Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I came away really satisfied with my end product. It was something that almost made me want to cry when I looked at it because it looked so beautiful and professional. What they designed for me took my vision to the next level, for it was something that I would never have been able to do. I’ve had people comment on how nice and professional the website looks. Roja Interactive encouraged me to do social media presence during one of my early conferences, so I started a Facebook and Instagram page for my business. Those things have generated leads to the website for the blogs that are there. That has resulted in people reaching out to me with concerns regarding depression, anxiety, or relationship issues. People are calling to see if they can come in and schedule an appointment, or inquiring about what it is that I do at my business. Since my website and the blogs have been up and running, I’ve seen an increase in leads and client referrals.
How did Roja Interactive perform from a project management standpoint?
I found them to be really responsive. If I sent an email, I usually got a response within an hour or two. They always picked up as soon as I called. If I called and they were on break, they called me back right away to say they we were at a meeting or something. They are one of the more responsive companies I’ve had the pleasure to work with.
Everything was within budget. They gave me a price range, and it fell right within that. I’m also pretty sure they kept to the timeline. If there was going to be a delay for a few days, they gave me a heads up and kept me in the loop. If they were anticipating one piece of the website done for me to test but it wasn’t available on time, they wrote me an email saying, “We thought this thing would be done, but we actually need an extra day to work on it. But we’re still going to hit the deadline.” Despite those delays, everything still fell within our projected launch date.
What did you find most impressive about Roja Interactive?
Their responsiveness stood out. When I talked with Jason, who I believe is the owner, I felt like he really took the time to listen to what my vision was and the concerns I had. It was a collaborative approach. I felt like they cared about my project as much as I did. To me, that made a big difference. I didn’t feel like I was a client per se. Instead, I felt like I was a member of their team. When I talked to other companies, I didn’t quite get the sense I was working with a team of people helping me bring my vision to life. Instead, it felt like I was hiring a company to do it and have to be directive in what I wanted. His team just got it from the beginning. There was a natural sync there that stood out for me.
Are there any areas Roja Interactive could improve?
Not to my knowledge. Maybe that’s just me not knowing. I’m happy with everything, so I can’t think of ways they could improve because I’ve had great success with them.
What tips or recommendations could you share that might increase the likelihood of success with Roja Interactive?
It’s important to have a vision of what one wants because it helps the design company give life to that particular vision. I certainly recommend that people give some forethought into what they want instead of calling cold or being ambivalent about things. Having some level of direction helps give Roja that extra stuff in bringing the vision to life. Then from there, they can walk you through it. It would be helpful to think ahead and have an idea ready.