internal meetings to plan our operational needs. That isn’t always what we need, but it’s been valuable and appreciated in other cases that they’re putting in the effort to think through our requirements.

That’s a particular strength, even though it can be a weakness, depending on the strength of the client’s internal team. I felt it was something valuable, and they’ve grown to understand my working style and expectations through the course of our relationship.

Are there any areas they could improve?

One of their weaknesses is UX design. They need to invest more resources in cultivating that skill. My recommendation for anyone contracting them is to make sure they’re strong in that respect, unless the client has their own staff. Left to their own devices, Samyak Infotech is very engineer-centric, so we get designs that look like an engineer made them for other engineers. That’s definitely their biggest weakness, at least for the division I worked with.

Their mobile development resources are also lacking. They get the job done, but it’s not to the current mobile development standards one would expect. 

These are the two primary weaknesses, and they center around issues of usability and interface design, which are pretty important nowadays.

Do you have any advice for potential customers?

If it fits the client’s budget, I’m sure Samyak Infotech will get the job done. On the other hand, to people looking for top-notch teams, I’d say spend more.

Please describe your company and your position there.

We are manufacturer of tiles chemicals and powders and inks, which we supplied to tiles industries and they made tiles from it. I am looking here IT dept as an IT Manager since company started (6years+).

For what projects/services did your company hire Samyak Infotech Pvt Ltd?

Our organization outsources a substantial amount of its technical needs, development included. In this case, Samyak supplied the necessary resources to build our requested solution.

What were your goals for this project?

We wanted to link our online production with our ERP through this Batching software with HMI and PLC.

How did you select this vendor?

One of our Supplier referred about Samyak.

Describe the project in detail.

Samyak was involved with the development of our software. They also assist us with testing in order to make sure that the application is working as expected. This includes performance, regression, scalability, and load tests.

What was the team composition?

One project manager, two front end users and 2 developers and 1 QA person. i was only coordinated with project manager.

Can you share any outcomes from the project that demonstrate progress or success?

In our relationship is since Nov-2013, we put together a set of statement of works that lays out Samyak role for the year, which includes supporting the software, and enhancing the software. They also provide 24/7 helpdesk support on some our main components.

How effective was the workflow between your team and theirs?

They were completed this project within timeline with regular onsite and telephonic support and communications.

What did you find most impressive about this company?

We appreciated that they were patient and thoughtful.

Are there any areas for improvement?

We were very much satisfied with their work.

Please describe your company and your position there.

Our company published Reported Judgement of Gujarat High Court since 1960 its founder Editor Babubhai Soni in the year 1996 i have completed Law Graduation join company as a Assistant Editor now today I am Managing Editor in the Company.

For what projects/services did your company hire Samyak Infotech Pvt Ltd?

In the era of computer in the year 2011 i have assigned Our legal Software work to the Samyak infotech they Preapared its timely. Now they are updating regularly our software now its available in Harddisk base version, Web Application and mobile App. For Android and ios.

What were your goals for this project?

My goal to give any legal search by a fingertips. Its work nicely

How did you select this vendor?

One or more references i have received from my circle

Describe the project and the services they provided in detail.

Harddisk base software, Web browser base and Mobile Application

What was the team composition?

Very good team work by them 3 to 4 engineers work together nicely

Can you share any information that demonstrates the impact that this project has had on your business?

All Judicial officers of State of Gujarat using my software since 2013

How was project management arranged and how effective was it?

They communicate with me regularly and decelop my software as per my ambitious.

What did you find most impressive about this company?

Good management and they are cooperative to resolve any changes immediately.

Are there any areas for improvement?

Overall excellent work.