Rishabh Software

BACKGROUND

Please describe your company and position.

I am the COO, CTO of High Temp Bearings Inc.

Describe what your company does in a single sentence.

High Temp Bearings Inc., founded in 2001, is a supplier of carbon sleeves, composite sleeves, hydrodynamic, ball, and roller bearings. Our products can be easily purchased online through our specialized online shopping experience or through a broad network of national distribution providers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rishabh Software to accomplish?

• Develop a complete private E-commerce platform
• Support sustained continuous improvement
• Provide technical and analytical research capabilities

SOLUTION

How did you find Rishabh Software?

Online Search

Why did you select Rishabh Software over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Rishabh Software were assigned to this project?

12

Describe the scope of work in detail. Please include a summary of key deliverables.

Customize an open-source e-commerce platform and develop a comprehensive suite of private plugins for sales development, secure payment processing, shipping management, order processing, data analysis, marketing, and general cloud performance optimization and security. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Two successful complete platform framework updates were delivered
12 custom plugins delivered
Appropriately scaled, secure, and cost effective Azure cloud architecture
63% increase in orders year over year
39.4% increase in platform users
16-20% YoY Sales growth for three consecutive years

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TTasks were completed in an efficient and regular manner. New projects were regularly scheduled around scoped work with the appropriate resources assigned. 

What was your primary form of communication with Rishabh Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Excellent response to staffing to complete the required work, with excellent and regular communication on all open and planned work items. They consistently operated at a professional level throughout our business relationship.

Are there any areas for improvement or something Rishabh Software could have done differently?

Team standup calls can become lengthy due to the number of members. It would be better to prioritize the call to cover key points or areas of concern rather than addressing all team members.

BACKGROUND

Please describe your company and position.

I am a Department Director at Pipeline Medical LLC

Describe what your company does in a single sentence.

Pipeline Medical is a one-stop-shop MedTech Marketplace serving non-acute customers. Pipeline partners with your Material Management team to ensure each medical facility receives significant time and money savings on all medical and pharmaceutical supplies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rishabh Software to accomplish?

• Software Development
• IT Infrastructure and Support

SOLUTION

How did you find Rishabh Software?

Referral

Why did you select Rishabh Software over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Rishabh Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rishabh Software works as technology partner for Pipeline Medical. We have dedicated full stack Software Developers, Business Analyst, Zoho specialist  & Infrastructure and cyber security team serving the IT requriements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• On-time Completion: Projects delivered on time
• Budget: Actual vs. estimated project costs aligned perfectly
• Uptime: 99% uptime achieved
• Cost Savings: Reduction in operational costs
• Revenue Growth: Increase in revevnue with the ongiong projects
• Customer Satisfaction: New features engages customers and increases revenue

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• A structured approach to project management, following an Agile methodology with regular reviews and updates
• Clear planning, roadmaps, regular updates
• Timely delivery 
• Very clear at managing expecatations with change requests and addition of scope to the project
• Stackholder engagement is excellent with regular udpates
• Quick address to concerns
• Prompt responses and feedback
• Excellent and Clear communication

What was your primary form of communication with Rishabh Software?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Skilled and Passionate Team
• Clear communication
• Cost effective
• It has been an excellent collaboration.

Are there any areas for improvement or something Rishabh Software could have done differently?

Nothing as of now.

BACKGROUND

Please describe your company and position.

I am the Founder of WellheadPrice.com, LLC

Describe what your company does in a single sentence.

Our organization operates www.wellheadprice.com, a subscription-accessed website that projects onto an interactive map through a geospatial platform regularly updated Texas Comptroller production sales data combined with select Texas Railroad Commission data and information enabling subscribers access to the website's proprietary tools beginning with but not limited to instant comparisons of prices paid by First Purchasers of crude oil, natural gas and condensate produced from every lease, statewide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rishabh Software to accomplish?

• Build the subject website.

SOLUTION

How did you find Rishabh Software?

Referral

Why did you select Rishabh Software over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Rishabh Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To be completed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One of the more rewarding aspects of building the website was working with Rishabh's developers formulating, editing and then "bringing about" the website's User Experience. Accordingly, many 'rewards' were experienced along the path to the point of publication, and after.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In a word, "Methodical". All of the website's features were methodically discussed and then acted upon by Rishabh's engineers in a very timely manner. Being new to website development, Rishabh's engineers offered guidance and support with every step taken to build WellheadPrice.com. Looking back, Rishabh's engineers  wee experts with respect to bringing inexperienced concept-type folks like the author to face the realities of building a wewbsite. Rishabh always made imely responses to any suggestions made. Rishabh's engineers are good to great communicators.

