What evidence can you share that demonstrates the impact of the engagement?
The workflow between our systems is now flawless. Revealize Inc. did exactly what we needed them to do. I was immediately impressed. They took care of everything beautifully by completely reworking our website to be more user-friendly. There was no having to go back to the original developer and get briefed; they just understood immediately what to do.
The cat cafe now gets five-star reviews on Yelp, Google, and our Peek Pro booking system. To me, that says the customers are happy. They get in on time and have plenty of time with the cats. He was able to solve the earlier issues. Unlike before, nothing goes wrong with their reservation. My fabulous felines behave beautifully, but the reviews really speak to the quality of Cole's work.
How did Revealize Inc. perform from a project management standpoint?
There was never a non-responsive moment. Things get very hectic in a dynamic environment when you're dealing with animals and humans at the same time. I needed Cole to swiftly take care of the human issues. He called me back day or night, and couldn't have been more responsive.
What did you find most impressive about them?
Cole was extremely personable. He came in and met my staff. He treated each and every staff member as if they were the most important person in the room. That means so much in a small organization.
Are there any areas they could improve?
Do you have any advice for potential customers?
Be more organized than we were at the beginning. It helps if you can outline your needs appropriately. Cole picked up right where the other developer left off without any problems.