What evidence can you share that demonstrates the impact of the engagement?
One of the projects we were working on was documenting images up in the cloud. Despite having a short time frame of only 2–3 weeks, RIA Solutions Group was able to write a proof of concept, monitor the process, and give us all the statistics and everything with only two people. It really solidified a multimillion-dollar deal that we had to trust them with.
How did RIA Solutions Group perform from a project management standpoint?
They're good. We do a lot of video conferencing instead of only emailing or messaging; we actually have Microsoft teams here.
What did you find most impressive about them?
When having a bit of a cultural challenge in the beginning, they were very understanding and grew with us and helped us. We had different skill levels on the team and when there were a few things that weren’t done right, they were quick to address them, make it right, and work with us. They listen to feedback and grow with us.
Are there any areas they could improve?
Be more collaborative and talk when reaching out. If someone doesn’t understand something, bring somebody up and have a conversation instead of emailing for two days; that can waste a lot of time. Have the senior people on the team review the work of junior people and make sure it’s right, which they do now but we previously had issues with.
Do you have any advice for potential customers?
Start small and see how it goes. Get a senior person and see how they integrate into your team. If you’re seeing the results in the collaboration you want, then take it from there.