SalesPro Leads

BACKGROUND

Introduce your business and what you do there.

I'm a senior account manager at Allen Corporation of America. We're a telecommunications solutions provider for telephone systems that are installed on our customers' premises and provided in the Cloud. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SalesPro Leads?

We wanted to increase the number of our leads, so we were looking for a vendor to help us create new business opportunities.

SOLUTION

What was the scope of their involvement?

SalesPro Leads does telemarketing and lead generation for us. They reach out to commercial businesses, predominantly in our market, to identify companies that might be in the process of making changes in their telecommunications systems. They help us with both cold calling and appointment setting.

What is the team composition?

We mostly interact with Tom (President, SalesPro Leads), but they have a team of telemarketers that are working on our project.

How did you come to work with SalesPro Leads?

Tom knew us professionally, so he reached out to us with his proposal.

What is the status of this engagement?

We started working with them in 2014 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They produce leads for us on a continual basis and we've seen a steady conversion rate. In addition, they always provide us with detailed information about the call and about the lead, so we can follow up more effectively. 

How did SalesPro Leads perform from a project management standpoint?

They're very responsive and always answer our questions. Also, they adapt easily if there is anything we want to change in the process.

What did you find most impressive about them?

For a period of time, they were giving us a recording of a phone call, so we could analyze what they were saying and how the call went. They have an initial contact with our customers and they’ve always represented us very professionally.

Are there any areas they could improve?

No. If there is anything I want them to address, I discuss it with them.

Do you have any advice for potential customers?

Identify your target market and take part in writing the script of a conversation. You can leave everything else to them.

BACKGROUND

Introduce your business and what you do there.

I'm an executive at PComm. We're a managed IT services company and we mostly serve small and medium-sized businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SalesPro Leads?

We wanted to generate more leads for our unified communications group, so we were looking for a vendor to do telemarketing for us.

SOLUTION

What was the scope of their involvement?

They call into the hard market in our city and talk to prospects about the needs they have when it comes to unified communications. They also keep track of our database and set appointments with those prospects for us.

What is the team composition?

We primarily work with 1–2 members of their team.

What is the status of this engagement?

We started working with them in March 2013 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They produce about three to five leads per month and we've seen a good ROI. They do a fantastic job, without us having to pay the cost of hiring and training someone in-house.

How did SalesPro Leads perform from a project management standpoint?

They respond to our emails right away and their follow-up is top-notch. We also use phone calls and an online portal to communicate.

What did you find most impressive about them?

They're very consistent and provide meetings every month.

Are there any areas they could improve?

No. They give us exactly what we need.

Do you have any advice for potential customers?

Be transparent and synchronize your database with SalesPro Leads. Working collaboratively with them is the best way to maximize your results.

BACKGROUND

Introduce your business and what you do there.

We are a business solutions provider for phone systems, video surveillance, and Wi-Fi for businesses. I’m the owner of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SalesPro Leads?

We work with them to gather prospects and acquire new leads for our B2B services.

SOLUTION

What was the scope of their involvement?

They specifically targeted the state of Oklahoma and a variety of local markets to find companies interested in our products and services. They know about our existing customers’ company history and inventory, so are able to build on established relationships. They act as the initial point of contact and set appointments for us.

What is the team composition?

We have an account rep assigned to us, and a team of two or three making calls and prospecting for us. We have periodic reviews to check on their performance and the quality of the leads they send.

How did you come to work with SalesPro Leads?

We knew the owner from previous business relationships. When he established SalesPro, he reached out to me and we started working together.

What is the status of this engagement?

We’ve used them off and on for several campaigns. We were one of their first customers and have worked together for years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They helped us attain significantly larger customers with multiple offices. Naturally, that is good for our sales side. It also generates more recurring revenue through our maintenance department. We’ve expanded our customer base and have new clients who will stay with us for years to come.

How did SalesPro Leads perform from a project management standpoint?

They do a good job qualifying incoming prospects. They send leads to us and set appointments right away. If ever a lead doesn’t meet our standards, they don’t charge us. We have daily and weekly correspondence via email and phone, and their customer service is good.

What did you find most impressive about them?

They record all their calls, so we have a copy of the actual interaction between the representative and the customer. They’re completely transparent, and we get regular reports that show exactly what we’re paying for.

Are there any areas they could improve?

We’ve worked with them for several years and are very happy with their level of service. Sometimes, we need to ask them to make a change to how they interact with customers or process requests, but they’re quick to make adjustments.

Do you have any advice for potential customers?

Make sure they understand your business and take time to detail the type of customer you’re looking for. If ever you’re not satisfied with something, let them know. They’ll always correct it.

BACKGROUND

Please describe your company and position.

I am the Sales and Marketing of a telecommunications company

Describe what your company does in a single sentence.

We are a technology solutions provider.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SalesPro Leads to accomplish?

• Generate new business opportunities.
• Grow our sales organization.
• Produce qualified sales appointments.

SOLUTION

How did you find SalesPro Leads?

• Online Search
• Referral

Why did you select SalesPro Leads over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SalesPro Leads were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired SalesPro Leads to generate qualified sales leads for us in North America. SalesPro Leads created a custom database on our behalf and handled the A-Z of prospecting, qualifying opportunities, and setting appointments for us. They adhered to all qualification standards that we requested and communicated with us through the onboarding process and for the duration of the campaign. SalesPro Leads has delivered qualified sales leads and appointments to us for the duration of our partnership and has gone above and beyond to ensure a successful campaign.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

SalesPro Leads has consistently set appointments for our sales team that have converted into opportunities and sales. Our sales team is very happy with the leads we have received and has reported that they feel set up for success when they are assigned a lead from SalesPro. As we approach a year of working together, we have continued to see positive outcomes from the opportunities we have received and have developed a great cadence of working with the team at SalesPro.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SalesPro Leads has consistently excelled at project management. Their admin team is very helpful and responsive when we have questions or feedback. SalesPro Leads has gone above and beyond from an administrative perspective, especially as it relates to lead delivery and communication. During the onboarding process, they worked with us to establish a lead delivery system that works best for our sales team.

What was your primary form of communication with SalesPro Leads?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The thing that stands out the most about SalesPro Leads is their commitment to quality. They hold themselves and their team to a high standard of quality, and the leads we have received from them are reflective of that.

Are there any areas for improvement or something SalesPro Leads could have done differently?

No