What evidence can you share that demonstrates the impact of the engagement?
I don’t have a lot of specific numbers, but their work has benefited our online presence tremendously. This year, in particular, has been our biggest leap up so far, and we are gaining more and more traction all the time. They’re extremely accommodating to all our requests and get everything done quickly.
How did River Crab Marketing perform from a project management standpoint?
We don’t need a lot out of them on a regular basis, but whenever we do, they are very quick to respond to whatever questions or requests we have and deliver exactly what it is we’re looking for. They go above and beyond when it comes to meeting deadlines, frequently delivering significantly ahead of time. It’s been a great experience all around.
What did you find most impressive about them?
They have a personal touch in their work that makes dealing with them really enjoyable. I’ve been dealing with one individual for most of the process, and not only are they very professional and accommodating, but they’re also personable and attentive.
They know you by name from the beginning, which just adds a level of value to your relationship as a customer that you don’t find with most bigger marketing companies.
Are there any areas they could improve?
Honestly, I can’t think of anything I wish they would improve. We’ve never had any issues with them.
Do you have any advice for potential customers?
Be very open with them about exactly what you want, but also be open to suggestions and ideas, because, at the end of the day, it’s their profession. They can make your vision come to life but they can also tweak the idea or the implementation in just the right way to make it that much more successful.