Rexsoft Inc.

BACKGROUND

Please describe your company and position.

I am a project manager of EZlines

Describe what your company does in a single sentence.

I’m a Project Manager at EZLines, a digital solutions (SaaS) company focused on urban mobility and scooter sharing. Our goal is to provide tools that help operators manage their fleets, improve rider experience, and scale to new cities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rexsoft Inc. to accomplish?

• We engaged Rexsoft Inc. to design and build a scalable SaaS solution specifically for the scooter sharing and urban mobility market. From a delivery perspective, we needed a partner who could handle both the technical complexity and the coordination of multiple workstreams - fleet management, rentals, payments, and real-time tracking - while keeping the project on schedule. Another key challenge was to create a platform that we could roll out to new operators and cities with minimal friction, with clear configuration tools and stable infrastructure.

SOLUTION

How did you find Rexsoft Inc.?

Online Search

Why did you select Rexsoft Inc. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Rexsoft Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rexsoft Inc. has been responsible for the full development lifecycle of our scooter-sharing SaaS platform, starting from early discovery work and technical planning through to active development and release preparation. Their team designed and built the SaaS core, the operator-side admin environment with functionality for pricing, fleet operations, and performance reporting, as well as the mobile app used by riders for rentals and payments. Throughout the project, they also maintained the system, delivered new functionality, and kept the product evolving in line with our operational needs. From my perspective as a PM, Rexsoft consistently managed task estimation, backlog organization, release coordination, and documentation, making the overall delivery process stable and predictable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With Rexsoft Inc., we’ve delivered measurable results that clearly demonstrate the success of the scooter sharing SaaS platform. We launched the first version within the agreed timeline and budget, with a complete ecosystem that includes two mobile applications, the operator-facing admin environment, and the SaaS layer supporting multiple clients. Since going live, the platform has processed thousands of rides with uptime consistently above 99%, integrated multiple payment providers, and equipped us with configuration tools that significantly reduce manual work. 

Early operator feedback has been highly positive, particularly regarding the ease of managing fleets, adjusting pricing, and tracking daily operations in real time. The steady onboarding of new mobility operators and the platform’s stable performance have confirmed both the technical soundness of the solution and its strong market fit.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From my PM perspective, Rexsoft Inc. has demonstrated strong project management throughout the collaboration. They organize the work into clear sprints with well-defined goals, provide regular progress updates and demo sessions, and show flexibility whenever we need to adjust scope or timelines. Their team reacts quickly to urgent issues or production-level changes, which has been essential for maintaining stability.

We communicate primarily through online tools - video calls for planning and reviews, and Slack or email for daily coordination. Their project manager maintains an organized backlog, documents decisions, and ensures all stakeholders remain aligned. This structured approach has made it much easier for me to manage internal expectations and keep the project moving forward without surprises.

What was your primary form of communication with Rexsoft Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I particularly value Rexsoft Inc.’s ability to translate business requirements into a realistic roadmap and technical scope, as well as their strong understanding of scooter sharing and urban mobility specifics such as geofencing, pricing, operations, and maintenance. They consistently propose thoughtful solutions and alternatives rather than taking tasks “as is,” and they remain open to feedback, adjusting their processes whenever we need more clarity or structure. Overall, they operate less like an external vendor and more like a genuine extension of our internal team.

Are there any areas for improvement or something Rexsoft Inc. could have done differently?

Overall, my experience with Rexsoft Inc. has been very positive. The only area where we’d welcome further improvement is having even more detailed documentation from the very beginning of new features - particularly for non-technical stakeholders on our side. To their credit, whenever we’ve raised this point, they’ve adjusted quickly and improved the way they present user stories, flows, and technical decisions.

BACKGROUND

Please describe your company and position.

I am an Employee of Swappo

Describe what your company does in a single sentence.

Swappo is an innovative platform and APP that facilitates the exchange of goods and services between users. It allows people to trade items, such as clothing, electronics, and household goods, without the use of money. Users can create listings for their items and search for what they need, thereby promoting a circular and sustainable economy. The service also encourages saving and reducing waste, making the purchase and use of products more responsible

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rexsoft Inc. to accomplish?

• Development MVP
• Development Web site

SOLUTION

How did you find Rexsoft Inc.?

Online Search

Why did you select Rexsoft Inc. over others?

