Online Marketplaces Development

Roobykon Software team provides marketplace solutions for services, products, mixed, project and booking options. Put simply, we create websites similar to eBay, Amazon, Airbnb, Booking, Upwork, Fiverr, TaskRabbit, YourMechanic and etc.

Would like to test the market firstly? Let's design a dedicated MVP, based on marketplace platform like Sharetribe, Cocorico, OpenCart, CS-cart and etc!

Need a fully-functional marketplace or an e-commerce platform? A solution, developed from scratch with Ruby, PHP, JavaScript programming languages and its frameworks & libraries, designed by our dev crew is almost in a bag.

Our main focus is saving your time, efforts and budget by providing full-cycle product development: From gathering requirements and design to development and further maintenance of your business evolution - we will make the way arm-in-arm.

We also cover additional domains such as:

  • Startups
  • Web scraping services
  • Mobile development using a Hybrid approach
 
$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2011
Show all +
New York, NY
headquarters
  • 555 Madison Avenue, 5th Floor #5153
    New York, NY 10022
    United States
other locations

Portfolio

AUGMENT – 3DFACTORY

Augment.com is a well-established provider of the innovative approach in the e-Commerce industry, which is now frequently called "A-commerce". Simply put they provide an easy and intuitive way for the online shops and marketplace owners to integrate augmented reality viewer into the product page. Using their viewer the customer can see the product 3D model right within his/her dwelling for a better judgment whether the product fits into the customer environment or not.

The different roles available will define the actions available and the visibility of the jobs. Roles are: Administrator Customer WorkerFor the Workers payout, PayPal gateway is used. Each 3d model has a price, and a worker can start to work on the single job or take a batch to work.

Also, the project has API and Webhooks implemented on top of Sharetribe engine by our team. Augment- 3DFactory API created for to enable the third party applications to trigger the same job processes as the human users...

BESPACED

The customers can explore the marketplace to find a space that fits their needs. All spaces are verified and photographed by Bespaced team. The service concierge team is here to help 24/7. Can’t find what you’re looking for? They will send you our suggestions.

Bespaced opens all doors in town, you get a complete knowledge of your area’s spots and corners. The service allows to find and book exclusive spaces matching your most creative ideas. From urban lofts and studios to modern meeting spaces, the service got them covered. Bespaced allows you to make money with each booking, even if your space is unused just a few hours per day.

Based on Ruby on Rails framework and leverages the power of the Amazon AWS services like EC2, S3, CloudFront to make the user experience as fast and glitches free as possible. Mangopay is used as a payment gateway for fully automated processing of payments between all the three parties involved: space owners, customers as well as the...

BEAUHEME

Beauheme is a B2C services marketplace for a South African market, which connects the professionals (beauticians) and the individuals seeking the professional beauty services. With a powerful marketplace features, the individuals can find the master according to their current needs and to book the appointment using the on-platform availability calendar with multivendor booking facility. Complemented with an ability to pay to the beauty professionals via the platform Beauhème marketplace is really a one-stop online beauty assistant. For Beauties, the Beauhème puts the power of beauty in the hands of the customers. Customers can use the search function to find a beautician within their city to beautify them from within the comfort of their home. Through making use of our online platform, they can find available beauticians within their area faster than before. Beautician can expand their client base by using Beauhème to showcase their work and advertising beauty services to potential...

LUMIARTS

The parent company Luminaire Arts Ltd (www.luminairearts.co.uk) is a highly reputable and trusted Art Consultancy, assisting Interior Designers and Corporate Companies across the world source wonderful art for their projects. From the showroom and Gallery in Belgravia, London, the company endeavors to offers wonderful customer service to the businesses.

The marketplace offers a really special collective of amazing art and hopefully makes life a whole lot simpler for the customers to find the kind of emerging artists that offer high-quality art that potentially can be both collectible and investment art. All the wonderful art on this site is sold and delivered by the hand-picked and highly curated artists. What's more, the company has a very large presence of British based artists for the customers' perusal!

