Rlogical Techsoft Pvt. Ltd.

Please describe your company and your position there.

I’m IT lead/director at WasiTechSystems. We’re an IT consulting & solutions company that specializes in creating custom technical solutions by using the latest technologies in the US and the United Arab Emirates (UAE).

For what projects/services did your company hire Rlogical Techsoft Pvt. Ltd.?

We needed to hire an external resource to help with the development of mobile apps as well as software development in .NET. 

What were your goals for this project?

We wanted to refactor an older insurance application built in Access into a .NET MVC application. The old app was in so-called “spaghetti code,” which made understanding the project the biggest challenge.

How did you select this vendor?

I did online research and found six possible vendors. Rlogical Techsoft Pvt. Ltd. was the best option. 

Describe the project and the services they provided in detail.

Rlogical Techsoft Pvt. Ltd. designed, developed, configured, and deployed the new rewrite of the legacy application. They started with the requirement in the form of work flows and architecture diagrams. Next they developed, tested, and delivered in small phases.

What was the team composition?

The project was managed by 4–5 people. We were assigned a project manager, two programmers, and one UI/UX specialist.

Can you share any information that demonstrates the impact that this project has had on your business?

They developed and launched our complex solution earlier than the given date. Rlogical Techsoft Pvt. Ltd. did a great job at successfully fulfilling the requirements of the clients. I highly recommend their team.

How was project management arranged and how effective was it?

They provided the best skilled programmers who delivered the project within the client’s time frame. The process was well-managed. Our project manager held daily standup meetings to keep everyone involved and aware of the progress. Rlogical Techsoft Pvt. Ltd. effectively handled any problems. 

What did you find most impressive about this company?

Their communication was impressive. Rlogical Techsoft Pvt. Ltd.’s sense of responsibility made them efficient at staying top of all tasks.

Are there any areas for improvement?

No. They should keep up the good work.

Please describe your company and your position there.

I am the president of Infoway Consulting, Inc. We provide custom application and software development to our clients.

For what projects/services did your company hire Rlogical Techsoft Pvt. Ltd.?

We hoped to develop a ridesharing application for high school and college students to address the overwhelming traffic issues that plague large metro areas.

What were your goals for this project?

We wanted to make the app available on the Android and iOS platforms. It needed to feature a scalable backend and robust architecture, as well.

How did you select this vendor?

After receiving several bids, we reviewed all of the portfolios different vendors presented. We selected Rlogical Techsoft Pvt. Ltd. after having productive email conversations with their team. They impressed us with their past work, and we appreciated their genuine approach.

Describe the project and the services they provided in detail.

Our team provided them with wireframes and detailed task descriptions. We relied on them to design and develop all of the screens and backend solutions. They connected our product to the cloud via AWS and arranged a testing environment for the application.

What was the team composition?

We have worked with a project manager and 2–3 developers throughout the engagement. In addition, Rlogical Techsoft Pvt. Ltd provides UI designers when necessary.

Can you share any information that demonstrates the impact that this project has had on your business?

We are excited to have finished the first phase of development. At this time, the product is currently in beta testing. We could not have progressed to this stage in our objective without Rlogical Techsoft Pvt. Ltd.

How was project management arranged and how effective was it?

The project manager has regularly ensured that our project operates without delays. They communicate every update through Jira, Slack, or email. Rlogical Techsoft Pvt. Ltd.’s developers have always been responsive about bug fixes. The entire team is agile enough to adapt to our changing requirements.

What did you find most impressive about this company?

The development team is talented and accommodating of our needs. They listen to our ideas and do their best to accomplish them.

Are there any areas for improvement?

I suggest they exercise more creative freedom and suggest alternate ways to improve a product.

Introduce your business and what you do there.

I'm a project manager at SPARK Business Works, a custom software development company that builds custom apps, dashboards, and workflow tools for various industries.

What challenge were you trying to address with Rlogical Techsoft?

We engaged Rlogical for software development support for some of our custom projects, including mobile apps and web platforms.

What was the scope of their involvement?

We've worked with Rlogical on three different development projects, including a project management software project that they built from scratch. Features include tools that allow the company to schedule workers for specific jobs, manage customers, and provide requirements.

What is the team composition?

We work directly with a managing supervisor, who oversees the developers and technical leads assigned to our projects.

How did you come to work with Rlogical Techsoft?

Our president found them through a platform like Upwork a few years ago. After working with them on a couple projects, we felt comfortable continuing the relationship based on the value they provided. They're also very responsive and competitively priced.

How much have you invested with them?

We spend anywhere from $5,000–$20,000 per month depending on what our needs are.

What is the status of this engagement?

We've been working with them since 2016.

