Rule29

Introduce your business and what you do there.

I’m the creative director of a global security services company.

What challenge were you trying to address with Rule29?

We needed a design partner to manage our many creative needs.

What was the scope of their involvement?

Our engagement with Rule29 started in the midst of a comprehensive rebrand, so we decided to produce a hardbound coffee table book that would showcase different elements of our brand.

Since then, we’ve been working with Rule29 on a number of different projects so they’ve become our primary creative arm, supporting our internal team.

What is the team composition?

We regularly interact with an account manager, three designers, and the owner.

How did you come to work with Rule29?

We were introduced to Rule29 through web research and reputation. We knew they were the right fit for our company after having a productive Zoom meeting with their team.

How much have you invested with them?

I believe we’ve invested about $65,000 so far.

What is the status of this engagement?

Our ongoing partnership started in August 2021.

What evidence can you share that demonstrates the impact of the engagement?

Every project that we’ve completed with them so far has been on time and budget. I’ve also been receiving glowing compliments and great reviews for all the items that their team has worked on.

How did Rule29 perform from a project management standpoint?

They’re excellent from a project management standpoint. They have a streamlined process and their account manager is a world-class professional.

Furthermore, they always keep me updated on the progress of the project and they clearly communicate their expectations for when they need feedback.

We use Basecamp as our primary management tool and we send each other texts for quick resolutions.

What did you find most impressive about them?

We’re very impressed with their creative prowess. It’s rare to find a creative partner that would go above and beyond to deliver a great product, and does it from a place of just wanting to be helpful.

Are there any areas they could improve?

I don’t have any constructive feedback for their services.

Do you have any advice for potential customers?

To get the most out of your engagement with them, I advise you to be prepared to have fruitful discussions with them about your goals and expectations.

I would also recommend giving them the space and opportunity to go beyond the scope of the work, because you’ll be satisfied with the results.

Introduce your business and what you do there.

I’m the VP of marketing for a fintech company servicing retail futures and forex traders.

What challenge were you trying to address with Rule29?

I was bringing two brands together, and Rule29 was brought on to help me create a new website under the single umbrella brand.

What was the scope of their involvement?

Their team helped with the ancillary parts of the CMS including the help center and areas of the website that are not part of the main CMS. The former agency that developed the new umbrella brand presented to Rule29, and then we left it to Rule29 to translate their work into the website design.

What is the team composition?

Justin (CEO) was on our calls, and we also worked with Ali (Marketing Associate), Susan (Art Director), Katie (Brand & Content Strategist), and Brian (Associate Art Director) to a lesser extent. We also worked with a contractor of theirs as well.

How did you come to work with Rule29?

They came recommended by somebody in my department. He knew someone who knew someone. I really liked the team and that they are a B Corporation. Recently, I read a LinkedIn article about partnering with people and companies that are aligned in terms of values and we are. Justin joined in but we had a women-led team which everybody celebrated.

How much have you invested in them?

We invested close to $75,000–$80,000. Rule29 estimated a low and high range as part of the official SOW.

What is the status of this engagement?

We signed the contract in June 2020 and the collaboration just ended at the end of February 2021.

What evidence can you share that demonstrates the impact of the engagement?

We’re now doing a website analysis of our new website versus the previous branded website, but that research isn’t finished. This project took six months, and we achieved our launch date of mid-December.

Then, we had incremental work with them as well which we called the post-launch initiative. The objective of that was just tying up loose ends and ensuring that our systems were working well on the backend as it’s tied to our email, HubSpot, and other things.

How did Rule29 perform from a project management standpoint?

At the highest level, project management was a nine or 10 in getting the site to launch. We had some hiccups post-launch in terms of both technical glitches and getting an understanding of having the systems talk to one another. In terms of the base project and the initial scope of work, it went really well, and I attribute that to the leadership of Katie and Susan.

Also, I think it was very effective for my team to use two types of software; one was Basecamp and the other one is Pageproofer which enabled us to make changes directly on the site. There is a running agenda which is part of a standing weekly meeting where both sides are updated.

What did you find most impressive about them?

