Expertly Crafted Disruption

Ruckus is a full-service agency that powers game-changing companies and global influencers. Our core strategic engagements in branding, platform design, and campaigns consistently drive greater consumer action and awareness. Boasting a track record that can speak for itself, Ruckus has successfully completed hundreds of projects and been featured on prominent media outlets such as ABC, CNN, CBS, Adweek, The Wall Street Journal, and more.

Whether you’re just starting out or evolving your brand, Ruckus will help you grow.

 
$25,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2005
Show all +
New York, NY
headquarters
  • Ruckus
    261 WEST 35TH STREET, 10TH FLOOR
    New York, NY 10001
    United States
    646.832.4603

Portfolio

Key clients: 

Baked By Melissa, HSBC, Harley Davidson, Undies.com, Diocese of Brooklyn, American Heart Association, Reading Brewery, LydellNYC, Neota Logic, Tweezerman, B&H, Hooch.

Reviews

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Rebranding & Web Dev for Food & Beverage Company

“They’re extremely creative and are out-of-the-box thinkers.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2017 - Ongoing
Project summary: 

Ruckus provides advertising and rebranding services, developing brand guidelines, photoshoots, a website, and the lettering and design of in-store lettering and signage. 

The Reviewer
 
501-1,000 Employees
 
Union, New Jersey
Director of Marketing, Food & Beverage Company
 
Verified
The Review
Feedback summary: 

Ruckus' work has produced good results so far, with custom illustrations perfectly exemplifying the brand’s image. Though they could communicate more consistently, they understand the brand well.

BACKGROUND

Please describe your company and your position there.

I’m the director of marketing for a food and beverage company. I oversee the agency and ensure the rebranding project aligns with our vision.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ruckus?

We hired them to help us define our brand, including what it looks and sounds like. We needed a partner to help us organize and present our vision.

What were your goals for this project?

The goals of this project were to develop and present options for channels through which we could present our brand. The outcome was to create a website offering both an experience and information. We also wanted to create in-store signage, a brand guidelines book, custom lettering, and illustrations.

SOLUTION

How did you select this vendor?

This decision was made prior to my start date. They wanted a local partner that was extremely creative with food and beverage experience.

Describe the scope of their work in detail.

They help us with a variety of things: developing brand guidelines, creating a custom font and illustrations, guiding our lifestyle and product photo shoot with 300-plus images, sourcing photographers for our shoot, developing our website, and designing in-store materials (e.g., menus, posters, ordering collateral).

What was the team composition?

It's very transparent. We typically work with our account manager, but we also regularly interact with the president and the designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The best things we've seen are the custom illustrations and lettering they created from scratch. The artwork is based on old Indian art, which that makes sense for our brand.

How effective was the workflow between your team and theirs?

They’re good at keeping up with our projects. Overall, they're easy to work with.

Are there any areas for improvement?

They should increase the frequency of communication so we know what stage of a project we are in. I'd also like them to present a wider variety of creative ideas.

They’re extremely creative and out-of-the-box thinkers. Sometimes, however, when we are in the middle of a project and we've given feedback on an idea, it would be nice to see some variations of our agreed idea.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding for National Real Estate Not-for-Profit

"Ruckus was amazing. I have nothing but good things to say about them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May - Nov. 2017
Project summary: 

Using extensive market research, Ruckus developed a strategy to rename and rebrand on organization to ensure it stands out in its marketplace. They also assisted in selling the rebranding to stakeholders.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Anthony Priore
CMO, Residential Real Estate Council
 
Verified
The Review
Feedback summary: 

Despite a tight deadline, they did excellent work on-time and within budget. They didn’t merely provide a recommendation; they offered examples of how their branding would manifest in the marketplace and assisted in translating their work to stakeholders.

BACKGROUND

Introduce your business and what you do there.

I’m the chief marketing officer at the Residential Real Estate Council (RRC), which is the largest not-for-profit affiliate of the National Association of Realtors (NAR). We provide our membership of approximately 34,000 realtors with advanced education, resources, tools, and training.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ruckus?

The Residential Real Estate Council was formally called the Council of Residential Specialists (CRS). The acronym for that organization's name was the same as the acronym for a prestigious certification we also offer to our members called the Certified Residential Specialist (CRS) designation. This situation created confusion in our industry and a perception that the Council was primarily a designation organization.