What evidence can you share that demonstrates the impact of the engagement?

Over the course of our relationship, they've continued to improve their scope of work and timeframe estimates. They've been honest with us throughout the engagement, letting us know what technologies and features are feasible and where more research and development is needed outside of their expertise. They've also expanded their own capabilities over the course of our relationship to accommodate some of our needs. 

How did Rlogical Techsoft perform from a project management standpoint?

They're very responsive and communicative; multiple people on their team check in with us frequently. They're also focused on customer satisfaction and stick to their estimates.

What did you find most impressive about them?

Their level of communication and client-centric approach sets them apart.

Are there any areas they could improve?

No. They continue to make improvements and expand their skill set as our relationship evolves.

Please describe your company and your position there.

I am the CEO of 1CentPOS, a POS solutions company based in New Jersey. 

For what projects/services did your company hire Rlogical Techsoft Pvt. Ltd.?

We hired RLogical to design, develop and maintain our new custom software.

What were your goals for this project?

The goal was to design a unique solution that offered multi-platform connectivity and support for a wide range of third-party peripherals, including customizable reports and a built-in label designer.

How did you select this vendor?

We were contacted through a marketing program with subsequent meetings and discussions. After evaluating their portfolio, we decided to work with them.

Can you go into detail about the services they provided and the scope of the project?

RLogical completed the entire product cycle from design to development. They were responsible for features such as the database design, user interface, promotion pricing, security features, customizable label designer, and credit card processing integration. In addition to applying inputs from our own team, they offered beneficial suggestions for tools and utilities like FastReports. 

What was the team composition?

Our interaction was limited to the senior management and senior developer. Their office does have an impressive setup with a specialist team for each development platform, which I had the good fortune of seeing on a recent trip.

Can you share any information that demonstrates the impact that this project has had on your business?

The final product worked exactly as intended and received a very good response. Feedback from end users allowed us to fine-tune its stability and usability.  

How was project management arranged and how effective was it?

We communicated primarily via a combination of Skype and email. We also used TeamViewer to access sites remotely and work on specific issues.

What did you find most impressive about this company?

They were extremely responsive. All issues were prioritized quickly and resolved right away.

Are there any areas where they can improve?

There is always room for improvement, but nothing specific comes to mind.

Please describe your company and your position there.

I’m a project manager for a small business consulting company. We work with professional developers to create web-based applications, dashboards, and workflow tools.

For what projects/services did your company hire Rlogical Techsoft Pvt. Ltd.?

We have worked with Rlogical several times over the past year. This project involved creating a mobile workflow tool for a skilled trades construction company.

What were your goals for this project?

About 80% of the company’s workforce is remote. We wanted to make the company function as paperless as possible. Key processes included time entry, company documentation, news updates, equipment maintenance requests, and job reports.

How did you select this vendor?

We submitted bid packages to two different companies. Based on past experiences, financial information, and communication, we felt Rlogical was the best option for this project.

Describe the project in detail.

We supplied Rlogical with wireframes and an outline of the key functionalities. We needed the tool to include time entry services, invoice generation, and equipment tracking. The vendor was responsible for developing the framework and implementing the requested features.

What was the team composition?

We worked with a project manager, designer, app developer, and PHP developer. The size of the team changed based on needs.

Can you share any outcomes from the project that demonstrate progress or success?

Our client no longer uses a paper ticketing system. Before this system, our client would process around 1,000 paper tickets a week, and payroll would take about three days to process. It now takes less than a day.

Users have given great feedback regarding the system, and the client is requesting additional features. We look at this a huge success, thanks to Rlogical.

How effective was the workflow between your team and theirs?

We spoke with Rlogical on a daily basis. Their team was accommodating, and always available to discuss any issues. The vendor was flexible with working times and great at meeting deadlines.

What did you find most impressive about this company?

Rlogical’s team is professional. They genuinely care about the end product. They’re always thinking through the process to provide the best solution to meet goals.

Are there any areas for improvement?

Nothing specific. Rlogical addressed any issues proactively.

Please describe your company and your position there.

I'm the owner of single member-owned LLC, consulting for a leading energy efficiency company as program and project manager. I deliver solutions on a salesforce-based custom application that includes mobile field tool integration.

For what projects/services did your company hire Rlogical Techsoft Pvt. Ltd.?

We hired them for mobile application development services.

What were your goals for this project?

To implement a salesforce-based custom application to help end customers and internal program teams implement standard product offerings with some customizations, including field tools.

How did you select this vendor?

We found them through offshore contacts from prior utility engagements, as well as personal connections. They were able to provide high-caliber resources to support the projects.

Describe the project in detail.

I've worked with them to supply mobile applications to integrate with the company's salesforce custom application on four projects this year.