• High ratings
• Good value for cost

How many teammates from Rexsoft Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Objectives: Clearly define the purpose of the project and the desired outcomes.Tasks and Responsibilities Break down the project into specific tasks, detailing who is responsible for each component.Include timelines for each task to ensure accountability and track progress.Resources RequiredIdentify any resources needed, including personnel, technology, and materials.Specify any external vendors or partners involved in the project.Communication PlanOutline how communication will occur throughout the project.Include regular updates, meetings, and reporting structures.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have achieved great results for the MVP version of our initial project. In 6 months, the deadlines have always been met by Rexsoft, and we are currently working together on phase two of the app.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project manager Mariia has been consistently present at every stage of the project, ensuring that each deadline aligns with the monthly sprints. I am fully satisfied with their work.

What was your primary form of communication with Rexsoft Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

 The unique aspect of Rexsoft is that they are very accommodating to a client's expectations, consistently present and impeccable in communication. What I find impressive about the company is the professionalism with which they carry out the work requested by the client.

Are there any areas for improvement or something Rexsoft Inc. could have done differently?

I don't believe they have anything to improve; regarding my project, they were impeccable.

BACKGROUND

Please describe your company and position.

I am the President and Founder of HECTQ

Describe what your company does in a single sentence.

HECTQ is a knowledge sharing networking platform for higher education administrators. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rexsoft Inc. to accomplish?

• To develop a user friendly web!based communication platform
• To build out a payment structure that allows for monthly subscriptions.

SOLUTION

How did you find Rexsoft Inc.?

Fiverr

Why did you select Rexsoft Inc. over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned
• Supported and understood the mission

How many teammates from Rexsoft Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included building the custom communication platform from the ground up. The platform would be only available to users with a .edu email account. Users will be able to create an account using their work email accounts. All users must be affiliated with a college or university. Once users join they platform they can join any workspace, at a cost. Users can also creat chats and have private conversations with other users. Key Deliverables: Sign up page: place where users can create an account.  Profile page: capture user information.  Workspaces : users can join multiple workspaces to collaborate.  Chat: private spaces to collaborate with specific users.  Backend Admin: Develop a backend platform to manage and track user data. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There was a one year sprint plan with specific timelines. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The sprint timeline was followed and managed accordingly. The project manager stayed in contact with updates and asked questions when necessary. 

What was your primary form of communication with Rexsoft Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I absolutely loved my Project Manager Mariia. She was so kind and attentive from the very beginning. She stayed in constant communication about the project. She kept me current on any issues or concerns. She was always avainle to meet even though there was a 8 hour time difference. Rexsoft never took their hands off the project, and I am forever grateful for the team. 

Are there any areas for improvement or something Rexsoft Inc. could have done differently?

No areas of improvement to be noted at this time. 

BACKGROUND

Introduce your business and what you do there.

I’m an executive at EZLines, a digital solutions (SaaS) company specializing in urban mobility and scooter sharing business. Our focus is on delivering efficient and user-friendly tools that help businesses streamline operations, improve customer engagement, and scale.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rexsoft Inc.?

We hired Rexsoft Inc. to design and develop a scalable SaaS solution tailored for the urban mobility and scooter sharing sector. Our primary goals were to create a reliable platform for fleet management, user rentals, and payment integration while ensuring real-time tracking and operational analytics. Additionally, we wanted a partner who could help us streamline onboarding for new cities, improve rider experience through intuitive mobile apps, and provide us with a strong technical foundation to support future growth and service expansion.

SOLUTION

What was the scope of their involvement?

Rexsoft Inc. has managed the entire development cycle of our scooter sharing SaaS platform — from initial planning and requirements analysis to final launch and ongoing support. Their work has included two core applications: a technical admin app for operators to manage fleets, pricing, and reporting, and a user-facing app designed for intuitive rentals and payments. In addition, they’ve developed the SaaS module itself, which allows us to onboard and support multiple scooter sharing businesses under one platform. This end-to-end delivery has given us a scalable product positioned not just as a single sharing service but as a complete SaaS solution for companies in the urban mobility sector.

What is the team composition?

Throughout the different stages of the project, up to 10 teammates from Rexsoft Inc. have been involved. This has included business analysts, project managers, designers, backend and frontend developers, and QA engineers. The team composition has been flexible and adjusted depending on the phase — from planning and design to active development and launch.

How did you come to work with Rexsoft Inc.?

We found them through Google. We chose Rexsoft Inc. because they offered the right balance of technical expertise, industry knowledge, and flexibility. During the evaluation process, they demonstrated a deep understanding of the urban mobility and scooter sharing market and showed us practical solutions tailored to our business model. Their proposal was transparent, included a clear estimation process, and gave us confidence in their ability to deliver both the SaaS platform and the long-term support we needed. Compared to other vendors, Rexsoft Inc. stood out with their structured approach, strong portfolio, and willingness to adapt the product to our specific operational requirements.

