Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Before engaging RobustTechHouse, we were using an old e-commerce site which had an amateurish look. Their team reworked our entire site into a much more professional looking and robust platform. Since then, we have seen a significant increase in terms of traffic and conversions.
We used to have fewer than 10 orders per week; since we were new to e-commerce ourselves, most of our sales were being made offline at the time. Since embarking on the new platform, we have increased numbers to several hundred orders per week.
How did RobustTechHouse perform from a project management standpoint?
RobustTechHouse's project manager is quite good. She lived up to our expectations in terms of delivery and had a good sense of business requirements. Overall, the project was well managed, despite working with a remote team in Vietnam. There were times when we needed to rush items, but RobustTechHouse pulled through most of the time. We used Slack for tracking the development and for communicating with the team.
What did you find most impressive about RobustTechHouse?
RobustTechHouse has a very good manager who is able to set customers' expectations in terms of requirements and the capabilities of the backend team. Overall, RobustTechHouse is strong in terms of project management. They can get things done on time and will rush in order to prevent delays.
Are there any areas RobustTechHouse could improve?
RobustTechHouse is lacking in skill sets for app development, which is one of the reasons for the delay in our own project.