What evidence can you share that demonstrates the impact of the engagement?
They helped us attain significantly larger customers with multiple offices. Naturally, that is good for our sales side. It also generates more recurring revenue through our maintenance department. We’ve expanded our customer base and have new clients who will stay with us for years to come.
How did SalesPro Leads perform from a project management standpoint?
They do a good job qualifying incoming prospects. They send leads to us and set appointments right away. If ever a lead doesn’t meet our standards, they don’t charge us. We have daily and weekly correspondence via email and phone, and their customer service is good.
What did you find most impressive about them?
They record all their calls, so we have a copy of the actual interaction between the representative and the customer. They’re completely transparent, and we get regular reports that show exactly what we’re paying for.
Are there any areas they could improve?
We’ve worked with them for several years and are very happy with their level of service. Sometimes, we need to ask them to make a change to how they interact with customers or process requests, but they’re quick to make adjustments.
Do you have any advice for potential customers?
Make sure they understand your business and take time to detail the type of customer you’re looking for. If ever you’re not satisfied with something, let them know. They’ll always correct it.