# Ruckus Ruckus Reviews (36), Pricing, Services & Verified Ratings - 5.0 out of 5 average review rating - 1 connections joined Ruckus's Network [Visit Website](http://www.ruckusmarketing.com/?utm_source=Clutch.co&utm_medium=Directory&utm_term=Clutch.co&utm_content=Clutch.co&utm_campaign=Clutch.co) [Get a Custom Proposal](https://clutch.co/profile/ruckus) **Expertly Crafted Disruption** Ruckus is a full-service agency that powers game-changing companies and global influencers. Our core strategic engagements in branding, platform design, and campaigns consistently drive greater consumer action and awareness. Boasting a track record that can speak for itself, Ruckus has successfully completed hundreds of projects and been featured on prominent media outlets such as ABC, CNN, CBS, Adweek, The Wall Street Journal, and more. Whether you’re just starting out or evolving your brand, Ruckus will help you grow. ## Company Information - Minimum project size: $25,000+ - Hourly rate: $150 - $199 - Number of employees: 10 - 49 - 2 Locations: - New York, NY (Headquarters) - Allentown, PA - Founded in 2005 - 2 languages: English, Spanish - 1 timezones: Eastern Standard Time (EST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 60% Branding - 10% Digital Strategy - 10% Social Media Marketing - 10% Video Production - 10% Web Design ### Focus Areas - CMS Focus: - 100% WordPress CMS - Videography & Photography Specializations: - 45% 360 Product Photography & Video Tours - 30% Aerial & Drone Videography & Photography - 25% Time Lapse Videography - Influencer Marketing Platforms: - 35% Instagram Influencer Marketing - 35% YouTube Influencer Marketing - 30% LinkedIn Influencer Marketing - Animation Focus: - 35% Motion Graphics - 30% 2D Animation - 30% 3D Animation - 5% Stop Motion Animation - Influencer Marketing Services: - 25% Influencer Campaign Reporting - 25% Influencer Identification & Recruitment - 25% Influencer Management - 25% Micro-Influencer Marketing - Branding Focus: - 20% Brand messaging - 20% Brand strategy - 20% Corporate identity - 20% Naming - 20% Product branding - Video Type: - 20% Branded Video Production - 20% Commercial Production - 20% Documentary Production - 15% Corporate Video Production - 15% Explainer Video Production - 10% Live Event & Streaming Production - Social Media Focus: - 20% Facebook Advertising - 20% Influencer Marketing - 20% Instagram Advertising - 20% LinkedIn Advertising - 20% Reddit Advertising - Production Services: - 20% Filming - 20% Scriptwriting - 15% Casting - 15% Storyboarding - 10% Directing - 10% Sound Effects - 10% Visual Effects ### Industries - 5% Medical - 5% Financial services - 5% Energy & natural resources - 5% Real estate - 5% Supply Chain, Logistics, and Transport - 5% Hospitality & leisure - 10% Automotive - 20% Retail - 5% Manufacturing - 10% Advertising & marketing - 10% Business services - 10% Consumer products & services - 5% Government ### Clients - 20% Small Business (<$10M) - 60% Midmarket ($10M - $1B) - 20% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.9 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Ruckus offers competitive pricing with projects ranging from $25,000 to over $400,000. Clients consistently report good value for cost, emphasizing quality and responsiveness. Engagements often exceed expectations, showcasing their commitment to delivering high-quality results within budget constraints. **Most Common Project Size**: $50,000 to $199,999 based on 29 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Branding: $50,000 to $199,999 based on 17 reviews - Web Design: $50,000 to $199,999 based on 3 reviews - Other Digital Marketing: $50,000 to $199,999 based on 2 reviews - UX/UI Design: $50,000 to $199,999 based on 2 reviews - Graphic Design: Confidential based on 2 reviews - Web Development: $10,000 to $49,000 based on 2 reviews - Video Production: $10,000 to $49,000 based on 2 reviews - Search Engine Optimization: $10,000 to $49,000 based on 2 reviews - Ecommerce Marketing: $10,000 to $49,000 based on 1 review - Public Relations: $10,000 to $49,000 based on 1 review - Pay Per Click: $50,000 to $199,999 based on 1 review - Mobile App Development: $10,000 to $49,000 based on 1 review - Social Media Marketing: $50,000 to $199,999 based on 1 review - Email Marketing: $10,000 to $49,000 based on 1 review - Advertising: $50,000 to $199,999 based on 1 review - Content Marketing: $50,000 to $199,999 based on 1 review - Digital Strategy: Confidential based on 1 review - Custom Software Development: $50,000 to $199,999 based on 1 review - Logo: Confidential based on 1 review - Other Design: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Ruckus Review Insights Overall Review Rating: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.9 - Willing to Refer: 5.0 ### Top Mentions - Well-organized projects (12 mentions) - Timely (11 mentions) - Creative (9 mentions) - High-quality work (9 mentions) - Communicative (7 mentions) - Great project management (7 mentions) - Efficient (6 mentions) - Collaborative (4 mentions) - Easy to work with (4 mentions) - Professional (4 mentions) - Accessible (3 mentions) - Detail-oriented (3 mentions) - Exceeds expectations (3 mentions) - Personable (3 mentions) - Great team (2 mentions) - Honest (2 mentions) - Open to feedback (2 mentions) - Reasonable pricing (2 mentions) - Results-oriented (2 mentions) - Transparent (2 mentions) ### Review Highlights **Effective Branding and Marketing Strategies** Multiple clients praised Ruckus for their comprehensive branding and marketing strategies, helping businesses establish strong brand identities and achieve increased market visibility. Their efforts have led to successful rebranding and market presence in various industries. **Room for Strategy Adjustment Mid-Project** While Ruckus provides strong initial strategies, there is feedback suggesting they could improve their flexibility in adjusting strategies mid-project to enhance ongoing campaign effectiveness. **Positive Client Relationships and Trust** Ruckus builds strong relationships with clients, earning their trust through consistent delivery and understanding of client needs. Their ability to establish rapport is a significant factor in client satisfaction. **Excellent Communication and Collaboration** Ruckus is noted for their open and transparent communication. Clients value their collaborative approach, where Ruckus involves stakeholders and incorporates feedback throughout the project lifecycle. **Timely Project Delivery** Ruckus is commended for delivering projects on time, even under tight deadlines. Their ability to meet deadlines without compromising quality is highlighted across several reviews, showcasing their reliability in project management. **Successful Digital Marketing Campaigns** Ruckus has been successful in executing digital marketing campaigns that drive significant engagement and traffic. Their expertise in SEO, PPC, and social media marketing has led to measurable improvements in client metrics. **Desire for More Frequent Communication** Some clients expressed a desire for more frequent updates during project execution. Increasing communication frequency could enhance client confidence and ensure alignment throughout the project. **High-Quality Creative Solutions** Ruckus delivers creative and innovative solutions that align with client visions. Their ability to develop engaging and visually appealing designs is frequently praised, contributing to successful branding and marketing efforts. **Strong Project Management Skills** Clients appreciate Ruckus's organized and efficient project management. Their use of project management tools and regular communication ensures projects stay on track, meeting client expectations effectively. **Responsive and Attentive Team** Clients find Ruckus to be highly responsive and attentive to their needs. The team's willingness to go above and beyond to ensure client satisfaction is a recurring positive theme in the feedback. ### Ruckus Reviews #### Digital Marketing Services for Feed & Beverage Co (Featured Review) **The Project** - Services: Branding, Social Media Marketing, Video Production - Project size: Confidential - Project length: Oct. 2022 - Mar. 2023 **Project Summary**: Ruckus was hired by a food and beverage company to provide digital marketing services and increase their brand awareness. The team made a commercial and helped with emails, B2B content, and blog content. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Assistant, Food & Beverage Company - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Apr 18, 2023 **Feedback Summary**: Ruckus created a successful commercial that generated many clicks. The team's email content effectively engaged users and generated traffic for the client's website. Ruckus delivered items on time and implemented the client's feedback. ""They always came prepared for meetings and had amazing ideas."" **BACKGROUND** Please describe your company and position. I am the Marketing Assistant of (a/an) Food & Beverages Describe what your company does in a single sentence. Four generations of cheese experts experienced in specialty cheese making, importing, and processing. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Ruckus to accomplish? Drive awareness to our brands **SOLUTION** How did you find Ruckus? Referral Why did you select Ruckus over others? High ratings, Pricing fit our budget, Great culture fit, Good value for cost, Referred to me, Company values aligned What was the size of Ruckus’s team? 6-10 Employees Describe the scope of work in detail. Please include a summary of key deliverables. We had the pleasure to work with the Ruckus Studio team and within the scope of work we made a Cello commercial. We also worked with the Ruckus agency and they did a plethora of work for us including emails, B2B work/ content, and blog content. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Regarding the Cello Cheese commercial, it came out overly successful and had many clicks. With emails the content that was made had users going to our website and really engaged with the email blasts. Describe their project management. Did they deliver items on time? How did they respond to your needs? Always delivered projects on time and took notes with improvements we would need to be made. What was your primary form of communication with Ruckus? Virtual Meeting, Email or Messaging App What did you find most impressive or unique about this company? The overall Ruckus team were always pleasant to work with. They always came prepared for meetings and had amazing ideas. Are there any areas for improvement or something Ruckus could have done differently? None. --- #### Branding, Web Design & SMM for Tour Operator **The Project** - Services: Logo, Social Media Marketing, Web Design - Project size: Confidential - Project length: Sep. 2024 - Ongoing **Project Summary**: Ruckus provides branding and SMM services for a tour operator. Their tasks range from developing a brand positioning, brand guidelines, and logo to creating a website and LinkedIn marketing campaign. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President & CEO, Tour Operator - Industry: Hospitality & leisure - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 29, 2025 **Feedback Summary**: Ruckus has completed the logo and brand guidelines on time and is on track to finish the site and marketing campaign. Ruckus establishes an effective workflow through regular communication — they hold weekly meetings to keep everyone on the same page. They're also honest and efficient. ""It's a pleasure to work with them."" **BACKGROUND** Please describe your company and position. I am the President & CEO of a hospitality & leisure company Describe what your company does in a single sentence.We are a Tour Operator that assists non-profit inistutions offer travel services to their members. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Ruckus to accomplish?Brand PositioningNew Branding (Logo and look)New WebsiteNew B2B Marketing campaign **SOLUTION** How did you find Ruckus?Online SearchWhy did you select Ruckus over others?High ratingsClose to my geographic locationGreat culture fitGood value for costCompany values alignedThey understood our businessHow many teammates from Ruckus were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.RUCKUS was retained to provide research perceptions of our brand, develop new logos and design for sales materials, design and develop three new websites for different divisions and finally to design and build a LinkedIn marketing campaign. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Presentation on brand - Completed on timeNew Logo - Completed on timeNew Brand guidlies - Completed on timeNew website - In development and on scheduleNew Marketing Campaign - In development and on scheduleDescribe their project management. Did they deliver items on time? How did they respond to your needs?Excellent communication from the CEO on down. It's a pleasure to work with them and regular weekly /biweekly meetings keep everyone informed and on time.What was your primary form of communication with Ruckus?In-Person MeetingVirtual MeetingWhat did you find most impressive or unique about this company?As a former management consultant I understand the difference between selling what you know and actually giving the client what they need.  RUCKUS has done that with style, honesty, speed, and quality.  Not an easy feat to please a very demanding client, but they have suceeded and we continue to work with them.Are there any areas for improvement or something Ruckus could have done differently?Less expensive is always an easy thing to ask for, but you get what you pay for in this world, so no suggestions. --- #### Mascot Rendering & Animation for Financial Services Company **The Project** - Services: Graphic Design, Other Design - Project size: Confidential - Project length: Jan. 2022 - Feb. 2023 **Project Summary**: Ruckus designed an animated version of a financial services company's mascot. The team created a digital version of the client's mascot and delivered renders with the goal of using them in marketing mediums. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, Moneytree, Inc. - Industry: Financial services - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Oct 10, 2023 **Feedback Summary**: Ruckus delivered 2D and 3D design elements and animation files. The team had impressive illustration skills and overall organization. Ruckus' work quality met the client's expectations, and the team provided several review rounds. The team was very responsive through email and virtual meetings. ""The most impressive aspects were the skill level of the illustrators and the overall organization."" **BACKGROUND** Please describe your company and position.I am an executive at Moneytree, Inc.Describe what your company does in a single sentence.We provide financial services in retail locations and online. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Ruckus to accomplish?Design an animated version of our company mascotMarket AnalysisCreative Solutions **SOLUTION** How did you find Ruckus?Online SearchWhy did you select Ruckus over others?Previous work productDescribe the scope of work in detail. Please include a summary of key deliverables.Ruckus was commissioned to help Moneytree bring Bob the Caterpillar (our old mascot) to life via detailed renderings and animation. The goal was to develop a new digital version of Bob who would have the ability to move and be used in a variety of marketing and advertising mediums. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Measurable outcomes included the deliverables of 2D and 3D design element files and animated files.Describe their project management. Did they deliver items on time? How did they respond to your needs?The timeline wasn't overly tight and we had a lot of internal reviews and approvals to obtain in between the milestones Ruckus was using to complete the project, so it was more about quality than timeliness. They were very responsive any time we needed another draft for an upcoming review round with stakeholders and they stayed on top of documenting all the detailed feedback provided.What was your primary form of communication with Ruckus?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?For this project, the most impressive aspects were the skill level of the illustrators and the overall organization they had on the project as a whole. Both were excellent.Are there any areas for improvement or something Ruckus could have done differently?No, the work was very professionally done, the project was managed very well and the team is quite talented! --- #### Branding Services for EaaS Solutions Provider **The Project** - Services: Branding - Project size: Confidential - Project length: Sep. 2022 - Jan. 2023 **Project Summary**: Ruckus provided branding services for an EaaS solutions provider. The team handled brand snapshots, stories, values, and messaging. They also worked on logo refresh, brand guidelines, and business collaterals. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Scene - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 19, 2023 **Feedback Summary**: Thanks to Ruckus’ efforts, the end deliverables received positive feedback. The team was organized and accurate in using tools and meeting cadences. They were always available when changes and additional resources were required. They went above and beyond to ensure the project's completion. ""We have thoroughly enjoyed working with the team and will be doing so again on the next project."" **BACKGROUND** Please describe your company and position. I am the CEO of Scene Describe what your company does in a single sentence. We help local brands seamlessly launch and scale into new markets. Scene is the world’s first EaaS (Expansion-as-a-Service) Solution designed around the nuances and specificity of navigating complex local markets **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Ruckus to accomplish? Cascade this messaging into Scene’s core sales and marketing channels Revise Scene’s visual brand identity Review and crystallise Scene’s brand positioning **SOLUTION** How did you find Ruckus? Referral Why did you select Ruckus over others? Great culture fit, Good value for cost, Referred to me What was the size of Ruckus’s team? 6-10 Employees Describe the scope of work in detail. Please include a summary of key deliverables. DISCOVERY  • Aspirational/emotional mood-boards • Functional mood-boards • Key pantones, color-ways and fonts • High-level linguistic, tonal, and verbiage elements • Proposed taglines and brand story framework BRAND SNAPSHOT • Aspirational/emotional mood-boards • Functional mood-boards • Key pantones, color-ways and fonts • High-level linguistic, tonal, and verbiage elements • Proposed taglines and brand story framework BRAND STORY, VALUES, & MESSAGING • Brand pillars and values • Mission statement, vision statement, brand promise • Taglines or slogans LOGO REFRESH •Logo Development & Presentation Book •Logo mark and its variations BRAND GUIDELINES •Brand colors, fonts, iconography •Brand Guidelines • Primary & secondary color palettes • Color tints, accents, and hues • Contrast check • Header, title, lead, and body Typeface • Iconography • Icon styles • Sample icon library BUSINESS COLLATERAL • Business cards • Company letterhead template • Stylized email signatures • Email template • HTML newsletter template • Document template (PPT & Google Doc Format) **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Positive feedback from our existing clients Asset deliverables against scope Hitting deadlines Describe their project management. Did they deliver items on time? How did they respond to your needs? Project management was organised and accurate using tools and meeting cadences to give full visibility at all times of progress. Work was delivered in line with the brief as well as on time, and support was always available when changes were needed and additional resource was required What was your primary form of communication with Ruckus? Virtual Meeting, Email or Messaging App What did you find most impressive or unique about this company? The ability to be able to drive the high the level strategic guideline all the way through to execution of business collateral ensuring that the message was consistent coherent. This was particularly important with a product like ours which is multifaceted but needs to be simple Are there any areas for improvement or something Ruckus could have done differently? Seamless execution, and very efficient/value for the budget --- #### Google Ads & Facebook Ads Management for Baby Monitor Co **The Project** - Services: Advertising, Other Digital Marketing, Pay Per Click - Project size: $50,000 to $199,999 - Project length: Aug. 2022 - Ongoing **Project Summary**: Ruckus manages a baby monitor company’s paid media campaigns across Google Ads and Facebook Ads. They provide recommendations and strategies based on the client’s brief and manage the campaigns and budgets. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Growth, Owlet Baby Care - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 6, 2023 **Feedback Summary**: Thanks to Ruckus’ work, the client has seen an improvement in ad efficiency, achieving the same results while spending less. The team delivers on time and within budget and communicates effectively through email, phone calls, and Zoom. Moreover, they work quickly, understanding requirements fast. "“Ruckus has drastically improved our investment efficiency.”" **BACKGROUND** Introduce your business and what you do there. I’m the VP of growth for Owlet Baby Care, a baby monitor company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? We hired them for performance marketing. **SOLUTION** What was the scope of their involvement? Ruckus manages all our paid media and advertising across Google Ads and Facebook Ads. Initially, we provided them with a marketing brief outlining our key objectives and budget. Based on our revenue and campaign objectives, they presented a strategy. Currently, we have an ongoing retainer project with them where they execute our paid media campaigns and manage our advertising accounts daily.  