What evidence can you share that demonstrates the impact of the engagement?
We wouldn’t be anywhere close to looking as professional as we do without them. We’ve raised about $100,000 over a year and a half, which isn’t bad, but the content and messaging on our site and social media make us look like a large charity. They built our website with the foreknowledge that we’re going to be big, so it has the necessary infrastructure.
We’re going to make a lot of changes on the website, so it’ll be even better—I had a change of vision around September of last year. I wrote my model outlining what I wanted and sent it to Michelle. They took that and put it into a more acceptable format for the general public. The graphics and flow were all their work.
How did Robyn & Robyn perform from a project management standpoint?
They end up waiting on me as the bottleneck. Michelle is organized and articulate in her writing. She found Donately, connected the dots with her web designer, and found a solution to our needs. They’re problem solvers. When I get an email from them, I know it’ll be organized and outline what my action items are. I’m really impressed by the organizational skills I’ve seen so far.
What did you find most impressive about them?
They’re not afraid to push back, which I like, and I listen to them when they make a case to us. Michelle is a millennial, so she has useful insights into what people are looking for, and I put a lot of weight into what she says. Michelle is a good listener, and their ability to listen and then agree or disagree is important.
They’re not afraid to step out and do things that go outside of what we’re asking for. I had no idea how talented they are. Michelle thinks outside the box, connecting my ideas into how they can be messaged. Her sister designed an amazing set of graphics for custom shirts we’re putting together.
Are there any areas they could improve?
I can’t think of anything. I might be able to come up with something were I deeper into things, but not from this level.
Do you have any advice for future clients of theirs?
Upfront communication on the scope is important. They do a lot of things, so clients should think about what other services they need. There wasn’t much detail in many cases because we were just starting out, but they helped identify what we needed.