What evidence can you share that demonstrates the impact of the engagement?
RubyGarage has been a big contributor to our platform. It has been a win-win situation for both of us, and I even wrote a testimonial for their website. The functionality and features demonstrate the quality of RubyGarage’s work. It’s a good product, and we’re happy with it.
The system is live for organizations to use. We wanted to build a 1.0 version, but we had issues while building it. As a result, it became more of a 1.5 or 2.0 version. What we have now is functional, but development never stops. We want to add more functionality and other things in the pipeline.
Now, we need to make sure other people are happy with it. We’ve had some engagement, but we need much more traction. I wish we had more. We are trying to find ways to get more users. Our current challenge is to let people know what we do now. The marketing side is not easy. Since we produce content in different areas, we need to market to different audiences.
How did RubyGarage perform from a project management standpoint?
We communicate through Slack and Trello. We interact with the BD [business development] manager, and he has been phenomenal. We sometimes have weird requests, but we are able to find solutions together. The manager is very helpful.
What did you find most impressive about them?
RubyGarage is reliable, which is a huge advantage. A freelancer or full-time developer might get tired of our project and move on to something else or another company. If we lose that developer, we’re stuck. With RubyGarage, the beautiful part is that they deal with this situation. They have 40 developers so they can assign a replacement if someone wants to take time off. The developers are professional, competent, prepared, and easy to work with.
Another thing I like about RubyGarage is that their price is competitive. They’re not super cheap, but they’re reasonably priced.
Are there any areas they could improve?
At first, the communication was not very smooth, especially with the project manager. For example, they would tell us about holidays at the last minute. We now have a system in place that’s very transparent. Now, the communication is perfectly fine.