As we are expanding our educational offerings and other services, it became clear that we needed to rename and rebrand our organization to address the confusion. We also wanted to update the branding for our CRS designation to make it more contemporary and stand out in the marketplace.

SOLUTION

What was the scope of their involvement?

Ruckus began by doing primary customer research and a market assessment. They examined our position in the marketplace and also interviewed our members, volunteer leadership and staff. They conducted a rigorous strategy process followed by creative development with feedback from us and our key stakeholders. Ruckus also assisted us in selling the rebranding recommendation to stakeholders, producing several PowerPoint presentations and a video launch. It was a very thoughtful process that resulted in a successful organization rebranding.

What is the team composition? 

We worked with their account staff, designers and researchers. We also worked directly with Ruckus’ president Josh Wood. 

How did you come to work with Ruckus?

We conducted a very thorough process to select a branding agency. We first looked at the top branding firms in the country, as well as up-and-coming branding firms. We were focusing on firms that had experience with name changes and working with not-for profit organizations. After sending out several RFPs and conducting in-person interviews with the firms, we chose Ruckus because they impressed us with a very strategic process and methodical approach that made sense. They also had a very strong portfolio of creative built on a foundation of research, analysis, and insight into an organization’s customers.

What is the status of this engagement?

We began working with them in May 2017 and completed the project in November 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we recently launched, we have yet to quantitatively measure the marketplace’s response to the brand change. Qualitatively, we’ve received overwhelming support from our leadership and members. Among the real estate community, I believe we’ve elevated our platform.

How did Ruckus perform from a project management standpoint?

They did an excellent job. Not only did they have a really efficient and smart account team, but they provided a strong project leader and the regular involvement of their president, Josh, which was fantastic given the size of their firm. He attended meetings whenever we reviewed work internally and when we presented our work to our leadership. Josh is very eloquent, smart, and insightful.

I don’t know how he and his team get any sleep — we would leave them a message and would always hear back from them within 5-10 minutes.

What did you find most impressive about them?

Their process was thoughtful and based on insight they gathered by doing an exhaustive amount of digging to get to the root of what the overall brand direction should be. They were disciplined, strategic, and attentive to details. They didn’t simply hand us a recommendation; they showed us the logic behind their recommendations and allowed us to see their iterations of work and translations in the marketplace for the present and future.

Are there any areas they could improve?

Ruckus was amazing, and I have nothing but good things to say about them. We set extraordinarily difficult requirements for this project. It had to be done quickly and superbly, and they rose to the occasion. We’re considering partnering with them again to do some additional work beyond branding.

5.0
Overall Score They did exceptionally professional work on-time and within budget. I couldn’t expect anything more.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They had a very tight timeline, but were able to keep pace with us throughout the entire process. Everything was delivered on time.
  • 5.0 Cost
    Value / within estimates
    They delivered exactly what we wanted and more on budget — there were no surprises.
  • 5.0 Quality
    Service & deliverables
    Their execution was well-thought out, on-time, professional, and inspired.
  • 5.0 NPS
    Willing to refer
    I can’t say enough good things about them. I would highly recommend them.

Branding & Marketing for Full-Service Catering Company

“The results are already tremendous, but I expect soon they will be even better.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2017 - Ongoing
Project summary: 

Ruckus works on the marketing for an events company that wanted to rebrand. They are involved in creating print and web content, including a brochure, landing page wireframes, and online ad campaigns.

The Reviewer
 
11-50 Employees
 
New York City, New York
Michael Connolly
Senior Manager, Food Trends Catering & Events
 
Verified
The Review
Feedback summary: 

The project, which is ongoing, has produced a 50% higher click-through rate while the cost to acquire a customer has dropped by 70–80% already. The team brings their expertise and experience to the project, applying creative ideas and delivering all work within the agreed deadline. 

BACKGROUND

Introduce your business and what you do there.

I am one of the senior managers of Food Trends Catering and Events. We are a full-service catering and events company located in New York City.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ruckus?

We needed help with branding and marketing. We wanted to reinvent our brand and put forward a better image and representation of ourselves. We needed to create validated materials; print and web design. We were looking to build the right materials, as well as attract and retain more customers.

SOLUTION

What was the scope of their involvement?

