What was the scope of their involvement?
Initially, they had to gain a very deep understanding of the business; what we do, who we are, who the current clients are now, and the challenges we face.
To date, we have worked with Ruckus on many things, and are currently working on more. One is a printed events brochure which highlights some of our higher-end material, with a combination of photos and text. They have also worked on the wireframes and material for our landing pages for online searches, and run ad campaigns. We are planning to do a website overhaul with them, as well as online ordering.
The project involves several iterations and putting things into practice; getting work in front of us so that we can react to it. There’s a lot of back-and-forth, but we rely on what they do, and they do it well.
What is the team dynamic?
We have worked with everyone in their team, from the most senior co-founders, down through the design team, some sales individuals, the creative team, as well as some of their web developers.
How did you come to work with Ruckus?
We originally found them through a combination of networking and web research. We had worked with another branding agency in the past but they were located out-of-state. In contrast, Ruckus is very local to us, which is helpful as we frequently meet in-person.
Ruckus also seemed to be more in line with what we’re trying to do as a company. The other agency was not as creative, a little outdated, and not as responsive. We like to work in a very iterative and responsive way.
How much have you invested in them?
It’s a five-figure total.
What is the status of this engagement?
We started working with them in July 2017 and the work is still ongoing.