Rlogical Techsoft Pvt. Ltd.

Introduce your business and what you do there.

I’m an executive at Barrington Group Australia, a compliance and risk management consultancy company. We provide custom download software to different industries like hospitals and banks.

What challenge were you trying to address with Rlogical Techsoft Pvt. Ltd.?

We wanted to create a software solution to bridge the gap between big companies and contractors to fulfill their industry regulations and requirements.

What was the scope of their involvement?

Rlogical Techsoft Pvt. Ltd. has been providing custom software development for us; it’s a cloud-based solution created with .NET for the backend, Microsoft Azure for hosting, and JavaScript for the frontend. 

In addition, they work with our mobile and native apps with camera and location detection functionalities. They also help us integrate these products with third-party products, like Stripe, Twilio, SendGrid, and other access control systems.

What is the team composition?

We’ve worked with around three members of their team with different levels of experience.

How did you come to work with Rlogical Techsoft Pvt. Ltd.?

We found them through Google, and we chose them based on their competitive pricing and flexible approach.

How much money have you invested in this partnership?

We invest around $8,000 with them every month.

What is the status of this engagement?

We started working together in June 2020, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They’ve been filling our development gaps successfully by taking care of the tasks we provide them.

How did Rlogical Techsoft Pvt. Ltd. perform from a project management standpoint?

Project management is great; they provide daily reports on the tasks we give them. Regarding tools, we use Azure DevOps and Microsoft Teams.

What did you find most impressive about them?

Their flexibility with our needs is outstanding; they adapt to our constant changes and accommodate our requests, which greatly works for us.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

Do you have any advice for potential customers?

If you’re fresh with these types of partnerships, ask for a trial task first instead of committing to a 1–2 year-long process.

Please describe your company and your position there.

I’m a project manager for a small business consulting company. We work with professional developers to create web-based applications, dashboards, and workflow tools.

For what projects/services did your company hire Rlogical Techsoft Pvt. Ltd.?

We have worked with Rlogical several times over the past year. This project involved creating a mobile workflow tool for a skilled trades construction company.

What were your goals for this project?

About 80% of the company’s workforce is remote. We wanted to make the company function as paperless as possible. Key processes included time entry, company documentation, news updates, equipment maintenance requests, and job reports.

How did you select this vendor?

We submitted bid packages to two different companies. Based on past experiences, financial information, and communication, we felt Rlogical was the best option for this project.

Describe the project in detail.

We supplied Rlogical with wireframes and an outline of the key functionalities. We needed the tool to include time entry services, invoice generation, and equipment tracking. The vendor was responsible for developing the framework and implementing the requested features.

What was the team composition?

We worked with a project manager, designer, app developer, and PHP developer. The size of the team changed based on needs.

Can you share any outcomes from the project that demonstrate progress or success?

Our client no longer uses a paper ticketing system. Before this system, our client would process around 1,000 paper tickets a week, and payroll would take about three days to process. It now takes less than a day.

Users have given great feedback regarding the system, and the client is requesting additional features. We look at this a huge success, thanks to Rlogical.

How effective was the workflow between your team and theirs?

We spoke with Rlogical on a daily basis. Their team was accommodating, and always available to discuss any issues. The vendor was flexible with working times and great at meeting deadlines.

What did you find most impressive about this company?

Rlogical’s team is professional. They genuinely care about the end product. They’re always thinking through the process to provide the best solution to meet goals.

Are there any areas for improvement?

Nothing specific. Rlogical addressed any issues proactively.

Introduce your business and what you do there.

I’m an executive at an entertainment company.

What challenge were you trying to address with Rlogical Techsoft Pvt. Ltd.?

We needed help with getting our app up and running.

What was the scope of their involvement?

Rlogical Techsoft Pvt. Ltd. has been creating a mobile music app for us, including the coding and the layout. They started by helping me with the app design phase, and after that, we continued with the product development using technologies like Java for Android and iOS development.