What was your primary form of communication with Rishabh Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Rishabh is organized and a pleasure to work with no matter the issue. They helped us realize the project required a certain level of organization our group was less familiar with and offered a plan of action that was easy to follow. You knew responses were required to problems that were clearly explained in detail as well as when those responses were due. Rishabh is excellent at explaining, then documenting the issue as well as its solution, then implementing the subject solution.

Are there any areas for improvement or something Rishabh Software could have done differently?

None. We experienced nothing short of solid good business behavior working with Rishabh.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and owner of ienquire, a software engineering company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rishabh Software?

We needed expertise in satellite communications and software engineering.

SOLUTION

What was the scope of their involvement?

One of our customers required a sophisticated software that would allow them to take information from a satellite and access it through a mobile phone. We hired Rishabh Software to handle this project for us. They used JavaScript to develop the software.

What is the team composition?

I was in contact with a dedicated project manager from Rishabh Software.

How did you come to work with Rishabh Software?

Rishabh Software reached out to us and provided us with a proposal for this project.

What is the status of this engagement?

We worked together from January–November 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Rishabh Software delivered the project according to the established timelines and project plan.

How did Rishabh Software perform from a project management standpoint?

Rishabh Software performed well in terms of project management. They were very responsive and efficient throughout. They also responded promptly to all of my questions with regard to the feasibility of the technology, which gave me confidence that they would be able to execute their tasks well.

We typically communicated through phone calls, email, and WhatsApp.

What did you find most impressive about them?

I was most impressed with Rishabh Software’s responsiveness and ability to deliver a complicated solution on time.

Are there any areas they could improve?

No, I didn’t have any issues with them at all.

BACKGROUND

Please describe your company and your position there.

I am the CTO of an hospitality company which supports 6 brands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rishabh Software, and what were your goals?

Wanted to have an elastic team off shore to manage the work load. Rishibh's goals were to develop software swiftly in agile way to meet the ever increasing demands of my business.

SOLUTION

How did you select Rishabh Software and what were the deciding factors?

Rishabh software made the top 3 and end up being our partner for their reliable results and cost effective solutions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They worked with us in multiple projects, starting with setting up employee portal with 25+ sites for various business entities within. They quickly stood up an elastic team to build our master data management integrating 10+ sources and mastered the data into standard format to feed our brand new SF implementation.

The model that worked for us is 2 week sprints with 2 sprints per cycle following standard SDLC process and performing scrum ceremonies and light weight project management that kept the projects on track.

How many people from the vendor's team worked with you, and what were their positions?

They were elastic teams, quickly ramp up and down as the project needed. I would say at a minimum 2 developers, 1 QA, 1 designer/architect, 1BA, 1 QA and 1 PM. When needed they would add multiple developers/QA/BA with just couple of days notice. And ramping down was simple as well.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They were always on-time and on or under budget. They delivered what was agreed by both parties.

Describe their project management style, including communication tools and timelines.

Good. They followed necessary ceremonies and kept us informed of the progress as well as risks ahead of time. Partnered with us in risk mitigation as well. Very meticulous documentation.

What did you find most impressive or unique about this company?

The entire team collaborated well with all of us. Taking the layer of red tape out make all the project and deliverables successful.

Are there any areas for improvement or something they could have done differently?

There is room for improvement in training the end users.

BACKGROUND

Please describe your company and your position there.

I am the co-owner of a business consulting agency that specializes in process improvement through software development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rishabh Software, and what were your goals?

We had a client that wanted to build a tool that could provide a new service to their clients that was not already available. They had tools such as Excel spreadsheets where the current process was followed but wanted it translated into an online application. We needed an outsourced team that could take on this challenge while we were handling other work in our business that would not allow for taking on this additional project.

SOLUTION

How did you select Rishabh Software and what were the deciding factors?

We had several development folks in our back pocket to try out. After discussing with all of them and reviewing the details of this project we found that Rishabhsoft had the best understanding of the goals and the best technical knowledge.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The process of scoping the job was extensive, setting clear bulleted steps to get the site built. After this, they delivered on wireframes in Adobe XD that included UX/UI design for our approval. After the approval, they moved into designing the system and functionality in asp.net as was requested. The base functionality was complete and we then moved into user testing. The process of user testing and revisions from this client was extensive but Rishabhsoft stuck with us through the entire process to get it all done.

How many people from the vendor's team worked with you, and what were their positions?

We had an account manager who is our main point of contact. In addition, there was a Senior team leader who was our secondary point of contact. Several other team members helped with different parts of the project from UI/UX to javascript coding but it was all managed effectively through our 2 points of contact.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our client was very pleased with the look and feel of the website and how it matched their current homepage design. Their goal was to have a product that offered features that they do not currently have while maintaining a high-end look and feel for their clients and they are pleased with that. They are already engaging us for the next phase of the site and the next set of functions they want to add.