It is everything that matters to me. It’s all about relationships, and I was really impressed with our core team. What they did exceptionally well is manage the project in terms of pushing us to know the decisions once we made them. There were no take-back decisions because they were going to start the coding and also let us know that we weren’t achieving the desired timeline.

The team, specifically Katie and Susan, were really receptive and amazing. Justin was too, but we had more on-the-ground work with Katie and Susan. We worked really well with them.

Are there any areas they could improve?

It seems like I needed more information on the combining and talking backend of technologies. We struggled a little bit on the technical aspects of getting things up and running, and again, it is probably because I don’t know anything.

However, it seemed like there was a little bit of a delay or a continued conversation about the same thing for too long. It would’ve been better to put those to bed sooner rather than later, but they were more or less addressed.

Do you have any advice for potential customers?

Take advantage of the system that they’ve created using the software especially if the project is similar. Have your stakeholders understand how to use Pageproofer because it’s a system that enables the people who are visual to comment exactly on what they see on the site. It was very helpful.

Also, when you talk to Justin, you can tell that he’s someone that’s a person of his word. He believes in what he’s doing, and the nod to the B Corporation says it all. I appreciate their aspirations, and the team that we had was really exceptional.

Introduce your business and what you do there.

We’re a retail investment firm and we have sister companies in residential and retail investment.

What challenge were you trying to address with Rule29?

They worked with our residential group. We had over 20 operators and we narrowed that down to five operators. In doing so, we had an opportunity to rebrand 12 of our properties.

What was the scope of their involvement?

The project included logo development, creating brand standards, color, signage application, and it was a very quick turnaround. They needed to develop, present, edit and finalize the logo and branding for all of the properties within two weeks.

What is the team composition?

There were two main points of contact on their team, but I don’t know how many other people were working on the project.

How did you come to work with Rule29?

I’ve worked with Rule29 in previous positions. I’ve worked with them on numerous branding and design projects in the retail industry. When we started an agency search, Rule29 was at the top of my list for recommendations.

How much have you invested with them?

We spent between $50,000–$100,000.

What is the status of this engagement?

They completed the project in a few short weeks in March 2020.

What evidence can you share that demonstrates the impact of the engagement? 

The project was very successful. They were able to complete the project in just under two weeks, and the quality of their work was excellent. The majority of what they proposed didn’t require edits, meaning that their first designs were spot-on and were accepted as final.  

How did Rule29 perform from a project management standpoint?

The majority of what we did was through email because it was such a time-sensitive project. We never had to email them several times because they were always responsive. There was also an initial kick-off call, in which we had an excellent collaboration. The follow-up presentation calls on Zoom were great as well.

In addition to this, everything was done remotely because of the COVID-19 pandemic. Even though we expected communication challenges because of this, they made sure that we were heard.

What did you find most impressive about them?

They’re good listeners and they ask questions to ensure that they fully understand the objective. They always want to know how we intend to use it. They understand how company culture can influence the design itself. To sum it up, they have very strong communication skills.

Are there any areas they could improve?

No. I’ve had such a long-standing relationship with them, it’s hard to find a negative.

Do you have any advice for potential customers?

Prepare yourself to work with a unique agency. They’re different than other companies, so be ready to be wowed by the results.

Introduce your business and what you do there.

I’m the president and CEO of a company called NASONI. We’re a startup that reinvented the bathroom faucet.

What challenge were you trying to address with Rule29?

We hit a point where we needed to update our branding, website, and communication.

What was the scope of their involvement?

In the first phase, we wanted to understand our market and our customers better. Once we understood our customers, we could message them better. Their team did two live market consumer tests in the New York and D.C. regions.

Phase two involved story and messaging. Their team took the research and leveraged it to develop our vision, mission, and values as well as our brand purpose, voice, and messaging. They either created those components or updated them. Their team created an elevator pitch and user personas.

They also developed our website in Shopify and used the Turbo theme. We also developed sell sheets, which are product specific and show them in a good light. The sheets talk about our products technical details and pricing.