In terms of functionalities, the app allows music lovers to have a musical clash experience. Each user chooses a musical artist, and through a voting session, people determine who’s the best artist.

What is the team composition?

We’ve been working with at least six people from their team.

How did you come to work with Rlogical Techsoft Pvt. Ltd.?

They were referred to me by a client who does a lot of work with them.

How much have you invested with them?

We’ve spent around $40,000 with them so far.

What is the status of this engagement?

We started working together in April 2021, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The initial feedback that we’re getting on the app is great. Everybody loves the flow of the app, and we haven’t experienced any bugs or crashes so far.

How did Rlogical Techsoft Pvt. Ltd. perform from a project management standpoint?

They’re sharp with their project management; I always have access to my project information, and they’re also meticulous and detail-oriented. Every time we have a meeting, they provide a MOM with all the points that need to be addressed and take care of them afterward. In terms of communication, we use Google chat and email.

What did you find most impressive about them? 

Their customer service is outstanding; they’re a results-oriented team, but the way that they deal with clients has a concierge-service touch. Additionally, they’re quick at their turnaround times to solve issues.

Are there any areas they could improve?

They could use a different platform; the one we use is good, but I’d use Python instead. Aside from that, everything’s great.

Any advice for potential customers?

Be clear with your deliverable expectation, and also keep in communication with them — that’ll get you a good product.

Please describe your company and your position there.

I am the founder of a company that develops B2B marketing tools.

For what projects/services did your company hire Rlogical Techsoft Pvt. Ltd.?

I hired them to develop an easy-to-use, online software-as-a-service (SaaS) business application that would serve as an effective marketing tool. 

What were your goals for this project?

The goal was to create a valuable, functioning software platform that generated revenue through B2B usage.

How did you select this vendor?

I have worked with the talented people of Rlogical for over two years on a number of software applications, and they always have the right people with the necessary expertise to complete nearly any project. That is not an overstatement; anything you can conceive of, they can execute. The company employs highly competent, smart, and talented people who execute at a high level.  

Can you go into detail about the services they provided and the scope of the project?

Although I had an additional, separate designer for the latest project, Rlogical completed all development work, which required skill in a variety of coding technologies like PHP, .NET, mySQL, HTML, and JavaScript. They had the talent necessary in-house to address all of my project’s needs. 

What was the team composition?

Before development began, Rahul (Managing Director, Rlogical) took the time to thoroughly understand my goals and objectives for the new application. The lead developer was extremely smart, responsive, and capable of performing highly complex coding tasks very efficiently; he was a true professional. Other specialized staff from Rlogical assisted the lead developer from time to time, which was instrumental in the app’s completion. 

Can you share any information that demonstrates the impact that this project has had on your business?

This application is my new business; it has to work for my business to operate. I can trust Rlogical to be there when an issue or a bug arises. 

How was project management arranged and how effective was it?

The project management is well organized from the top down, starting with the Rahul’s full understanding of the project’s goals. Rlogical also communicates well, providing daily updates and follow-on discussions as needed with the lead developer, which greatly improves efficiency.  

What did you find most impressive about this company?

Not only are they are able to build anything I come up with, but they can make it the absolute best business reputation marketing tool available.  

Are there any areas where they can improve?

They offer great communication, good value, and highly skilled developers. The only area that needed improvement was changed as required: during development, we recognized the need for a QA to test new code going forward. When we began experiencing some issues, Rahul made sure we were assigned a QA to correct them. He excels at identifying issues as they happen and reacting appropriately.

Please describe your organization.

I run a multi-level marketing business. I have several years of experience.

What is your position?

I'm the owner.

What business challenge were you trying to address with Rlogical Techsoft?

We wanted to create business software to sell and have our agents sell to others. The software is used for various technology needs like social media marketing, accounting, marketing, phone broadcasting, email, etc.

Please describe the scope of their involvement in detail.

We did a proposal for a software product and they've done two or three software programs for me. They haven't done any SEO [search engine optimization]. I have a concept for a mobile app that I submitted to them and I'm waiting for a proposal on. They're doing the map out and research on that.

