ROXO

BACKGROUND

Please describe your company and position.

I am the Marketing & Ecommerce Director of Roshambo Eyewear

Describe what your company does in a single sentence.

Ecommerce sunglasses and prescription glasses company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ROXO to accomplish?

• Customer Experience
• Mobile Optimization
• Branding

SOLUTION

How did you find ROXO?

Online Search

Why did you select ROXO over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from ROXO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Very impressed with their knowledge of the Shopify platform and ideas to make our store leveled up for our brand, mobile shopping experience and increased AOV at all times!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've seen a decrease in customer questions and difficulty checking out and a lift in our AOV from upsell strategies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes Matt is very responsive and always available. Our weekly meetings keep us both on track for deliverables and goals.

What was your primary form of communication with ROXO?

Virtual Meeting

What did you find most impressive or unique about this company?

One-on-one time and strategies using best practices from other work. Always appreciated.

Are there any areas for improvement or something ROXO could have done differently?

We always love working with their team and appreciate the back and forth when needed on large development quotes.