In phase three, Rule29 went through our Instagram, Facebook, Twitter, and other social media accounts. They figured out keywords to use as well as our brand image for social posts. Their team’s managing the profiles and using Sprout Social. They’re tracking what people search for when they search for faucets and then leveraging those keywords in our messaging.

What is the team composition?

We have a main point of contact and communicate with the CEO. The number of people from their team varied based on each phase’s requirements. Rule29 brings in people as needed depending on the phase.

How did you come to work with Rule29?

I used Clutch to look for different companies. I wanted to make my message clear to my customers and I thought that telling a story would work best. I went on Amazon and searched for books on story. I found a book called StoryBrand and learned about their StoryBrand Guide Certification Program. I went to their training where I learned about their certified story brand guide program. I searched through that site for consultants and researched all of them. I picked 3–4 agencies to interview. Rule29 stood out above the others. I asked them for references during the interview and all three references gave them a glowing review.

How much have you invested with them?

We’ve paid a total of $57,000 up to date. 

What is the status of this engagement?

We started working together in September 2019 and we’re working on another phase with them.

What evidence can you share that demonstrates the impact of the engagement? 

We use PR companies for our marketing and advertising efforts. I’ve asked all of them for feedback on our website. Every single one of them said it’s one of the best they’ve had to represent. You can’t get any better than third-party unbiased feedback.

I get good feedback about Rule29’s work on our site. The quality of their work’s outstanding. I love their work as do our employees, partners, and customers.

How did Rule29 perform from a project management standpoint?

I’m a certified project management professional, so I understand project management better than most. Rule29 does a great job in project management. They use a tool called Basecamp for us to communicate, which is great. Their team hits targets, costs, budgets, and schedules.

What did you find most impressive about them?

Rule29 goes over and above to make sure they’ve done a great job. Working with them feels like we’re working with a great friend.

Are there any areas they could improve?

No, I can’t think of anything. That’s hard to say about most companies. My work with Rule29 has been awesome and I couldn’t recommend them any higher.

Do you have any advice for potential customers?

Look at their work. If you want to see what they can do, look at what they did for me. They’ll be happy to send you references. When I contacted their references, I thought that they stacked the deck but I’m giving them the same review. You can’t get better than this.

Introduce your business and what you do there.

I am the owner of Blackberry Market, a local bakery café and coffee shop.

What challenge were you trying to address with Rule29?

We were starting from scratch and we needed to define and build a completely new brand.

What was the scope of their involvement?

We used Rule29 when we first started eight years ago. This time around, they helped us with the rebranding, providing us with multiple creative directions during the initial stage. They then created a full brand package for us, including logo and menu design, as well as the color scheme. 

The team also managed our website and Instagram account. They created social media, digital, and print templates and helped us solve any print issues. Working with the interior designer, they gave input on the look and feel of the space itself and helped build it.

What is the team composition?

We worked with between 8–10 people, including a project manager.

How did you come to work with Rule29?

Justin (Principal & Chief Evangelist, Rule29) is a friend of mine and I had respected Rule29’s work for some time. When it came time to rebrand ourselves as an established café, I knew that they were the only option to go with.

How much have you invested with them?

We have invested around $100,000.

What is the status of this engagement?

We worked together from July–October 2012. Our rebranding effort took place a year and a half ago.

What evidence can you share that demonstrates the impact of the engagement? 

We were so happy with the results. From a qualitative standpoint, we have received feedback on the consistency of the brand. People enter our store believing that we are an established café that resembles what a larger, global brand would look like, which is what we wanted to accomplish.

How did Rule29 perform from a project management standpoint?

The project manager set timelines, always meeting every deadline and goal. The team was communicative and always provided feedback and alternative options.

What did you find most impressive about them?

As a mid-sized agency, Rule29 does the work of a large agency but with a smaller team. I preferred it this way because their whole team got to know the brand and give input. It felt very personable.

Are there any areas they could improve?

No, not that I can think of. I really had no issues or problems with Rule 29.

Do you have any advice for potential customers?

Get to know the project manager and lay out your expectations, which I’m sure they’ll meet.

Introduce your business and what you do there.