How did you come to work with Rlogical Techsoft?

I did some research and went on Elance and found them on there. 

Could you provide a sense of the size of this initiative in financial terms?

They're usually on a project for two months. I keep them on in case I have any support issues for the software. It will range from $2,000 to $5,000.

What is the status of this engagement?

It's ongoing. They work for me on a case-by-case basis. It's been four or five years that I've worked with them.

Could you share any statistics or metrics from this engagement?

I don't have any.

How did Rlogical Techsoft perform from a project management standpoint?

I'm satisfied. I made a lot of money from what Rlogical Techsoft created. The software has been running very well. The main thing for me is consistency and being dependable. When I contact them, they actually respond in a timely manner and when you're dealing with international firms that's always an iffy thing, but they've always been responsive. 

It's important that they give feedback on our decisions and are on time with what they do. We started out slow and have picked up the pace as I got comfortable with them.

What distinguishes Rlogical Techsoft from other providers?

He [Rahul Panchal, managing director at Rlogical Techsoft] actually visited the U.S. He came to the U.S., and we had lunch and walked around. We met about a month or two ago. He's very responsive. Every time I send a Skype chat or email, he's been responsive. He's been helping my customers with any installation issues. 

Is there anything Rlogical Techsoft could have improved or done differently?

My focus is really on products that can generate traffic and leads for the home-based business field. If they could expand on that area, that would be good. 

Please describe your organization.

The company is Bizox, and we do a lot of different things. We're involved in business services and are getting ready to be involved in regulation for a new securities law, offering documents raising $20 million to 50 million. We're working right now with a major political action committee on one front. We also work with some research and lead generation companies.

What is your position?

I am the president.

What business challenge were you trying to address with Rlogical Techsoft?

We got to know each other several years ago, I believe our initial introduction was through Fiverr, and then we split off and started doing some work. He [Rahul Panchal, managing director at Rlogical Techsoft] built some software for us, he built some apps for us, he did some Web design work for us, and I recommended him to some friends of mine.

Please describe the scope of their involvement in detail.

He built several types of software for us that is in and around lead generation. He built an app for us, and he built some websites for us. I think that's pretty much it. Some apps, several different types of software, and some websites. So, it was mostly development work.

How did you come to work with Rlogical Techsoft?

I can't remember. It's been a long time. I think we met on Fiverr. I do a lot of scanning on Fiverr when I need something done because you can get multiple bids quick. I was impressed with his work, and then we had a continuing business relationship for years. In fact, he flew out and made a special part of his trip to come and see me just a month ago.

Could you provide a sense of the size of this initiative in financial terms?

A typical project was somewhere between $200 and $500, depending on what it was.

What is the status of this engagement?

The relationship is still ongoing.

Could you share any statistics or metrics from this engagement?

I've had success in every project that I've ever work with him on. I'm not a software engineer, so I may know what I want but I may not know how to ask for it. Rahul has been very good about making sure that I get what I want, and his follow up is great. Same thing with the website. I'm sure there's a million people out there that do websites, but bottom line is he does them and gets it done on time, and he follows up if you need additional help or if something needs changing.

How did Rlogical Techsoft perform from a project management standpoint?

Rlogical Techsoft works very well with others, in my experience and in my friends' experience. I've recommended him to some friends, too. He gets the job done. If there's any failing with him, it's sometimes a little bit of a challenge understanding his English. It's obviously British English and, in that regard, it's sometimes hard to understand. We've worked through with the accents and stuff.

What distinguishes Rlogical Techsoft from other providers?

For the ones that I've worked with, he wants to get the job done, and get the job done right. I just find that working with him is pleasurable, as opposed to having a business relationship where it's 'do this, do this, follow up on this.' He's easy to work with. He gets the job done. He does not gouge you financially, and he's just very cooperative. It's a pleasure to work with him.

In hindsight, are there areas in which they could improve, or things you might do differently?