Initially, they had to gain a very deep understanding of the business; what we do, who we are, who the current clients are now, and the challenges we face.

To date, we have worked with Ruckus on many things, and are currently working on more. One is a printed events brochure which highlights some of our higher-end material, with a combination of photos and text. They have also worked on the wireframes and material for our landing pages for online searches, and run ad campaigns. We are planning to do a website overhaul with them, as well as online ordering.

The project involves several iterations and putting things into practice; getting work in front of us so that we can react to it. There’s a lot of back-and-forth, but we rely on what they do, and they do it well.

What is the team dynamic?

We have worked with everyone in their team, from the most senior co-founders, down through the design team, some sales individuals, the creative team, as well as some of their web developers.

How did you come to work with Ruckus?

We originally found them through a combination of networking and web research. We had worked with another branding agency in the past but they were located out-of-state. In contrast, Ruckus is very local to us, which is helpful as we frequently meet in-person. 

Ruckus also seemed to be more in line with what we’re trying to do as a company. The other agency was not as creative, a little outdated, and not as responsive. We like to work in a very iterative and responsive way.

How much have you invested in them?

It’s a five-figure total.

What is the status of this engagement?

We started working with them in July 2017 and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We test ran a few of our ad campaigns and found that we have a click-through rate which is 50% higher than normal. Our ads are consistently placed in the top three and we have lowered our cost to acquire a customer by 70–80%. That’s just in the beginning stages, so we expect to lower that even further. The results are already tremendous, but I expect soon they will be even better.

How did Ruckus perform from a project management standpoint?

They have done really well. They draw on their expertise and what they have done in the past. Especially for a business of our size, it’s very helpful that they had dealt with a lot of similar clients.

They seem to be a step ahead of us, which is good. They are consistently giving me roadmaps showing the next deliverables, the order of work, and timeframes. It helps to know what is on the horizon, and it also ensures they deliver. From a management perspective, it has all been pretty clear.

What did you find most impressive about them?

Although it is hard to say what our expectations were, they were blown out of the water. Their responsiveness and fast turnaround are impressive, as well as their creativity, which they apply to our organization, rather than being creative just to be creative. We like to be quick, and the speed has been important for us, especially when we run into our busy season.

Are there any areas they could improve?

We have been satisfied, and we also have a means of comparison.

They don’t know the specifics of every single industry, as that would be impossible. They have perspective and can leverage from others, but they hadn’t done anything specifically in our fairly small niche. Coming a little more prepared, having done some digging on our side before engaging, might have helped to accelerate things.

5.0
Overall Score The work we have done to date has been very good, and has produced a good financial benefit.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I can’t think of an occasion where they didn’t meet a deadline or give us a reason why.
  • 5.0 Cost
    Value / within estimates
    Our goal going into this was to lower our cost to acquire new customers.
  • 5.0 Quality
    Service & deliverables
    Everything has been high quality and comes to us polished.
  • 5.0 NPS
    Willing to refer
    There is no reason why I wouldn’t recommend them.

Brand Refresh for Self-Storage Company

"The project required patience and listening, and they had an abundance of both."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2016 - Feb. 2017
Project summary: 

Ruckus refreshed an outdated brand statement based on stakeholder input, in this case developing guidelines for visual collateral used in digital and physical platforms.

The Reviewer
 
201-500 Employees
 
Orlando, Florida
SVP, Self-Storage Company
 
Verified
The Review
Feedback summary: 

Clients can expect visually appealing designs that reflect their corporate identity, which is definitely due to Ruckus’ highly engaging and collaborative process. The project team was willing to go through several revisions in order to achieve excellent results.

BACKGROUND

Introduce your business and what you do there.

Our company provides self-storage, with over 230 facilities across the US. We target high-density markets with facilities averaging between 500 and 600 units. In my role, I lead all the marketing, pricing, IT, and training efforts across the company. The brand is certainly a big part of my responsibilities and it affects many areas of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ruckus?

The current brand has been in place since the inception of the company, so the brand was tired and looked like it came out of the early 1990s. It was difficult for the brand to represent our values. Aside from the difficulty of rallying around a brand statement, we faced the challenge of representing our brand on different signage—both digitally and in our facilities.

SOLUTION

What was the scope of their involvement?

