Revive.Digital

BACKGROUND

Please describe your company and position.

I am the Operations Manager of One Hub

Describe what your company does in a single sentence.

Co-working space provider.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Revive.Digital to accomplish?

• Update branding
• Devise print collateral
• Run Social Media Accounts

SOLUTION

How did you find Revive.Digital?

Referral

Why did you select Revive.Digital over others?

Referred to me

What was the size of Revive.Digital’s team?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Revive were directed to re-brand all of our print collateral including brochures, folders, information sheets, business cards. Due to expansion of our business, updates were needed to social media accounts and website. Our GMB account has been updated, paid adverts have been trialled. Our SM has seen engagement increase.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increase in Social Media Engagement
• Printed products
• Increase in enquiries

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Some projects are on-going. The social team in particular are proactive in reaching out to me about ideas and scheduled posts that are coming up as well as reporting back on analytics and performance. Some projects have needed chasing.

What was your primary form of communication with Revive.Digital?

In-Person Meeting

What did you find most impressive or unique about this company?

The personal touch they applied to my projects was impressive. Do not feel like just another customer but an individual.

Are there any areas for improvement or something Revive.Digital could have done differently?

I would have benefitted from a better understanding of which department oversaw which element of the project earlier on, as there was a bit of confusion as to who I should be talking to about what. Some elements have had to be chased at times.

BACKGROUND

Introduce your business and what you do there.

I'm the COO of London South East. We are a financial news information website that has about 50 million views a month, which is about one and a half million unique users.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Revive.Digital?

We work with Revive.Digital on an ongoing supply contract. Their job is to ensure the uptime of the website. 

SOLUTION

What was the scope of their involvement?

We are a financial news website, and we have multiple different data feeds coming in from various providers. The technical team manages all those feeds and connects them to the website so that all users can access information. They do everything for us, so if we need to make any changes, everything goes through Revive’s team.

Revive.Digital manages the back- and frontend development of the website. They also do visual design and implementation for the frontend. In addition to that, they help us with the digital marketing of the content that we have.

What is the team composition?

We've got an account manager who manages any outstanding tickets. We also have 3–4 separate developers that are involved in projects. However, I mainly speak with the account manager and the lead developer.

How did you come to work with Revive.Digital?

I got involved in this business about 6–7 months ago, so I don’t have that information. Revive.Digital has been working with my company for more than 10 years. There was a period where our company brought some of our IT in-house, but we weren’t happy with the way that was working, so we went back to Revive.Digital.

How much have you invested with them?

I don’t have the exact numbers because I haven’t been involved in the company for a long time. However, there’s a significant sum that we spend each month on for the ongoing support. The total investment is probably somewhere between the $200,000–$1 million range.

What is the status of this engagement?

We’ve been working together for more than 10 years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of our key metrics is the uptime on the site, and they’ve constantly kept it up 99% of the time. We've also started using Net Promoter Score (NPS) to measure the engagement and construction of our most engaged customers. We don’t have metrics on there yet, but we will be monitoring the NPS for our key customers. Overall, our collaboration with Revive.Digital has showcased a positive impact on our business.

How did Revive.Digital perform from a project management standpoint?

In the six months that I’ve worked with them, I have had good communication with the lead developer and the manager. We have regular calls and a ticketing system that we will have access to. There is clear communication on issues and priorities, and they’ve met the deadlines.

Are there any areas they could improve?

No, not that I can think of. It's been such a longstanding contract that they're pretty good about knowing what needs to be done. They are very responsive, and we are happy with their services.

Any advice for potential customers?

Have clear objectives, deliverables, and timelines. Know what you want to be done to specifically design the goals and define the timeframe they have to deliver. Once you've got those clear, then the agency should set a price and deliver the project — clarity at the start of any project is essential.

BACKGROUND

Please describe your company and position.

I am the Director of UK Flooring for Less Ltd

Describe what your company does in a single sentence.

Supply flooring and related ancillary items

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Revive.Digital to accomplish?

• To improve performance

SOLUTION

How did you find Revive.Digital?

Referral

Why did you select Revive.Digital over others?

Referred to me

What was the size of Revive.Digital’s team?

30

What was your primary form of communication with Revive.Digital?

In-Person Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

Revive were tasked with understanding our business and objectives to improve overall performance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased business by 50%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Revive have been super responsive when questioned regarding various aspects of our online campaign, and seem to have fully grasped our business and objectives

What did you find most impressive or unique about this company?

Revive as previously mentioned have fully understood our needs and objectives. They are always approachable, friendly and reliable, which is more than I can say for other paid search companies we have previously used. Within four months Revive have achieved all the goals set and more!

Are there any areas for improvement or something {provider_name} could have done differently?

Keep doing the same please Revive!

BACKGROUND

Please describe your company and your position there.

The Able Group are a 24-hour maintenance company providing professional services for homes and businesses nationwide. With over 25 years in the trade. I am the Personal Assistant to the Directors of the business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Revive.Digital, and what were your goals?

Upon deciding to change our strategy from an internal marketing team to external we approached Revive to take over our Marketing, PPC, SEO and web redesign. We felt we needed more experience and expertise that we were lacking.

SOLUTION

How did you select Revive.Digital and what were the deciding factors?

We selected Revive based on their impressive experience and staffing.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Marketing, PPC, SEO and web redesign.

How many resources from the Revive.Digital team worked with you, and what were their positions?

A large number have and continue to work with us. Phil, Rosie, Becky, Lawrence, Callan, Andy, and Mandy. All are exceptionally skilled and experienced in their fields and nothing is too much trouble for them.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

*

How effective was the workflow between your team and theirs?

Wonderful. They adapted and were flexible to work in the ways that fitted with us.

What did you find most impressive or unique about this company?

All their staff are exceptionally skilled and experienced in the fields, and nothing is too much trouble for them.

Are there any areas for improvement or something they could have done differently?

No, they are extremely impressive.