Not really. Sometimes we have a miscommunication because of what I've mentioned previously, but they're minor miscommunications. It's not major stuff that we stumble around. I might say something, and he might not quite understand it the way I meant it. He may say something, and I might not understand it quite the way he meant it. We work around it, though. It's that type of relationship.

Introduce your business and what you do there.

I'm a project manager at SPARK Business Works, a custom software development company that builds custom apps, dashboards, and workflow tools for various industries.

What challenge were you trying to address with Rlogical Techsoft?

We engaged Rlogical for software development support for some of our custom projects, including mobile apps and web platforms.

What was the scope of their involvement?

We've worked with Rlogical on three different development projects, including a project management software project that they built from scratch. Features include tools that allow the company to schedule workers for specific jobs, manage customers, and provide requirements.

What is the team composition?

We work directly with a managing supervisor, who oversees the developers and technical leads assigned to our projects.

How did you come to work with Rlogical Techsoft?

Our president found them through a platform like Upwork a few years ago. After working with them on a couple projects, we felt comfortable continuing the relationship based on the value they provided. They're also very responsive and competitively priced.

How much have you invested with them?

We spend anywhere from $5,000–$20,000 per month depending on what our needs are.

What is the status of this engagement?

We've been working with them since 2016.

What evidence can you share that demonstrates the impact of the engagement?

Over the course of our relationship, they've continued to improve their scope of work and timeframe estimates. They've been honest with us throughout the engagement, letting us know what technologies and features are feasible and where more research and development is needed outside of their expertise. They've also expanded their own capabilities over the course of our relationship to accommodate some of our needs. 

How did Rlogical Techsoft perform from a project management standpoint?

They're very responsive and communicative; multiple people on their team check in with us frequently. They're also focused on customer satisfaction and stick to their estimates.

What did you find most impressive about them?

Their level of communication and client-centric approach sets them apart.

Are there any areas they could improve?

No. They continue to make improvements and expand their skill set as our relationship evolves.

Introduce your business and what you do there.

I’m the CTO of an educational community platform for investors and traders.

What challenge were you trying to address with Rlogical Techsoft Pvt. Ltd.?

We hired Rlogical to help us build a mobile and web application.

What was the scope of their involvement?

Rlogical is helping us build our mobile app for Android & iOS devices, as well as a web app. For the mobile app, we use Flutter, and for the web app, we use React. Additionally, we use Node.js for the backend, MongoDB for the database, AWS for hosting the app, and Figma to create the designs. In addition to app development, Rlogical is also working on a static WordPress site for us to host our information.

The app that we’re building will work as a social media app, where users will have the ability to create a profile, make posts, comment on other posts, and message other users directly.

What is the team composition?

We work with four developers and a project manager from Rlogical.

How did you come to work with Rlogical Techsoft Pvt. Ltd.?

I posted a job application on Upwork, and Rlogical reached out to us via email after seeing it. After a couple of interviews with their management and development teams, we decided to hire them.

How much have you invested with them?

We’ve spent around $50,000.

What is the status of this engagement?

We started working with Rlogical in January 2022, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We’re in the beta phase of our app, and the iOS version is currently on TestFlight, so we don’t have any metrics to share. However, I’m very satisfied with Rlogical’s work so far.

How did Rlogical Techsoft Pvt. Ltd. perform from a project management standpoint?

Rlogical is great to work with. Their communication is very good, and they constantly stick to the deadlines they provide, so we’re very happy working with them. We use Trello for project management and Slack to communicate. Additionally, we have daily meetings to go over any blockers, revisit the progress, and solve any questions they might have for us.

What did you find most impressive about them?

Compared to the other candidates we interviewed from Upwork, Rlogical provides project management, no matter if the project requires one or 10 developers. This characteristic has allowed us to work directly with a single point of contact to get the work done.

Are there any areas they could improve?

Not really. However, it would be great if they were more proactive in communicating doubts or issues before the day ends. Still, it is hard to do because their time zone differs from ours.

Do you have any advice for potential customers?