We engaged Ruckus to help us do a whole brand refresh. They needed to understand our business in order to help us develop a strong brand statement that fit with our values. They did a lot of internal stakeholder interviews and analysis, spending time at our facilities and talking to our field personnel. Ruckus also interviewed a couple of our customers to understand how they saw our company and our current brand. Out of all the interviews and information, they helped to synthesize what our brand platform was going to be in terms of a brand statement.

We then built out the visual components, which included a new logo, color schemes, and the overall look and feel of our brand. Ruckus also developed brand guidelines that we could roll out across our digital platforms and physical assets. They gave us a lot of the proof of concept behind what our external signage should look like. This included the signage on our facilities, monument signs, banners, internal promotional marketing, and digital platforms. Other brand collateral included our letterhead template, business cards, internal PowerPoint communications, and email signatures. Ultimately, those were the deliverables.

How did you come to work with Ruckus?

We did online searches and sought references from other organizations. In the end, we talked to about 8–10 firms. Ruckus had an attractive price point and was willing to take bigger risks while understanding our plight. It was easy to feel comfortable with the team, and the prior work they had completed represented a high degree of quality.

What is the status of this engagement?

Ruckus completed the project in about 2.5 months, which was within our expected timing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We were completely satisfied with what they produced, but we haven’t tracked any specific metrics. It was more about meeting certain visual criteria with our brand team and our executive team. We’ve received tons of compliments and positive feedback on our new look and feel.

Ruckus did a great job and delivered an excellent product. We were so pleased to present to our executive team and the rest of the company. They went out of their way to ensure we felt comfortable with and involved in the creative process. The project required patience and listening, and they had an abundance of both.

How did Ruckus perform from a project management standpoint?

They did a great job. The project was more of a partnership, and we worked together through a large part of the project. They met all the timelines, even when we had to go through a couple iterations.

What did you find most impressive about Ruckus?

They weren’t afraid to take the bigger leaps. They were very open to a collaboration. There was strong value delivered for the price point we paid. Other bids were 40% higher than Ruckus, and I’m not sure we would have gotten the quality product that Ruckus produced. They were very concerned about the quality. They were quick to make adjustments based on our feedback and didn’t balk at it at all. They were interested in a face-to-face engagement, and they started building that client relationship right from the first meeting, which meant a lot to us. When we had concerns, they wasted no time showing up on our doorstep and working with us.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    As mentioned, the project was very cost-effective without sacrificing quality.
  • 5.0 Quality
    Service & deliverables
    They produced top-notch work that we can use out of the box.
  • 5.0 NPS
    Willing to refer
    We are very pleased with the results and would be happy to work with Ruckus again. We are glad to refer them to colleagues of mine.

Branding & Web Dev for Boutique Investment Bank

"They were terrific and the work was great. We’re happy with the outcome."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. - Oct. 2016
Project summary: 

With their new affiliation with a global banking organization, the client looked to Ruckus to migrate their website to WordPress and revamp its look-and-feel, all while maintaining the integrity of their brand.

The Reviewer
 
11-50 Employees
 
New York City, New York
Jack Noble
Partner, DeSilva+Phillips
 
Verified
The Review
Feedback summary: 

Even on a tight deadline, Ruckus delivers exceptional work. Their strength in communication gives their clients a sense of confidence when working on new projects.

BACKGROUND

Introduce your business and what you do there.

I am a partner at DeSilva & Phillips, a boutique investment bank in New York. We focus on mergers and acquisitions in the media, marketing, technology, and information industries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ruckus?

The fundamental issue was that we had an old website that needed updating. At that time, our firm was announcing a new affiliation with a global alliance of investment banks called Oaklins. We wanted to rebrand our site to feature that affiliation while still maintaining our independence. We were trying to find a way to preserve the DeSilva & Phillips legacy and identity while still paying homage to the brand guidelines from Oaklins.

SOLUTION

What was the scope of their involvement?

We started the process with an intake meeting, during which we got them up to speed on our company and our clients. They helped us to think through all the different customer journeys on our site—how people find us and what they might be trying to get out of the information on our site. We constructed an incredibly useful user journey document that captured all of that. Then, we translated that into the actual design in terms of form, function, layout, and content.

The end deliverable was a completely relaunched and migrated website on a new platform. We previously had our own in-house content management system developed for our site years ago. Ruckus helped us migrate to a more modern platform based on WordPress. They also did all the collateral that goes along with that, such as recolored logos and reorganized brand information. They also helped us integrate our customer relationship management system with Salesforce. In addition, they coded a subscribe page for our newsletters.

