What were the results of the project? If you have any stats or metrics, I’d be happy to hear that as well?
I don’t have any specific metrics to share with you. I can, however, say that their work has saved me significant time and effort. We used to receive daily spreadsheets with business leads to be used in telemarketing. We then had to manually input them into our system in order to convey the data to our sales representatives. I did the majority of that work myself. That process eventually got out of hand. It took considerable time and effort that could have been spent on more productive activities. The Sailor Group designed a web portal for our vendor that allowed them to input the information, automatically update references, and transfer the relevant data to the Salesforce.com database, which our sales representatives have access to. They essentially automated the entire process.
How do you feel about their performance?
It’s been excellent. They’re tremendous collaborators.
When working with them, was there anything that you noticed to be unique or special about them compared to other companies you’ve worked with?
They don’t charge for every single item. They listen to you. That really separated them from many of the other companies I’ve worked with. The Sailor Group’s project team was a pleasure to work with. They take a realistic approach to their solutions. When things went awry or we ran into problems, which inevitably happens, their team responded with a sense of urgency I haven’t found elsewhere. They were beginning to take remedial actions immediately. More importantly, they didn’t bill us for those kinds of modifications or alterations. That work was merely a part of the implementation process. They clearly take pride in their work and it shows.
Being a small company can sometimes put us at a disadvantage because we don’t have the same level of resources that larger firms do. Because of that, finding a partner that makes a concerted effort to understand your business needs, at a reasonable cost, can be quite difficult. We’re of course always willing to pay so long as it’s a reasonable and fair price. The larger software companies will charge you incessantly for every minute thing. It’s like they’re building a house, charging you for every brick. The Sailor Group has never done that. In fact, last year we ran into some financial difficulties and they made an arrangement with us that only very few of my vendors have ever done. It’s not like they had to do that, but it’s clear that our loyalty and future business is more important to them than immediate financial returns.
Looking back on the project, were there any areas that you feel like they could improve on, or things you would have done differently?
I don’t think so. If I take a look at all aspects of what they did, I think it went pretty smooth. Nothing really comes to mind. I suppose if you had extra financial resources, the quality might have been better. Based on the circumstances, though, I would say they performed extremely well.
Do you have any further comments on your experience with the Sailor Group?
They’re an excellent business partner. They do what they say in a timely fashion and they don’t charge for everything; they don’t nickel and dime you to death. They make a real effort to understand the industry, which is of great importance to us.
I’ve recommended them to probably a dozen people in our industry. And I just tell them to sign up, no questions asked.