What was the scope of their involvement?
Using our old process, a customer looking for a custom pipe design needed to sketch their desired product by hand and send us the drawing. From there, we would create a parts list and size everything to follow up with a quote. This process took 1–2 business days, and the customer still had to place their order after all that.
We have multiple systems, sizes, and fittings, so this project was a big undertaking. The app was built using a framework called Custom Visual Configurator that they created for similar projects. The cloud-based product allowed users to design pipe solutions visually that immediately generated a corresponding parts list. RoleModel Software started with their base framework and built upon it to fit our needs. Now, the app can create parts lists and instantly dump the products in a shopping cart. Instead of a two-day wait time, the app cuts the process down to about 30 minutes.
Although the final app has launched, they’re providing ongoing support and implement minor changes to the UI. Not many changes have been needed.
What is the team composition?
In total, they had about 10 people who worked on the project over time. This includes Phil (Project Management Director, RoleModel Software), Ken (Founder & CEO, RoleModel Software) who was our initial point of contact, and John (Sr. Developer & DevOps Engineer, RoleModel Software) who was the technical lead. We had other interactions with their marketing team, UI designers, and others. The team was \large enough, with a diversity of skills to pull off a large project on an accelerated timeline.
How did you come to work with RoleModel Software?
We found RoleModel Software during our research on the Custom Visual Configurator framework they created in their prior partnerships. After examining their capabilities on those solutions, we decided to hire them.
How much have you invested with them?
We spent about $250,000 with them.
What is the status of this engagement?
The project lasted from December 2018–March 2019, but they still provide maintenance to the system.