How much have you invested with them?

We’ve spent around $150,000.

What is the status of this engagement?

We started working with them in February 2023, and the engagement is ongoing. While the core SaaS platform has been successfully launched and is already being used by our clients, Rexsoft Inc. continues to provide us with maintenance, feature updates, and technical support. We see this as a long-term partnership rather than a one-time project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With Rexsoft Inc., we’ve successfully launched the first version of our scooter sharing SaaS platform within the agreed timeline and budget. The measurable outcomes have included a fully functional system with two mobile applications, an operator admin panel, and the SaaS module to onboard multiple clients. The platform has already attracted initial customers in the urban mobility space, proving both market interest and the scalability of the product. In addition, system stability, smooth payment integrations, and positive feedback from early adopters have confirmed the success of the collaboration.

Since the launch, the SaaS platform has already onboarded several urban mobility operators who are running their fleets through the system. Within the first months, we’ve processed thousands of rides through the platform, integrated multiple payment providers, and maintained system uptime of over 99%. Early customer feedback has been highly positive, with operators highlighting the ease of fleet management and the scalability of the SaaS model. These results have validated both the technical stability of the product and its market fit.

How did Rexsoft Inc. perform from a project management standpoint?

Rexsoft Inc.’s project management has been structured, transparent, and highly responsive. They’ve organized the work in clear sprints, provided regular progress updates, and been proactive in addressing any questions or risks. The team has used agile practices, which has made it easy to adapt to changes without losing momentum. They’ve delivered the core scope on time, and even with additional features added along the way, they’ve kept the project within the agreed schedule.

Our primary form of communication with Rexsoft Inc. has been through online collaboration tools. We’ve used video calls and scheduled meetings for planning and reviews, while day-to-day communication has been handled via Slack and email. This mix has ensured quick responses for operational questions and structured discussions for key milestones.

What did you find most impressive about them?

What has impressed us most about working with Rexsoft Inc. is their ability to combine deep technical expertise with a genuine understanding of the scooter sharing and urban mobility sector. Unlike other vendors, they don’t just execute tasks — they actively contribute ideas, offer solutions to industry-specific challenges, and help shape the product strategy. Their flexibility, transparency in communication, and commitment to long-term partnership have made them stand out as more than just a development team.

Are there any areas they could improve?

Overall, we’ve been very satisfied with the collaboration. If anything, the only area that could be improved is providing even more documentation during the early stages, which would have made it easier for our non-technical stakeholders to follow along. That said, Rexsoft Inc. has always been open to feedback and quickly adjusted their processes when we requested additional clarity.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a Ukrainian e-commerce development company. Our core focus lies in Magento and Shopware development. We develop e-commerce stores for our clients from the EU and US.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RexSoft, and what were your goals?

We've had the business idea and needed resources to make it work. RexSoft has done a marvelous job and assisted to make this project up and running.

SOLUTION

How did you select RexSoft and what were the deciding factors?

Word of mouth and definetely their professional approach

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started from planning, then went to design. It was designed pretty well, they had a really great team that was working on the UI/UX. Then they started developing the architecture. All that process was well documented and managed by their project manager. They also helped us with the hosting and deployment.

How many people from the vendor's team worked with you, and what were their positions?

3 developers, 1 QA, 1 PM

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Ongoing support

Describe their project management style, including communication tools and timelines.

They were very professional with their management style. All steps were well documented and we were always aware about the next steps.

What did you find most impressive or unique about this company?

The best thing was that they suggested several approaches, one of the approches was very effective in terms of cost/value. They explained why using a particular technology stack might work best for this project and why it is important for the future of the project.

Are there any areas for improvement?

No

BACKGROUND

Introduce your business and what you do there.

I am the owner of Virtue Ninja. Our organization is an LLC that created a mobile phone app to teach children how not to get molested or touched inappropriately. We also teach them how to value personal space through games and how to communicate with adults if they are touched inappropriately. Our app helps them make the right decisions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RexSoft?

We wanted to communicate our vision to someone that could make it possible.

SOLUTION

What was the scope of their involvement?

Since I have already had the scripts written out, all I needed to do was provide them the information. RexSoft interpreted our communication into the audio, video, and graphics of the app.

We went back and forth during the first phase to determine the aesthetics and make sure things looked the way I wanted them to. If things weren’t specific or clear, we would work through it. From then on we proceeded to the actual production of the app after everything was approved. This app has already been launched and it is currently available on Google Play and the Apple App Store.