How did you come to work with Ruckus?

Someone at our firm knew one of the principals at Ruckus, so we included them in our request for proposal process. We vetted a number of different firms, but after we met with Ruckus, we felt that their understanding of our goals was better than everyone else’s. They gave us a sense of comfort and trust, and we felt that they could handle the job well. They were very professional, and their approach to project management seemed in line with what we needed.

How much have you invested with Ruckus?

We’ve paid $10,000–$50,000 for their services.

What is the status of this engagement?

We started working with them in August or September of 2016, and the project was completed in October of that year.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

They got the project done very quickly. We were hosting a big event to announce our new affiliation with Oaklins, and Ruckus bent over backward to get the job done on deadline. I’ve received a lot of positive feedback from clients. We’ve been around for a long time, and long-term clients have all said that they love the new site. They feel that it more accurately captures what we do today, whereas the old site didn’t really convey the depth of our offering and industry expertise.

I can’t give hard numbers, but we never had a good way to solicit inquiries on our old site. We now have reach-out forms on everyone’s profiles and a general inquiry box. Ruckus also gave us the ability to measure those inquiries in a way we couldn’t before. It’s now much more conducive for potential clients to reach out to us. People are also utilizing the subscribe page to sign up for the various newsletters we put out.

How did Ruckus perform from a project management standpoint?

Ruckus did a great job. Our tight deadline was a challenge, but they were able to meet it. They did a good job managing the input from all the different people at our firm.

What did you find most impressive about Ruckus?

They communicate extremely well. I felt very confident in their ability to deliver on their promises throughout the process. I worked with Alex, and he was always communicative and helped us understand the status of things. I’ve worked with other agencies, and I’ve found that’s often where things fall apart.

Are there any areas Ruckus could improve?

Not that I’m aware of. I had a very positive experience with them.

5.0
Overall Score They were terrific and the work was great. We’re happy with the outcome.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We had an extremely tight timeline, with a lot of pressure on the delivery date, and they got it done.
  • 5.0 Cost
    Value / within estimates
    They offered a great balance of quality and cost.
  • 5.0 Quality
    Service & deliverables
    Our firm and our clients have been extremely happy with the end result.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them to anyone.

Online Infrastructure for Costume Marketplace

"Not only did we pick them, but Ruckus also picked us, which gave us a feeling of confidence."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2016 - Ongoing
Project summary: 

Ruckus built the wireframes of a website for an online marketplace and is beginning the design process for their app.

The Reviewer
 
2-10 Employees
 
New York, USA
Max Garweg
President, Chrysalis
 
Verified
The Review
Feedback summary: 

The personal interest that Ruckus puts into their projects makes their clients feel confident and secure.

BACKGROUND

Introduce your business and what you do there.

We're a startup providing a used costume marketplace. I am the president and founder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ruckus?

We needed to create our online infrastructure in the form of a website and app.

SOLUTION

What was the scope of their involvement?

Ruckus developed a simple experience for a relatively complex problem, namely how we could convince people to put their old costumes up for sale or to send them to us. For this to happen, we needed a streamlined process. It started with developing wireframes, followed by design.

We are in the process of reaching out to coding companies and are starting the app design process with Ruckus.

How did you come to work with Ruckus?

Ruckus was chosen from a list of 10 companies which responded to our bid. We hadn't worked with another design company before them. Being a startup, our budget was limited, which knocked out several of the candidates. Ruckus stood out during our first meeting in their Manhattan office. We became certain that Ruckus would be our choice.

How much have you invested with Ruckus?

The cost of Ruckus' work has been around $70,000.

What is the status of this engagement?

We started working with Ruckus in March 2016. The website portion of the project is complete. We are currently working on the app design.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The feedback we've gotten so far has been pretty much exclusively positive. People are very pleased with the design of Ruckus' website prototype. Donations are a big part of our company's operations. So far, some of the charities that we reached out to have been very positive.

How did Ruckus perform from a project management standpoint?

Ruckus performed as well as I could have hoped. We used Redbooth for project management, but the majority of the communication was done through emails, phone calls, and in-person meetings.

What did you find most impressive about Ruckus?