I’m the senior director of an intelligence and measurement company. We’re a B2B focused company, and we have clients in media and across different industries.

What challenge were you trying to address with Rule29?

We were in the process of promoting our SaaS platform and wanted help creating a unified, cohesive story connecting the product with our brand. We hired Rule29 to help establish the platform’s identity and help it coexist with our current brand guidelines.

What was the scope of their involvement?

Rule29 created a brand story to support our new SaaS platform. To do this, they researched why the program was being launched, the impact it will have, and why it’s beneficial. They weaved that information through the story and integrated it with new collateral.

From there, they helped us advertise the platform. They created different campaigns and made site enhancements to better represent the product. Their team wove language from the new brand guidelines into the site to emphasize the relationship with the SaaS platform.

What is the team composition?

Bob (Creative Producer, Rule29) and Katie (Marketing & Brand Associate, Rule29) are my main points of contact. Bob brought our ideas to fruition and Katie serves as our lead for day-to-day parts of the project.

How did you come to work with Rule29?

We sent RFPs to several local companies. We chose Rule29 because we saw value in the services they offered, and they came recommended to us. We felt they would be a smoother, more talented team to work with based on their proposal.

What is the status of this engagement?

We started the project in February 2018 and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Through looking at our Google Analytics account, we can see dramatic differences in bounce rates and overall engagement since Rule29 made enhancements to our site. We’ve seen positive trends throughout the platform, including time-per-page and lead generation. As our company has grown, we’ve noticed their impact increase.

How did Rule29 perform from a project management standpoint?

Rule29 uses Basecamp to track the project and we primarily communicate through email. We have access to all project updates and documentation, and they inform us about their progress throughout the week, which is great.

What did you find most impressive about them?

Working with Rule29 is refreshing—they’re transparent and easy to work with. Understanding our vision is one of their main priorities and they are receptive to our feedback. When they give us a cost estimate, we know they aren’t overcharging like other agencies might. They add a personal touch to the work they do and we find that valuable.

Are there any areas they could improve?

We had some small issues when the initial project lead left, but we’ve had no complaints with the new leader. Everything has been great since then, so I can’t think of any improvements.

Do you have any advice for potential customers?

Give their team as much feedback as possible. In order for them to produce amazing work, they need to know the scope and vision they are trying to fulfill. If you’re upfront with them, they’ll return with a great result.

Introduce your business and what you do there.

I’m the executive VP and chief customer officer for a comprehensive utility services company that serves investor-owned utilities across North America. We facilitate replacements, construction, and infrastructure planning needs.

What challenge were you trying to address with Rule 29?

We’ve been in business for about 50 years and didn’t have a robust approach to brand management. Although we worked with a firm previous, we had a host of additional work needed to build a foundation and establish a house of brands for operating companies through which we deliver our services.

With our initial websites, it was clear we needed a developer with a scalable approach that could work on multiple sites and deliver the same look and feel. We needed sites with the same messaging and strong branding for each of our organizations.

What was the scope of their involvement?

Rule 29 has developed various websites and aided with a variety of campaigns. Their team gathered content and compiled the information into functional sites. They’ve also assisted with branding and positioning. One brand was our complimentary employer brand, which is a staple of our recruiting efforts. They developed a microsite that details the rationale behind that.

Their most significant undertaking was helping with our 50th-anniversary book. We had years and years of history that wasn’t archived. Rule 29 dived into the work we’ve down, working with various partners to complete the book. 

What is the team composition?

My team works with around 4–5 team members that perform various tasks in different fields. I’ve mainly interacted with Justin (Principal & Creative Director, Rule 29).

How did you come to work with Rule 29?

I found Rule 29 through my affiliation with a board I sit on. Having seen the project and their approach, our company thought their team would complement our internal capabilities.

How much have you invested with them?

We’ve spent between $50,000–$200,000.

What is the status of this engagement?

We started working with Rule 29 in May 2016, and they provide ongoing services for our company in various capacities.

What evidence can you share that demonstrates the impact of the engagement?

