Could you share any statistics or metrics from this engagement?
I don’t have exact numbers, but I know for a fact that the traffic to the website has increased. One of the main issues we were having initially was that we had a membership form that was integrated through Google Docs, and it was very clunky and not very user-friendly. Out of 300 or 400 people, we would have maybe 2 people that would actually go through the sign-up process. Now that they’ve integrated it in a much more user-friendly way, I’d say probably 50% of the people that go to the website ultimately end up signing up and filling out that form, so that’s been pretty huge for us.
How did RNO1 perform from a project management standpoint?
The RNO1 team was great as far as quality of work and project management are concerned. Michael was super responsive. You’d email him and he would get back to you in a couple hours, so there would be multiple back-and-forths through the day. He was on top of timelines and everything. Everything they laid out when we went over the project was stuck to 100%.
As far as the quality of their work, RNO1 exceeded our expectations. We didn’t want to spend a ton of money on the website, so we didn’t know what to expect. At the end of the day, we really liked what they came up with, not only the website but the logo design too.
What distinguishes RNO1 from other providers?
Two things make them really stand out. I mentioned it before, but they’re really good about getting back to you. Response time is just exceptional with RNO1. I felt like I was really their only client the whole time, and we weren’t. They also really seem like they enjoy what they’re doing, and it reflects in their work. They’re really excited about the project, and so it was nice working with people that are passionate about what they do.
Is there anything RNO1 could have improved or done differently?
Off the top of my head, I honestly can’t really think of anything. They pretty much blew us away. There was never a point during the project that we ever talked about anything that we wanted different, or changed, or negative. It was pretty solid all the way through, so nothing really sticks out, to be honest.