What is the team composition?

I dealt with one member of their team who I believe was the salesperson. He was in charge of ensuring I understood and agreed to the contractual side of the project. After that, I mainly dealt with Artem (Partner) who I communicated everything to. I also received invoices from their finance person.

How did you come to work with RexSoft?

While I was reaching out to video game companies, an app creation company that I contacted referred RexSoft to me. Prior to hiring RexSoft, I actually hired someone else to do the job since I was a little concerned that RexSoft was out of the country. Unfortunately, we did not have the relationship that RexSoft and I did, so essentially, I just wasted my money with them.

I went through the contract again and noticed that if I found them liable for anything or if I wanted to sue, I could sue them in New York’s court. This made me feel a little bit more comfortable. 

They also agreed to allow me to only pay them upon receiving their work. As a result, I wasn’t just paying them money and hoping I receive something at the end.

How much have you invested with them?

So far, we’ve invested $20,000.

What is the status of this engagement?

The production started around April 2020. It ended in early January 2021 when the app launched.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They took my idea and made it tangible. If I had a metric system, their production would be 100%. Internal and external stakeholders alike loved the app. They thought it was a great idea, and they were specifically keen on the visual aspect of it.

We work in levels and they’ve already completed one level for me. I plan to create more levels and continue our partnership for a really long time.

How did RexSoft perform from a project management standpoint?

RexSoft performs excellently from a project management standpoint. I like how they work and I’m not really easy to please all the time. 

We communicate mostly through Skype, text, and email. Everybody in his team is on our Skype text group, but Artem and I are the only ones who go back and forth.

What did you find most impressive about them?

What distinguishes them from other providers are their professionalism and communication. We learned to communicate really well with each other by admitting our faults at the beginning when the scope of the project wasn’t really clear. 

I’ll send them pictures when I’m trying to describe a certain scene so they can actually visualize what I’m saying. They asked really specific questions to make sure that they weren’t wasting their time and my money.

Are there any areas they could improve?

I honestly can’t think of anything they could improve on because I really like their workflow. 

Do you have any advice for potential customers?

I would advise them to just go for it and take the plunge. Step into it and trust them.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of an online lead generation business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RexSoft?

We were initially working on a telecom system, which evolved into some CRM-type platforms and outside-the-box solutions we needed to develop.

SOLUTION

What was the scope of their involvement?

RexSoft worked on some telecommunication platforms for us, one of which they created pretty much from scratch. They made API integrations with third-party platforms like Twilio and Nexmo. They also made custom solutions for transacting and tracking calls.

The team aided through the project management portion of things and helped us put on paper what the vision was.

They then developed an internal CRM that tracked and assigned lines. We were previously managing this through spreadsheets, and RexSoft helped us bring it to the web and streamline our internal processes. The platform has user management and different roles for clients, admins, and resellers.

I’m also working with RexSoft on a project unrelated to my lead generation business. We’re creating an interactive online experience for the holidays with Santa Claus. We’re trying to bring the holiday experience to the homes of families that maybe fear going out or aren’t allowed to because of COVID-19.

What is the team composition?

We had four fulltime developers for the larger projects and 1–2 for the smaller ones. There was always a project manager involved that was in charge of planning and executing the work.

How did you come to work with RexSoft?

I’ve been working on the internet for over ten years, so I have built a lot of relationships. I’ve worked with freelancers and lower-cost providers over time.

Ultimately, I didn’t get the same quality, response times, and insights as I would when working with a bigger company like RexSoft. I was referred to them by a very close contact at the time, who was initially a client of mine. I’ve used RexSoft ever since then for any larger development projects I had.

How much have you invested with them?

The cost so far is in the $100,000 range.

What is the status of this engagement?

I started working with RexSoft in January or February 2016. I’ve had two yearlong projects with them, and both were launched by January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My type of work is in a unique, outside-the-box area. Compared to freelancers and other providers I’ve worked with, RexSoft is definitely the best in terms of flexibility, professionalism, and giving me multiple options.

How did RexSoft perform from a project management standpoint?

Each phase of the way was very professional, and they were on top of things. Project management is probably their strongest point. I’ve worked with multiple managers from their team, and each one was very professional.

They adapt to the client’s character and working style. They find the person from their team that would have the best synergy.

What did you find most impressive about them?

RexSoft has everything covered, from project management to developers specializing in different coding languages. They essentially have someone in-house for whatever a client asks of them.

A lot of times, they already had experience working on what I was asking for, which came in handy when trying to figure stuff out for a project that didn’t exist yet. They have all the bases covered, from the early stages to production.

