What evidence can you share that demonstrates the impact of the engagement?
Their overall delivery, and how they presented different options, was fantastic. They created a palette of different color options, and they presented the pros and cons of each option. They truly helped us determine what was best for the business. Based on our top choices, they gave us some feedback and we had an iterative back and forth until we got the perfect solution.
People love the results. We haven’t had any negative feedback so far. We’ve recently launched, and it’s been very exciting.
They were able to incorporate our feedback, and that really impacted the success of the project. They did a great job with that. They’re super hands-on, and they took the time to get to know our brand. We got to know their team pretty well, and we’ve done various projects with them.
How did Ruckus perform from a project management standpoint?
Their time to delivery was great, which we needed and appreciated. They were very responsive. We had weekly calls. At the beginning of the project, they brought in some of their senior partners to go over their services, skillsets, and capabilities. From that we put together a scope of work. Our second meeting was in their offices in New York. They were very collaborative and their whole team was there.
Once they gathered all of that information from us, we worked together on a daily and weekly basis to review everything.
We used a platform to store documents on the cloud. I had one main point of contact, and that really streamlined communication. It was really easy to get in contact with them.
What did you find most impressive about them?
The final assets were great. The energy that they brought to the project was really exciting.
Are there any areas they could improve?
The only downside was that they were in New York, so videoconferencing could have been helpful.
Do you have any advice for potential customers?
Be clear and direct with your needs. Outline what you’re looking for, and have an open discussion so they can provide some input. Listen to what they have to say and go from there.