What evidence can you share that demonstrates the impact of the engagement?
Aesthetically, the designs are exactly what we were looking for. The product is easy to use, and it looks nice and professional. The graphing packages, in particular, were much better than what we were using before, and the portal seems to work well even on mobile interfaces, even though it’s designed for laptop web browsers. ROSSUL addressed all of our concerns about the mobile view.
How did ROSSUL perform from a project management standpoint?
They were transparent and persistent, which made for consistent progress. They were also respectful about gathering necessary feedback from us to keep the project moving forward. The visibility was also helpful; we knew what they were working on and what needed to be reviewed at every stage.
The process was very iterative, much more so than past projects that we’ve done with other designers. All of the feedback and commenting was done in sync to save time. We captured all of that on Jira and InVision.
I would often get busy with other projects for 3–4 days, and I’d go back and see that 20–30 items were already prepped for review. Most of the time, ROSSUL also included comments explaining specific design choices with questions about our goals and preferences. I would go through those items for the next day or two and then wait for them to send me more deliverables.
What did you find most impressive about them?
I was impressed with their ability to take underdefined concepts and translate them into usable designs. For example, when we started, we were trying to make a product that pulled information from electronic health records (EHRs), but we hadn’t thoroughly thought out how we wanted to display that content. ROSSUL had a fantastic idea—about 3/4ths of the way through the project—to break that content into different pages. Because of their creative thinking, we now have screens that are both easy to navigate and useful to patients.
I was also pleased with their ability to scope out the project. When we started, the scope was over budget and outside of our timeline, and we were worried that we wouldn’t be able to work with them. ROSSUL was flexible and creative in finding ways to end the project with a finished product that hit our constraints while excluding unnecessary components that drove up the cost and timeline. They were able to do that while still providing something that meets our initial vision.
The initial conversations were fantastic in many regards. They brought in a few of their designers to ask additional questions to get a feel for what exactly we were trying to do. ROSSUL recorded those conversations so that they could go back and review them to ensure fidelity with our original plan.
Are there any areas they could improve?
I don’t think so, everything looks great. The project has moved along consistently; I don’t have anything negative to say.
Do you have any advice for potential customers?
They’ll be flexible and supportive if you explain what you want. You can always ask them to make changes, and they’ll help you think through the decision in a logical manner, always trying to align with your business goals. Be transparent and know what you’re looking for, and they’ll work hard to make it a reality.