How did you select this vendor and what were the deciding factors?
They were recommended by our partners and mutual connections. After some discussion, we like the price proposition and the ability to work with limited direction from us proposing their solutions. We also liked the user interface and design they proposed, it was brilliant, and the designer mastered got needs almost immediately.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
First of all, we started with delivering our vision. Then we defined technical requirements and discussed design ideas. After the design was confirmed actual development started.
Later, it involved many iterations of refining specific features and testing. We participated in testing and proposed changes based on our opinion and user feedback.
The development team also paid big attention to optimizing performance and how the system works with the database so there are no lags and user experience is great.
How many people from the vendor's team worked with you, and what were their positions?
From their side were client-facing project manager, business analyst, team lead, development team, and designer. In total there were 8 people.