Rule 29 completed work on time and within a competitive budget. They met every deadline even if it was a challenge. My team enjoys working with them because of their professionalism, work, and speed of delivery. Rule 29 does a phenomenal job. Their work helped with a number of our organizations. The 50th-anniversary book was a home run. They leveraged their relationships with printers and bookbinders to create a fantastic product that all of our employees and customers love. The employer branding site has become the face of our employer engagement portal.

How did Rule 29 perform from a project management standpoint?

Justin and his team engage in a number of our efforts. Their team has helped our business tremendously. I’ve enjoyed their thoughtful approach to meeting our goals.

What did you find most impressive about them?

I appreciate Rule 29’s transparency. We always know where we stand with them. There have been no surprises. They’ve also stayed within budget.

Are there any areas they could improve?

No, their team has been on point with everything they’ve done. Rule 29 has been an excellent partner.

Introduce your business and what you do there.

I’m the design lead for Agency One Twenty-Three, McDonald’s Corporation’s in-house creative group.

What challenge were you trying to address with Rule29?

We were looking for a design partner because our company had just gone through a reorganization and our design team was reduced. We hired Rule29 to support us with strong creative work for upcoming initiatives we’re launching for McDonald's.

What was the scope of their involvement?

Our more recent projects with them have focused on designing UI for internal websites. They walk us through the idea stage and figure out the look and feel we’re going for. Their team has created sitemaps and contribute new ideas for designs. We developed a branding system with an outsourced team, and Rule29 is helping us bring it to life through our websites, email communication, and infographics.

What is the team composition?

Our main contact is Dawn (Studio Operations Manager, Rule29), who handles the day-to-day tasks. They also provide a range of individuals for different aspects of the project. Depending on the task at hand, they’ll supply a small team of writers, designers, etc.

How did you come to work with Rule29?

I read an article on Rule29 in How Design magazine and knew Justin (Principal & Creative Director, Rule29) from the AIGA (Professional Association for Design). When the opportunity came along after we were reorganized, we felt they were the right fit for the project based on skills and approach.

How much have you invested with them?

With our annual fee included, we’ve spent between $50,000–$200,000 on their services.

What is the status of this engagement?

We began working with them in 2017 and the partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’re in the process of implementing a tool to give us exact success metrics, but we don’t have any currently. However, we’re able to sell the creative Rule29 creates within two rounds of presentations, which is vital to me.

How did Rule29 perform from a project management standpoint?

They’re very responsive. We communicate through email and there are always phone call follow-ups. We discuss our timelines and if there are scope changes, their team lets us know what is possible from their end. Their communication skills are perfect.

What did you find most impressive about them?

They provide services that go beyond branding—they’ve become our daily design partner. We also value that they’re willing to brainstorm with us and remain open to new ideas. They’re flexible and work well with our team.

Are there any areas they could improve?

There’s nothing I can think of for them to do better.

Please describe your company and your position there.

I’m the marketing communications lead at a large food service company that provides products and services to one of the largest quick service restaurants in the world.

For what projects/services did your company hire Rule29?

We hired them to help us with many projects, but the one that stands out was a very complex report and presentation to respond to an RFP.

What were your goals for this project?

Our competition was closing in on our value proposition and we needed an RFP that clearly communicated what we brought to the table, uniquely positioning us ahead of our competitors. We needed to be clear, creative in our approach, submit everything on time, and were weeks behind schedule in developing content.

How did you select this vendor?

Rule29 came highly recommended by our client. We quickly realized that they were technically sound, professional, personable, responsive, and could deliver results to make my company stand out among the others.

Describe the project in detail.

Once we had Rule29 on board, we had to get our act together on our end to provide the content. I work with highly technical people who struggle with articulating complex information in an easy-to-digest format. We tend to go deep when our customer prefers simple communication.

Rule29 did a great job of taking in all the content we had and organizing it for the RFP report, using a clean design that made all that complex information easy to look at. They also helped us convert the main content into a presentation we could share with the client in a visual format.

What was the team composition?

It was a small but mighty team. We always had the main project lead to ensure we were on time. We also had a designer who took in the content and made it look good.