Ruckus has taken a personal interest in our company. Not only did we pick them, but Ruckus also picked us, which gave us a feeling of confidence. It's a good team of people that is not afraid to push back on the client when they think it's in the client's best interest. Especially for startups, this is important.

Are there any areas Ruckus could improve?

No. Ruckus has been as good as I could have possibly hoped, and I would highly recommend them. In fact, I have.

What tips or recommendations could you share that might increase the likelihood of success with Ruckus?

I would tell clients to have a meeting with Ruckus' owner. It would be in their interest to have a consultation at the very least. The original vision that we brought to Ruckus has evolved a great deal during the past year of our collaboration. That is not only to our benefit but also Ruckus'.

5.0
Overall Score Ruckus is an excellent team. I look forward to continuing our work for this project and future ones.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    There is definitely good value for our money.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Logo & Branding for Women's Lifestyle Startup

"They treat every idea as if it was meant for their own business, spending the time to understand what exactly it is that I want as a client."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2016 - Ongoing
Project summary: 

Through a new website, logo, and overall branding effort, Ruckus helped to create a feeling of empowerment that encapsulates the company vision and identity.

The Reviewer
 
2-10 Employees
 
New York, USA
Rita Kakati Shah
Founder, UMA
 
Verified
The Review
Feedback summary: 

Ruckus gives a personal touch to projects, producing creative solutions for brands that resonate with their audience.

BACKGROUND

Introduce your business and what you do there.

I am the founder and chief executive officer of Uma. We focus on helping mothers re-enter the workforce after they've had a career break for their children.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ruckus?

As a startup company, we needed to create a logo, branding and a website. I was looking for an empowering look that could give a good message to mothers who'd had a break. Confidence is a big issue when someone has been out of the workforce for any reason, so whatever logo I chose needed to appear strong.

SOLUTION

What was the scope of their involvement?

Ruckus has developed our logo and branding. They're currently helping develop and design my website. The logo and branding are key to the website and I've provided the content for what I wanted on it. Ruckus is designing it for me, taking my direction, message, and audience into consideration. The website will be built in phases in order for us to have a soft launch. It will be monitored by Ruckus afterward in order to make appropriate changes to the elements which aren't working. Ruckus also helped put together a color palette, letterheads, and a PowerPoint template which I can use for client presentations.

How did you come to work with Ruckus?

Ruckus is the first agency I've actually worked with, but I did interview and speak to quite a few different companies prior to hiring them. I initially did a Google search in order to find out what design companies were on the market. I also spoke to freelancers and received some word of mouth referrals from successful business owners who'd gone through a similar process. A good friend had launched a mobile app using Ruckus. It was a different business model to mine, but I decided to check out the company. I was impressed by how clear and simple their website was, while also having an edgy look. I received clear and quick answers to my emails and had very good meetings with Ruckus' team. They understood what I was trying to do, rather than giving a run of the mill approach. I didn't find the same approach anywhere else, which is why I chose Ruckus.

How much have you invested with Ruckus?

The cost of Ruckus' work has been between $25,000 and $50,000 for our entire project. This is only a rough estimate, as the project is ongoing. Ruckus had a competitive rate compared to other companies I contacted.

What is the status of this engagement?

We started working with Ruckus in November 2016. The website portion is ongoing; our branding and logo are done.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The website isn't out yet, so it's hard to quantify results, but the people who've seen my logo and landing page loved Ruckus' work. They've created a thoughtful design which is mostly their own conception. I gave Ruckus information about what my company did and they took it from there. Ruckus took my feedback around what the company stood for and came up with four amazing logo designs. It was actually hard to choose one, but we ultimately selected a logo which was bold and elegant at the same time. It featured white spaces as a discrete way of portraying the gaps which appear in a mother's life, and what our company does in order to fill those gaps.

How did Ruckus perform from a project management standpoint?

Ruckus provided clear timelines and completed in advance most of the time. Things fell behind during the holiday season, but it was communicated well to me. We've had in-person and phone meetings.

What did you find most impressive about Ruckus?

Ruckus' team is able to think of creative solutions and put in a personal touch. They treat every idea as if it was meant for their own business, spending the time to understand what exactly it is that I want as a client. The team is also very nice and friendly.

Are there any areas Ruckus could improve?