This original art marketplace is based on the Sharetribe open source platform, which we customized to...

DOGGYWIFF

Doggywiff is a company founded by two dog lovers who struggled to find reliable dog-sitters while they were away. Coming back from their different trips, they noticed their dogs were unhappy, depressed and left them feeling guilty when they traveled. This is where they decided to build a marketplace, where dog owners could connect with professional dog sitters, creating this stress-free experience, far away from the traditional dog kennels.

Doggywiff is a lifesaver in helping you arrange care for your dogs while you are away. All the sitters on the platform are reviewed through a background check and will give personal and loving attention. Whether your dog needs care, exercise or just fresh air, Doggywiff connects dog owner with dog sitters in a simple way. From the onboarding time, you can enjoy your time while you are on holidays and relax.

The project is built on top of the Sharetribe open source engine with customizations of the user experience, main pages...

AUTOGUIDE

The platform allows the customers find the necessary car service providers in no time. And on the other side, the car service owners can get a steady stream of customers via the platform.

The site allows the customers to choose the most appropriate car service from the overall catalog of the site, find the service by its location on the city map, leave a request for repair or to get in touch with the service representative directly. Thanks to the previous customers' ratings and reviews as well as versatile pricing strategy on the platform the customer can easily decide which provider is the best match in his current situation.

In their turn, car service owners and private car repair professionals can post the information about their offerings on the site. Bona fide masters will quickly accumulate the positive customer feedbacks and gain a good rating on the platform. Which will further lead to the revenue increase.

The implementation of the platform is based...

KI-KAYAKS

One can find tons of information about the kayaks’ design and constructions, their specific types, and the thorny path of development there. Along with numerous video interviews and tutorials, Ki-kayaks can be truly considered as a source of inspiration for people who would like to make their lives more colorful. And, finally, of course, there’s a possibility to order a customized kayak.

LIFE SHERPA

LifeSherpa provides advice to residents of Australia who are over 18 years old in relation to the following products: deposit products; bonds and other fixed interest products; life insurance products; managed investment funds; retirement savings accounts; shares; superannuation, etc.

BURST SMS

BurstSMS provides website operators and other individuals with a variety of tools and resources to enable them to collect visitor mobile numbers and to create, launch, and manage online SMS campaigns. The system allows to deliver thousands of messages instantly. 
The system is aimed to serve the large SMS campaigns and surveys. It features the advanced functionality for businesses of all sizes (extended campaign statistics, templates, contact lists import, flexible pricing plans, etc.) and the ability to integrate with the existing third-party SaaS systems using APIs and email2SMS service. 
The service is implemented using LAMP technology stack, using Kannel as connectivity to the SMS gateways. 
The UI of the service communicates with the core using REST interface, for better flexibility. The UI of the service consists of the 2 logical parts - the user interface and the administrative interface. Also, the...

CARBONIX

Carbonix sells aerospace ships for different needs (for agricultural, military, meteorological, emergency measures, etc.) and marine ships such as catamarans and yachts. As well, their production is oriented to custom solutions.

GLOBAL REV GEN

Global Rev Gen works with brands and other agencies all over the world to implement digital campaigns in new and innovative ways. Its focus areas are consulting services (strategic advice around delivering Business, Brand, Marketing and Media outcomes) and media services (media strategy, campaign planning, media planning & buying, campaign management & assessment, tracking & analytics, reporting, re-investment planning & optimization).

COGNITION

Cognition system is a complex solution to control entities used in everyday work of Global Rev Gen company. This is the campaign management platform, which provides the access and efficient operations by advertising campaigns. Cognition system is a data warehouse of thousands of global traffic sources, all categorized by digital channel, traffic type, quality, and accessibility.

LATEST CASINO BONUSES

Latest Casino Bonuses is a massive gambling related resource, which provides its visitors with an excellent content and comprehensive information about latest news, bonuses, no deposit codes, tournaments, free games and so on. The website has a wide casino forum, and aggregates a huge variety of gambling sources, so there's always an opportunity to play a favorite game online.

