How did the relationship evolve?
We realized Resourcifi did not understand our goal in the initial phases of the project. Instead of a plug-in tool, they began developing a separate Android messenger app. It was not what we had originally planned, but we decided to stick with the project.
After internally testing the first Android Package (APK) delivery, we found it was a simple wireframe messaging platform that lacked the ability to translate or understand other languages, only other accents. We communicated the outstanding issues and gaps, but they were in no rush to make the improvements. From our end, it seemed they were not interested in helping our tool reach its full potential.
Resourcifi made some of the changes following some persuasive discussions. We had a completed app, but not the one we asked them to build. At the end of the partnership, we found that their team had also put their brand on the app’s package name and kept the store key to prevent any future edits.
Describe the impact this engagement has had on your business.
Resourcifi pushed the project’s estimated timeframe for completion from an initial three months to eight months. We continued to collaborate in hopes of producing the correct tool, but were misled to believe that the team was making significant progress. The team submitted the same APK for testing multiple times and withheld critical ownership information. After ending the engagement, we had to delay our efforts to further develop the app until they agreed to give us access to the store key.
How was project management handled?
We communicated mainly via phone and Skype calls and shared documentation and APKs through email. Their team worked according to their local hours, so a lot of our calls went into the early morning.
What advice do you have for clients with similar needs to yours?
Our experience gives us reason to believe that Resourcifi was sharing some of our technical information and ideas despite a signed NDA. We consistently saw traces of our innovative technology in other products launching in the app markets. It came to our attention that the members of the Resourcifi team were also connected to another company with a different name. We suspect that the team was collecting ideas and sharing them through the alternative company.