Reuben Digital Ltd

BACKGROUND

Please describe your company and position.

I am the Marketing and Communications Lead of KeyRing

Describe what your company does in a single sentence.

Social care support organisation with charitable status.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reuben Digital Ltd to accomplish?

• Redesign our website
• Support our web infrastructure
• Provide maintenance and update of website

SOLUTION

How did you find Reuben Digital Ltd?

existing provider

Why did you select Reuben Digital Ltd over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Reuben Digital Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As a team with limited experience of creating a website we tendered for a complete redesign. 

We offered a colour scheme, basic outline and some brand guidance. The rest of the project was left to them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A successful website that meets our very broad specification. 

It allows us to learn and evolve. We can make many of the amendments ourselves and any that we cannot are covered as part of our contract or at a reasonable cost.

The return on investment is great as over five years on it is still working really well for us. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All on time and with the right level of consultation

What was your primary form of communication with Reuben Digital Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are responsive and happy to be flexible. They took the time to understand both the organisation and my team. They do not try to sell unnecessary upgrades or charge extra for their time. I loved that they did not need loads of information to start the project and went with the flow. I allowed them a lot of freedom in the design as I trusted that they were experts. They did not fail to deliver. 

I consider them great value for money, they have integrity and they are responsive. I can highly recommend them.

Are there any areas for improvement or something Reuben Digital Ltd could have done differently?

Not that I can think of but if I do have an issue I feel I can contact their team and raise concerns. 

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Pimento

Describe what your company does in a single sentence.

Pimento is a fully integrated communications agency, supported by the UK’s largest community of independent agencies and consultants.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reuben Digital Ltd to accomplish?

• Improve our members' portal

SOLUTION

How did you find Reuben Digital Ltd?

Other

Why did you select Reuben Digital Ltd over others?

Great culture fit, Good value for cost, Other

What was your primary form of communication with Reuben Digital Ltd?

Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

We decided it was time to give our Members' Portal an update, in terms of look and feel, and to improve the functionality. The portal is a way for members to promote what they do and for whom, and to keep up to date with what is happening within Pimento.

We investigated updating our current portal, but felt in the end that it was necessary to rebuild it to give the improvements we needed.

We were limited with what we could change ourselves on the old site, so a new CMS was created also, allowing us to add and remove members, help with their content, add our content, including news, events and managing our members' blog.

Reuben helped us to scope out the new platform, designed and built the site, built the CMS and helped us migrate over from the old system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Succesful build of portal and CMS
• Successful migration of data and members
• Increased member usage

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Reuben are always quick to respond. They are helpful and communicate well. They deliver on time or communicate if there is a reason they are unable to. They come up with good ideas and provide suggestions if something is not possible or not quite right.

What did you find most impressive or unique about this company?

They did exactly what they promised they would do and were good value.

Are there any areas for improvement or something {provider_name} could have done differently?

No, we were very happy with the new site and system.

BACKGROUND

Please describe your company and position.

 I am the Professor of Animal Welfare of an agriculture company 

Describe what your company does in a single sentence.

Develops tools to assess and improve animal welfare, human welfare, sustainability

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reuben Digital Ltd to accomplish?

• Develop the cloud based software
• Develop the web sites for different types of animal use
• Help to develop a subscription method

SOLUTION

How did you find Reuben Digital Ltd?

Local contact

Why did you select Reuben Digital Ltd over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Very helpful

How many teammates from Reuben Digital Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Adaption of a server based data system to a cloud based system with interactive web site.  Help with data extraction and processing. Positive interaction with users and technical support when needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase in number of users, financial support for a PhD student, collaboration with people working in many different areas of animal use

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent management. They're very helpful, supportive, and timely

What was your primary form of communication with Reuben Digital Ltd?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Engagement and interest in the project and its outcomes. Ideas for future development

Are there any areas for improvement or something Reuben Digital Ltd could have done differently?

Find us a source of funding to keep it going!!!

BACKGROUND

Please describe your company and position.

I am the md of NBT

Describe what your company does in a single sentence.

Gift Cards

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reuben Digital Ltd to accomplish?

• Site building
• ecrm
• eGift

SOLUTION

How did you find Reuben Digital Ltd?

Online Search

Why did you select Reuben Digital Ltd over others?

• Pricing first our budget
• Great culture fit
• Good value for cost

What was the size of Reuben Digital Ltd’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Design, build, and project management.
• Run systems, CMS, and hosting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Web site live
• efficient CMS

Describe their project management. Did they deliver items on time? How did they respond to your needs?

very responsive

What was your primary form of communication with Reuben Digital Ltd?

In-Person Meeting

What did you find most impressive or unique about this company?

Their understanding of our needs was impressive.

Are there any areas for improvement or something Reuben Digital Ltd  could have done differently?

na

BACKGROUND

Please describe your company and position.

I am part of the marketing team of Advance Housing & Support Ltd

Describe what your company does in a single sentence.

Housing Association

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reuben Digital Ltd to accomplish?

• Website
• Intranet
• Extranet

SOLUTION

How did you find Reuben Digital Ltd?

• Online Search
• Other

Why did you select Reuben Digital Ltd over others?

• High ratings
• Close to my geographic location
• Pricing first our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Reuben Digital have provided expert support and advice to the team at Advance Housing for over ten years. We use Reuben’s services for our website, intranet and extranet.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased use of platforms by audiences

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Methodical approach using Agile project management to monitor progress of project scope and track change requests.

What was your primary form of communication with Reuben Digital Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were always quick to respond to requests, offering insightful solutions and new ideas for site development. Some of our requests have been quite complex and on these occasions, we’ve found that Reuben will take the time to work the idea through with us to ensure we get what we need.

Their pricing is highly competitive and their account management, support and development teams are second to none in terms of friendliness, helpfulness and flexibility. I can’t recommend them highly enough.

Are there any areas for improvement or something Reuben Digital Ltd could have done differently?

n/a