RockLab

BACKGROUND

Please describe your company and your position there.

Consultant for a sport company that wants to develop their e-commerce activities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RockLab, and what were your goals?

An existing e-commerce website had to be re-designed completely into a new look M2 store. Challanges was the new look with the existing products, mobile friendly and speed optimalization.

SOLUTION

How did you select RockLab and what were the deciding factors?

They completed the job super good. All requirements were met and there was never a 'no, we can't do this' type of reply. Always willing to look for a solution fitting for the situation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Download the 'old' products and import them into the new store. New customized looks and catalog feel was to be applied (quite some customization in front- and backend). Main technoligy was the M2 backoffice supported with several plugins, customized solutions and requests for speed optimalization.

How many people from the vendor's team worked with you, and what were their positions?

We had one contact person that talked with several developers within Rocklab. All outstanding work and willing to modify when needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Fully delivered project that required the needs at the beginning of the project (and in some aspects even more!).

Describe their project management style, including communication tools and timelines.

Communication by chat, very personal and during business hours.

What did you find most impressive or unique about this company?

They can offer it all from backend modifications to front end changes. As said before, they always found the fitting solution. Perfect.

Are there any areas for improvement?

Not that I can think of.

BACKGROUND

Please describe your company and your position there.

I’m the founder of Care on Demand, a startup that offers web-based services to match domiciliary care workers with care seekers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RockLab?

Our whole business model depended on having the right online presence and technology. We wanted a professional looking, user-friendly, robust, and stable web application. The solution needed to enable care works to create profiles and care seekers to engage with the ones that met their needs.

What were your goals for this project?

We wanted RockLab to build a fully-functional website and web app from scratch. We had a strict budget and list of desired outcomes and benefits, which needed to be fulfilled to make the project successful.

SOLUTION

How did you select this vendor?

We shortlisted five developers and engaged them to ascertain their thoughts, plans, and ideas for the project. RockLab stood out immediately because they had a strong background with work similar to our requirements. They were knowledgeable, helpful, and particularly forthcoming during the selection process. Based on their lower quote, we decided RockLab could deliver high-quality service at a competitive price.

Describe the project and the services they provided in detail.

First, we had an in-depth discussion to review our vison. RockLab then created wireframes, mock-ups, and process flow schemas that formed the basis of the skeleton app. We divided the project into stages, each with accompanying milestones. Ultimately, the team designed, developed, and configured the website and web app.

What was the team composition?

We had one main point of contact.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The web app has been fantastic for our business because it allows us to operate exactly as we want. The team completed all milestones to a very high standard; the web app continues to function smoothly and efficiently. We can now concentrate on building a great brand, safe in the knowledge that the foundations of our technology and web presence are solid.

How was project management arranged and how effective was it?

They were professional and responsive throughout the project. The team complied with all project structures, plans, deadlines. The same resource managed all important milestones to ensure that no information slipped through gaps; we appreciated not having to deal with multiple project managers.

What did you find most impressive about this company?

They always went the extra mile to show how much they cared about our company.

Are there any areas for improvement?

I cannot think of any significant areas that would need to be improved.

BACKGROUND

Please describe your company and your position there.

General Manager / Owner @ 365 Enterprises Pty Ltd

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RockLab, and what were your goals?

We had many projects we worked with Alex and the RocketLab team on - including Magento templating, development, customisations, and many other efforts.

SOLUTION

How did you select RockLab and what were the deciding factors?

Excellent knowledge, understanding of Magento and systems. Alex and crew knew their stuff, and I recommend them highly.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Magento templating, Magento customisations and Magento extensions, additions etc. Everything Magento.

How many people from the vendor's team worked with you, and what were their positions?

I'm not sure - Alex was always the point of contact, and he was a programmer, knew his stuff.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Excellent results. Highly recommend Alex and team!

Describe their project management style, including communication tools and timelines.

Not sure

What did you find most impressive or unique about this company?

Their knowledge of Magento impressed us. Their honesty, trustworthiness and integrity in billing and work they did. They did the right thing on every occasion.

Are there any areas for improvement or something they could have done differently?

I don't think so .. they did it all so well !

BACKGROUND

Please describe your company and your position there.

We’re a small business that sells flyfishing equipment online and in-store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RockLab?

We needed a capable programmer to fix the issues we were experiencing on our website.

What were your goals for this project?

To fix our problems and increase online sales.

SOLUTION

How did you select this vendor?

We found them on Upwork.

Describe the project and the services they provided in detail.

They did a lot of programming for our Magento website, conducting many different types of tasks.

What was the team composition?

Aleksandr (Developer, RockLab) was our contact and programmer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve seen an increase in our sales as a result of their work.

How was project management arranged and how effective was it?

We communicated directly with Aleksandr, which was great.

What did you find most impressive about this company?

Their punctuality is impressive.

Are there any areas for improvement?

No.