I can't think of anything. I've been happy with everything that Ruckus has done so far. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Their price is very competitive.
  • 5.0 Quality
    Service & deliverables
    The quality of my logo, in particular, has been top-notch.
  • 5.0 NPS
    Willing to refer
    I already have.

Design & Marketing for Online Retailer

"Ruckus hit all of our deadlines."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Ruckus provided the front-end design and architecture for a new website, contracted out a development company to build the back-end, and handled all aspects of a marketing campaign for the site.

The Reviewer
 
11-49 Employees
 
New York City, New York
Dirk Barnhill
CMO, Online Retailer
 
Verified
The Review
Feedback summary: 

Ruckus’s leadership was smart, accessible, and honest, helping to make important decisions that allowed the project to move forward when issues came up. The first email blast that they sent out after the site’s launch generated over $1 million in sales on day one.

BACKGROUND

Please describe your organization.

We're an online retailer, whose customer acquisition strategy is based on social and viral sharing, and we guarantee the lowest online price for everything in our store.

What is your position?

I’m the Chief Marketing Officer.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Ruckus?

The company had been around for about a year, and it was clear that our website was not working in a way that was accessible to me or our users. Our Chief Executive Officer and I decided that we were going to take the site down completely and rebuild our site from scratch. We hired Ruckus through a pitch process that I ran. We met with four or five different companies, and we hired Ruckus to help us, to be our agency partner that would provide the front-end design and architecture for the site and contract out a back-end development company to build the back end.

SOLUTION

Please describe the scope of their involvement in greater detail.

The first phase was to build the site, and the second phase was to help us with marketing activities. The majority of what we’ve done has been email marketing. The next step will be Facebook and other forms of social media. Ruckus is handling all aspects of the marketing campaign.

How did you come to work with Ruckus?

We had looked at four or five different agencies. One of our founders had worked with Ruckus at another company, where he had had a positive experience with them.

Could you provide a sense of the size of this initiative in financial terms?

It was in the $50,000 to $200,000 range.

What is the status of this engagement?

We had a very aggressive timeline on this project. It was one of the criteria that we used to choose an agency partner, and that we wanted to be live in time for holiday shopping. We started the project in August, so we had about an 11-week build from scratch, so it was a very quick timeline, and I must say Ruckus hit all of our deadlines.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The first email blast that we did with our guys from Ruckus was the day before Thanksgiving, and it generated us over $1 million in sales on day one with zero issues on the site. The site performed beautifully. People navigated through it. We had an incredible number of time on site; we averaged eight minutes per user time on our site, so we just had great metrics on our first foray with these guys.

What distinguishes Ruckus from other providers?

Prior to doing this, I worked on the agency side for 25 years. What impressed me the most about Ruckus was their leadership. They were very smart, accessible, and honest when issues came up. There’s always going to be issues and there’s always going to be changes, especially in a timeline this tight. When that happened, they helped me to make decisions that allowed us to move forward and not get behind.

Is there anything Ruckus could have improved or done differently?

I like the people in the company, but they could probably use a little bit of a deeper bench. Josh and Alex are fantastic, some of their creative people are very good, but as they scale they’re going to need other people that are of a really high caliber.

5.0
Overall Score They absolutely deserve a five.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They were on time and on budget.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have twice so far.

Marketing & Business Consulting for Startup

"Project management was an area where Ruckus Marketing definitely shined."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2015 - Feb. 2016
Project summary: 

Ruckus Marketing designed a rewards mobile app, coordinated its development for both Android and iOS, and helped to develop a business plan for the app.

The Reviewer
 
2-10 Employees
 
New York City, New York
John Harrison
Founder, MugClubs
 
Verified
The Review
Feedback summary: 

Ruckus met all project timelines and budget requirements and even made sure that extra features were added to the app. Their strong project management and thorough approach make them the perfect partner for achieving great looking, quality results.

BACKGROUND

Please describe your organization.

MugClubs.com launched last September, we're a platform for bars to manage their mug clubs and encourage customer loyalty.

What is your position?

I'm the founder.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Ruckus Marketing?

The idea was to build a mobile app for iOS and Android that bar patrons could download and join the mug clubs of their favorite bars. It would be free for customers to download, and they could earn various rewards by checking in and making purchases at a particular bar.

That idea was all I had when I first approached Ruckus. From there, they helped with every aspect of the business to bring my idea to reality.

