Revenue Operations is like the spoke of the revenue wheel for a company. It sits at the intersection of marketing, sales, customer success, and finance, aligning the groups across the customer lifecycle to drive full funnel accountability and maximize revenue. Through building the proper business technology stack, optimizing operational business processes and procedures, and properly managing the data, visualizing analytics, and creating forecasts, the Revenue Operations team will provide senior leadership and each business unit the information, support, and means to make data driven decisions that will maximize revenue.
We offer strategic consulting services, managed services, and implementation services.
Strategic Consulting: We'll advise you on high-level decisions in an unbiased fashion, using deep industry knowledge to deliver superior results.
Managed Services: Let us be there for you whenever you need us. Our VIP Managed Services packages ensure that we'll be on hand to help fix things when they break, work on projects as they arise, and help you identify improvements throughout your Revenue Operations system.
Implementation Services: Implementation is about setting up the technology, creating good processes, identifying areas of improvement, and utilizing best practices to drive adoption.
Contact us today to schedule a discovery call with one of our consultants, so that we can learn more about your needs, and how we can help. contact@revenueopsllc.com
"There were things that were accurate, and they did get us to where we needed to be."
Jun 4, 2021
Marketing Coordinator, Real Estate Company
Anonymous
Verified
Real estate
Tampa, Florida
11-50 Employees
Phone Interview
Verified
A company wanted to engage their customers through email marketing, so they hired Revenue Ops LLC to set up their Salesforce Marketing Cloud platform. They were also tasked with social media management.
The partnership started well. Revenue Ops LLC was able to deliver on the requirements and were able to train the client on the process. However, as time went on, it became quite difficult to keep effective communications. Replies would be delayed by days and answers would sometimes be incorrect.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I work for a commercial real estate brokerage firm where we currently help self-storage owners sell their properties. My job is to do anything and everything marketing related such as PR and external communications.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Revenue Ops LLC?
We were trying to get our Salesforce Marketing Cloud up and running, so that we can essentially start engaging our clientele or subscribers through our email platform. In addition, we were also looking for someone to manage our social media platforms.
SOLUTION
What was the scope of their involvement?
What Revenue Ops LLC did for us was implement data extensions and a way for us to communicate with our clients. At the time, we didn’t understand how to connect and get the data from our Salesforce to our Salesforce Marketing Cloud. The way we previously handled it didn’t allow us to send emails, and we brought them in to teach us how to do that so we wouldn’t be reliant on an organization to do it for us in the future.
What is the team composition?
From my understanding, we originally talked to the owner, and they handed us off to someone else after the initial call. We then only had contact with that person from then on.
How did you come to work with Revenue Ops LLC?
We talked to our Salesforce Marketing Cloud account executive, and they essentially recommended them to us. We didn’t really have much of a choice because we didn’t know that we could’ve had a choice. He started the conversation because we needed help, and that led to us working with Revenue Ops.
How much have you invested with them?
I believe we spent around $2,000.
What is the status of this engagement?
Our partnership started and ended in March 2021. Currently, we’re not talking with them as our business concluded.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
It started off fine, but after about a week and a half, we hadn’t heard anything from this organization — we essentially had been left in the dark about what was going on. There was no information on the progress of the project, and the emails would go days being unanswered. It became difficult to get in contact with them, and for us to effectively communicate.
While they were able to help us set up and send out emails, we still had to go back and fix a lot of the mistakes they’ve made. They didn’t really create a lot of connections based on our business, even though we had talked about what we needed. Revenue Ops didn’t understand what we wanted based on what was delivered, and it hindered the leadership’s confidence in my ability to make decisions — but that has since been repaired.
However, it was still something that could’ve been avoided if there were proper communications and understanding.
How did Revenue Ops LLC perform from a project management standpoint?
Revenue Ops only handled the project at the beginning. They created a scope of work, we signed it, and that was it. I managed the timeline and pushed them to give me answers about the dates. I don’t recall if they had actually met their deadlines, but they put it on me and my team to reach out to them to try and get answers, instead of providing us with updates. All in all, I think the project management was just atrocious.
What did you find most impressive about them?
They did deliver what we needed and trained us on the process, but my partner and I would ask many questions and not all of their answers were correct — I asked different people and they’d tell me something different. However, there were things that were accurate, and they did get us to where we needed to be, so those were positives.
Are there any areas they could improve?
They need to strongly improve on communication and project management.
Do you have any advice for potential customers?
Make sure that you can fully manage the project yourself, and that you have the people who are competent enough to learn the process. Because if you do get wrong or outdated information, then you can fix it yourself. You need to make sure you’re not relying on Revenue Ops to manage or teach you everything you know.
RATINGS
1.0
Quality
2.0
Service & Deliverables
"They did deliver, but the quality wasn’t good."
Schedule
3.0
On time / deadlines
Cost
3.0
Value / within estimates
"We didn't really invest a lot of money, but they didn't give us a lot of value either."
Willing to Refer
1.0
NPS
Showing 1-1 of
1 Reviews
Locations (1)
67 Agnes Dr, Framingham, MA,
United States01701
774-567-5462
Contact Revenue Ops LLC
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
Sign in to see which brands trust Revenue Ops LLC.
Get connected to see updates from Revenue Ops LLC like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.