What evidence can you share that demonstrates the impact of the engagement?
All of our business operations are running through the tool they provided. One of the first implementations of a logistics tool that my organization tried to use never saw the light of day. It was a failure. The current iteration with Samyak Infotech has been live in our call centers since 2016, and that speaks to it being a success.
A larger company recently acquired us, and the plan is to transition their business operations onto our platform. Independent auditors and consultants have conducted reviews of each of our companies’ platforms and rated the one developed by Samyak Infotech as superior. The managerial decision, based on the consultants’ input, was to switch to this one.
How did Samyak Infotech perform from a project management standpoint?
Sandeep is on top of things. He assigns a team to any issue we bring up with him. I haven’t had to manage anybody on the engineering team because the primary project leads take care of everything. They relay our decisions relating to issues and design considerations, and in that regard, they do a good job of managing the project.
What did you find most impressive about them?
In past partnerships with offshore organizations, whatever requirements we handed them resulted in exactly what they’d give back. Samyak Infotech takes the initiative and challenges our requests to make them better. They have internal meetings to plan our operational needs. That isn’t always what we need, but it’s been valuable and appreciated in other cases that they’re putting in the effort to think through our requirements.
That’s a particular strength, even though it can be a weakness, depending on the strength of the client’s internal team. I felt it was something valuable, and they’ve grown to understand my working style and expectations through the course of our relationship.
Are there any areas they could improve?
One of their weaknesses is UX design. They need to invest more resources in cultivating that skill. My recommendation for anyone contracting them is to make sure they’re strong in that respect, unless the client has their own staff. Left to their own devices, Samyak Infotech is very engineer-centric, so we get designs that look like an engineer made them for other engineers. That’s definitely their biggest weakness, at least for the division I worked with.
Their mobile development resources are also lacking. They get the job done, but it’s not to the current mobile development standards one would expect.
These are the two primary weaknesses, and they center around issues of usability and interface design, which are pretty important nowadays.
Do you have any advice for potential customers?
If it fits the client’s budget, I’m sure Samyak Infotech will get the job done. On the other hand, to people looking for top-notch teams, I’d say spend more.
The efforts have fully satisfied the client, so far. The platform now enables detailed tracking and management, improving the overall usability. Samyak Infotech Pvt Ltd continues to prove itself as a partner, ensuring all requirements are met and accomplished efficiently.