They developed custom applications for iOS and Android for use by the company and third parties. The apps provide the ability for customers to gain rebates for adopting certain platforms, to manage their energy-consumption, and to directly enroll with web-based applications.

What was the team composition?

Two leads took responsibility for the different projects and allocated resources in a pyramid for each project based on timing, the platform type, and the complexity of requirements. The current project involves three iOS developers and three Android developers.

Can you share any outcomes from the project that demonstrate progress or success?

Every project has had tight timelines, but their resources have engaged effectively to understand the specific requirements, assess the appropriate level of reuse from already-delivered tools, identify what changes are required, and engage with salesforce and JavaScript development teams to ensure mobile apps integrate into the applications.

Their team leads are extremely responsive and ensure resources are allocated to the projects when needed. Whenever there have been any technical or development challenges, they've worked tirelessly to identify the cause and delivered working solutions. The apps developed by them have been readily adopted and received praise for their effectiveness.

How effective was the workflow between your team and theirs?

Very effective. All the resources are highly motivated and engaged in ensuring the project is a success. They're highly responsive at any time of the day and work long hours to accommodate teams in different time zones. They listen, seek to understand, confirm their understanding, and are efficient.

What did you find most impressive about this company?

They are technically highly skilled, good communicators, well-motivated, and hard working. They are dedicated to making any project a success. They're also flexible and creative when identifying the best design approaches.

Are there any areas for improvement?

In one instance, team leads had to reallocate some Android resources to another, higher-priority project. Although this caused a slight delay for one program, their team leads communicated clearly the need and impact, while continuing to forecast the potential to return to the first project smoothly.

Please describe your company and your position there.

I work for a WordPress web development company that offers custom design, premium hosting, and a mobile-first approach.

For what projects/services did your company hire Rlogical Techsoft Pvt. Ltd.?

We hired Rlogical Techsoft to provide web development assistance to help us fulfill our client’s requirements for a project. 

What were your goals for this project?

During this engagement, we hoped to produce a product with a clean and functional design.

How did you select this vendor?

We found Rlogical Techsoft while searching the web for a reliable partner.

Can you go into detail about the services they provided and the scope of the project?

Rlogical Techsoft contributed backend development support, specifically with CSS and PHP coding. We tasked them with programming a plugin and special features our client requested. The team created the layout and design. 

What was the team composition?

I worked directly with the development team. One of the team members delegated my requests.

Can you share any information that demonstrates the impact that this project has had on your business?

Thanks to Rlogical Techsoft’s support and expertise, we were able to finish the project in a satisfactory, timely manner. The client was more than happy with the work they produced.

How was project management arranged and how effective was it?

Communication with Rlogical Techsoft was superb. Usually, we corresponded via email and Skype. We used Dropbox for file sharing. The project never halted or staggered due to miscommunication or mismanagement.

What did you find most impressive about this company?

I most admired Rlogical Techsoft’s speed and dedication. Their extensive knowledge and the ease with which they worked showed in our results.  We never experienced a moment of panic.

Please describe your company and your position there.

I am the marketing manager of AA Japan. Our company exports a wide range of secondhand Japanese vehicles to several countries, including Kenya, Sri Lanka, Myanmar, Russia, Paraguay, Bolivia, Mongolia, Pakistan, Australia, and New Zealand.

For what projects/services did your company hire Rlogical Techsoft Pvt. Ltd.?

We hired them to take care of our IT assets, including our e-commerce website, CRM system, and auction web app.

What were your goals for this project?

Our goal was to reduce the number of IT issues we were experiencing every day. At the time, our website was slow, full of bugs, difficult to update, and had poor SEO. We also wanted to make the sales process easier for our team by improving our internet presence and generating more customer inquiries.

How did you select this vendor?

We searched online for a reliable and affordable IT company. Previously, we worked with another Indian company but were unsatisfied with their service. Our former vendor would take 1–2 weeks to finish even the smallest tasks.

Can you go into detail about the services they provided and the scope of the project?

Rlogical fixed all the issues on our e-commerce website, including database bugs and slow performance. They created a better website design and rewrote all queries to improve loading time. Next, we asked them to create five different versions of our website, which would be managed using one application. It gave us the opportunity to offer customers different experiences and products based on their country and language.

At the same time, Rlogical implemented an excellent CRM tool designed for our business needs. They improved our CRM back-office functionality, including customer account management, bulk email, inquiries and request management, customer balance, and transactions. They also helped with server management and installed 10 WordPress websites for our company branches.

Currently, they’re designing a new web application to manage the bids we receive from customers. We use those bids to buy cars from auction houses across Japan. This project is 70% done.

What was the team composition?

I work with one project manager, one designer, and two .NET developers.

Can you share any information that demonstrates the impact that this project has had on your business?

Rlogical reduced website loading time from eight seconds to 3–4 seconds. In less than a year, our daily inquiries increased by 50% while website user registration doubled. Also, our SEO ranking moved from the 10th page to the second page for our main keywords.

How was project management arranged and how effective was it?

The project manager and developers communicate with me on a daily basis. I review any new feature development and give feedback. If I require any changes, they quickly add it to the project scope.

What did you find most impressive about this company?

Our communication is impressive and very easy.

Please describe your company and your position there.

I am the founder of a company that develops B2B marketing tools.

For what projects/services did your company hire Rlogical Techsoft Pvt. Ltd.?

I hired them to develop an easy-to-use, online software-as-a-service (SaaS) business application that would serve as an effective marketing tool. 

What were your goals for this project?

The goal was to create a valuable, functioning software platform that generated revenue through B2B usage.

How did you select this vendor?

I have worked with the talented people of Rlogical for over two years on a number of software applications, and they always have the right people with the necessary expertise to complete nearly any project. That is not an overstatement; anything you can conceive of, they can execute. The company employs highly competent, smart, and talented people who execute at a high level.  

Can you go into detail about the services they provided and the scope of the project?

Although I had an additional, separate designer for the latest project, Rlogical completed all development work, which required skill in a variety of coding technologies like PHP, .NET, mySQL, HTML, and JavaScript. They had the talent necessary in-house to address all of my project’s needs. 

What was the team composition?

Before development began, Rahul (Managing Director, Rlogical) took the time to thoroughly understand my goals and objectives for the new application. The lead developer was extremely smart, responsive, and capable of performing highly complex coding tasks very efficiently; he was a true professional. Other specialized staff from Rlogical assisted the lead developer from time to time, which was instrumental in the app’s completion. 

Can you share any information that demonstrates the impact that this project has had on your business?

This application is my new business; it has to work for my business to operate. I can trust Rlogical to be there when an issue or a bug arises. 

How was project management arranged and how effective was it?

The project management is well organized from the top down, starting with the Rahul’s full understanding of the project’s goals. Rlogical also communicates well, providing daily updates and follow-on discussions as needed with the lead developer, which greatly improves efficiency.  

What did you find most impressive about this company?

Not only are they are able to build anything I come up with, but they can make it the absolute best business reputation marketing tool available.  

Are there any areas where they can improve?

They offer great communication, good value, and highly skilled developers. The only area that needed improvement was changed as required: during development, we recognized the need for a QA to test new code going forward. When we began experiencing some issues, Rahul made sure we were assigned a QA to correct them. He excels at identifying issues as they happen and reacting appropriately.

Please describe your organization.

I run a multi-level marketing business. I have several years of experience.

What is your position?

I'm the owner.

What business challenge were you trying to address with Rlogical Techsoft?

We wanted to create business software to sell and have our agents sell to others. The software is used for various technology needs like social media marketing, accounting, marketing, phone broadcasting, email, etc.

Please describe the scope of their involvement in detail.

We did a proposal for a software product and they've done two or three software programs for me. They haven't done any SEO [search engine optimization]. I have a concept for a mobile app that I submitted to them and I'm waiting for a proposal on. They're doing the map out and research on that.

How did you come to work with Rlogical Techsoft?

I did some research and went on Elance and found them on there. 

Could you provide a sense of the size of this initiative in financial terms?

They're usually on a project for two months. I keep them on in case I have any support issues for the software. It will range from $2,000 to $5,000.

What is the status of this engagement?

It's ongoing. They work for me on a case-by-case basis. It's been four or five years that I've worked with them.

Could you share any statistics or metrics from this engagement?

I don't have any.

How did Rlogical Techsoft perform from a project management standpoint?

I'm satisfied. I made a lot of money from what Rlogical Techsoft created. The software has been running very well. The main thing for me is consistency and being dependable. When I contact them, they actually respond in a timely manner and when you're dealing with international firms that's always an iffy thing, but they've always been responsive. 

It's important that they give feedback on our decisions and are on time with what they do. We started out slow and have picked up the pace as I got comfortable with them.

What distinguishes Rlogical Techsoft from other providers?

He [Rahul Panchal, managing director at Rlogical Techsoft] actually visited the U.S. He came to the U.S., and we had lunch and walked around. We met about a month or two ago. He's very responsive. Every time I send a Skype chat or email, he's been responsive. He's been helping my customers with any installation issues. 

Is there anything Rlogical Techsoft could have improved or done differently?

My focus is really on products that can generate traffic and leads for the home-based business field. If they could expand on that area, that would be good.