Can you share any information that demonstrates the impact that this project has had on your business?
The impact of the new projects was huge. We have gained many new customers , our efficiency was improved , our costs have decresed, our staff has decresed because of the automated processes. Our costs went down really much , we have the most flexible, responsive websites comapred to our competitors.
How was project management arranged and how effective was it?
The Project Management was handled by our team and their Project manager (who was involved in all the projects). The collaboration was a little bit complicated in the beginning , but it went up and it'sgood now.
The deadlines were handled in the correct way, some of them passed the deadline date, we have given them extra things during the entire project, and the deadline was passed. For communication we have used Skype , Outlook and Microsoft Teams.
We did not experience issues regarding the language barrier, based on the fact that every person we have been in contact with understood really good the requirements / technical problems/ integrations, based on the fact that everybody is really good in english, both writting and speaking.
What did you find most impressive about this company?
Even if we add requirements to the project last minute, they are always able to resolve the issues very quickly.
They are experienced in all the developing languages / tools we needed to use, and really capable / skilled. Besides other vendors they were distinguished by : capabilities / knowledge / team / skills / availability / and many more.
Are there any areas for improvement?
We needed to improve in commnunication , project management. Now we have a good flow, everything is in order. They have flexibility over the resources.