Describe their project management style, including communication tools and timelines.

We implemented a weekly call as well as project management tools such as Jira to ensure the project continued along the timeline efficiently.

What did you find most impressive or unique about this company?

They accommodated all our needs. For example, any time we have a scoping request, they always jump right on it. When I asked to change approaches to scoping a specific project type by getting an a-al-carte menu of features from them, they accommodated me, etc.

Are there any areas for improvement or something they could have done differently?

The only issues I have had are related to my clients declining a lot of projects due to the price misalignment. Many of my clients are looking for something that is in a lower price range than what is initially offered and it is difficult to get them interested again once they have heard the initial offer.

BACKGROUND

Please describe your company and your position there.

CEO of HCXperience Inc. during that time. HCXP is a patient engagement and patient experience HIT company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rishabh Software, and what were your goals?

Rishabh re-built an existing app to newer code for our company. They also added a bunch of bells and whistles in the form of graphic reports, etc.

SOLUTION

How did you select Rishabh Software and what were the deciding factors?

A mutual contact introduced me to the company.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I was the CEO at the time I do not know all of the tech detail.

How many people from the vendor's team worked with you, and what were their positions?

During the majority of the build I worked with two folks directly each day and approximately 4 additional team members.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Full client adoption upon launch. Much easier UI and improved client experience.

Describe their project management style, including communication tools and timelines.

Rishabh is certain to not miss a mark. Team members are always available on all project/team calls and everyone is reachable during the work day.

What did you find most impressive or unique about this company?

The finished product is tight, stable and never breaks. I was very pleased with my developers and how easy it was to communicate needs. Rishabh Software cares about their clients and will work through all obstacles to achieve completion and satisfaction. I feel relationships are important to Rishabh and I am grateful.

Are there any areas for improvement or something they could have done differently?

The only thing I would improve and only because I am a tech guy too, is less "middle men." Sometimes there may have been too much communication or too many folks involved lol.

BACKGROUND

Please describe your company and your position there.

Learn Primary is a curriculum aligned adaptive learning platform for children in primary schools in Australia. I am the co-founder and director of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rishabh Software, and what were your goals?

We hired Rishabh to help us to create the platform which included a portal for Students, Parents, and also one for Schools/Teachers whereas key stakeholders could use the platform to help the child improve their learning across Maths and English.

Apart from the front end portals, Rishabh also created a content management system to allow us to push content out to the users. The problem we were trying to solve was in bringing a scalable learning platform making it possible for parents and teachers to work collaboratively to improve a child's learning.

SOLUTION

How did you select Rishabh Software and what were the deciding factors?

We went to market seeking developers who had knowledge of the full development stack and could work with our "startup" mentality where functions and features were being decided on feedback from our users and teachers.

We were also seeking a long term partner who would invest the time in understanding our cause and sharing their views on our development needs. The cost was also a factor given that we were a startup!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In our development stack, we used SQL on Azure with an Angular .net front end. There were also several points of integration into our other partners eg Hubspot, Mailchimp, and Stripe which were important for us to make our processes more efficient.

How many people from the vendor's team worked with you, and what were their positions?

We had several people work with us over the years some front end devs, back end devs, a PM, and an Account Manager. From time to time we had a couple of subject matter experts also involved things like a chatbot that we implemented.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were very pleased with the outcome and the launch of our product in the market. After the initial launch, we built in a billing integration and continued to develop additional reporting and feedback features into the platform all of which were delivered by Rishabh without any objections.

Describe their project management style, including communication tools and timelines.

The daily huddles with the dev team leader helped us to keep the project on track and to assess any priorities of tasks. Using JIRA on both sides also meant that we could have a structured conversation around the dev tasks and their delivery.

What did you find most impressive or unique about this company?

Rishabh always made themselves available for any development that we wanted to undertake. Their account managers also provided us flexibility with time allotted to our project both in terms of ramping effort up or down based on our needs at any time. Rishabh has been super professional all the way through our project.

Are there any areas for improvement or something they could have done differently?

None, nothing that is of any significance as we were very pleased with them.

BACKGROUND

Please describe your company and your position there.

I am an owner and CTO of the company. We develop systems for beverage dispense and dispense system hygiene for brewers, large pub groups, stadia, and event outlets. Dispense hygiene involves remote monitoring or equipment and the personnel completing the processes to ensure conformance.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rishabh Software, and what were your goals?

They were in charge of the development of a database, web app data visualization and management tool, and mobile user app to interface with our equipment by Bluetooth. Equipment firmware is done in house.

