What evidence can you share that demonstrates the impact of the engagement?
We are just going live with version 2 of our app now, but our beta testers have been impressed with the overall flow and functionality of the e-commerce system.
We've dealt with many design and development companies throughout the lifespan of our business and I can categorically say that Rocket Lab is the most responsive. They deliver the highest quality work in the shortest timeframe out of all the companies we've dealt with. They're very reliable and haven't had any delays. We're very happy with the most recent project. It's been bigger than we expected, but that's due to how many vendors and APIs we're using. Rocket Lab's been quick to handle any changes or extra requirements -- they always have the resources on staff to assist us.
How did Rocket Lab perform from a project management standpoint?
They're very flexible and willing to adapt to our organizational needs since they're based in Sydney and we're in Melbourne. We use Skype and Slack regularly, but we've also had face-to-face contact, and sometimes we'll email or talk on the phone. They do a great job meeting the end-to-end requirements of our business.
Their ability to strategize is also a major strength. Julien and his team have probably saved us time and money by anticipating issues or errors that might arise further along the process. They're experienced at running large projects and don't jump in without analyzing the data or information you share.
What did you find most impressive about them?
I've been impressed by their customer service and by their ability to rise to every challenge we've encountered so far. Specifically, they responded well to taking over the design work midstream after we had problems with the previous designers.
They also instill a sense of confidence, because you can trust their work to function correctly. A lot of times when we send things out for QA it's riddled with errors, but Rocket Lab clearly has a solid internal testing process because their work almost always comes back as expected.
One of their other strengths is their ability to excel across a variety of areas, including app development, SEO, design, UX/UI, and web development. They're like a one-stop shop for any business that wants to have a brilliant online presence, measure success, and experience growth.
Are there any areas they could improve?
We have built immense trust with Rocket Lab over the years, to the point that sometimes we get them to engage in projects without us requesting fully itemised quotes. They could be more proactive in ensuring that we are fully aware of the scope and expected costs of such projects, but as mentioned this may be more a point to improve in our overall working relationship, not specific to Rocket Lab. Their pricing is competitive from when we last did a market review, they are not the cheapest but you can’t have good and fast and cheap. They are not the most expensive either. We feel we get a good, fast and well-priced service with them.
Do you have any advice for potential customers?
I’d recommend meeting in person early on, if possible, because that really helped us going forward. If you can’t, definitely have a face-to-face video conference. Beyond that, be clear with your requirements, but also open to suggestions. Rocket Lab is very experienced and they often notice things that weren't on your radar initially. Take advantage of all their services and allow them to have their own input because they're creative and forward-thinking.