SOLUTION

Please describe the scope of their involvement in detail.

Ruckus developed a business plan for me that sketched out how we could make the idea profitable. They also designed the app and handled finding a development agency that could actually code and build it. They also obviously coordinated the marketing and promotion efforts around the app.

How did you come to work with Ruckus Marketing?

I actually went to college with the CEO of Ruckus, Josh Wood. I went to josh with this idea, and he was immediately very excited about helping me, and getting the idea off the ground. I think what impressed me in those initial meetings with Ruckus was how diligent they were, they thought about everything.

Could you provide a sense of the size of this initiative in financial terms?

It was between $10,000 and $50,000.

What was the timeline of this engagement?

We formally started meeting around September 1, 2015. The development of the app concluded somewhere at the end of February [2016]. Launching the company with Ruckus was roughly a six-month time frame.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The app is still in beta testing so it's hard to talk about results at this point. However, I can say that we met all of our timelines and budget requirements, and we're even able to add a few features at the end that we didn't think we were going to be able to. Also, subjectively, the app looks great, we haven't had any negative feedback about its performance or anything like that. I'm excited about the possibilities moving forward.

How did Ruckus Marketing perform from a project management standpoint?

Project management was an area where Ruckus Marketing definitely shined. We were on the same page throughout the whole project and especially when it comes to the development of the app, they were the ones who worked directly with the developers and made sure that everything was done correctly. I couldn't have asked for anything more from a project management standpoint.

What distinguishes Ruckus Marketing from other providers?

I've spent the last eight years working for Johnson & Johnson in corporate finance, so that's the world I come from. There are many great things about the corporate world, I think a focus on creating organized processes and minimizing overhead is often lost in the startup world. There's a certain creativity and focus on the customer that often gets overlooked in the corporate world. Ruckus was great because they had a grasp of both of those mentalities, and brought the best of both of worlds to this project.

Is there anything Ruckus Marketing could have improved or done differently?

No, I really don't. I think they really were a wonderful partner. I hope that they'll continue to grow and do well. I hope to work with them for any products I do in the future, including growing MugClubs.

5.0
Overall Score  
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I absolutely would.

Marketing Plan for Luxury Umbrella Manufacturer

"They were very thorough and had a remarkable resistance to project fatigue."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Ruckus developed a cohesive marketing plan for a luxury umbrella manufacturer, with coinciding budget and implementation plans.

The Reviewer
 
2-10 Employees
 
New York City, New York
Dave Kahng
Managing Director, Davek Accessories
 
Verified
The Review
Feedback summary: 

The Ruckus team blends business acumen with creativity to achieve a very deep understanding of a wide range of marketing activities. Their enthusiasm for this project showed in the highly customized plan that they developed.

BACKGROUND

Please describe your organization.

Davek Umbrellas makes uniquely strong and stylish umbrellas that are built to last.

What is your role at the company?

I'm the founder and CEO of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Ruckus?

Prior to working with Ruckus, our various marketing efforts were impulsive and lacked a well-thought out holistic strategy.

SOLUTION

Please describe the scope of their involvement in detail.

The scope of the project touched every aspect of marketing for us – traditional, such as trade shows; digital, such as search engine optimization and pay per click; and social, such as Facebook and Twitter. Ruckus performed an audit of our past and current efforts, identified our current customers, developed a roadmap for each marketing channel, defined budgets for each vehicle, and realistic success and failure thresholds.

How did you come to work with Ruckus?

I searched and interviewed more than 40 marketing firms, from boutique to larger firms, before selecting Ruckus.

What is the status of this engagement?

The project lasted around two months.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We were very satisfied with the results. We now have a cohesive marketing plan in place with a realistic budget and implementation plan.

What distinguishes Ruckus from other providers?

Ruckus was an excellent team to work with. There was an unusual blend of business acumen with creativity in their analysis. They had a very deep understanding in a wide range of marketing activities, which is critical when developing a cohesive marketing strategy whose parts all work together. I was surprised at the depth of detail that went into each analysis. These were not generic recommendations, but very specific and customized to our specific needs. They were very thorough and had a remarkable resistance to project fatigue. The depth and enthusiasm was consistent throughout the project.

In hindsight, are there areas in which they could improve or things you might do differently?

None. We plan to work with them regularly.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer