What evidence can you share that demonstrates the impact of the engagement?
We’ve seen a 24% increase in website conversions, and user retention has also improved. The redesigned platform has saved our data analysts a lot of time, given that many processes are now automated. Manual workloads have dwindled because data pools and systems are much more integrated.
Sagiton has also reduced our business risk. We used to be at the mercy third-party providers like ReCharge—a subscription management app—or Shopify. We’re now more independent and in control of our success because Sagiton has helped us develop our own technology.
The product they’re delivering is functional and reliable. While I’m not a technical person, my team operates 4–5 customer accounts which are tested exhaustively to ensure the functionality of subscription recharges and payments. It’s run very smoothly, and if there were any minor issues Satigon quickly rectified them.
Sagiton is based in Poland, and they’re much cheaper than US or UK providers. They’ve also been flexible in regard to our budget. Operationally, I’d have no problem choosing a Polish provider over a domestic one.
How did Sagiton perform from a project management standpoint?
Despite their reasonable cost, Sagiton has provided great service, and language has never been an issue. Their team speaks good English. Communication has always been smooth, and we’ve even visited each other at our respective offices. We’ve been able to easily navigate the time difference.
When we’re working remotely, we utilize Asana, Trello, and a few other apps to communicate and manage tasks. We also have two Google Hangout calls a week with their tech team.
What did you find most impressive about them?
I’ve spoken to many companies and venture capitalists in London, and they seem to mindlessly waste money on technology but fail to create real value with it. Compared to those companies, Sagiton has delivered outstandingly. We’ve gotten so much value for our money as their work allows future business growth.
Developers in major cities tend to be more mercenary, solely looking to work for 300-pound gorillas like Amazon and Google. We haven’t found that to be the case with Sagiton. They're truly motivated by our business.
Are there any areas they could improve?
While there’s nothing to critique on Satigon’s side, we could have improved our own project management. We had little experience with a remote technical team, so we relied on Sagiton to stay committed to project timelines.
Do you have any advice for future clients of theirs?
Either commit to managing the project for them or let them manage the project. And, make sure the feedback goes both ways.