What evidence can you share that demonstrates the impact of the engagement?
Out of our 150 membership accounts, we’ve seen many app downloads. The app and website are user-friendly and bug-free so far, based on our experience and our customers’ feedback. Salactsol delivered both products on time and within budget.
How did Salactsol perform from a project management standpoint?
For projects like this, the biggest failure can happen in communication—things get lost and there are always hiccups. Salactsol was really good at communicating and taking us step-by-step through the process. They always let us know what phase they were at and kept us updated. We didn’t have any issues with our 12-hour time zone difference.
What did you find most impressive about them?
Their communication impressed us the most, following by their pricing and ability to stick to our budget.
Are there any areas they could improve?
To be honest, this was our first project with Salactsol, and we haven’t encountered anything negative so far. They did what we asked them to do, and they delivered it on time and with regular updates.
Any advice for potential customers?
Discuss your project as fully as possible and communicate from day one—that way, you cover every expectation you have, and you’re more likely to get what you wanted.