Reviews

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Development of Equestrian E-commerce Shop

“They brought my ideas to life and saved us from a lot of mistakes we would’ve made by ourselves.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2017 - Jan. 2018
Project summary: 

Roobykon helped develop an e-commerce site, working on the backend, infrastructure, and quality assurance. They also consulted on selecting a CRM system and helped with an online magazine.

The Reviewer
 
1-10 Employees
 
Wellington, Florida
Neal Thomas
Manager, HorseBuff
 
Verified
The Review
Feedback summary: 

Roobykon did high-quality work for a fraction of their competitors’ prices. Their code is well-developed and the foundation for a successful e-commerce platform. The entire team was experienced and consistently met deadlines.

BACKGROUND

Introduce your business and what you do there.

I’m the manager at HorseBuff, an equestrian marketplace for people who want to buy and sell equestrian gear online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Roobykon Software?

We needed a partner to code, debug, deploy, and define specifications for a multilingual marketplace that was desktop and mobile friendly.

SOLUTION

What was the scope of their involvement?

Roobykon provided business analysis, programming, and quality assurance services. They suggested what software to use for the marketplace and performed all the necessary customizations. We used a series of different frameworks whose backends we heavily modified and modeled after open source ones.

Roobykon assisted with setting up and building out the infrastructure, including multiple environments. Most of their work was in Ruby on Rails, MySQL, and Linux CentOS. They also consulted on our CRM system and online magazine.

What is the team composition?

They provided a project manager, UX/UI designer, frontend and backend developers, DevOps engineer, and QA engineer.

My main point of contact was the project manager, although I sometimes talked to the CIO and CEO.

How did you come to work with Roobykon Software?

We initially found them on Upwork. They did some work for us a while ago and had the right skills for this project.

How much have you invested with them?

We spent over $20,000.

What is the status of this engagement?

The project lasted from August 2017–January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t fully launched yet, but Roobykon has done more work for a third of the price others were charging. Their extensive experience with marketplaces has saved us lots of time and money.

Our tech people have reviewed their code and say it’s great. This project has become the next stage of our business—it’s helped make our processes better-defined and allowed us to reach a wider audience.

How did Roobykon Software perform from a project management standpoint?

Their project management is good. They fulfilled requirements in a timely manner and had regular deployments onto the staging server.

We ran an agile process with necessary design and testing stages. We did small iterations to keep things moving, and they worked hard to deliver on schedule.

What did you find most impressive about them?

They brought my ideas to life and saved us from a lot of mistakes we would’ve made by ourselves. Throughout the entire process, they were kind and patient, even when we changed the project scope.

We were expecting outsourcing to be a difficult process, but Roobykon was incredibly easy to work with. They were fair and honest in billing, charging us less than others with less experience. We were very impressed with their work.

Are there any areas they could improve?

No, they were exactly what I was looking for. They were experienced, within our budget, and fine with iterative development.

Do you have any advice for future clients of theirs?

Speak with them and see if they’re a good fit. They’re honest, sincere, and knowledgeable, so I definitely recommend them.

5.0
Overall Score They put in the time and effort to build a great project, not just make money.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They consistently delivered on schedule.
  • 5.0 Cost
    Value / within estimates
    I was pleasantly surprised with their cost and service level. I don’t know why we didn’t hire them sooner.
  • 5.0 Quality
    Service & deliverables
    Every team member was professional.
  • 5.0 NPS
    Willing to refer
    I’ve already referred them a couple of times and will continue to do so.

Platform Development for Social Influencer Marketplace

"We’re impressed with their determination to solve complex problems."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2017 - Ongoing
Project summary: 

Roobykon assisted with frontend and backend development, data migration, and merchant services integration. Their team continues to improve functionality.

The Reviewer
 
1-10 Employees
 
San Francisco Bay Area
CEO, Digital Marketing Platform
 
Verified
The Review
Feedback summary: 

The platform is gaining a significant following in a niche market, which is attributed to Roobykon’s understanding of business goals. Their tenacity and expertise have led to a long-term collaboration.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of a digital marketing platform that connects brands and social media influencers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Roobykon Software?

