RIKAI

BACKGROUND

Please describe your company and position.

I am the Senior Technical Writer of HIM

Describe what your company does in a single sentence.

Second-hand Luxury

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RIKAI to accomplish?

• Mobile App Development
• AI Development
• Custom Software Development

SOLUTION

How did you find RIKAI?

Clutch Site

Why did you select RIKAI over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Other

How many teammates from RIKAI were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rikai implemented a solution to optimize the appraisal and verification process, reducing reliance on manual assessments. The system was standardized to ensure consistency across stores while enabling rapid expansion to new brands such as Omega, Cartier, and Hermes. Additionally, the solution significantly enhanced user experience and improved overall processing speed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Accuracy across multiple components reached 80–90%+ after several training iterations. The processing time per product was significantly reduced compared to manual operations, while training effort for new brands decreased by 30–50% through model reuse and accumulated know-how.
 
 
 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The client highly valued Rikai’s design capabilities and solution delivery expertise, particularly the attention to detail and the practicality of the system. The team proactively listened and deeply understood the client’s business objectives to provide the most suitable solutions. Through a transparent workflow, close collaboration, and a strong sense of responsibility, the project was completed on schedule and within budget, reinforcing Rikai’s position as a trusted technology partner.

What was your primary form of communication with RIKAI?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I’m most impressed by their ability to turn complex business needs into practical, scalable solutions. Their proactive mindset and commitment to quality truly set them apart.

Are there any areas for improvement or something RIKAI could have done differently?

Clients value Rikai for its strong design capabilities and effective solution delivery aligned with business objectives. With a proactive mindset, transparent communication, and close collaboration, Rikai consistently delivers projects on time and within budget, reinforcing its position as a trusted technology partner.