Can you share any outcomes from the project that demonstrate progress or success?

We won the business thanks to their help! We were also told by our client that our RFP was world-class and a terrific model compared to what our competitors delivered.

How effective was the workflow between your team and theirs?

They were seamless in this regard. Rule29 hung in there with us to get everything done on time, even when we made ridiculous last minute changes that were hard to follow.

What did you find most impressive about this company?

Rule29 has some special finesse that blends professional output with personable team members. The end result is that I now have a high level of confidence in their business acumen, technical expertise, and ability to deliver—even under the most chaotic of circumstances. They're the kind of team that you want in your corner because you know they'll come through every time.

Are there any areas for improvement?

The end product speaks for itself, so it's hard to find something that they should improve. The only thing I could mention is that I would appreciate it if they would consult with us a bit more rather than delivering exactly what I ask. My bet is that there are better approaches to our work and we'd be open to trying new ways. That said, we often do things very last minute. If we has given them more time, we'd have more flexibility on gathering new inputs.

Introduce your business and what you do there.

I'm the president of Richwrap. We manufacture gift wrap on site. We curate boxes of wrapping paper, bows, and ribbon for companies to give away as corporate gifts during the holidays.

What challenge were you trying to address with Rule29 Creative?

I hired Rule29 Creative to help me with digital marketing, web design, and print design for some components that go within the gift-wrapping boxes we produce. 

What was the scope of their involvement?

First, I usually meet with the whole team to go over exactly what I'm looking for. Last year, they revamped my website entirely. Rule29 Creative uses an array of modern tech tools for all our projects together.

During our marketing campaigns, they show me how to become more searchable online to bolster my web presence. We use a systematic method all the way through until we launch either a website or marketing campaign. 

What is the team composition? 

I work directly with the owner and president. One of two employees typically serves as the lead designer on many of my projects. They assign me a point of contact to liaise with the design team, as well.

How did you come to work with Rule29 Creative?

Rule29 Creative produced some excellent projects for my company before I purchased the business. I’d heard about their strong reputation in the design community. I followed them on social media and liked what I’d seen in their work.

Former clients of theirs also gave me great feedback about their experiences working together. When it came time to hire a team, Rule29 Creative was a natural choice.

How much have you invested with them?

We've spent between $100,000- $125,000 on their services. 

What is the status of this engagement?

I've been working with Rule29 Creative ever since I bought my company in March 2011. They're still supporting us with ongoing social marketing and design services. 

What evidence can you share that demonstrates the impact of the engagement?

My business is so seasonal that it's hard to gauge specific metrics. We only really do business during the fourth quarter. Every single year more and more people are being driven to my website. 

Qualitatively, I've gotten lots of positive feedback from my customers about Rule29 Creative’s deliverables. My in-house staff loves the website. It flows so much better than the old version. I was especially pleased with a video we produced in conjunction with their external resources.

How did Rule29 Creative perform from a project management standpoint?

Rule29 Creative is excellent at keeping in constant communication. They listen attentively to my needs and make requested changes promptly. The team stays on schedule with the timelines they set out. One resource serves as my liaison to the rest of the team. I get a status updates virtually every day, and they regularly send me their work in progress to approve. They keep everyone abreast of what's going on and answer any questions I have along the way.

What did you find most impressive about them?

I mostly appreciate their overall communication. I've had experiences with design firm vendors who don't give me much insight into our status and progress. Rule29 Creative gives me consistent feedback on projects’ status. They always keep me in the loop, which is very important to me.

I love their creativity. Each designer from Rule29 Creative brings something unique to the table. I'm consistently pleased with their quality of design and innovative spirit. We're not a big city market where we live, but they bring big city firm qualifications and work experience to our projects. I really appreciate that. 

Are there any areas they could improve?

I can honestly say no. I can't think of anything that’s disappointed me at all. 

Do you have any advice for potential customers?

Don't shy away from the fact that they're not a big city firm. They’re every bit as qualified for any job a prominent firm can do. Rule29 Creative has excellent outside resources, including for video production. Even though they're not a huge company, they deliver everything their clients need.