What evidence can you share that demonstrates the impact of the engagement?
The results vary, since often website development has to do with something else, like a brand relaunch or an advertising initiative. However, my team’s satisfaction with RocketBuild and that of our clients who work with them is very high. RocketBuild provides development services that we cannot handle on our own.
How did RocketBuild perform from a project management standpoint?
We give all of our requirements to Tyler, who then disseminates them to his team. We often have in-person project kick-offs with the developers to set expectations and ensure we’re meeting their requirements while they’re meeting our client’s needs. We inform clients upfront that RocketBuild is our partner. Rather than merely taking information from RocketBuild and passing it on to our clients, Tyler and Jason often attend client meetings as the subject-matter experts. They’re invested in the client’s success and communicate directly with them.
RocketBuild is also very adaptable. They don’t insist on adhering to a rigid sprint cycle; if we need something done immediately, Tyler tries to address it quickly. When they were across the street from us, we had a lot of in-person meetings. Since they've moved, we primarily communicate with Tyler via e-mail, text, or phone call.
What did you find most impressive about them?
RocketBuild is a transparent and flexible partner. They’re able to work with and support multiple CMSs. They took the time and underwent the training necessary to develop the nonprofit’s website and migrate it from Sitefinity to WordPress.
They also understand that not every customer is going to pay for a full custom build. They’re able to modify tools and CSS to function the way we want them to operate within themes.
Are there any areas they could improve?
It’s on us and RocketBuild – the smaller/one-off changes get lost because we do not have a weekly or bi-weekly status update from them. Sometimes these fall off of my radar and then realize we have something with them. They are never late on a deliverable, but better visibility in some instances would be great.
Any advice for potential customers?
If you provide expectations upfront, RocketBuild will meet these expectations and be transparent about deliverables. They’re willing to adapt and adjust at any time, and they’re not overly rigid about the budget.