Be very upfront about your expectations regarding deadlines, and communicate clearly with them. They’re very good at understanding your expectations and your vision.

Please describe your company and your position there.

I am the CEO of 1CentPOS, a POS solutions company based in New Jersey. 

For what projects/services did your company hire Rlogical Techsoft Pvt. Ltd.?

We hired RLogical to design, develop and maintain our new custom software.

What were your goals for this project?

The goal was to design a unique solution that offered multi-platform connectivity and support for a wide range of third-party peripherals, including customizable reports and a built-in label designer.

How did you select this vendor?

We were contacted through a marketing program with subsequent meetings and discussions. After evaluating their portfolio, we decided to work with them.

Can you go into detail about the services they provided and the scope of the project?

RLogical completed the entire product cycle from design to development. They were responsible for features such as the database design, user interface, promotion pricing, security features, customizable label designer, and credit card processing integration. In addition to applying inputs from our own team, they offered beneficial suggestions for tools and utilities like FastReports. 

What was the team composition?

Our interaction was limited to the senior management and senior developer. Their office does have an impressive setup with a specialist team for each development platform, which I had the good fortune of seeing on a recent trip.

Can you share any information that demonstrates the impact that this project has had on your business?

The final product worked exactly as intended and received a very good response. Feedback from end users allowed us to fine-tune its stability and usability.  

How was project management arranged and how effective was it?

We communicated primarily via a combination of Skype and email. We also used TeamViewer to access sites remotely and work on specific issues.

What did you find most impressive about this company?

They were extremely responsive. All issues were prioritized quickly and resolved right away.

Are there any areas where they can improve?

There is always room for improvement, but nothing specific comes to mind.

Please describe your company and your position there.

I'm the owner of single member-owned LLC, consulting for a leading energy efficiency company as program and project manager. I deliver solutions on a salesforce-based custom application that includes mobile field tool integration.

For what projects/services did your company hire Rlogical Techsoft Pvt. Ltd.?

We hired them for mobile application development services.

What were your goals for this project?

To implement a salesforce-based custom application to help end customers and internal program teams implement standard product offerings with some customizations, including field tools.

How did you select this vendor?

We found them through offshore contacts from prior utility engagements, as well as personal connections. They were able to provide high-caliber resources to support the projects.

Describe the project in detail.

I've worked with them to supply mobile applications to integrate with the company's salesforce custom application on four projects this year.

They developed custom applications for iOS and Android for use by the company and third parties. The apps provide the ability for customers to gain rebates for adopting certain platforms, to manage their energy-consumption, and to directly enroll with web-based applications.

What was the team composition?

Two leads took responsibility for the different projects and allocated resources in a pyramid for each project based on timing, the platform type, and the complexity of requirements. The current project involves three iOS developers and three Android developers.

Can you share any outcomes from the project that demonstrate progress or success?

Every project has had tight timelines, but their resources have engaged effectively to understand the specific requirements, assess the appropriate level of reuse from already-delivered tools, identify what changes are required, and engage with salesforce and JavaScript development teams to ensure mobile apps integrate into the applications.

Their team leads are extremely responsive and ensure resources are allocated to the projects when needed. Whenever there have been any technical or development challenges, they've worked tirelessly to identify the cause and delivered working solutions. The apps developed by them have been readily adopted and received praise for their effectiveness.

How effective was the workflow between your team and theirs?

Very effective. All the resources are highly motivated and engaged in ensuring the project is a success. They're highly responsive at any time of the day and work long hours to accommodate teams in different time zones. They listen, seek to understand, confirm their understanding, and are efficient.

What did you find most impressive about this company?

They are technically highly skilled, good communicators, well-motivated, and hard working. They are dedicated to making any project a success. They're also flexible and creative when identifying the best design approaches.

Are there any areas for improvement?

In one instance, team leads had to reallocate some Android resources to another, higher-priority project. Although this caused a slight delay for one program, their team leads communicated clearly the need and impact, while continuing to forecast the potential to return to the first project smoothly.