First, they provide strategies. The team reviews our marketing needs and presents recommendations and strategies on how best to deploy campaigns. Once we align on strategy, they manage our Google Ads and Facebook Ads accounts to optimize our paid media efforts.  Our team provides them with creative assets, including campaign ads, so Ruckus isn't responsible for content creation. Ruckus manages our campaigns, budgets, and creative assets. Although they've offered us additional services, we focus on Google Ads and Facebook Ads.  What is the team composition? We usually work with an account manager who oversees the day-to-day work and two media buyers for our specific channels. Additionally, Ruckus periodically brings in a senior technical account specialist to help with additional strategies.  How did you come to work with Ruckus? Ruckus came highly recommended by another agency. One of our former marketing leaders had worked with Ruckus' sister company. We contacted the sister company, and they referred us to Ruckus.  How much have you invested with them? We've spent roughly $180,000 with Ruckus, including the retainer and media commissions.  What is the status of this engagement? We started working with them in August 2022, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Ruckus has brought a really good strategy. Thanks to their work, our ad efficiency has increased. Initially, we wanted to reduce our paid media spend while driving similar results, and Ruckus has drastically improved our investment efficiency.  How did Ruckus perform from a project management standpoint? They deliver on time and within our budget. Although we use project management tools internally, we don’t use them with Ruckus. We communicate through email, phone calls, and Zoom meetings to align on strategy. Additionally, we share documents through Google tools.  What did you find most impressive about them? I’m impressed by the speed at which Ruckus can execute campaigns. When we kicked off the project, they spent a lot of resources to quickly understand our brief and business. From there, Ruckus delivered a strategy in just a few weeks and was able to launch the campaigns very quickly.  Are there any areas they could improve? The one thing Ruckus could improve is adjusting a strategy partway through a project. They’ve provided a really good initial strategy, but when we’ve needed changes or adjustments, their work has been less impactful than their original insight.  Do you have any advice for potential customers? Be clear in the initial brief and ensure that you and Ruckus are aligned. You should also allow for adjustments to the strategy throughout the process and get realigned as needed. If you need to adjust the project structure, have that conversation with Ruckus upfront to avoid delays or scope changes. --- #### Digital Marketing for Wholesale Alcohol Distributor **The Project** - Services: Content Marketing, Search Engine Optimization, Social Media Marketing - Project size: $50,000 to $199,999 - Project length: Jan. 2020 - Ongoing **Project Summary**: Ruckus provides a variety of digital marketing services ranging from on-site SEO and UI design to Google Ads. They also manage the client’s social media platforms for LinkedIn, Instagram, and Facebook. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Head of Marketing, Wholesale Alcohol Distributor - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 20, 2021 **Feedback Summary**: The project has been extremely successful. Since Ruckus began working on the project, traffic to the website has increased significantly month-over-month and social media engagement has gone up. The entire team is accessible, even senior leadership. They communicate well and are organized. "“They’ve been very good at keeping things organized and staying on top of tasks.” " **BACKGROUND** Introduce your business and what you do there. I’m the chief of staff and head of marketing for a wholesale alcohol distributor. We're the first wholesale alcohol distributor to create a web platform that sells wine and spirits to restaurants, bars, and retailers. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? We initially hired them to generate leads from both buyers and sellers. Recently, we shifted our focus to general market awareness and corporate marketing support. So, we hired Ruckus to help us with digital marketing. **SOLUTION** What was the scope of their involvement? They’ve provided on-site SEO services and have managed our PPC ads. On top of that, they handle or social media ads and manage profiles on LinkedIn, Instagram, and Facebook. They even help us with email marketing campaigns. They also revised our UI when we first started working with them. What is the team composition? Right now, we have five team members working on our account. How did you come to work with Ruckus? I found them online. I had a few references, but I started researching digital marketing companies and was impressed with Ruckus’ website and the services they offered. They were the most dynamic team that we met with. I also the structure where we have access to all of the team members rather than just one main person. I also liked their aesthetic. They clearly had a passion for what they do.   How much have you invested with them? We’ve spent about $150,000. What is the status of this engagement? We started working with them in January 2020 and the partnership is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Since we started working with them, our website traffic has increased by 20% month-over-month. Our social media engagement has also increased. They also introduced us to Google Ads, and that program has been extremely successful. How did Ruckus perform from a project management standpoint? We use Airtable and Slack to communicate. They’ve been very good at keeping things organized and staying on top of tasks. What did you find most impressive about them? I like that their senior executives stay involved with the account and I have access to them if I need them. It’s a very flat structure that gives us a lot of access to their team. Are there any areas they could improve? No — whenever I’ve provided feedback, they’ve implemented it. Do you have any advice for potential customers? Be clear about you goals and the KPIs you plan to measure. We struggled with that in the beginning, and had we been clearer, they would have been able to hit the ground running. --- #### Branding & UX Design for Investment Jewelry Company **The Project** - Services: Branding, UX/UI Design - Project size: $200,000 to $999,999 - Project length: Jan. 2019 - Ongoing **Project Summary**: Ruckus provides branding services for a luxury jewelry investment company. The team developed a website, put together cohesive packaging, and designed logos. They also picked out color and font schemes. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, LAUREA - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 26, 2021 **Feedback Summary**: Ruckus has been a key resource for the client. Sales have come in since the launch of the business. The team at Ruckus is collaborative, skilled, and timely. Their connectivity makes them an efficient and trusted partner.  ""Their web team is strong, and their media team is amazing." " **BACKGROUND** Introduce your business and what you do there. I’m a co-founder of Laurea, a 24-karat-gold jewelry investment company. We deliver 24-karat investment-grade gold to clients, the same as bullion that would normally be bought in bar form. Instead of delivering it in that format, we do it in the form of jewelry. Our whole value proposition is to change the way people feel and think about investing, essentially making them enjoy their investments. There are two industries that we’re disrupting, the first being gold investment, which traditionally deals with bars and coins. The second one is traditional jewelry. My partner and I were bankers and investment managers in our previous lives. We sell our products a little differently from traditional jewelers. We sell by weight, and the more someone buys, the cheaper that weight gets. Every single one of our products and prices is linked to the real stock price of gold. The secondary market value for jewelry is extremely low, and people aren’t getting any material value. We’re connecting people back to the intrinsic value of the metal they’re buying, and 24-karat gold is one of the oldest investments mankind has. After we sell it, all the jewelry appears in an online portfolio, much like a 401(k), and we will repurchase it at the stock price of gold at any time. We have a lifetime guarantee if someone decides they no longer want the piece or want to trade it for something else. That means that people can hold jewelry over a certain period of time, and that value will appreciate. It moves from a liability to an asset. There are other places to sell jewelry, but people are at the whim of whoever is willing to buy it. With our jewelry, there’s a determinable price based on the market value. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? At the beginning of our journey, we engaged with Ruckus to help with branding. We have to be brand-focused people, given that jewelry requires a connection to the consumer. **SOLUTION** What was the scope of their involvement? We wanted Ruckus to develop a luxury-positioned, investment-driven, and cohesive brand across all the different mediums we were going to use to connect to our consumers. Even though our initial conversation was about branding, Ruckus also helps out with web development, digital marketing, and UX/UI design. Their team worked with us on the logo creation, fonts, colors, packaging, and photography style. My partner and I have strong views on a lot of things, and it was definitely a collaborative effort. We’re a direct-to-consumer brand. The first interaction people have with us is packaging, so we were very focused on that. We engaged Ruckus to distill our thoughts into a cohesive concept. We also engaged them on the asset creation side. They have a media unit for the photography and video. How did you come to work with Ruckus? We’re based in New York and Palm Beach, so we engaged around five Miami and New York firms in our search. Clutch was one of the methods we used. How much have you invested with them? We’ve spent between $350,000–$400,000. What is the status of this engagement? Our engagement with Ruckus started in early 2019. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We came to them at the very start of our journey, and Ruckus got us to market. They built our whole website and the infrastructure behind it. We’re getting sales. How did Ruckus perform from a project management standpoint? They’ve been great deadlines-wise. Everything takes longer than we’d expect as founders. Nobody works as fast as we do because we want everything done yesterday. The packaging and web development took longer than expected, but we’ve had very good communication with Ruckus the whole way through on what we had to do and why some delays happened. The delays that happened with packaging were nothing to do with Ruckus. COVID happened, which impacted shipping. On the web development side, Ruckus has gone over and above. We’re super happy with the product, and the scope has broadened as we’ve gone along. When we jump on a call with Ruckus, it’s more of a summary of which team is working on which project and what they’ve done. We’ve been able to engage Ruckus across all their verticals, which means that we’ve gotten more synergy than we thought we would. It was especially important to us because we were going to market. Businesses that are already mature may not see the same benefits that we have, but when we’re a go-to-market mindset, shortening the feedback loop and the timeline as much as possible is very important. We believe that that’s happened because we’ve engaged Ruckus on multiple fronts, and those teams are very interconnected. Work and deadlines can always be improved, in my opinion, but that would be true for anyone. We have no complaints about Ruckus’s timeline management. What did you find most impressive about them? When we were looking for an agency, we wanted someone that was big enough to deliver what we needed. We didn’t want a small local firm, but one that had worked on international projects. We also wanted a team that we’d be connected to, which was one reason for choosing Ruckus over others. We had constant conversations with their CEO and relationship manager. That connectivity was important to us. Ruckus was able to deliver that big agency value proposition, but with that small agency connectivity. That was the difference-maker for us in engaging them. As the engagement went along, the difference-maker became the synergy we developed on multiple fronts. We wanted our brand to be cohesive across packaging, branding, photography, and media assets that would be used on different social channels. Their web team talks directly to the asset creation media team without being the connector between those departments. That’s made my life a lot easier. They all know each other and talk to each other. We’ve done engagements where we used other teams, trying to integrate an SEO team with a web development team. Everyone says that it’s going to be really easy, but we essentially have to distill the relationship to one call a week, where we had to translate everything for everyone, as the business owners. Not having to do that has been very refreshing. Are there any areas they could improve? Their web team is strong, and their media team is amazing. Ruckus has room to grow when it comes to hiring people on the paid and strategic SMO side. They need the ability to get print and digital media integrated at the same time as paid and organic social, so there’s cohesiveness there. Do you have any advice for potential customers? Stay on top of them. We’re big on having regular catchups, and we have 1-2 calls per week. We’ve created direct relationships with everyone at the firm. I feel connected to each person across the different distribution channels, allowing me to solve problems quicker. Ruckus has very good, insightful people, so I get something out of it when I have direct conversations with them. --- #### Branding for Healthcare Technology Company **The Project** - Services: Branding - Project size: $200,000 to $999,999 - Project length: Jan. - Dec. 2019 **Project Summary**: Ruckus guided a healthcare company through a rebrand as they transitioned from traditional publishing to health tech. After a brand and marketplace audit, they delivered logos, typeface, and print assets. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, MHS Inc - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 19, 2021 **Feedback Summary**: Ruckus managed to help define a brand identity that brought cohesion to the internal team’s various opinions. They highlighted the company’s corporate identity while maintaining their individual products. The team was also straightforward in their communication, pushing back where necessary. "“I was surprised by how quickly they grasped the complexity of our business and multiple markets.” " **BACKGROUND** Introduce your business and what you do there. I’m the CEO of Multi-Health Systems (MHS), Inc. We’re a healthcare technology company, operating within the behavioral analytics space. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? At the time, we were going through a transformation from a traditional publishing company to a technology company. Our products used to be printed and sold to psychologists and healthcare practitioners. But, the new company we envisioned would be technology- and data-driven. We needed to update our branding to reflect that change as we moved into the 21st century. **SOLUTION** What was the scope of their involvement?  Ruckus developed the branding for our company’s transition into the tech space. First, they started with a brand audit, looking at how we fared in the marketplace and our customers’ perception of us. We gave them customer lists and a brief overview of our market and competitors to get them started on their research.  The brand strategy and delivery came second and third. These included typeface, fonts, and logos that we could deploy in different formats. There was also some design for print materials such as letterheads and envelopes. What is the team composition?  We worked with about eight people altogether. The three closest were the project coordinator, another individual, and the CEO who was quite involved. How did you come to work with Ruckus? Our marketing team pulled a list of about 20–30 agencies across North America, and Ruckus responded to the RFP that we put out.  Besides the fact that they were a smaller team, what stuck out to me was their approach. Even during the initial pitch, they didn’t focus on telling us what they thought we wanted to hear. Instead, they were pretty candid. Our owner wasn’t very involved in the day-to-day, but he was still a part of lots of things. Ruckus was comfortable enough to push back against him because they were willing to do what it took to prevent us from derailing the project. How much have you invested with them? It was about $200,000. What is the status of this engagement? The main project lasted between January–December 2019. We actually wrapped up just before the pandemic hit, so we didn’t do a lot of the launch items that we’d planned. We ended up repurposing some of their hours and money into other projects.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We were a diverse business that had a corporate identity along with numerous product identities. That meant that we were struggling internally to agree across our market verticals. Different people in the organization had varying opinions on what was most important. Ruckus was really able to cut through those issues and build an identity that allowed us to grow the corporate brand while still maintaining a level of investment in the individual brands. How did Ruckus perform from a project management standpoint? They were very efficient at project management. We weren’t exposed to their internal project management tools, relying instead on a few on-site meetings and video meetings. They presented us with scheduled meetings and delivery dates and met those as expected. What did you find most impressive about them? I was surprised by how quickly they grasped the complexity of our business and multiple markets. Their overall approach felt more consultative, though the team was comfortable pushing back because they were the experts. They just brought a refreshing point of view to the project. Are there any areas they could improve? No, not for this particular project. They recognized when they missed the mark on certain things and corrected themselves. If they felt we weren’t moving far enough along the journey, they’d push us, too. It was all very collaborative. Do you have any advice for potential customers? Listen to them. You’re hiring a branding expert because you need their help, so don't bring them on and then pretend like you know how to do their job.   --- #### Shopify Plus Development for Coffee Company **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Aug. 2020 - Ongoing **Project Summary**: Ruckus walked through user journeys with the client and provided feedback on their UX design. Then they used Shopify Plus to execute their vision. Since then, they’ve helped maintain the platform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** E-Commerce Director, Death Wish Coffee - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 12, 2021 **Feedback Summary**: Ruckus has been a stellar partner throughout the engagement. They provide actionable feedback, are transparent, and address challenges thoughtfully. Still,  project management is their biggest strength; they’re always prepared for meetings and are very responsive. "“No other partner I’ve worked with compares to Ruckus.” " **BACKGROUND** Introduce your business and what you do there. I’m the e-commerce director of Death Wish Coffee. We invented the world’s strongest coffee and have had the best-selling ground coffee on Amazon for the last five years. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? We redesigned our website but needed a developer to bring it to life. **SOLUTION** What was the scope of their involvement? Over the course of three weeks, we went through our existing user journeys with them. After that, they presented what they thought the building blocks of our redesign would be to us. We used Adobe XD to design the UX, then we submitted the designs through Zeplin and they developed the platform on Shopify Plus. Now they provide ongoing maintenance support. What is the team composition? Our main point of contact is Chris (Technology Project Manager), but we also worked with Jon (VP of Technology). How did you come to work with Ruckus? I found them on Clutch. I interviewed five different web developers and was excited about the possibility of working with Ruckus. After speaking with them, they followed up with me via email, but I accidentally deleted it. They ended up calling me again and we revisited the conversation. I appreciated that they continued to follow up with me. It was clear that they were the right choice for our business. How much have you invested with them? We expect to spend $110,000 on developing the website and another $25,000 on maintenance fees (approximately $135,000 in total). What is the status of this engagement? We started working together in August 2020 and we’re still working together. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We submit designs and they provide very direct and actionable feedback, which is amazing.   How did Ruckus perform from a project management standpoint? They set the bar extremely high when it comes to organization and project management. No other partner I’ve worked with compares to Ruckus. They’re always prepared for our meetings and are very responsive. They use Asana, but they also happily joined Microsoft Teams, which has made communication so much easier. We get along really well, so even in stressful situations, we enjoy working with them. What did you find most impressive about them? After our first MVP kickoff, they walked us through their entire process to help us understand how our work impacted theirs. By sharing their screens, they showed what their workflow looks like once we upload files to Zeplin. Their transparency helped us understand how our work impacts their timeline. Now we always know exactly where we stand. Are there any areas they could improve? I can’t think of anything they need to improve. Do you have any advice for potential customers? If you’re looking to level-up your e-commerce brand and increase sales, Ruckus is the perfect partner. --- #### Branding for Boy Scouts of America's 2021 National Jamboree **The Project** - Services: Branding - Project size: $50,000 to $199,999 - Project length: Dec. 2018 - May 2019 **Project Summary**: Ruckus created a branding strategy for the Boy Scouts of America’s National Jamboree event. They created logos, color palettes, and art for social media and apparel items. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** 2021 National Jamboree Director, Boy Scouts of America - Industry: Other industries - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — May 15, 2020 **Feedback Summary**: Ruckus created a modern design that utilized the scouts’ iconic symbolism. The designs have resonated well with customers, and have been used for various marketing items. The team collaborated easily over conference calls. They’re supportive and are dedicated to project success. "“The work has been done, but they continue to follow up with me. They always ask if we need anything else.” " **BACKGROUND** Introduce your business and what you do there. I’m the director of the Boy Scouts of America 2021 National Scout Jamboree. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? Every four years, we hold the National Scout Jamboree. It’s scouting’s largest celebration and we have over 40,000 participants over several weeks. Our model had been very traditional, and we intended to move into a more nontraditional mindset.  We hired them to create the branding for the 2021 National Scout Jamboree. **SOLUTION** What was the scope of their involvement? We refined the logo and branding strategy with them. They did everything from the colorization and art. Deliverables included a social media brand that we could use for marketing. There was also a logo that could be used on multiple apparel items. It boils down to a patch that all participants in the event can wear. The symbolism was very tight and recognizable. It also has an avant-garde feel. It’s unique, so people who see it know that they’re associated with our event. In the past, designs were simple and include silhouetted people doing scouting activities like hiking, canoeing, camping, and being outdoors. Ruckus went in a different direction and used the symbolism in our scout sign, which is iconic. What is the team composition? We worked with Micah (Director of Business Development) and associated with a number of different associates. How did you come to work with Ruckus? They won a competitive bidding process. In late 2018, a group of volunteers put together a brief, or executive overview of our needs, which we then presented to 5–6 companies all across the country. We were very intentional about working with, or providing opportunities with companies we didn’t have working relationships with already. In the spring, we engaged these companies after we sought out a handful that met our requirements. At that point, Ruckus was among our top choices. Then in February and march, we reviewed the concepts that each of the companies created. How much have you invested with them? I’m unsure of the exact number but it was between $50,000–$200,000. What is the status of this engagement? We started working together in December 2018 and unveiled the final product in May 2019. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Their designs have resonated well with our customers. We did some release items and giveaways to promote the event, and some of our constituents saw them being used all the way in Brazil. It was pretty incredible to see the brand they created. It clearly has staying power. We’re extremely pleased with the result that they provided. We ended with an extremely powerful product. Especially for the challenges we’re facing as an organization, they showed great foresight. According to our brand center, the imagery Ruckus created has been used for print materials and videos, so it will definitely be seen. We even put the logo on a face shield because of COVID-19, and I keep getting calls about distribution. It was a giveaway item, but they’re being sold for $20­–$30. How did Ruckus perform from a project management standpoint? They were phenomenal. Before securing the work, they followed the instructions that we provided and met the deadlines, then throughout negotiations, they were highly professional. They delivered everything on time. We had a very open dialog. They helped us directionally and helped brainstorm. It felt very organic and comfortable. We met by conference call. What did you find most impressive about them? The work has been done, but they continue to follow up with me. They always ask if we need anything else. That’s just incredible. In my mind, they performed phenomenally. Are there any areas they could improve? It wasn’t necessarily a bad thing, but we never met them face-to-face. To still accomplish what we did, is still pretty incredible. Wanting to have a tighter relationship is probably my old school style. Obviously, they still delivered at a high level. --- #### Branding Strategy & Assets for Sunscreen Startup **The Project** - Services: Branding - Project size: $50,000 to $199,999 - Project length: July - Aug. 2019 **Project Summary**: Ruckus collaborated with a skincare company to create a new brand image. They developed marketing collateral, brand assets, and copy. They presented several options and went through several revision cycles. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Managing Director of Operations, Luma Suncare - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — May 7, 2020 **Feedback Summary**: The brand recently launched, and the final assets have been well-received. Ruckus provided fantastic customer services and helped weigh the pros and cons of each option. They held weekly calls and met in person to ensure a successful engagement. "“The final assets were great. The energy that they brought to the project was really exciting.” " **BACKGROUND** Introduce your business and what you do there. I’m the managing director of operations for Luma Suncare. We’re a health and tech brand. Our flagship product is an SPF product. It’s a direct-to-consumer subscription-based model that enables consumers to get sunscreen in a more user-friendly way, while also triggering reapplication. It’s aspirational because of the unique packaging  and refillable with subscription. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? We were looking for a partner to help us establish a brand identity. **SOLUTION** What was the scope of their involvement? They designed and developed different marketing collateral, brand assets, copy for our website, and copy for other aspects of our brand. Their team leads really tried to understand the project and debriefed us, diving into out interests, values, and mission. They needed to know what we wanted to portray to the consumer. We went through a few cycles and they would present different ideas to us. Then we would approve or disapprove, and provide feedback until we landed on the final assets ad agreed on the deliverables. What is the team composition? There were roughly 10–15 people. There were a few VP-level members who oversaw the engagement and proposal. Within that, there were leads from each department or skills. So I had a point person for copy, design, marketing, and so forth. We also had someone who coordinated across teams. Once we started thinking about future projects, we talked about partners for video in the future. Other worked with us on imagery and so forth. How did you come to work with Ruckus? We received lots of referrals, but we also conducted some Google searches. We probably met with 10 different groups, and narrowed it down gradually. From what we saw, they had a pretty solid track record. We hired them for their professionalism, how on top of communication they were. As soon as we made contact with them, they took the reins. They followed up with us and managed communication almost immediately. They had the skillsets we needed and were excited about our product and our mission. How much have you invested with them? We spent between $50,000–$70,000. What is the status of this engagement? The project lasted from July–August 2019. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Their overall delivery, and how they presented different options, was fantastic. They created a palette of different color options, and they presented the pros and cons of each option. They truly helped us determine what was best for the business. Based on our top choices, they gave us some feedback and we had an iterative back and forth until we got the perfect solution. People love the results. We haven’t had any negative feedback so far. We’ve recently launched, and it’s been very exciting. They were able to incorporate our feedback, and that really impacted the success of the project. They did a great job with that. They’re super hands-on, and they took the time to get to know our brand. We got to know their team pretty well, and we’ve done various projects with them. How did Ruckus perform from a project management standpoint? Their time to delivery was great, which we needed and appreciated. They were very responsive. We had weekly calls. At the beginning of the project, they brought in some of their senior partners to go over their services, skillsets, and capabilities. From that we put together a scope of work. Our second meeting was in their offices in New York. They were very collaborative and their whole team was there. Once they gathered all of that information from us, we worked together on a daily and weekly basis to review everything. We used a platform to store documents on the cloud. I had one main point of contact, and that really streamlined communication. It was really easy to get in contact with them. What did you find most impressive about them? The final assets were great. The energy that they brought to the project was really exciting. Are there any areas they could improve? The only downside was that they were in New York, so videoconferencing could have been helpful. Do you have any advice for potential customers? Be clear and direct with your needs. Outline what you’re looking for, and have an open discussion so they can provide some input. Listen to what they have to say and go from there. --- #### Rebranding & Web Dev for Swimwear Manufacturer **The Project** - Services: Branding, Web Design - Project size: $50,000 to $199,999 - Project length: July 2019 - Apr. 2020 **Project Summary**: Ruckus directed a rebrand to increase visibility in a new market for a swimwear manufacturer. Following interviews with internal stakeholders, they developed a brand book, a logo, and a website from scratch. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Director, Swimwear Manufacturer - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — May 1, 2020 **Feedback Summary**: Ruckus delivered an aesthetically pleasing website as well as produced brand materials that exceeded expectations and received positive feedback. The team was skilled and accessible to support effective collaboration. They accommodated the needs of the client, which led to a successful engagement. ""They were on top of the project at all times, which made us feel like we were their only client." " **BACKGROUND** Introduce your business and what you do there. I’m a marketing director for a swimwear manufacturer. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? We brought them on to help us establish our company as an industry leader. Our organization pivoted to move into e-commerce but people in the industry hadn't heard of us. We wanted to step up and relaunch our brand and move into more B2B marketing. **SOLUTION** What was the scope of their involvement? Ruckus helped us rebrand. At the beginning of the branding project, their team held brainstorming sessions. They came to our office to meet our team. We talked about everyone’s expectations. Then, their team created different business materials. They recreated our logo, email signatures, letterhead, and business cards. They built a brand book and corporate sales deck that summarizes our company. They helped us build out and launch our company website. Their team developed the site in WordPress, but they did custom work. What is the team composition? We had a day to day contact but worked with probably 15 different people over the course of the project. They let experts step in at the right time. How did you come to work with Ruckus? I looked into a couple of past partner agencies and agencies that work with us for other functions currently. I looked online and found Ruckus. I contacted them out of the blue and we ended up going with them. How much have you invested with them? We spent between $75,000–$100,000 on the project. What is the status of this engagement? We started the project in July 2019, and it wrapped up in April 2020. Our warranty period for them to tweak the site ended in May 2020. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Our company had history and vision that played into the rebrand. Those components were hard to pull that out of our executes. In our brainstorming sessions, Ruckus got everyone involved and pulled ideas out of our executives and turned that into a vision for our company. Everyone in our company was pleased with what their team put together. The company deck and brand book went beyond my vision. They delivered products that were professional and elevated our brand. The website looked incredible. Everything ended up being exactly what I was hoping for and more. How did Ruckus perform from a project management standpoint? We had weekly meetings and communicated by e-mail too. Ruckus was organized and their team was process-driven. There was chemistry between us and their team, so the project was a joint effort. I went to their office to sit with their designers a couple of times. They also came and met with us when needed. Their team was good at communicating, so it was easy to work with them. They have talented people on their team. What did you find most impressive about them? Their communication and willingness to work with us were most impressive. They were on top of the project at all times, which made us feel like we were their only client. Their team was responsive and accepting of anything that I needed. Are there any areas they could improve? No, nothing comes to mind. This wasn’t a big deal, but my main point of contact changed. One person stopped emailing me as much and another person started e-mailing more. I assumed that my point of contact changed, but it was fine. Do you have any advice for potential customers? Make sure to communicate your vision upfront. They’re responsive, so be honest with them. If you don’t like a product, communicate that to them. Keep expectations clear. --- #### Branding Materials & Mkt Strategy for Investment Startup **The Project** - Services: Branding - Project size: $10,000 to $49,999 - Project length: Sep. 2019 - Ongoing **Project Summary**: Ruckus established a marketing strategy for an investment startup, creating a logo, style guide, letterhead, and other collateral. They’ve since moved into content marketing and email marketing campaigns. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Managing Director, Business Dev & Corp Branding, Qualis Capital - Industry: Financial services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — May 1, 2020 **Feedback Summary**: The board and internal team are pleased with Ruckus’s deliverables, which effectively embody the startup’s message and purpose. Professional and organized, the team excels at managing expectations. They’re responsive and readily available. "“It was apparent that they really cared about getting to know our business and what we do.” " **BACKGROUND** Introduce your business and what you do there. I work for Qualis Capital, an alternative investment platform. I’m the managing director of business development and corporate branding. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? We’re a startup firm, so we were looking to Ruckus for logo creation, letterhead, a style guide, business cards, corporate brochures – any kind of startup marketing material we’d need to launch the business. We also needed direction on email marketing campaigns and templates of the sort. **SOLUTION** What was the scope of their involvement? My team went to their office and did a large brainstorming session that helped us to come up with our overall marketing strategy. We decided to bring them in on a continual basis for ongoing projects. Now that our logo is established and we have our style guide, color scheme, and the collateral we initially needed, we’ve moved onto content marketing.  What is the team composition? We’ve worked with 5–6 people from their team. How did you come to work with Ruckus? We found them through a referral from someone who’d used them in the past. Our team is spread out throughout the country, so we had a preliminary phone call with them. How much have you invested with them? I believe we’ve spent more than $25,000 and less than $50,000.  What is the status of this engagement? Our work together began in September or October 2019, and we’re still working with them.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Our team is very happy with the results of their work, and our board is pleased. We’ve shared their work with a couple of close friends and people in the business, and they’ve been very impressed by it as well. How did Ruckus perform from a project management standpoint? They’re very organized and professional, and they set the right expectations. We have scheduled calls, and they’re readily available via email. They’re very responsive when I reach out outside of our scheduled interactions. What did you find most impressive about them? It was apparent that they really cared about getting to know our business and what we do so that they could help us tell the story through the marketing aspect of it. They didn’t just come to us with ideas of what looks good; they really embodied our message. Are there any areas they could improve? No, they’ve done a perfect job. Any advice for potential customers? Listen to them. --- #### Video Production for Crisis Outreach Center **The Project** - Services: Video Production - Project size: $50,000 to $199,999 - Project length: Feb. 2019 - Ongoing **Project Summary**: Ruckus produced video content for the client to use on social media platforms in order to raise awareness of the client's organization. The videos were used for digital ad campaigns.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior Outreach Educator, Crime Victims Council - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 29, 2020 **Feedback Summary**: As a result of Ruckus’ work, the client saw an increase in traffic to their website. The team was communicative, organized, patient, and personable. They worked to customize the content to fit the needs of the organization. ""Their work is helping broaden awareness of our services." " **BACKGROUND** Introduce your business and what you do there. I work in outreach, marketing, and education for a local rape crisis and victim service center. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? We hired them to help us increase local awareness through more interactive marketing. **SOLUTION** What was the scope of their involvement? They worked with us to create video content to raise awareness of our agency and the issues we advocate about. They were involved from ideation through the actual production of the films.  What is the team composition? We had three primary points of contact, but there were probably around 10 people involved in total.  How did you come to work with Ruckus? We received a grant and looked at multiple organizations that fit the grant’s guidelines. They aligned with our values the best out of all the vendors we looked at.  How much have you invested with them? We invested about $60,000.  What is the status of this engagement? We began our ongoing relationship with them in early 2019. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We’re still waiting for the most recent video’s ad to finish running on social media to gather those statistics. However, since we released that video, there’s been increased traffic to our social media and website. Their work is helping broaden awareness of our services.  How did Ruckus perform from a project management standpoint? They’re wonderful. They were very organized, communicative, and patient with us, especially as we aren’t experienced with video production. The team did a great job of explaining their work step-by-step.  What did you find most impressive about them? The team at Ruckus takes the time to get to know the company and individuals they’re working with. As a result, the content they create is customized and personal.  Are there any areas they could improve?   I don’t think so. They were great to work with. Although there were bumps in the road, it was mostly related to receiving the grant money.  Do you have any advice for potential customers?  It’s important to be open and patient. Have trust in their expertise and know they’ll guide you in the right direction. --- #### Brand Audit & Market Research for Cannabis Company **The Project** - Services: Branding - Project size: $10,000 to $49,999 - Project length: Jan. - Dec. 2018 **Project Summary**: After conducting market, industry, and competitive analyses, Ruckus did a brand audit. The team then led brand workshops to identify the target audience and outline the vision. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, Winterlife Cannabis - Industry: Legal Cannabis - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 24, 2020 **Feedback Summary**: Although Ruckus wasn’t able to complete the project due to unprecedented circumstances on the client’s end, the high-quality work they did was very valuable. The team understood and prioritized the business’ needs and goals. Additionally, they were an attentive, creative, and disciplined partner. ""Ruckus paid close attention to us as a company, helping us with our vision while offering their expertise." " **BACKGROUND** Introduce your business and what you do there. I’m the founder of a legal cannabis company that is no longer around. It was called Winterlife Cannabis. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? We were looking to find an agency that would take this grey-market product and be able to envision what that market would look like in 5 years. I wanted to work with a company that was young and fresh, but still disciplined and organized. **SOLUTION** What was the scope of their involvement? I talked to Micah (Director of Business Development) about what the project was and what we wanted to do. We went to New York to meet with the team and they did a brand audit. They also conducted a survey of the industry to see what’s going on right now and assessed the competition to determine where we fit in.  They then took a look at all of our branding and led brand workshops for us where they helped us determine our target audience and vision. The team was about to start on other aspects of the project, but the investment we were expecting fell through. This meant that they weren’t able to finish the project. Had everything gone according to plan, they would've done more work for us including logo and web design. What is the team composition? We worked with four main teammates.  How did you come to work with Ruckus? Micah was our main point of contact. How much have you invested with them? We ended up spending $40,000, but we had planned to spend $250,000. What is the status of this engagement? Our engagement lasted from about January–December 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  I would work with them again in a heartbeat. Ruckus paid close attention to us as a company, helping us with our vision while offering their expertise. They wanted to help keep our brand true to us while making us commercially viable in as many places as possible, which was the ultimate goal.  They treated us very well and the quality of the work they did was great. I was happy that they were a younger company, which was important to me. How did Ruckus perform from a project management standpoint? The communication was spot on. After we met with them in New York, we had conference calls to go over everything that they were working on. Given the three-hour time difference, they were very accommodating and willing to work according to our timezone. What did you find most impressive about them? The two things that I appreciated about Ruckus was their discipline and creativity. They had a good outlook and understood what they were doing. The team was on top of their work. Are there any areas they could improve? No, I have no suggestions. All I wish is that we could’ve finished the project. I regretted that we weren’t able to do so on our side. Do you have any advice for potential customers? Take your time and don’t try to rush through it. Understand that the process is detailed and it involves a lot of work. Ruckus is going to do incredible work with the information they get from you, as long as you are a part of the process. --- #### Market Research & Branding for Social Media Platform Tool **The Project** - Services: Branding, Other Digital Marketing - Project size: $50,000 to $199,999 - Project length: June 2019 - Ongoing **Project Summary**: Ruckus provides market services for an Australian social media platform tool company. Their work includes branding, artwork, and market research, as well as devising and implementing a marketing plan. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, VerifyFaces - Industry: Information technology - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 23, 2020 **Feedback Summary**: Ruckus’ efforts have been met with roaring applause. The team is professional, patient, and skilled. Customers can expect a well-organized team that delivers exceptional quality. "“Even if you’re on the other side of the world, you can still work with them with complete confidence.” " **BACKGROUND** Introduce your business and what you do there. I’m the founder of a social media platform tool that enables you to be able to manage your social media accounts using facial recognition. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus ? We’re based in Australia and needed to launch in America. We wanted a company that would be able to build the brand, do the artwork, the market research, and taking us through to launch. **SOLUTION** What was the scope of their involvement? We started out with the digital market research to see if there was a need for the product. Then, we went into building the complete brand story, which included all the artwork, logo, designs, and font. Then, they built the efforts, made the marketing plan, and taking it out to launch. What is the team composition? We work with 4-5 people. How did you come to work with Ruckus? We did research on who would be our best digital marketers. We found several companies, but Ruckus was the best by far. How much have you invested with them?     We’ve invested $70,000. What is the status of this engagement? We began working together in June 2019, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We’re very happy with the quality. There’s never any rush, or pressure to say we had to pick any particular design. They worked with us step by step until we were happy with the look and feel of the product. How did Ruckus perform from a project management standpoint? They were very good. We communicate via Skype. What did you find most impressive about them? They were professional, and we were confident they were doing things correctly the whole way through. Are there any areas they could improve? No, nothing comes to mind. Do you have any advice for potential customers? Even if you’re on the other side of the world, you can still work with them with complete confidence. --- #### PR, SMM & Web Design for Art Exhibit **The Project** - Services: Public Relations - Project size: $10,000 to $49,999 - Project length: Aug. - Nov. 2018 **Project Summary**: Ruckus led digital campaigns, managed Facebook and Instagram profiles, and planned PR events for an art exhibit. They also built a website on Wix with ticketing and marketing integration. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Former Creative Director, Art Exhibit - Industry: Arts, entertainment & music - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 21, 2020 **Feedback Summary**: Ruckus’ campaigns brought more social media followers and interest to the art exhibit. The team’s success was informed by their quick turnarounds, dedicated work ethic, and constant communication. Their responsiveness stood out. ""They approached the project very strategically but didn’t hesitate to try new things." " **BACKGROUND** Introduce your business and what you do there. I’m the former creative director at an art gallery. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? We needed a team to help us do digital marketing, set up campaigns, and organize events in our space. **SOLUTION** What was the scope of their involvement? Ruckus provided a wide range of digital services. In addition to running campaigns, they managed our profiles on Facebook and Instagram. The team responded to followers in comments, crafted posts by taking and selecting photos, and invented hashtags for us. Whenever an opportunity arose where someone wanted to use our space to do interviews or special shoots, Ruckus arranged it for us on a schedule. The team also hosted two events in our space around our exhibition: an opening event and a dance party event. They tried to reach out to possible collaborators and sponsors as well. A few went through, but others did not; I appreciated their hard work anyway. Ruckus even designed and built our website on Wix. It was very simple, but it linked to a ticket portal that we built ourselves and integrated our digital campaigns. Everything was in one place and connected together. What is the team composition? I was working very closely with 3–4 people. When events happened, more people got involved. How did you come to work with Ruckus? I googled them, and they came up first. I looked at their website and saw that they had a lot of prestigious brands they worked with. They also showed that they were the best fit in their proposal and responsiveness to my emails. When I went to visit their office to ask questions about their services, they answered mu questions gave me their pitch in person. Lastly, I was looking for small companies to work with. and they had 20–30 people. They had the right size, price point, and range of services. How much have you invested with them? We spent about $40,000–$50,000. What is the status of this engagement? The project ran from August–November 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The campaign was successful. Ruckus built everything from zero, and we grew a lot of followers and people who wanted to come see our exhibition. I don’t have any metrics. However, I could easily see that they were managing a lot, but they remained responsive to all the followers that were interested in our show. How did Ruckus perform from a project management standpoint? Ruckus was very transparent. They made it clear who our account manager was. In some meetings, their CEO came in to give us strategic advice. We scheduled monthly meetings, but I was also texting my point of contact at Ruckus day and night. They were really quick to get things done. If we needed something done overnight, they tried their best to make it happen for us.  What did you find most impressive about them? They approached the project very strategically but didn’t hesitate to try new things. They knew what they’re doing, so they never wasted time. I also appreciated their responsiveness to their clients’ needs and requests. Are there any areas they could improve? It’s hard to say. They were very successful in managing the project. I’d love Ruckus to have more people working for them.  Any advice for potential customers? Have a clear goal of what you want, and let them support that goal. --- #### Branding for Skincare Company **The Project** - Services: Branding - Project size: $50,000 to $199,999 - Project length: Dec. 2019 - Mar. 2020 **Project Summary**: Ruckus provided branding support for a skincare and spa business. They conducted a competitive analysis within the industry and analyzed SEO efforts, making suggestions for color schemes and tone.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CFO, O Skin Care + Spa - Industry: Hospitality & leisure - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 15, 2020 **Feedback Summary**: Though the project has been paused due to the Coronavirus impact, the deliverables from Ruckus satisfied the internal team. All of the work was created in a timely manner and presented effectively. In addition to being communicative, the team valued their client’s input and ideas.  ""Even though we’re a small business, they still gave us a reasonable proposal and worked with us." " **BACKGROUND** Introduce your business and what you do there. I’m the CFO of O Skin Care + Spa. We provide skincare services and sell cosmetic products. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? We hired them for branding support. **SOLUTION** What was the scope of their involvement? Their team conducted a comparative analysis with the brands we view as competitors. They gathered analytics and information on our traffic and SEO efforts. From there, they gave suggestions to make improvements. They made recommendations on the different color schemes we will utilize, along with the tone and overall vibes. We were discussing moving forward with a logo design, but our project is paused.  What is the team composition? Between 6–7 people worked with us.  How did you come to work with Ruckus? I found them online after researching branding firms.  How much have you invested with them? We spent around $90,000.  What is the status of this engagement? We started working together in December 2019 and our efforts are paused due to Coronavirus.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  They did a good job and presented all of their deliverables very well. From start to finish, they were great and overall I was satisfied.  How did Ruckus perform from a project management standpoint? They always called and scheduled Zoom meetings to stay in contact with us. We could always reach them if we had any questions. We received updates from their team and they sought our feedback before moving to the next phase.  For a few stages, they got our approval before going forward. They were very organized and efficient, there was always something going on.  What did you find most impressive about them? Even though we’re a small business, they still gave us a reasonable proposal and worked with us.  Are there any areas they could improve? There’s nothing I can think of right now—everything was good.  Do you have any advice for potential customers? Research other branding companies so you understand the cost. It was a big amount of money, but what they delivered was good. --- #### Front End Development for Manufacturing Company **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Mar. 2019 - Ongoing **Project Summary**: Ruckus worked in Adobe XP and HTML to provide frontend code and UI/UX designs for the web application of a machinery company. Their team is continuing to provide website support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Global Digital Marketing Manager, Peddinghaus Corporation - Industry: Manufacturing - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 19, 2020 **Feedback Summary**: The web development and design work delivered by Ruckus has satisfied all project stakeholder expectations and helped their client progress toward further web development goals such as digital marketing and advertising. Their team is professional and committed to excellence in their work. "“Ruckus is both highly skilled and passionate about making sure everything is done right.” " **BACKGROUND** Introduce your business and what you do there. I am the global digital marketing manager for a machinery corporation based in Illinois. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? We needed a development partner to help us with frontend development and UI/UX design for our application. **SOLUTION** What was the scope of their involvement? Their team built out the entire frontend of our web application, using Adobe XP for the UI/UX and Bootstrap and HTML for the frontend code. They used those to build a variety of internal pages, product pages and content pages, and features such as site search. We’ve discussed moving into other services, such as PPC advertising and other digital marketing efforts, but we haven’t had time to dig into those quite yet. What is the team composition? They generally had 4–5 people working on the project with us. How did you come to work with Ruckus? I found them on the internet and decided they would be a good fit based on their areas of expertise, among other considerations. How much have you invested with them? The total project cost was around $50,000. What is the status of this engagement? We started working with them in March 2019 and are continuing to collaborate. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They’ve hit every requirement that we set out for them at the beginning of the project and more. They put in extra time in order to make sure we stay on track in terms of deadlines and are always receptive to feedback in order to make sure you are satisfied with their work. How did Ruckus perform from a project management standpoint? We got off to a bit of a rough start, but once we established a solid project manager handling their developers, the process got a lot smoother and really helped the project take off from there. What did you find most impressive about them? Ruckus is both highly skilled and passionate about making sure everything is done right. You can always tell that this isn’t just a job for them, it’s a genuine interest, and that translates to the quality of the work and service they are providing for you. Are there any areas they could improve? We have talked about being able to see and comment on open tickets that we submitted so that it would be easier to track progress. They know about the issue and are working to develop a better ticketing system, which is really encouraging to see. Do you have any advice for potential customers? Just stay connected with your project manager. Your engagement will significantly benefit the development process. --- #### Video Production for Home Building Platform **The Project** - Services: Video Production - Project size: $10,000 to $49,999 - Project length: Jan. 2019 - Ongoing **Project Summary**: Ruckus produced a series of videos for a home building company. The collaboration included creating customer testimonials, home tours, and community videos. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Marketing and Online Sales, Tuskes Homes - Industry: Real estate - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 23, 2019 **Feedback Summary**: Videos produced by the Ruckus team have received positive feedback from users and lead to a positive ROI. The team is professional and organized, sticking to goals and timelines. Open to feedback, the team collaborates successfully to ensure a smooth workflow. ""The team we have always worked with are exceptional and at the top of their game." " **BACKGROUND** Please describe your company and your position there. Director of Marketing for Tuskes Homes Tuskes Homes is 3rd generational home builder in the Lehigh Valley for over 50 years building new home communities. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Ruckus? We have continually used Ruckus for video production work and collaboration to highlight our new home communities, our homes and our biggest asset which is our homeowners. They have created compelling testimonials, home tours, community videos and more while always keeping the heart and the brand of our company in mind. What were your goals for this project? To continual create great content for our website, social media and other areas for our customers. **SOLUTION** How did you select this vendor? We had used other vendors on and off for years. When we teamed with Ruckus though we felt that they truly understood the needs of our company and could help us push our company and branding forward with a consistent, creative and inventive video production. Describe the video(s) and the process in detail. Ruckus was always sure to meet with us on our goals and needs in mind. We collaborated in advance together on each video from the start which included what we were looking to produce, creative aspect of the project all the way down to the details of the production of the project including detailed outline and schedules. They did all the heavy lifting of scheduling and working out the details of the shoot and kept our teams on the same page through out the process. What was your vendors' project management or feedback process? They have always worked along side with us to get our in put and feedback so that the needs and goals of our projects were met. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We have always seen great ROI on any of the projects they have produced for us whether it was high engagement on social media or through our website and other various outlets. Any videos produced have received excellent feedback from our customers and also other industry partners who wanted to know who produced our work. How effective was the workflow between your team and theirs? The team is super organized and easy to work with. Communication is always top notch and any projects we have worked on have always been well planned out and organized leaving us to do little work except provide our vision, goals and feedback. What did you find most impressive about this company? The people. The team we have always worked with are exceptional and at the top of their game. Always there to provide creative solutions and ideas for us. Are there any areas for improvement? Our needs have always been met and usually exceeded our expectations. --- #### Rebranding & Web Dev for Food & Beverage Company **The Project** - Services: Branding - Project size: $50,000 to $199,999 - Project length: July 2017 - Ongoing **Project Summary**: Ruckus provides advertising and rebranding services, developing brand guidelines, photoshoots, a website, and the lettering and design of in-store lettering and signage.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Marketing, Food & Beverage Company - Industry: Other industries - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Apr 3, 2018 **Feedback Summary**: Ruckus' work has produced good results so far, with custom illustrations perfectly exemplifying the brand’s image. Though they could communicate more consistently, they understand the brand well. "“They’re extremely creative and are out-of-the-box thinkers.” " **BACKGROUND** Please describe your company and your position there. I’m the director of marketing for a food and beverage company. I oversee the agency and ensure the rebranding project aligns with our vision. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Ruckus? We hired them to help us define our brand, including what it looks and sounds like. We needed a partner to help us organize and present our vision. What were your goals for this project? The goals of this project were to develop and present options for channels through which we could present our brand. The outcome was to create a website offering both an experience and information. We also wanted to create in-store signage, a brand guidelines book, custom lettering, and illustrations. **SOLUTION** How did you select this vendor? This decision was made prior to my start date. They wanted a local partner that was extremely creative with food and beverage experience. Describe the scope of their work in detail. They help us with a variety of things: developing brand guidelines, creating a custom font and illustrations, guiding our lifestyle and product photo shoot with 300-plus images, sourcing photographers for our shoot, developing our website, and designing in-store materials (e.g., menus, posters, ordering collateral). What was the team composition? It's very transparent. We typically work with our account manager, but we also regularly interact with the president and the designers. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The best things we've seen are the custom illustrations and lettering they created from scratch. The artwork is based on old Indian art, which that makes sense for our brand. How effective was the workflow between your team and theirs? They’re good at keeping up with our projects. Overall, they're easy to work with. Are there any areas for improvement? They should increase the frequency of communication so we know what stage of a project we are in. I'd also like them to present a wider variety of creative ideas. They’re extremely creative and out-of-the-box thinkers. Sometimes, however, when we are in the middle of a project and we've given feedback on an idea, it would be nice to see some variations of our agreed idea. --- #### Branding for National Real Estate Not-for-Profit **The Project** - Services: Branding - Project size: Confidential - Project length: May - Nov. 2017 **Project Summary**: Using extensive market research, Ruckus developed a strategy to rename and rebrand on organization to ensure it stands out in its marketplace. They also assisted in selling the rebranding to stakeholders. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CMO, Residential Real Estate Council - Industry: Real estate - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 18, 2017 **Feedback Summary**: Despite a tight deadline, they did excellent work on-time and within budget. They didn’t merely provide a recommendation; they offered examples of how their branding would manifest in the marketplace and assisted in translating their work to stakeholders. ""Ruckus was amazing. I have nothing but good things to say about them." " **BACKGROUND** Introduce your business and what you do there. I’m the chief marketing officer at the Residential Real Estate Council (RRC), which is the largest not-for-profit affiliate of the National Association of Realtors (NAR). We provide our membership of approximately 34,000 realtors with advanced education, resources, tools, and training. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? The Residential Real Estate Council was formally called the Council of Residential Specialists (CRS). The acronym for that organization's name was the same as the acronym for a prestigious certification we also offer to our members called the Certified Residential Specialist (CRS) designation. This situation created confusion in our industry and a perception that the Council was primarily a designation organization. As we are expanding our educational offerings and other services, it became clear that we needed to rename and rebrand our organization to address the confusion. We also wanted to update the branding for our CRS designation to make it more contemporary and stand out in the marketplace. **SOLUTION** What was the scope of their involvement? Ruckus began by doing primary customer research and a market assessment. They examined our position in the marketplace and also interviewed our members, volunteer leadership and staff. They conducted a rigorous strategy process followed by creative development with feedback from us and our key stakeholders. Ruckus also assisted us in selling the rebranding recommendation to stakeholders, producing several PowerPoint presentations and a video launch. It was a very thoughtful process that resulted in a successful organization rebranding. What is the team composition?  We worked with their account staff, designers and researchers. We also worked directly with Ruckus’ president Josh Wood.  How did you come to work with Ruckus? We conducted a very thorough process to select a branding agency. We first looked at the top branding firms in the country, as well as up-and-coming branding firms. We were focusing on firms that had experience with name changes and working with not-for profit organizations. After sending out several RFPs and conducting in-person interviews with the firms, we chose Ruckus because they impressed us with a very strategic process and methodical approach that made sense. They also had a very strong portfolio of creative built on a foundation of research, analysis, and insight into an organization’s customers. What is the status of this engagement? We began working with them in May 2017 and completed the project in November 2017. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Since we recently launched, we have yet to quantitatively measure the marketplace’s response to the brand change. Qualitatively, we’ve received overwhelming support from our leadership and members. Among the real estate community, I believe we’ve elevated our platform. How did Ruckus perform from a project management standpoint? They did an excellent job. Not only did they have a really efficient and smart account team, but they provided a strong project leader and the regular involvement of their president, Josh, which was fantastic given the size of their firm. He attended meetings whenever we reviewed work internally and when we presented our work to our leadership. Josh is very eloquent, smart, and insightful. I don’t know how he and his team get any sleep — we would leave them a message and would always hear back from them within 5-10 minutes. What did you find most impressive about them? Their process was thoughtful and based on insight they gathered by doing an exhaustive amount of digging to get to the root of what the overall brand direction should be. They were disciplined, strategic, and attentive to details. They didn’t simply hand us a recommendation; they showed us the logic behind their recommendations and allowed us to see their iterations of work and translations in the marketplace for the present and future. Are there any areas they could improve? Ruckus was amazing, and I have nothing but good things to say about them. We set extraordinarily difficult requirements for this project. It had to be done quickly and superbly, and they rose to the occasion. We’re considering partnering with them again to do some additional work beyond branding. --- #### Branding & Marketing for Full-Service Catering Company **The Project** - Services: Branding - Project size: $10,000 to $49,999 - Project length: July 2017 - Ongoing **Project Summary**: Ruckus works on the marketing for an events company that wanted to rebrand. They are involved in creating print and web content, including a brochure, landing page wireframes, and online ad campaigns. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior Manager, Food Trends Catering & Events - Industry: Arts, entertainment & music - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 2, 2017 **Feedback Summary**: The project, which is ongoing, has produced a 50% higher click-through rate while the cost to acquire a customer has dropped by 70–80% already. The team brings their expertise and experience to the project, applying creative ideas and delivering all work within the agreed deadline.  "“The results are already tremendous, but I expect soon they will be even better.” " **BACKGROUND** Introduce your business and what you do there. I am one of the senior managers of Food Trends Catering and Events. We are a full-service catering and events company located in New York City. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? We needed help with branding and marketing. We wanted to reinvent our brand and put forward a better image and representation of ourselves. We needed to create validated materials; print and web design. We were looking to build the right materials, as well as attract and retain more customers. **SOLUTION** What was the scope of their involvement? Initially, they had to gain a very deep understanding of the business; what we do, who we are, who the current clients are now, and the challenges we face. To date, we have worked with Ruckus on many things, and are currently working on more. One is a printed events brochure which highlights some of our higher-end material, with a combination of photos and text. They have also worked on the wireframes and material for our landing pages for online searches, and run ad campaigns. We are planning to do a website overhaul with them, as well as online ordering. The project involves several iterations and putting things into practice; getting work in front of us so that we can react to it. There’s a lot of back-and-forth, but we rely on what they do, and they do it well. What is the team dynamic? We have worked with everyone in their team, from the most senior co-founders, down through the design team, some sales individuals, the creative team, as well as some of their web developers. How did you come to work with Ruckus? We originally found them through a combination of networking and web research. We had worked with another branding agency in the past but they were located out-of-state. In contrast, Ruckus is very local to us, which is helpful as we frequently meet in-person.  Ruckus also seemed to be more in line with what we’re trying to do as a company. The other agency was not as creative, a little outdated, and not as responsive. We like to work in a very iterative and responsive way. How much have you invested in them? It’s a five-figure total. What is the status of this engagement? We started working with them in July 2017 and the work is still ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We test ran a few of our ad campaigns and found that we have a click-through rate which is 50% higher than normal. Our ads are consistently placed in the top three and we have lowered our cost to acquire a customer by 70–80%. That’s just in the beginning stages, so we expect to lower that even further. The results are already tremendous, but I expect soon they will be even better. How did Ruckus perform from a project management standpoint? They have done really well. They draw on their expertise and what they have done in the past. Especially for a business of our size, it’s very helpful that they had dealt with a lot of similar clients. They seem to be a step ahead of us, which is good. They are consistently giving me roadmaps showing the next deliverables, the order of work, and timeframes. It helps to know what is on the horizon, and it also ensures they deliver. From a management perspective, it has all been pretty clear. What did you find most impressive about them? Although it is hard to say what our expectations were, they were blown out of the water. Their responsiveness and fast turnaround are impressive, as well as their creativity, which they apply to our organization, rather than being creative just to be creative. We like to be quick, and the speed has been important for us, especially when we run into our busy season. Are there any areas they could improve? We have been satisfied, and we also have a means of comparison. They don’t know the specifics of every single industry, as that would be impossible. They have perspective and can leverage from others, but they hadn’t done anything specifically in our fairly small niche. Coming a little more prepared, having done some digging on our side before engaging, might have helped to accelerate things. --- #### Brand Refresh for Self-Storage Company **The Project** - Services: Branding - Project size: $50,000 to $199,999 - Project length: Dec. 2016 - Feb. 2017 **Project Summary**: Ruckus refreshed an outdated brand statement based on stakeholder input, in this case developing guidelines for visual collateral used in digital and physical platforms. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** SVP, Self-Storage Company - Industry: Real estate - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 31, 2017 **Feedback Summary**: Clients can expect visually appealing designs that reflect their corporate identity, which is definitely due to Ruckus’ highly engaging and collaborative process. The project team was willing to go through several revisions in order to achieve excellent results. ""The project required patience and listening, and they had an abundance of both." " **BACKGROUND** Introduce your business and what you do there. Our company provides self-storage, with over 230 facilities across the US. We target high-density markets with facilities averaging between 500 and 600 units. In my role, I lead all the marketing, pricing, IT, and training efforts across the company. The brand is certainly a big part of my responsibilities and it affects many areas of the company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? The current brand has been in place since the inception of the company, so the brand was tired and looked like it came out of the early 1990s. It was difficult for the brand to represent our values. Aside from the difficulty of rallying around a brand statement, we faced the challenge of representing our brand on different signage—both digitally and in our facilities. **SOLUTION** What was the scope of their involvement? We engaged Ruckus to help us do a whole brand refresh. They needed to understand our business in order to help us develop a strong brand statement that fit with our values. They did a lot of internal stakeholder interviews and analysis, spending time at our facilities and talking to our field personnel. Ruckus also interviewed a couple of our customers to understand how they saw our company and our current brand. Out of all the interviews and information, they helped to synthesize what our brand platform was going to be in terms of a brand statement. We then built out the visual components, which included a new logo, color schemes, and the overall look and feel of our brand. Ruckus also developed brand guidelines that we could roll out across our digital platforms and physical assets. They gave us a lot of the proof of concept behind what our external signage should look like. This included the signage on our facilities, monument signs, banners, internal promotional marketing, and digital platforms. Other brand collateral included our letterhead template, business cards, internal PowerPoint communications, and email signatures. Ultimately, those were the deliverables. How did you come to work with Ruckus? We did online searches and sought references from other organizations. In the end, we talked to about 8–10 firms. Ruckus had an attractive price point and was willing to take bigger risks while understanding our plight. It was easy to feel comfortable with the team, and the prior work they had completed represented a high degree of quality. What is the status of this engagement? Ruckus completed the project in about 2.5 months, which was within our expected timing. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? We were completely satisfied with what they produced, but we haven’t tracked any specific metrics. It was more about meeting certain visual criteria with our brand team and our executive team. We’ve received tons of compliments and positive feedback on our new look and feel. Ruckus did a great job and delivered an excellent product. We were so pleased to present to our executive team and the rest of the company. They went out of their way to ensure we felt comfortable with and involved in the creative process. The project required patience and listening, and they had an abundance of both. How did Ruckus perform from a project management standpoint? They did a great job. The project was more of a partnership, and we worked together through a large part of the project. They met all the timelines, even when we had to go through a couple iterations. What did you find most impressive about Ruckus? They weren’t afraid to take the bigger leaps. They were very open to a collaboration. There was strong value delivered for the price point we paid. Other bids were 40% higher than Ruckus, and I’m not sure we would have gotten the quality product that Ruckus produced. They were very concerned about the quality. They were quick to make adjustments based on our feedback and didn’t balk at it at all. They were interested in a face-to-face engagement, and they started building that client relationship right from the first meeting, which meant a lot to us. When we had concerns, they wasted no time showing up on our doorstep and working with us. --- #### Branding & Web Dev for Boutique Investment Bank **The Project** - Services: Branding - Project size: $10,000 to $49,999 - Project length: Aug. - Oct. 2016 **Project Summary**: With their new affiliation with a global banking organization, the client looked to Ruckus to migrate their website to WordPress and revamp its look-and-feel, all while maintaining the integrity of their brand. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Partner, DeSilva+Phillips - Industry: Financial services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 21, 2017 **Feedback Summary**: Even on a tight deadline, Ruckus delivers exceptional work. Their strength in communication gives their clients a sense of confidence when working on new projects. ""They were terrific and the work was great. We’re happy with the outcome." " **BACKGROUND** Introduce your business and what you do there. I am a partner at DeSilva & Phillips, a boutique investment bank in New York. We focus on mergers and acquisitions in the media, marketing, technology, and information industries. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? The fundamental issue was that we had an old website that needed updating. At that time, our firm was announcing a new affiliation with a global alliance of investment banks called Oaklins. We wanted to rebrand our site to feature that affiliation while still maintaining our independence. We were trying to find a way to preserve the DeSilva & Phillips legacy and identity while still paying homage to the brand guidelines from Oaklins. **SOLUTION** What was the scope of their involvement? We started the process with an intake meeting, during which we got them up to speed on our company and our clients. They helped us to think through all the different customer journeys on our site—how people find us and what they might be trying to get out of the information on our site. We constructed an incredibly useful user journey document that captured all of that. Then, we translated that into the actual design in terms of form, function, layout, and content. The end deliverable was a completely relaunched and migrated website on a new platform. We previously had our own in-house content management system developed for our site years ago. Ruckus helped us migrate to a more modern platform based on WordPress. They also did all the collateral that goes along with that, such as recolored logos and reorganized brand information. They also helped us integrate our customer relationship management system with Salesforce. In addition, they coded a subscribe page for our newsletters. How did you come to work with Ruckus? Someone at our firm knew one of the principals at Ruckus, so we included them in our request for proposal process. We vetted a number of different firms, but after we met with Ruckus, we felt that their understanding of our goals was better than everyone else’s. They gave us a sense of comfort and trust, and we felt that they could handle the job well. They were very professional, and their approach to project management seemed in line with what we needed. How much have you invested with Ruckus? We’ve paid $10,000–$50,000 for their services. What is the status of this engagement? We started working with them in August or September of 2016, and the project was completed in October of that year. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? They got the project done very quickly. We were hosting a big event to announce our new affiliation with Oaklins, and Ruckus bent over backward to get the job done on deadline. I’ve received a lot of positive feedback from clients. We’ve been around for a long time, and long-term clients have all said that they love the new site. They feel that it more accurately captures what we do today, whereas the old site didn’t really convey the depth of our offering and industry expertise. I can’t give hard numbers, but we never had a good way to solicit inquiries on our old site. We now have reach-out forms on everyone’s profiles and a general inquiry box. Ruckus also gave us the ability to measure those inquiries in a way we couldn’t before. It’s now much more conducive for potential clients to reach out to us. People are also utilizing the subscribe page to sign up for the various newsletters we put out. How did Ruckus perform from a project management standpoint? Ruckus did a great job. Our tight deadline was a challenge, but they were able to meet it. They did a good job managing the input from all the different people at our firm. What did you find most impressive about Ruckus? They communicate extremely well. I felt very confident in their ability to deliver on their promises throughout the process. I worked with Alex, and he was always communicative and helped us understand the status of things. I’ve worked with other agencies, and I’ve found that’s often where things fall apart. Are there any areas Ruckus could improve? Not that I’m aware of. I had a very positive experience with them. --- #### Online Infrastructure for Costume Marketplace **The Project** - Services: Web Design - Project size: $50,000 to $199,999 - Project length: Mar. 2016 - Ongoing **Project Summary**: Ruckus built the wireframes of a website for an online marketplace and is beginning the design process for their app. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, Chrysalis - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 17, 2017 **Feedback Summary**: The personal interest that Ruckus puts into their projects makes their clients feel confident and secure. ""Not only did we pick them, but Ruckus also picked us, which gave us a feeling of confidence." " **BACKGROUND** Introduce your business and what you do there. We're a startup providing a used costume marketplace. I am the president and founder of the company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? We needed to create our online infrastructure in the form of a website and app. **SOLUTION** What was the scope of their involvement? Ruckus developed a simple experience for a relatively complex problem, namely how we could convince people to put their old costumes up for sale or to send them to us. For this to happen, we needed a streamlined process. It started with developing wireframes, followed by design. We are in the process of reaching out to coding companies and are starting the app design process with Ruckus. How did you come to work with Ruckus? Ruckus was chosen from a list of 10 companies which responded to our bid. We hadn't worked with another design company before them. Being a startup, our budget was limited, which knocked out several of the candidates. Ruckus stood out during our first meeting in their Manhattan office. We became certain that Ruckus would be our choice. How much have you invested with Ruckus? The cost of Ruckus' work has been around $70,000. What is the status of this engagement? We started working with Ruckus in March 2016. The website portion of the project is complete. We are currently working on the app design. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? The feedback we've gotten so far has been pretty much exclusively positive. People are very pleased with the design of Ruckus' website prototype. Donations are a big part of our company's operations. So far, some of the charities that we reached out to have been very positive. How did Ruckus perform from a project management standpoint? Ruckus performed as well as I could have hoped. We used Redbooth for project management, but the majority of the communication was done through emails, phone calls, and in-person meetings. What did you find most impressive about Ruckus? Ruckus has taken a personal interest in our company. Not only did we pick them, but Ruckus also picked us, which gave us a feeling of confidence. It's a good team of people that is not afraid to push back on the client when they think it's in the client's best interest. Especially for startups, this is important. Are there any areas Ruckus could improve? No. Ruckus has been as good as I could have possibly hoped, and I would highly recommend them. In fact, I have. What tips or recommendations could you share that might increase the likelihood of success with Ruckus? I would tell clients to have a meeting with Ruckus' owner. It would be in their interest to have a consultation at the very least. The original vision that we brought to Ruckus has evolved a great deal during the past year of our collaboration. That is not only to our benefit but also Ruckus'. --- #### Logo & Branding for Women's Lifestyle Startup **The Project** - Services: Branding - Project size: $10,000 to $49,999 - Project length: Nov. 2016 - Ongoing **Project Summary**: Through a new website, logo, and overall branding effort, Ruckus helped to create a feeling of empowerment that encapsulates the company vision and identity. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Women's Lifestyle Startup - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 17, 2017 **Feedback Summary**: Ruckus gives a personal touch to projects, producing creative solutions for brands that resonate with their audience. ""They treat every idea as if it was meant for their own business, spending the time to understand what exactly it is that I want as a client." " **BACKGROUND** Introduce your business and what you do there. I am the founder and chief executive officer. We focus on helping mothers re-enter the workforce after they've had a career break for their children. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ruckus? As a startup company, we needed to create a logo, branding and a website. I was looking for an empowering look that could give a good message to mothers who'd had a break. Confidence is a big issue when someone has been out of the workforce for any reason, so whatever logo I chose needed to appear strong. **SOLUTION** What was the scope of their involvement? Ruckus has developed our logo and branding. They're currently helping develop and design my website. The logo and branding are key to the website and I've provided the content for what I wanted on it. Ruckus is designing it for me, taking my direction, message, and audience into consideration. The website will be built in phases in order for us to have a soft launch. It will be monitored by Ruckus afterward in order to make appropriate changes to the elements which aren't working. Ruckus also helped put together a color palette, letterheads, and a PowerPoint template which I can use for client presentations. How did you come to work with Ruckus? Ruckus is the first agency I've actually worked with, but I did interview and speak to quite a few different companies prior to hiring them. I initially did a Google search in order to find out what design companies were on the market. I also spoke to freelancers and received some word of mouth referrals from successful business owners who'd gone through a similar process. A good friend had launched a mobile app using Ruckus. It was a different business model to mine, but I decided to check out the company. I was impressed by how clear and simple their website was, while also having an edgy look. I received clear and quick answers to my emails and had very good meetings with Ruckus' team. They understood what I was trying to do, rather than giving a run of the mill approach. I didn't find the same approach anywhere else, which is why I chose Ruckus. How much have you invested with Ruckus? The cost of Ruckus' work has been between $25,000 and $50,000 for our entire project. This is only a rough estimate, as the project is ongoing. Ruckus had a competitive rate compared to other companies I contacted. What is the status of this engagement? We started working with Ruckus in November 2016. The website portion is ongoing; our branding and logo are done. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? The website isn't out yet, so it's hard to quantify results, but the people who've seen my logo and landing page loved Ruckus' work. They've created a thoughtful design which is mostly their own conception. I gave Ruckus information about what my company did and they took it from there. Ruckus took my feedback around what the company stood for and came up with four amazing logo designs. It was actually hard to choose one, but we ultimately selected a logo which was bold and elegant at the same time. It featured white spaces as a discrete way of portraying the gaps which appear in a mother's life, and what our company does in order to fill those gaps. How did Ruckus perform from a project management standpoint? Ruckus provided clear timelines and completed in advance most of the time. Things fell behind during the holiday season, but it was communicated well to me. We've had in-person and phone meetings. What did you find most impressive about Ruckus? Ruckus' team is able to think of creative solutions and put in a personal touch. They treat every idea as if it was meant for their own business, spending the time to understand what exactly it is that I want as a client. The team is also very nice and friendly. Are there any areas Ruckus could improve? I can't think of anything. I've been happy with everything that Ruckus has done so far.  --- #### Design & Marketing for Online Retailer **The Project** - Services: UX/UI Design - Project size: $50,000 to $199,999 - Project length: **Project Summary**: Ruckus provided the front-end design and architecture for a new website, contracted out a development company to build the back-end, and handled all aspects of a marketing campaign for the site. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CMO, Online Retailer - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 15, 2016 **Feedback Summary**: Ruckus’s leadership was smart, accessible, and honest, helping to make important decisions that allowed the project to move forward when issues came up. The first email blast that they sent out after the site’s launch generated over $1 million in sales on day one. ""Ruckus hit all of our deadlines."" **BACKGROUND** Please describe your organization. We're an online retailer, whose customer acquisition strategy is based on social and viral sharing, and we guarantee the lowest online price for everything in our store. What is your position? I’m the Chief Marketing Officer. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with Ruckus? The company had been around for about a year, and it was clear that our website was not working in a way that was accessible to me or our users. Our Chief Executive Officer and I decided that we were going to take the site down completely and rebuild our site from scratch. We hired Ruckus through a pitch process that I ran. We met with four or five different companies, and we hired Ruckus to help us, to be our agency partner that would provide the front-end design and architecture for the site and contract out a back-end development company to build the back end. **SOLUTION** Please describe the scope of their involvement in greater detail. The first phase was to build the site, and the second phase was to help us with marketing activities. The majority of what we’ve done has been email marketing. The next step will be Facebook and other forms of social media. Ruckus is handling all aspects of the marketing campaign. How did you come to work with Ruckus? We had looked at four or five different agencies. One of our founders had worked with Ruckus at another company, where he had had a positive experience with them. Could you provide a sense of the size of this initiative in financial terms? It was in the $50,000 to $200,000 range. What is the status of this engagement? We had a very aggressive timeline on this project. It was one of the criteria that we used to choose an agency partner, and that we wanted to be live in time for holiday shopping. We started the project in August, so we had about an 11-week build from scratch, so it was a very quick timeline, and I must say Ruckus hit all of our deadlines. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? The first email blast that we did with our guys from Ruckus was the day before Thanksgiving, and it generated us over $1 million in sales on day one with zero issues on the site. The site performed beautifully. People navigated through it. We had an incredible number of time on site; we averaged eight minutes per user time on our site, so we just had great metrics on our first foray with these guys. What distinguishes Ruckus from other providers? Prior to doing this, I worked on the agency side for 25 years. What impressed me the most about Ruckus was their leadership. They were very smart, accessible, and honest when issues came up. There’s always going to be issues and there’s always going to be changes, especially in a timeline this tight. When that happened, they helped me to make decisions that allowed us to move forward and not get behind. Is there anything Ruckus could have improved or done differently? I like the people in the company, but they could probably use a little bit of a deeper bench. Josh and Alex are fantastic, some of their creative people are very good, but as they scale they’re going to need other people that are of a really high caliber. --- #### Marketing & Business Consulting for Startup **The Project** - Services: Mobile App Development - Project size: $10,000 to $49,999 - Project length: Sep. 2015 - Feb. 2016 **Project Summary**: Ruckus Marketing designed a rewards mobile app, coordinated its development for both Android and iOS, and helped to develop a business plan for the app. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, MugClubs - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 4, 2016 **Feedback Summary**: Ruckus met all project timelines and budget requirements and even made sure that extra features were added to the app. Their strong project management and thorough approach make them the perfect partner for achieving great looking, quality results. ""Project management was an area where Ruckus Marketing definitely shined." " **BACKGROUND** Please describe your organization. MugClubs.com launched last September, we're a platform for bars to manage their mug clubs and encourage customer loyalty. What is your position? I'm the founder. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with Ruckus Marketing? The idea was to build a mobile app for iOS and Android that bar patrons could download and join the mug clubs of their favorite bars. It would be free for customers to download, and they could earn various rewards by checking in and making purchases at a particular bar. That idea was all I had when I first approached Ruckus. From there, they helped with every aspect of the business to bring my idea to reality. **SOLUTION** Please describe the scope of their involvement in detail. Ruckus developed a business plan for me that sketched out how we could make the idea profitable. They also designed the app and handled finding a development agency that could actually code and build it. They also obviously coordinated the marketing and promotion efforts around the app. How did you come to work with Ruckus Marketing? I actually went to college with the CEO of Ruckus, Josh Wood. I went to josh with this idea, and he was immediately very excited about helping me, and getting the idea off the ground. I think what impressed me in those initial meetings with Ruckus was how diligent they were, they thought about everything. Could you provide a sense of the size of this initiative in financial terms? It was between $10,000 and $50,000. What was the timeline of this engagement? We formally started meeting around September 1, 2015. The development of the app concluded somewhere at the end of February [2016]. Launching the company with Ruckus was roughly a six-month time frame. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? The app is still in beta testing so it's hard to talk about results at this point. However, I can say that we met all of our timelines and budget requirements, and we're even able to add a few features at the end that we didn't think we were going to be able to. Also, subjectively, the app looks great, we haven't had any negative feedback about its performance or anything like that. I'm excited about the possibilities moving forward. How did Ruckus Marketing perform from a project management standpoint? Project management was an area where Ruckus Marketing definitely shined. We were on the same page throughout the whole project and especially when it comes to the development of the app, they were the ones who worked directly with the developers and made sure that everything was done correctly. I couldn't have asked for anything more from a project management standpoint. What distinguishes Ruckus Marketing from other providers? I've spent the last eight years working for Johnson & Johnson in corporate finance, so that's the world I come from. There are many great things about the corporate world, I think a focus on creating organized processes and minimizing overhead is often lost in the startup world. There's a certain creativity and focus on the customer that often gets overlooked in the corporate world. Ruckus was great because they had a grasp of both of those mentalities, and brought the best of both of worlds to this project. Is there anything Ruckus Marketing could have improved or done differently? No, I really don't. I think they really were a wonderful partner. I hope that they'll continue to grow and do well. I hope to work with them for any products I do in the future, including growing MugClubs. --- #### Marketing Plan for Luxury Umbrella Manufacturer **The Project** - Services: Advertising - Project size: Confidential - Project length: **Project Summary**: Ruckus developed a cohesive marketing plan for a luxury umbrella manufacturer, with coinciding budget and implementation plans. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Managing Director, Davek Accessories - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 28, 2016 **Feedback Summary**: The Ruckus team blends business acumen with creativity to achieve a very deep understanding of a wide range of marketing activities. Their enthusiasm for this project showed in the highly customized plan that they developed. ""They were very thorough and had a remarkable resistance to project fatigue."" **BACKGROUND** Please describe your organization. Davek Umbrellas makes uniquely strong and stylish umbrellas that are built to last. What is your role at the company? I'm the founder and CEO of the company. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with Ruckus? Prior to working with Ruckus, our various marketing efforts were impulsive and lacked a well-thought out holistic strategy. **SOLUTION** Please describe the scope of their involvement in detail. The scope of the project touched every aspect of marketing for us – traditional, such as trade shows; digital, such as search engine optimization and pay per click; and social, such as Facebook and Twitter. Ruckus performed an audit of our past and current efforts, identified our current customers, developed a roadmap for each marketing channel, defined budgets for each vehicle, and realistic success and failure thresholds. How did you come to work with Ruckus? I searched and interviewed more than 40 marketing firms, from boutique to larger firms, before selecting Ruckus. What is the status of this engagement? The project lasted around two months. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? We were very satisfied with the results. We now have a cohesive marketing plan in place with a realistic budget and implementation plan. What distinguishes Ruckus from other providers? Ruckus was an excellent team to work with. There was an unusual blend of business acumen with creativity in their analysis. They had a very deep understanding in a wide range of marketing activities, which is critical when developing a cohesive marketing strategy whose parts all work together. I was surprised at the depth of detail that went into each analysis. These were not generic recommendations, but very specific and customized to our specific needs. They were very thorough and had a remarkable resistance to project fatigue. The depth and enthusiasm was consistent throughout the project. In hindsight, are there areas in which they could improve or things you might do differently? None. We plan to work with them regularly. --- #### Branding Strategy & Marketing for Software Firm **The Project** - Services: Branding - Project size: $50,000 to $199,999 - Project length: **Project Summary**: Ruckus developed a brand from scratch, including the logo, color scheme, branding, messaging, website, business cards, letterhead, and banners for a trade show, all within a span of two months. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CAO, Neota Logic - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 1, 2015 **Feedback Summary**: Ruckus’s highly organized approach and strong communication allowed them to deliver a fully branded, functional company on a very tight schedule. They were thorough, creative, flexible, and a true partner on this project, and they provided beautiful work. ""They became our marketing team."" **BACKGROUND** Please describe your company. Neota Logic is a software company that builds documentation systems that are designed to ease the compliance process on our clients. What is your role and responsibilities? I'm the chief operating officer. **OPPORTUNITY / CHALLENGE** What was your goal for working with Ruckus? We partnered with one of our clients to create a joint venture called ComplianceHR, using Neota Logic's technology. It's primarily designed for HR [human resources] departments in contract employment industry. This was a brand new business entity, so we went to Ruckus with a blank slate. We explained who we are, and where we envision the company going and asked them to build a brand from scratch based on that information. Please describe the scope of their work. We formed the business in February, and we had a major industry conference at the beginning of May where we wanted to launch the brand. So, we had two months to get together our logo, color scheme, branding, messaging, website, business cards, letterhead, and banners for a trade show – you name it, we had to get everything in two months, which was a real challenge. We went to Ruckus, and they said to us, "If you stick with this schedule, and if you're responsive with us, then we're going to be able to meet that deadline for you." They laid it all out from the beginning. We knew the expectations they had for us, and they knew what our expectations were of them. As long as we hit our marks, they hit their marks. It was unbelievable. We started with Ruckus in late February or early March, and the trade show was the first week of May. **SOLUTION** What was your process for selecting Ruckus? I was researching online. I wanted an agency near us in the New York area, and we wanted to be able to have face-to-face meetings. I called around, and I narrowed it down to my top three. I had them come in and meet the executive management team. One of our team members had met another firm that was based out of Los Angeles, and wanted to go that way, but I kept pushing because I really thought Ruckus had better creativity, and I really thought they were the one for us. It was their edginess, but with a level of professionalism that I really liked the most. They were able to convey real business professionalism, but there was still a hint of humor, or a hint of self-deprecation in their work. It was fresh. You could tell that they were working hard, and there was a lot of creativity going on there. There were more interested in talking about the creative process than talking about money at the beginning. Of course, you have to talk about money eventually, but they were more interested in the creative process, and that was intriguing for us. Can you give a sense of the size of the initiative? It was between $40,000 and $60,000. Can you speak to Ruckus's process, or what it was like working with them? They're super-organized, which was great. They laid out the expectations from the beginning and stuck to their plan. They were always there, thinking of things, checking up on how we were receiving the work. They kept us on point, which was great. They didn't want to disappoint us, and they knew that sometimes they were saving us from ourselves. They were also very honest, saying, "We can't get that done in two months, but we'll put that on for version 2." So, they were very honest with what they could and couldn't do. They didn't over-promise. The delivery was fantastic. They were highly creative and highly available. They used Teamwork, which is an online project management system, and they were always on that, making sure things were uploaded and where they should be. It's a really hands on, young team, but for as young as they are, their wisdom transcends their youth. They came up with some very creative ideas. I really enjoyed working with them, and I never felt like I was getting a hard sell. Everything was very open, honest, and transparent. **RESULTS & FEEDBACK** What were the results of the project? The result was that they were able to get us from absolutely nothing to a fully branded functional company with an online presence in two months. Their work is beautiful. It conveys the exact message that we want to have. We've gotten so many compliments. It was so well done and so well received that we're planning to bring more business to them with our existing company [Neota Logic]. Do you have any stats or metrics on the project that support these results? The result of the conference, which was less than a month ago, is that people know we exist now, and that was our primary goal more than selling our product. We got a lot of Twitter followers, and a lot of exposure. People are visiting the site. We're getting great engagement; their work has provided a good base, a place for us to launch from. The conference attendees included almost every single employment law firm in the country, so it was an important first impression. Is there anything unique or special about Ruckus that really makes them stand out? I liked how nimble and flexible they were. They're very organized, thorough, and creative. Also, they're just very human. I didn't feel uncomfortable saying I don't know how to do something, or that I'd never done that particular thing before. They would hold my hand and help me get through something, so they could get what they needed. They were a partner, and they guided us through the process. They became our marketing team. Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently? This project was so quick and so well done that I don't really think there were any areas of improvement. --- #### Marketing & Advertising for Cosmetics & Drug Producer **The Project** - Services: Branding - Project size: $200,000 to $999,999 - Project length: **Project Summary**: Ruckus researched and launched a marketing campaign, targeting a new, younger audience for a pre-existing product. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Bentley Labs - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — May 29, 2015 **Feedback Summary**: Ruckus listened carefully and showed a great deal of enthusiasm for this project from the very beginning. Their team’s thorough research has increased the potential reach and impact of this campaign and opened doors to new markets for the product. ""Their responsiveness really impressed the hell out of me."" **BACKGROUND** Please describe your company. Bentley Labs formulates and manufactures personal care products, primarily cosmetics, and over-the-counter drug products, for a variety of leading brand marketers as well as niche brand marketers who serve the industry. What is your role and responsibilities? I'm the owner and CEO. **OPPORTUNITY / CHALLENGE** What was your goal for working with Ruckus? We had a product that we were taking to market. While our take on the product is new, the product type has been in the marketplace for a long time, and we were looking for a new way to position it. Think of it as a technology that's been out there, it's been around, people have used it, but the company that launched the technology had a particular target audience, and they never evolved that. We were looking for a new audience, and obviously a new marketing strategy to attract them. **SOLUTION** Please describe the scope of their work. They provided a couple of services. One was to educate us on internet marketing, how it works, what has proven to be successful, what hasn't, what business models work really well, and why. So, that was one big portion of the services they provided. The other was conducting the market research, and coming back to us with a plan for a different way to market our product, to a different target audience, to give us that uniqueness. Everybody was marketing the product to 40-to-50-year-olds. Nobody was thinking of the younger generation who are much more in tune with appearance and personal care products. We worked on this for about five months, and we were just blown away by what they did for us. The results of their research and their recommendations are just now coming to fruition, but they really exceeded our expectations. Can you give a sense of the size of the initiative? We've planned three phases for this project. The initial phase was probably less than $30,000. As we move forward through the project, this should run in the $200,000 to $500,000 range **RESULTS & FEEDBACK** What were the results of the project? We haven't yet executed the marketing model that they've built for us yet, but in the short term, their recommendations have caused us to go out and look for strategic marketing partners to team up with, particularly ones who concentrate on internet marketing to the younger generation. We had no meaningful experience with digital marketing, but we're really excited at the doors that are opening up, and the potential impact and reach of our campaign. Do you have any statistics or metrics on the project? It's too soon to talk metrics, but I feel good about what we're seeing. Is there anything unique or special about Ruckus that really makes them stand out? They listened really carefully to us, and that impressed me. They're a young group, and I thought they might come in and act like they knew it all. But, they didn't. They also showed a lot of enthusiasm for the product and the category, and that was really important. It wasn't just a project to them. You could feel that they were totally jazzed about going to work on this kind of a product in that kind of marketplace. What it said to me was, before we even were done with the initial meeting, they were already thinking about how this could be done. Even in those initial RFP [request for proposal] meetings, they were coming up with amazing ideas for us. Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently? Honestly, I didn't. Their responsiveness really impressed the hell out of me. I recommend them to any of my customers that I deal with now. I really like their energy. As a young entrepreneurial firm trying to break in, these guys show a ton of promise. They're going places. --- #### Digital Marketing Services for Feed & Beverage Co **The Project** - Services: Branding, Social Media Marketing, Video Production - Project size: Confidential - Project length: Oct. 2022 - Mar. 2023 **Project Summary**: Ruckus was hired by a food and beverage company to provide digital marketing services and increase their brand awareness. The team made a commercial and helped with emails, B2B content, and blog content. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Assistant, Food & Beverage Company - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Apr 18, 2023 **Feedback Summary**: Ruckus created a successful commercial that generated many clicks. The team's email content effectively engaged users and generated traffic for the client's website. Ruckus delivered items on time and implemented the client's feedback. ""They always came prepared for meetings and had amazing ideas."" **BACKGROUND** Please describe your company and position. I am the Marketing Assistant of (a/an) Food & Beverages Describe what your company does in a single sentence. Four generations of cheese experts experienced in specialty cheese making, importing, and processing. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Ruckus to accomplish? Drive awareness to our brands **SOLUTION** How did you find Ruckus? Referral Why did you select Ruckus over others? High ratings, Pricing fit our budget, Great culture fit, Good value for cost, Referred to me, Company values aligned What was the size of Ruckus’s team? 6-10 Employees Describe the scope of work in detail. Please include a summary of key deliverables. We had the pleasure to work with the Ruckus Studio team and within the scope of work we made a Cello commercial. We also worked with the Ruckus agency and they did a plethora of work for us including emails, B2B work/ content, and blog content. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Regarding the Cello Cheese commercial, it came out overly successful and had many clicks. With emails the content that was made had users going to our website and really engaged with the email blasts. Describe their project management. Did they deliver items on time? How did they respond to your needs? Always delivered projects on time and took notes with improvements we would need to be made. What was your primary form of communication with Ruckus? Virtual Meeting, Email or Messaging App What did you find most impressive or unique about this company? The overall Ruckus team were always pleasant to work with. They always came prepared for meetings and had amazing ideas. Are there any areas for improvement or something Ruckus could have done differently? None. --- #### Digital Ads Campaign for Museum & Zoo **The Project** - Services: Branding, Ecommerce Marketing, Email Marketing, Search Engine Optimization - Project size: $10,000 to $49,999 - Project length: July 2022 - July 2023 **Project Summary**: Ruckus has provided digital ads services for a museum and zoo. The team has been responsible for four paid ad campaigns, which include the design, campaign setup, launch, monitoring, and reporting. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** Executive, Children's Museum & Zoo - Industry: Education - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 31, 2023 **Feedback Summary**: Thanks to Ruckus, ticket sales, site traffic, and donations have increased significantly. They've completed deliverables on time and responded promptly to concerns. Although the client would have appreciated more visibility around data and reporting, they've been satisfied with the services overall. ""Projects were delivered on time, and responses were always prompt."" **BACKGROUND** Please describe your company and position. I am an executive at (a/an) Education Describe what your company does in a single sentence. Children's museum and zoo **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Ruckus to accomplish? Drive more awareness Drive visitors Drive donations **SOLUTION** How did you find Ruckus? Referral, Other Why did you select Ruckus over others? Pricing first our budget Company values aligned What was the size of Ruckus’s team? 2-5 Employees Describe the scope of work in detail. Please include a summary of key deliverables. The scope of work encompassed 4 paid digital ad campaigns across social media and SEM. Each campaign included design, campaign setup/launch, monitoring, and reports. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Ticket sales new website traffic donations Describe their project management. Did they deliver items on time? How did they respond to your needs? Projects were delivered on time, and responses were always prompt. What was your primary form of communication with Ruckus? Virtual Meeting What did you find most impressive or unique about this company? The sizeable team that was supporting our account compared with the size of our budget/spend. Are there any areas for improvement or something Ruckus could have done differently? I would have liked more planning and visibility around data and reporting. I often times find that I had to provide follow up questions dig deeper into campaign learning (both good and bad). Would have appreciated more time before launch to plan and set goals/targets. --- #### Digital Strategy for Healthcare Group **The Project** - Services: Content Marketing, Digital Strategy, Graphic Design, Social Media Marketing, Web Design - Project size: Confidential - Project length: July 2022 - Ongoing **Project Summary**: Ruckus provides digital strategies for a healthcare group to optimize their social presence. They help improve the company's brand assets, creative materials, and community management. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Brand Manager, Healthcare Group - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 14, 2023 **Feedback Summary**: Thanks to Ruckus, the company has better social media engagement and management. The team completes all tasks on time and within budget. They collaborate and engage effectively through virtual meetings. Customers can expect reliability and a high level of creativity from Ruckus. ""The Ruckus team is responsive and efficient."" **BACKGROUND** Please describe your company and position. I am the Brand Manager of (a/an) Consumer Products Describe what your company does in a single sentence. We are an international healthcare group. Our purpose is to improve the lives of consumers and patients, through making available a range of clinically valuable healthcare products. We employ more than 250 people based in locations across Europe, North America, and the Asia Pacific region. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Ruckus to accomplish? Optimize social presence for key consumer brands. **SOLUTION** How did you find Ruckus? Referral Why did you select Ruckus over others? Great culture fit Referred to me Company values aligned What was the size of Ruckus’s team? 20 Describe the scope of work in detail. Please include a summary of key deliverables. Optimize social media presence for key consumer brands including strategy and asset development + community management. Creative agency of record Email strategy development and deployment Ongoing creative development **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Increase in social followings Other KPIs for social, CRM Describe their project management. Did they deliver items on time? How did they respond to your needs? The Ruckus team is responsive and efficient - projects are delivered on-time or early and usually under budget. The team is highly engaged and extremely creative - not to mention, just good people! What was your primary form of communication with Ruckus? Virtual Meeting What did you find most impressive or unique about this company? Responsiveness attention to detail Are there any areas for improvement or something Ruckus could have done differently? Nothing --- #### Web Design for Asset Management Firm **The Project** - Services: Web Design - Project size: $10,000 to $49,999 - Project length: June - Nov. 2018 **Project Summary**: Ruckus was responsible for building the website of an asset management firm. The platform would ideally be informative, showcase the client's portfolio, and serve as a marketing tool to convert prospects. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Asset Management Firm - Industry: Financial services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — May 19, 2020 **Feedback Summary**: Ruckus successfully developed a well-functioning website that's already resulted in great inbound traffic for the client. Their work drastically improved the client's digital presence and discoverability. The team maintained an effective and efficient workflow and was always available to assist. ""The workflow was very effective and efficient." " **BACKGROUND** Please describe your company and your position there. I work for an asset management firm an I help source new investments and manage our existing portfolio of companies **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Ruckus? To build a new website for our firm What were your goals for this project? Have a platform that helps our partners learn more about us and also as a general marketing tool to prospective companies seeking capital **SOLUTION** How did you select this vendor? Extensive review and interview of other alternatives Describe the project in detail. Full website describing all activities of our firm What was the team composition? Project manager, designer, writer and developer **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The website meaningfully increased inbound traffic from entrepreneurs and also discoverability of our firm within industry searches and research etc. How effective was the workflow between your team and theirs? The workflow was very effective and efficient What did you find most impressive about this company? Accessibility Are there any areas for improvement? No --- #### Website Redesign for Real Estate & Private Equity Firm **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Apr. 2018 - Jan. 2019 **Project Summary**: Ruckus completed a website redesign for a real estate and private equity firm. They conducted a branding process that they then used to design a new website. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Social Impact, Admiral Capital Group - Industry: Financial services - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Apr 23, 2020 **Feedback Summary**: The website designed by Ruckus was well-received and is very slick and clean with strong optimization. The team was very proactive with their project management and was responsive as well. They continuously worked hard to keep the project moving forward. ""Their custom service throughout the design phase was excellent." " **BACKGROUND** Please describe your company and your position there. Admiral Capital Group is a private equity and real estate firm. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Ruckus? Website redesign. What were your goals for this project? Needed a modern website that was mobile responsive. **SOLUTION** How did you select this vendor? Ran an RFP process with multiple firms. Describe the project and the services they provided in detail. They conducted a branding process which then was used to design a new website for our group. What was the team composition? Project team consisted of a sales person, account manager and web development team. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? Very slick, clean new website with strong SEO. How was project management arranged and how effective was it? They were very proactive and responsive. Worked hard to push the project forward. What did you find most impressive about this company? Their custom service throughout the design phase was excellent. Are there any areas for improvement? None. --- ## Portfolio & Awards ### HSBC HSBC, one of the world’s largest banking and financial institutions, wanted to expand its presence and awareness in the Northeast. Ruckus assisted in this endeavor by engaging customers on an original, personal level, leveraging well-attended promotional, and customer-appreciation events to increase interaction. ### Catholic Diocese of Brooklyn The Diocese needed to increase attendance at mass and appeal to a younger demographic in one of the most populous and diverse areas of the world - Brooklyn NY.  Ruckus was tasked with developing campaigns that would resonate with a younger audience. Through extensive target market research and our creative muscle, Ruckus craft design and messaging, and brought forth a risky proposition to the Diocese - be bold! ### BMW For BMW, creating a comparable association with known personas is important for the brand to generate affinity with customers. In the Lehigh Valley, an Eagles region, there is no better association than the superhero players taking the field in green and white. ### Unilever - Murad Murad (Unilever) believes that real skincare combines topical solutions with consumable nutrients to balance health internally and externally.  Ruckus designed a thirty-day subscription model, the entire product kit, and the website execution to match Murad's brand guidelines and model. ### Tweezerman If you’ve received an email from Tweezerman in the last few years, we probably sent it. For more than five years, Ruckus has spearheaded digital marketing communications via email and providing creative support for the website. ### Mobileye, An Intel Company Mobileye's autonomous driving technology is integrated into nearly every major car brand in the world. Since 2015, Ruckus has been helping improve the industry leader's American brand positioning and OEM awareness by designing, implementing, and managing its experiential marketing and press events at CES 2016, 2017, 2018, 2019, and 2020. ### OnePlus for T-Mobile OnePlus, a leading global manufacturer of android smartphones, exclusively partnered with T-Mobile to launch their OnePlus 7Pro in the US. Ruckus developed a series of overview videos highlighting the new phone’s capabilities with a novel lifestyle-focused twist to assist OnePlus in explaining the value of the new 7Pro to T-Mobile retail staff as well as use across mass marketing channels. for ### iTOUCH Wearables iTOUCH Wearables is a line of cutting-edge smartwatch products designed to keep consumers stylishly connected at an affordable price. Ruckus was tasked with developing a direct-to-consumer e-commerce site with video content for iTOUCH Wearables brand launch. The site’s digital experience seamlessly introduced iTOUCH products and educated customers with a streamlined user experience. ### Altec Lansing As a brand, Altec Lansing has long been synonymous with great sound and beautiful design. Ruckus was engaged to bring together sound, design, and scenery for unrivaled creative work. ### Florida Lawyers Mutual Insurance Company (FLMIC) Florida Lawyers Mutual Insurance Company is a mutual company that provides liability insurance to local lawyers and is owned entirely by their insured lawyers. FLMIC tasked Ruckus with creating new, efficient avenues for lead generation. Specifically, via Google ads, landing pages, print material, and events. ### Sea Oats Luxury Estate The front yard is a beach on the Gulf Coast, the backyard is Florida’s calm Intracoastal, and in between sits a home fit for royalty. Sea Oats engaged Ruckus to develop a website capable of selling the beauty, richness, and spirit of the property. A nine-bedroom resort-style property deserves a resort-style presence. ### USAData USADATA provides intuitive technology for businesses to unlock customer insights and effectively reach ideal, custom audiences. USADATA tasked Ruckus with creating a clear brand identity and seamless web user experience, as they struggled to succinctly explain all they do and lacked a navigable website. ### Chrysalis With thousands of costumes being “one and done”, Chrysalis created a dynamic marketplace to both buy and sell costumes – saving money, reducing waste, and having a helluva good time in the process. Ruckus worked with Chrysalis to transform a strong business concept into a potentially game-changing platform.  ### Talento As a new venture for a dynamic, global group with several successful exits in the space, the team turned to Ruckus for Naming, Branding, Design, and Website buildout. Ruckus captured decades of expertise and experience in the new brand, developed an identity, and prepared it for scale through a new site and identity. ### Northampton Community College Northampton Community College is an institution of extraordinary distinction, earning accolades at the state and national levels for innovative programs, outstanding faculty and impressive student achievements. Shot with a unique perspective, our NCC campaign demonstrated how smart copywriting makes all the difference when addressing brand perception ### The Artezen A boutique hotel located in downtown New York City, The Artezen hotel and Studio Bar & Restaurant offer a serene, zen-like escape from the hustle and bustle of the crowds. Ruckus was asked to create a distinct identity for this bespoke hotel that was informed by specialty artists. Brushstrokes and canvas were worked into every aspect of the design. And so, “The Artezen” was born, emphasizing both craft and relaxation. The rooftop restaurant and bar became “The Studio.” After all, it’s where artists do their best work. ### DeSilva+Phillips DeSilva+Phillips is a leading M&A advisory firm specializing in sell-side and buy-side transactions, capital raises, and valuations for media, entertainment, education, technology, and marketing companies worldwide. Ruckus was approached to help create and showcase new branding that better reflected the company’s partnership with Oaklins’ international banking group. ### Hornblower Hornblower is an innovator on the water, designing events and experiences aboard first-class vessels in New York and San Francisco. Always looking for fresh ideas, Hornblower tasked Ruckus with creative for a new advertising campaign focused on corporate clients. ### Baked By Melissa As Baked By Melissa became a household name and expanded locations throughout the New York Metropolitan area, the brand turned to Ruckus to re-design and re-platform its website. With multiple ways to purchase products, Ruckus ensured that the logistics solutions were as intricate as the design to deliver a cohesive web experience. ### Reading Premium Ruckus revived the 125-year-old beer company by painstakingly developing on its rich history and classic artwork. Over a century of artwork was recreated using modern technology and innovation, leading to a re-imagining of its branding and leveraging its new look in packaging, web design, and marketing campaigns. ### J&K Cabinetry: A Digital Makeover With a growing nationwide footprint, J&K needed a sophisticated, visually stunning flagship website. Ruckus designed and launched a wholesale site to represent J&K’s product development approach while remaining accessible for contractors and builders. ### Harley Davidson Harley Davidson of New York had several chains in the greater NYC area, but were lacking in e-commerce presence. Ruckus was tasked with creating a strategy around a centralized shipping and inventory management solution. Our team developed a plan that implemented these technologies and streamlined Harley Davidson's distribution capabilities. ### Adar Medical Uniforms: Stellar Scrubs Adar, a medical uniform supplier, had dated branding. Ruckus relaunched the brand to create fresh branding, a modern website, and eye-catching materials. ### Riley's Way Foundation: A Mission of Kindness RWF's mission to spread kindness and empathy to today’s youth was in need of a new digital space. Ruckus refined the Foundation's brand and created unique elements like hand-written font, as well as implemented a robust feature set to encourage users to learn, donate, and volunteer time. The resulting platform brings to the forefront not just the mission, but the individuals who inspire it every day. ### Laurea: Transparent Golden Luxury Laurea designs 24k gold jewelry. Like bullion, the jewelry is an investment, easily trackable via an online jewelry portfolio. Sell back, trade up, or exchange your gold at any time. Ruckus brought Laurea to life, transforming the brand's golden artistry and financial expertise into a unique jewelry experience. Ruckus crafted Laurea’s core messaging, designed their logo, crafted the entire unboxing experience, developed their e-comm platform and more, to lay the complete foundation for the innovative luxury brand. ### Verlas: Disrupting with DTC Diamonds An engagement ring is one of the most treasured possessions. Verlas turns it into a one-of-a-kind buying experience. Ruckus built the entire Verlas identity by creating a beautiful, seamless, and high-end brand, and well as a logo for Verlas’ online and unboxing experience. ### RRC: Optimizing Agent Success The Residential Real Estate Council (formerly the Council of Residential Specialists) is a nationwide real estate organization offering educational opportunities, networking events, and the prestigious CRS designation for qualified real estate agents. Ruckus modernized and improved the brand’s identity, building a new logo, name, and messaging. ### GBC: To Dubai & Beyond GBC attracts large, world-class corporations to Dubai, facilitates seamless incorporation, and promotes global business innovation. Ruckus worked with GBC’s founder to transform their vision into a full-fledged brand by creating a full identity, website, and more. ### Wonderlift WONDERLIFT shakes up modern exploration, combining thrilling adventure and incredible views for an absolute blast! It’s designed for sightseers, adventurers, and unforgettable shared experiences. Ruckus has worked closely with Wonderlift to launch their product sky high. With its mix of branding, web design, and strategy – look for Wonderlift in a location near you soon! ### Brewers Hill Development Group: Building Property Brewers Hill Development Group is a real estate venture aimed at revitalizing a historic property in Allentown, Pennsylvania. Ruckus is spearheading the entire venture, from planning and soliciting investment to development and operation.  ### AshChromics Ashchromics, a subsidiary of Ashwin-Usas, developed FADES technology: high-tech lenses that use sensors to quickly darken or lighten based on their environment. Ruckus formalized the brand, built a robust e-commerce platform, and launched the brand with a full-suite digital marketing campaign. ### TRACE: Platforming Global Anti-Bribery TRACE is a trade organization centered around ensuring modern companies are anti-bribery compliant and work with ethical partners. TRACE approached Ruckus with a challenge: help two similar yet distinct business lines co-exist on one compelling web deisgn. The result is an organized information architecture and cohesive flow that guides users on the right path. ### Simply Self Storage: Rebranding a Storage Leader In a crowded industry with major national competitors forging forward with technology and modern brands, Simply Self Storage engaged Ruckus to completely rebrand with a new logo, brand guidelines, signage, uniforms, and a new voice. This project presented a unique challenge - Rebrand 200+ retail locations without picking up a paintbrush. Keep the existing color palette and make it new. Safety and security stood out as the primary drivers for brand selection when making storage decisions. Anchoring that feeling in the new branding was critical, making it feel modern, approachable, and comfortable. ### Freida Rothman: Grit Meets Glamour Freida Rothman is a leader of crafted glamour for empowered, modern women in the lifestyle market. Her beautiful pieces speak to her sense of style, history and upbringing. Ruckus was tasked with increasing online sales by expanding the brand and marketing approach. The outcome was a campaign that focused on elevating Brooklyn Grit into Wearable Glamour, leading to a significant YoY converison increase. ### InMocean: Rebranding a Swimsuit Pioneer InMocean, the #1 swimsuit manufacturer in the United States, is a modern swimwear manufacturer with outdated branding. Ruckus was tasked with creating a new look and a fresh web presence that matched their industry-leading capabilities.  ### Good Shepherd Rehabilitation: Megan's Story (Emmy) Good Shepherd Rehabilitation Network is a nationally recognized rehabilitation leader who successfully assisted in the rehabilitation of 16-year-old Megan Miller, who suffered a traumatic injury that left her completely paralyzed. The Ruckus studio combed through footage, developed content, conducted interviews, and weaved them together to form an Emmy nominated narrative. Over $300,000 was raised for the Good Shepherd Rehabilitation Hospital Emily Howatt Pliskatt Pediatric Unit as a result— a Gala Record. ### Moise Safra Center To manage a world-class facility, you need world-class technology. Behind the beautiful website of the Moise Safra Center is a powerhouse managing scheduling, ticketing, events, payments, subscriptions, donations, communications, and much more. With multiple user types, this complex platform required meticulous planning, a proper mix of industrial-strength components, and a solid team of creatives and developers to bring it to life. ### DRF: Ready. Set. Bet The Daily Racing Form (DRF) is one of the world’s oldest horse racing media and wagering companies in the world. For its 125th year in business, the company approached Ruckus to create an unprecedented digital experience that would blow their customers away. Ruckus was tasked with re-imagining DRF’s entire web experience to create the ultimate digital resource for horse race wagering players. The site needed to combine access to news coverage, complex handicapping & analysis tools, notes, and online wagering, all in one modern user interface. ### Beekman 1802: A Skincare Superstar Beekman 1802, one of the fastest-growing skincare brands in the country, needed an efficient, robust, and engaging e-commerce platform to enhance its brand position and scale digital revenue. An opportunity to focus the online look and feel, Ruckus was engaged to re-engineer user flows, structure, and design. Take a look around! ### Continuous Performance for The Cashmere Sale The Cashmere Sale, a high-yield cashmere product retailer, coordinates anual pop-up stores at dozens of locations nationwide for the holiday season. Armed with a new e-commerce platform, Ruckus was tasked with strategizing and deploying a robust digital marketing campaign for the new season. Ruckus deployed a creative strategy and campaign to drive growth in a highly competitive market. The campaign goals were to drive YoY revenue growth and increase brand awareness. The team's efforts marked the most successful seasonal sale in their entire history and paved the way for the company’s first-ever Spring product offering outside of their typical Fall/Winter seasonal sale. ### Defining a New Position for INTURN INTURN is the only enterprise solution that empowers industry leaders to digitally manage and sell excess inventory. Ruckus was brought on to help the company introduce a new modern look, and launch a powerful website to push past the start-up roots they had outgrown for a more impactful client experience. ### WonderWorld: An Immersive NYC Experience Eight New York-based artists designed WonderWorld—a unique installation space for people to capture and share their experiences on social. Ruckus generated demand for WonderWorld’s nationwide pop-up launch in NYC, leading to a smash hit in ticket sales, digital impressions, and ROI.   To generate demand for WonderWorld’s nationwide pop-up launch in NYC, Ruckus created and implemented digital strategy and branded campaigns, managed social media, and more. ### PetValu on TV PetValu is a specialty retailer of pet food, treats, toys and accessories with stores located throughout Canada. Pet Valu called on Ruckus to direct, cast, film, and edit a TV spot featuring their accessible and affordable dog baths located in their 700+ retail locations. ### Rebranding MHS: A Leader in Psychology MHS is a leading psychological assessment publisher with Education, Clinical, Talent Development, and Public Safety verticals. They transformed from a traditional publishing company to a data-driven technology leader and needed a  rebrand to reflect that change. Ruckus reimagined MHS’s brand identity and strengthened their mission by unifying the company’s core verticals and going beyond industry-leading assessments. ### Indikitch by Deep Foods Indikitch is a rapidly expanding chain of fast-casual Indian restaurants that prides itself on the authenticity of its food. Ruckus served as a comprehensive marketing partner to Indikitch during a major rebrand, developing their brand messaging, custom font and illustrations, and pretty much all the visual design you'll find in its restaurants. ### Admiral Capital Group Admiral Capital Group is a philanthropically focused investment firm founded by NBA Hall-of-Famer David Robinson and Goldman Sachs alum Daniel Bassichis. Ruckus revamped Admiral’s brand and website to better convey the firm’s unique positioning and modernize its online presence. Check out the live site here! ### HarperCollins: Evolution of Fantasy With a 200-year heritage, HarperCollins is one of the world’s foremost English-language publishers. Ruckus jumped at the opportunity to work with HarperCollins and combine film, fiction, and fans. HarperCollins partnered with Ruckus to create and release eight Storybook-style illustrated episodes for the publisher's “Evolution of Fantasy” series to nearly 1.3 million Epic Reads Facebook followers.  The result is a collective 10,000,000+ organic views without any boost from paid media. ### Crayola - Emmy Winner Crayola, one of America’s most iconic brands, continues to inspire young and old minds alike with its array of colorful products. Ruckus shot several Chef's Table style videos, which have garnered thousands of organic views and an Emmy nomination.  ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_branding_company_allentown_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_web_design_company_allentown_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_branding_company_new_york_city_2026.svg) ### Industry Recognitions - Telly Award - Influencer/Celebrity (2023): TilePix - Telly Award - Commercials (2023): Chrono24 - Telly Award - Doc: Short Form (2023): Axonius - Telly Award - Series: Non-scripted (2023): Axonius - The Communicator Awards (2009): Imperial Jets - The Communicator Awards (2009): Hoptimus Prime - The Communicator Awards (2009): Legacy Brewing - The Communicator Awards (2009): Midnight Wit - The Communicator Awards (2009): Nor'Easter Ale - The Communicator Awards (2010): Ping Mobile - The Communicator Awards (2011): Ruckus Brewing - The Communicator Awards (2011): Reading Premium - The Communicator Awards (2011): B2B Soft - The Communicator Awards (2018): Dream Hotels - The Communicator Awards (2018): Tweezerman - Top Web Development Agency - Top 10 Design Agency - Platinum dotCOMM Award (2018): Murad - Davey Awards (Integrated Campaign): NYC Ferry - Davey Awards (Corp. Branding): Simply Self Storage - Platinum MarCom Award (2018): Tweezerman - Gold MarCom Award — Typography (2018): Indikitch - The Telly Awards (Silver): Crayola - The Communicator Awards (2019): Wonder World - Platinum Hermes Creative Award (2018): Murad - Gold Hermes Creative Award (2018): Mobileye - Platinum Hermes Creative Award (2019): USADATA - Platinum Hermes Creative Award (2019): Adar - Platinum Hermes Creative Award (2020): Mobileye - Platinum Hermes Creative Award (2020): Beekman1802 - Gold Hermes Creative Award (2019): Riley's Way - Gold Hermes Creative Award (2019): Indikitch - Gold Hermes Creative Award (2020): Brian's Dots - INC 5000 (2015) - INC 5000 (2017) - INC 5000 (2018) - INC 5000 (2019) - INC 5000 (2020) - Summit Awards Top Winner: Golden Krust - The American Business Awards - INC 5000 (2022) - Emmy Award: Brian's Dots ## Key Clients - BMW ## Packages ## Locations (2) ### New York, NY (Headquarters) - 240 WEST 37TH STREET, 11TH FLOOR - New York, NY 10018 - United States - 31 - 40 employees - Phone: 646-564-3880 ### Allentown, PA - 612 Hamilton Street - Allentown, PA 18101 - United States - 10 - 15 employees - Phone: 646-564-3880 ## Contact Ruckus [Send a message](https://clutch.co/profile/ruckus) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/ruckus-marketing/about/) - [Facebook](https://www.facebook.com/ruckusmarketing/) - [X](https://twitter.com/ruckusmarketing) - [Instagram](https://www.instagram.com/ruckusco/)