We commissioned Rishabh to develop our second-generation platform to support our dispense hygiene products through a mobile user app, a web app for data visualization and management, and a database for storage (the latter two implemented on AWS).

SOLUTION

How did you select this vendor and what were the deciding factors?

They came from a recommendation from our consultant who had worked with us on the development of the first-generation product. As experienced developers themselves, they had been impressed at the work and quality of the code they had seen from Rishabh.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After an initial kick-off and provision of a functional specification from us Rishabh produced a statement of work document covering the activities for the project.

This covered project scope, approach, organization and responsibility matrix, duration and team composition, and costs requirement analysis and design involved complete use case documentation as well as user story. Full mapping of all the data variables at the different project levels (device, mobile, and web) was also completed.

UI and Technical Design kicked off towards the end of this process. This was followed by web and mobile development and testing before UAT and final release. The project comprised 3 modules:

• iOS-based mobile app for Bluetooth communications and monitoring of our device
• Web Application (Angular 7 with .NET Core backend and APIs)
• Database (Postgres)

How many people from the vendor's team worked with you, and what were their positions?

There were four to five people we worked with directly but this would not include other members of the team performing the project work (e.g. UI, Testing, etc).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The second-generation development of our management platform provided a huge improvement on our previous product. It provides a level of functionality that is greatly improved and has greatly impressed our customers. In addition, we ended up with a well-documented software project something that often gets neglected in smaller companies.

Describe their project management style, including communication tools and timeliness.

Regular zoom meetings and project update emails were done. All interactions took place remotely.

What did you find most impressive or unique about this company?

They have a methodical and thorough approach to understanding our requirements and delivering with minimal changes required.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Introduce your business and what you do there.

I am the co-founder of Kreate Konnect. We are an e-commerce management company based out of India.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rishabh Software?

We needed someone to help us with development for our company.

We started our operation in 2015 when e-commerce had just started booming in India. We realized that a lot of people in India do not have the technical know-how for spending online which includes marketplaces like Amazon and other platforms that are available in India.

We had raised funds to develop a piece of software where we could automate certain systems and certain processes. We also wanted to be able to collect and analyze data. 

SOLUTION

What was the scope of their involvement?

We were looking for a complete database management system where our clients could log in. From there, they could start their journey with us in terms of creating the product catalog. Each marketplace has certain rules and regulations.

We wanted to be able to pull data from marketplaces through an API and build a proprietary formula to drive certain data points. We worked on close to 150 different data points and we have been able to drive those data points that we were looking at. I believe it was done on Ruby on Rails. 

What is the team composition?

We worked with a team of approximately 15 people, but they were divided into different parts of the project. For example, we had one team that would take care of the data analysis and AI. There was another team for UI/UX, and another team took care of API integration.

How did you come to work with Rishabh Software?

In 2016, we approached Rishabh Software, but we were a start-up and didn’t have the funds at that time to go ahead with them. We had heard about them through a business associate. We ended up working with a smaller company, but we failed miserably. We could not develop what we were looking for. 

Last year, we thought of restarting the process again as we had much more clarity and we decided to approach Rishabh Software. They understood our requirements and it seemed that they would be in a position to do what we needed so we went ahead and started the development.

How much have you invested in them?

The entire project cost will be between $100,000 to $150,000

What is the status of this engagement?

We started working with them in July 2019, and the work is still ongoing.

We divided the project into four phases. We are already done with the first phase and are testing it.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are currently collecting all the data and feeding that data into the system. That system is currently being integrated. They have done data visualization and presentation.

Everything has been delivered as expected so far. I wouldn’t leave feedback for them if I wasn’t satisfied. 

How did Rishabh Software perform from a project management standpoint?

In terms of project management, I would say they have been pretty flexible and agile. Along the way, there are certain things that needed to be added on or changed, and they have been extremely honest and open. If at some point the deadlines have to be extended, they let us know why.

Communication has been pretty traditional. We have been sharing information through email or Google Drive. Due to COVID-19, we don’t have in-person meetings, but prior to that, we were meeting with them and having face-to-face meetings every month to look at the progress of the entire project.

What did you find most impressive about them?

I have had experiences with vendors before, and the major difference I can see with my experience with Rishabh Software would be their commitment. 

My experience with the other company was very bad when it came to commitment and deliverables, and those are probably the two main things the client actually looks at.

Are there any areas they could improve?

It would be good to have a project management tool to make communication simpler. It would speed up the process. Even though the project has been delivered on time, I think it would add more value and we would be able to have all the information under one platform.

Do you have any advice for potential customers?

No matter how big or good a development company is, if a person does not have clarity, the project will not work. First and foremost, you need to be clear about everything that you want to be developed. You need to be open and honest about what you need.