What evidence can you share that demonstrates the impact of the engagement?
I believe that if you cannot measure your content you cannot impact it. Through RoyCon’s robust dashboarding and insights we are able to log onto Salesforce and run reports that give us a great sense of the application programming interfaces (APIs) that are important for our business. This has allowed us to extract really meaningful insights at the click of a button. All of this has saved us time and is allowing us to scale our business how we want.
How did RoyCon Technologies perform from a project management standpoint?
The RoyCon team is extremely responsive. If we have a last minute meeting or I need something over the weekend, RoyCon is always there. I have never received any resistance from them, instead what I receive is nothing but positivity and extra reports that they think might help me out for the next time there is a last minute meeting.
I mostly communicate with them over phone and email, but they also use a project management system called Quip. I always know exactly what is going to be delivered, and if they tell me they will have something for me by Thursday, that means I get it Wednesday afternoon.
What did you find most impressive about them?
The value of RoyCon team is their ability to make meaningful recommendations as a consultant with the best interest of the business at heart. When we are looking for people to work with we are always looking for a real partner rather than just a vendor. A vendor will simply build you whatever you ask, whereas a partner will build it for you, but they will also ask questions, offer advice, and help you actually grow your business. RoyCon is not interested in getting one job and moving on. They offer a truly strategic partnership as opposed to a vendor type mentality, and it shows in the amount of hours that they invest. The RoyCon team understands Salesforce inside and out, and they are a pleasure to work with.
Are there any areas they could improve?
There is nothing I can think of at this point. At first I was concerned about them being in a different time zone then us, but it has never been an issue.
Do you have any advice for potential customers?
My advice would be to look for a partner not a vendor. A vendor is going to do exactly what you ask them to do, but with Salesforce it's not what you need today, it's having the insight for what you need today and how those needs are going to evolve in the future. The reason I love working with RoyCon is that they allow you to build something that is effective and will help you scale your business. They help us think about limitations and challenges that allow us to make the right decision the first time rather than reworking our strategy six months later.