Rush Tech Support

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a chiropractic office.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rush Tech Support?

We hired them to take care of the IT side of my office.

SOLUTION

What was the scope of their involvement?

They provide a range of services for us, primarily working remotely. Their team monitors our computers to ensure they’re not being hacked. They also remotely provide encrypted database and server backups, while also coming for onsite repairs and setups. If our computers need new hard drives or memory, they’ll also come to our office. 

What is the team composition?

I have one main point of contact. 

How did you come to work with Rush Tech Support?

I met the owner at a networking event. We were having a few IT issues and thought they’d be a good match for our needs. After they did a good job solving those problems, I hired them for more preventative measures. 

How much have you invested with them?

We’ve spent between $15,000–$25,000. They’re currently on a retainer for us. 

What is the status of this engagement?

We’ve been working together since 2017 and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve been very happy with their services. They do a good job with all of the preventative measures, fixing things before they break down. 

How did Rush Tech Support perform from a project management standpoint?

We use a flag system for different tasks. I can reach out to my main point of contact directly. 

What did you find most impressive about them?

Their quick turnaround time is impressive, along with the simplicity of their cost. 

Are there any areas they could improve?

No, they’ve been good. 

Do you have any advice for potential customers?

I’d definitely recommend using them; they’re professional and the best company I’ve used.

BACKGROUND

Please describe your company and your position there.

I'm the owner of Cat60 Designs. I do website development and Digital Marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rush Tech Support?

Security scan of my business

What were your goals for this project?

To make sure my systems are running at their highest capability. I do design work and a slow computer is a time killer.

SOLUTION

How did you select this vendor?

I'm in a networking group with Andrew the owner and it only made sense to let him work on my systems.

Describe the project in detail.

I hired Rush to do a full scan of my business to see if there were any holes that needed to be filled. Since they, they have worked with me in keeping my business secure and have helped me solve some very high level technical problems. I’m happy to have them as part of my team.

What was the team composition?

The only person I talked to so far is Andrew. I don't need to talk to anyone else but I know others are monitoring.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have to download a lot of things to do my work. I don't have a lot of time to make sure I don't get spyware or viruses. Andrew and his crew removed files that were slowing me down and work to keep my systems clean.

How effective was the workflow between your team and theirs?

They are easy to talk to and explain things in a way anyone can understand.

What did you find most impressive about this company?

They were fast and effective.

Are there any areas for improvement?

None that I can see.