What evidence can you share that demonstrates the impact of the engagement?
Ripple’s team is full of fabulous people. Often times, IT people care more about computers than the people they work with; but Ripple doesn’t do this. They do a great job of understanding what purpose technology serves and thinking about that reason in a larger landscape.
We have quarterly review meetings where they come in and find out what we need, discuss issues, and think ahead for future matters. Ripple is very proactive and stays ahead of where we’re at, so we never fall behind.
How did Ripple IT perform from a project management standpoint?
We work with a ticketing system, and they’re quick and responsive to handling issues that pop up. Our account lead keeps us engaged and up-to-speed on the status and progress of projects. Ripple has an internal project management tool that speaks to their ability to stay on track and get things done.
What did you find most impressive about them?
The Ripple team members are just good people. They’re genuine, personable, and have a humanity to them that isn’t always common in the IT space. I really appreciate this about them.
Are there any areas they could improve?
No, there are no areas for improvement. This is not to say that we haven’t had little issues over the years. To me, it’s less about whether there is an issue and more about how they respond when there is. Ripple has been super responsive so nothing comes to mind. We’ve addressed things in the past; and they’ve always listened very well, cared, and responded quickly.
Do you have any advice for potential customers?
Make sure to constantly ask for their advice on ideas. Sometimes they can be shy about recommending new solutions, so I’m always trying to pull that out of them. They have great ideas so encourage them to give you their perspective.