S-PRO

What evidence can you share that demonstrates the impact of the engagement?

Although we didn’t gather any specific metrics as we were still in the design and development phase, we’re very happy with what the team delivered. 

The app's capabilities increased greatly, growing from 30–40 screens to 150–180. S-PRO’s work focused on the user, and they implemented great, animated design.

The team conducted several tests with users to gather feedback and continuously improve the product. With their help, our product was able to really grow.

Overall, the quality was great. We’re satisfied with the work they did.

How did S-PRO perform from a project management standpoint?

Their project management style is above average. 

We communicated daily over both Slack and Skype. Sometimes, we traveled to their office to meet with them personally, in order to ensure alignment between our two teams. We received reports every three weeks, and the team used Jira to track progress. 

Whenever difficult situations arose, S-PRO was very helpful in providing solutions. 

What did you find most impressive about them?

We really appreciated the constant availability of our account manager. Whenever we required anything or had questions or concerns, he replied within minutes. 

Are there any areas they could improve?

Looking back, although we agreed upon status reports every three weeks, it would’ve been helpful to receive them more frequently. Other than that, we had a great experience with them. 

Do you have any advice for potential customers?

Be as clear as you can about what you need. We approached S-PRO with some of our mockups, processes, and ideas already formed. That level of preparation enabled them to understand our project and how they could most efficiently staff it on their end.

What evidence can you share that demonstrates the impact of the engagement?

Since I'm a sensible users, I tested the app from top to bottom. Everything is working and there are no bugs. They captured my vision and mission. S-PRO does a great job, but you still need to be there to check the quality and give them feedback because they rely on your comments to improve what they did. It’s a team effort.

How did S-PRO perform from a project management standpoint?

Their project management was good. They were always available. In the beginning, we had weekly calls. I knew they were working on it, but at the time I didn’t have Jira and was a bit outside the loop. I asked for a closer work collaboration which is when we implemented a daily call and I was given access to Jira.

I wasn’t an easy client. The app is complicated and there’s room for a lot of dualities. They handled it well despite the difficulties along the way. It wasn’t easy sometimes, but they were very attentive to my feedback. Whenever there was a critical issue from my side, they were very reactive and took it very seriously. They handled my requests really well. We got along extremely well and we’re friends now. Whenever they need my help, I help them. They’ve become closer partners to me.

We were slightly above the budget but it's because we redesigned the platform multiple times at the beginning. My budget was extremely tight. I explained to the client relationship manager that I wouldn’t be able to pay the full amount of the bills for it because my cash flow was diminishing and I needed more time to pay. She said it wasn’t a problem and that they’d find a solution. We easily found a solution that went well for them and worked for me as well.

What did you find most impressive about them?

They really wanted to make me feel happy about the project and delivered the right quality at the right time. It was a very positive experience and I learned a lot.

Are there any areas they could improve?

Everything went well.

Do you have any advice for potential customers?

Engage in a discovery phase and really define what you’re looking for. Set clear targets and goals you want to reach. Be involved in the project. If you don’t track it, then you’re probably not going to get the result you hoped for.

What evidence can you share that demonstrates the impact of the engagement? 

They’ve been instrumental in bringing this project to life. We had a concept, but they drew it up and built it. Along the way, we’ve inspected the code, tested and refined the product as we went. So, we haven’t found any issues. Everything they promised, they delivered. The results are better than anything we could have expected.

How did S-PRO perform from a project management standpoint?

At the beginning of the project, we had a small language problem because we don’t have any Russian speakers on our team. However, they quickly rectified this issue by bringing in another person who was more proficient in English. From that point on, it has been smooth sailing and we’ve developed a strong partnership.

They were extremely responsive and accommodated our schedule despite being in a different time zone. Even when we needed to implement changes, timelines weren’t affected. They delivered everything on time and in budget.

What did you find most impressive about them?

When we were sourcing a developer, a lot of the other agencies we were talking to said the project couldn’t be done. Nobody else was willing to push the envelope and be creative to bring our vision to life. I was impressed that S-PRO kept true to what we envisioned and developed it exactly the way we wanted to.

Are there any areas they could improve?

If they really want to break into the North American market, they need a few more team members proficient in English.

Do you have any advice for potential customers?

First of all, I’d highly recommend them. In terms of making the engagement as beneficial as possible, be open and transparent. Ask for what you really want and describe your vision. They’ll deliver.