Are there any areas they could improve?

I guess it’s a good thing that I have to think about this. The time zone is a bit different, but they’re still available. I’m on the East Coast, so I have to work a bit earlier in the morning, but they’re even online earlier in the afternoon. I really don’t have anything bad to say about them.

Do you have any advice for potential customers?

The client should first have a solid plan for themselves, in terms of what they’re trying to bring to life. After they have that mapped out, it’s good to be task-oriented when working with developers and project managers, and for the client to have their own list of things to do.

As long as they’re taking action and staying involved with the team, RexSoft is going to bring the project to life rather quickly. They have a lot of manpower, and they can turn a vision into reality in a matter of months.

BACKGROUND

Introduce your business and what you do there.

I’m a hairstylist for a hair salon.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RexSoft?

We needed someone to design and develop our website.

SOLUTION

What was the scope of their involvement?

They designed and developed my website from scratch.

What is the team composition?

I work with Taras (Director of Operations) and Ruslan (Full Stack Developer).

How did you come to work with RexSoft?

They were recommended to me. We hired them because they’re professional people.

How much have you invested with them?

We’ve invested between $15,000–$20,000.

What is the status of this engagement?

We started working together in January 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re happy with them and glad we found them. They’re very professional. I give them 10 out of 10 stars. They know what they’re doing and do it how I want.

How did RexSoft perform from a project management standpoint?

They’re always on time. If I need a change made, they understand right away. Their team is meticulous. They’re responsive and get back to me quickly. We use Skype, and communication is excellent.

What did you find most impressive about them?

I like that they understand what we’re asking for and deliver accordingly.

Are there any areas they could improve?

There’s nothing I’d have them improve. They provide excellent service and work.

BACKGROUND

Please describe your company and your position there.

CBDO at a Translation Agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RexSoft, and what were your goals?

We had an idea of marketplace for professional translation agencies all over Ukraine and RexSoft successfully achieved mission that we needed to achieve.

SOLUTION

How did you select this vendor and what were the deciding factors?

After negotiations with several companies, Taras, the account manager of RexSoft assured us in their company!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

the work lasted several months, we got together every day to discuss the smallest details of the project. We worked through the whole theory and then corrected the work done to achieve the optimal result

How many people from the vendor's team worked with you, and what were their positions?

We know about 5 people constantly working with us, but also we know for sure that there were more of them working "behind the scenes" on our project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the project we had to do some corrections in order to oprimize the platform but they've always delivered work in reasonable deadlines. Technical support top! working together with digital agency with achieved good results at the time!

Describe their project management style, including communication tools and timeliness.

We communicated with the project manager on the details, account manager about financial and more global questions, digital specialist about the marketing side. Deadlines were always reasonable and fast!

What did you find most impressive or unique about this company?

RexSoft showed the "level" of how the work must be done!

Are there any areas for improvement or something they could have done differently?

In my opinion they need to have more critical thinking and tell the client when the client could be wrong, on the side of project development it's a very good company!

BACKGROUND

Please describe your company and your position there.

We are a company that sells food products direct from farm through an e-shop website, an outlet and through B2B. I am chief of web projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RexSoft?

We hired RexSoft for all Website projects : design optimisation, SEO, partnerships implementations (API), new pages integration

What were your goals for this project?

The goals for all these projects are to propose a better user experience through our website while having a stronger back office to better handle orders and e-commerce updates.

SOLUTION

How did you select this vendor?

They seemed interested on our projects, asking the rights questions in comparison to others vendors. We decided to begin a test phase, which was a success. We like their way to work, always available and quick answers and fixes.

Describe the project and the services they provided in detail.

They introduced new categories on the website and some others optimization regarding customer experience and back office improvements. The main project however was to implement an API in order to link our website to a partners website. The information needed to link was on the products pages, stock and orders.

What was the team composition?

The team is composed by a head of project and 2 developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The optimisations bring better KPIs regarding customers. The bounce rate has decrease. The main project is not launched yet but the API is working and it is more easier to make updates.

How was project management arranged and how effective was it?

The project management is very effective. They always let us know about the project progress, the way they develop the different tasks, the deadlines. They are force of proposals on improvements and solutions.

What did you find most impressive about this company?

The link between their team : the project manager and developers are constantly in contact. Everyone is present when we make call meeting, which means we can talk about technical details and not only the project progress. They did not hesitate to help me when I needed technical advice for things I couldn't handle on my own.

Are there any areas for improvement?

We do not think so. We are very satisfied of their work.