We hired Roobykon to build a custom marketplace solution to replace our old technology, which was built with .NET.

What were your goals for this project?

We wanted to reduce UX errors, improve stability, and streamline workflow management. We also wanted to shift to an open source solution.

SOLUTION

How did you select this vendor?

We posted an advertisement and chose Roobykon because we were pleased with their reviews and ratings.

Describe the project in detail.

Roobykon is helping us overhaul our website by providing expert knowledge on specific areas. Initially, they designed the frontend and backend of our web application and helped import existing data to our new platform. Roobykon also provided assistance in setting up merchant services. Currently, we are in the process of adding more features and developing new ideas on the platform.

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

Roobykon clearly understands the vision and scope of our project. Since we have few competitors, our platform has helped us gain traction fairly quickly in our niche. We continue to grow and acquire new users every day.

How effective was the project management?

Roobykon’s team is highly organized and professional. They have a project manager who communicates regularly and makes sure we are on track.

What did you find most impressive about this company?

We found their determination to solve complex problems very impressive. We’ve rarely heard them say “no,” which is a relief. Instead, they do intensive research on our industry, allowing them to give feedback and suggest possible strategies. They are proactive about finding solutions.

What tips or recommendations do you have?

They could improve their pricing estimates, but you can be sure of receiving quality output.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Marketing and Billing Automation for Digital Marketing Firm

"Roobykon Software stood out from the crowd by providing excellent services for affordable prices."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2012 - Ongoing
Project summary: 

The long-standing partnership has addressed all aspects of the client's workflows, automating processes and creating other efficiencies wherever feasible.

The Reviewer
 
11-50 Employees
 
Sydney, Australia
Salvador Klein
CEO, Global Rev Gen
 
Verified
The Review
Feedback summary: 

Roobykon have proven themselves detail-oriented and effective leaders of business process reorganization. The burden caused by time zone differences has been ameliorated by the familiarity of one another's working style.

BACKGROUND

Introduce your business and what you do there.

Global Rev Gen is a digital consultancy and media agency. Global Rev Gen works with brands and other agencies all over the world to implement digital media campaigns in new and innovative ways.

Our consulting services include strategic advice around delivering business, brand, marketing, and media outcomes. We consult to startups and corporates directly as well as their agencies. Our media services include media strategy, campaign planning, media planning and buying, campaign management and assessment, tracking and analytics, reporting, and re-investment planning and optimization. We work across every digital channel and sometimes some offline ones, too.

I am the founder and CEO of Global Rev Gen.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Roobykon Software?

The challenge which we addressed by building a Cognition platform was to streamline our company operations, starting from prospects management to automation of the client billing. The system had to be equally accessible around the globe to allow all Global Rev Gen employees around the world interoperate quickly and efficiently. Also, Cognition had to be able to provide extensive integration capabilities with various third party services such as HasOffers, Xero, RedBooth, and many others.

Aside from the Cognition efforts, Roobykon Software implemented numerous smaller projects for both my needs and my partners’.

SOLUTION

What was the scope of their involvement?

From the beginning, it was an ongoing project developed on a continuous flow of new requirements. New subsystems were created and refactored as required by evolving business needs. The scope for many of the subsystems included the basic user interface/user experience work, design efforts, further HTML/CSS markup, front and backend development, quality assurance, deployment, and support of the project. Roobykon Software’s representatives communicated with our managers and operators to address the new requirements better. The project is constantly evolving according to Global Rev Gen’s ever changing workflow, to allow the managers and operators do their work in the most efficient way.

How did you come to work with Roobykon Software?

We have tried many companies and individual developers before them, both remote and onsite. Roobykon Software stood out from the crowd by providing excellent services for affordable prices. They delivered great attention and care to each issue, no matter how big or small it was.

How much have you invested with Roobykon Software?

The investment into the development is over $300,000 to date.

What is the status of this engagement?

The project has been developed for over six years and is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The project has become a backbone of the Global Rev Gen company workflow and is being used for all employees and their everyday activities.

What did you find most impressive about Roobykon Software?

What has impressed me the most is their attention to details and their desire to provide the best possible results for any requirements.

Are there any areas Roobykon Software could improve?

The major drawback is the time difference between Australia and Ukraine, but after so many years of cooperation, we managed to mitigate this and build a successful working relationship.

5.0
Overall Score I am pretty much satisfied with our work together. That is why we have partnered with these guys for over six years now.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    The deadlines on the projects with clearly defined requirements were met, albeit with some scope creep, which while frustrating as a client, should be a shared responsibility with the developer.
  • 5.0 Cost
    Value / within estimates
    The work they’ve done was under the “time and material” scheme, so when the requirements were defined, the original estimate was followed pretty closely.
  • 5.0 Quality
    Service & deliverables
    The development efforts were done according to the requirements and with the most appropriate approach taking into account the situation of the project.
  • 5.0 NPS
    Willing to refer
    I have recommended them many times for both my partners and customers.

Feature Driven Development for A2P Texting Platform

"We had a good experience in the way Roobykon supported the platform when various challenges arose."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Confidential
 
2011 - 2015
Project summary: 

Roobykon was the primary developer of an application to person SMS messaging system.

The Reviewer
 
2-10 Employees
 
Sydney, Australia
Co-founder, Burst SMS
 
Verified
The Review
Feedback summary: 

Roobykon continually enhanced the platform as it doubled in size and revenue. Their resources worked hours typical for their home office but generally met the client's expectations.

BACKGROUND

Introduce your business and what you do there.

We run an A2P [application to person] business transmission platform, probably most similar to Twilio. We’re a 10-man organization, and I’m the co-founder and managing director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Roobykon Software?

Roobykon Software was asked to provide platform optimization and ongoing development work.

SOLUTION

What was the scope of their involvement?

They were custodians of the platform for a couple of years. It was originally built with a LAMP stack, and they worked within it for the backbone. They worked with us from 2011 to early 2015 and were our sole developers for that period.

They were primarily feature and optimization driven in their efforts. We would request that Roobykon Software put together features that were added to the platform. They would wholly develop the solution; then we would test it before taking it live. We primarily worked with two of their developers.

How did you come to work with Roobykon Software?

I received a referral from a contact of mine who had been working with them on some other projects. We made contact and decided to give them a go.

How much have you invested with Roobykon Software?

It was market rate, but the exact amount is confidential.

What is the status of this engagement?

Our relationship concluded in 2015.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Roobykon kept our platform up and running for our customers. We grew the business by 100%, in both volume and revenue, over the course of the time they were working with us. Our platform experienced successful growth on a number of metrics. We had a very high degree of platform uptime. We had a good experience in the way Roobykon supported the platform when various challenges arose.

How did Roobykon Software perform from a project management standpoint?

Although we had a contract relationship, they acted essentially as employees that we managed. We utilized digital channels for our briefings, such as Skype and email.

What did you find most impressive about Roobykon Software?

They were good developers, and they performed well in everything we required.

Are there any areas Roobykon Software could improve?

It would have been nice if they had guided us toward some newer technologies sooner. However, I do think we were a little resistant to it ourselves, so that wasn’t necessarily their fault.

4.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    The time zone difference was a challenge for us; however, they were always available in their time zone.
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Client Portal and Salesforce Development for Financial Advisory Service

"They took what we gave them and they delivered a very good result quickly."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Aug. 2014 - Ongoing
Project summary: 

Roobykon developed a financial planning web portal and connected it to a Salesforce-based backend management system, which they continue to support.

The Reviewer
 
2-10 Employees
 
Sydney, Australia
Vince Scully
Co-founder, LifeSherpa
 
Verified
The Review
Feedback summary: 

Detailed documentation and strong communication contributed to a successful implementation and these factors continue to mitigate concerns inherent to outsourcing arrangements.

BACKGROUND

Introduce your business and what you do there.

LifeSherpa is an online financial advice business that is focused on the needs of younger people with little or no money to invest. We focus on things like paying off debts, budgeting, cash flow management, buying a first home, insurance, retirement savings—the things that the so-called robo-advisors don’t deal with. If you want a US equivalent, sum180.com or hellowallet.com are probably the closest to put things in perspective. We call it a hybrid platform. The front-end of the website, mostly the repetitive stuff, is all automated until the client is in the position ready to do something. There is a real advisor in the background ready to talk to the client at the right time. Online coaching supported by a real person for implementation is the best way of describing it. I’m one of the 2 founders of the company. I’m in charge of the financial aspect while my business partner Salvador oversees the digital marketing aspect of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Roobykon Software?

The website was really about engaging with an audience that wasn’t engaged. We needed a CMS with a web-based component for our clients to interact with. The look and feel are almost as important as the technical specs that we spent almost a year getting together. Our internal business systems are all Salesforce-based. The user enters all his details on the web and then we extract that information. Salesforce then manages all the workflows for inbound calls, inbound emails, assignments, escalations, and service time management. The web is really the public window out there, but the client never sees Salesforce. We were looking for resources to help us put it all together.

SOLUTION

What was the scope of their involvement?

We launched with a freemium model, like LinkedIn, back in February 2015. Throughout 2015, we got feedback from members that the site was actually a bit confusing. We transitioned to a free-trial model, like Netflix, in late 2015 and relaunched in February 2016. That was a fairly significant relaunch after we changed the first few screens and some messaging on how we upgrade someone from a free trial to a paid service. We didn’t have to change much of the underlying technology. Also, we were giving away one of our tools for Psychological Traits Metrics for free. These are normally part of the paid services, but Roobykon helped us build everything that was going to make most of the processes work without paying for the service. We delivered heavily spec’d out workflows and screen labs and they did the rest.

How did you come to work with Roobykon Software?

My business partner had used Roobykon to develop the internal platform for his business, so that’s what led us to them. Comparing working with either an Australian or offshore team, we came to the offshore conclusion relatively quickly. Then it was a matter of trying to find who we could deal with comfortably. It was a tradeoff between price and overhead, but there also were tax benefits to doing it off-shore. We spent a lot of time working through technology implementation options and we landed on Roobykon as a solution. We started with a .NET vs. PHP vs. Ruby argument, but we ended up using Ruby. That helped Roobykon make it to the shortlist.

How much have you invested with Roobykon Software?

We’ve spent between $150,000 and $250,000 over the course of multiple years. Most of that was between August 2014 and February 2015. We later did a rebuild and reoriented the front-end of the website in October of 2015. We had done a lot of work previously, probably in a slightly more traditional approach.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

From a business perspective, we’ve been acquiring members primarily from Facebook. Salvador, my business partner, is currently handling all the digital marketing campaigns, and he has been able to engage an audience that traditionally wouldn’t be engaged. Also, the website itself has been received so well, we have even received some awards here in Australia.

How did Roobykon Software perform from a project management standpoint?

My business partner had experience from building his platform for his business, so he attended most of the meetings. I would talk to him first and then he would meet with Konstantin Dynda [Co-founder]. He then shared the call logs or conversation transcripts with me afterward. Konstantin speaks perfect English and we’ve been able to improve the results by having those transcripts. So, if you’re worried about dealing with someone offshore in a different time zone and that speaks another language, that’s how we dealt with it. Everything looked good and was delivered on time. It was a positive experience overall.

What did you find most impressive about Roobykon Software?

They took what we gave them and they delivered a very good result quickly. They are very responsive. We rely more on writing rather than verbal discussions.

Are there any areas Roobykon Software could improve?

They could’ve done a better job on the backend piece. That could be partly a reflection of us not spec’ing out that part of the system enough. This part allows us to see what the user puts on the website, compared to what we see in Salesforce. We must double-check the information, which can be a bit difficult. We haven’t invested the time and effort in upgrading that, it’s a low priority for now.

4.5
Overall Score Overall, it was a very positive experience. It all worked because of the relationship built between the teams.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer