Creating websites that drive brand loyalty

We help you find innovative and creative ways to attract and retain your customers, increasing their connection with your brand.

We enjoy learning new things at Retain, especially when it comes to your brand; knowing and understanding what you're trying to achieve helps us to create a website that you and your customers will love.

Having created a great website, it's time to start telling people about it. We'll help you build attractive customer campaigns to drive people to your website that will excite them when they arrive.

Customer satisfaction and interaction is a vital part of building a loyal brand following. We'll help you to keep your customers coming back and wanting to share your brand with their friends and family.

 
$10,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2019
Show all +
Hove, United Kingdom
headquarters
  • Freedom Works, Hove Business Centre
    Hove, ESX BN3 6HA
    United Kingdom

Portfolio

Key clients: 

Our clients come from a number of different sectors such as eCommerce, health and beauty, corporate gifting, sports events and telecommunications.

Reviews

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User Testing for Mobile App Development Company

"They are able to deliver a quality service to their clients."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
August 2019
Project summary: 

Retain provided user testing for a mobile app development company. The team walked through the internal team's UI, understanding how clients interact with the platform.

The Reviewer
 
11-50 Employees
 
Brighton, United Kingdom
Managing Director, Mobile App Development Company
 
Verified
The Review
Feedback summary: 

The testing helped the internal team make changes to the platform before the launch. Retain consistently communicates with the client to ensure both teams are on the same page. The team delivers results that meet the requirements of the client through a collaborative process.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Managing Director. Our company designs and builds native mobile applications.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Retain?

We worked with Retain to user test a client project.

What were your goals for this project?

We wanted to understand how a user would interact with the website and if the User Experience was easy and intuitive.

SOLUTION

How did you select this vendor?

We have known the team at Retain for a number of years and have worked with them on a number of projects in the past.

Describe the project in detail.

We worked with Retain to recruit a spectrum of different users in order to test the client website. We then interviewed them in the user testing studio, following their movements and interactions on the product. We were able to take the insights learnt and apply them to the client's website project.

What was the team composition?

We worked with a small team to interview and collate the results.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The testing was a massive success and allowed us to make significant changes to the client product before the release to the public.

How effective was the workflow between your team and theirs?

We had excellent communication throughout the process

What did you find most impressive about this company?

Retain know what they are talking about. They are able to deliver a quality service to their clients.

Are there any areas for improvement?

No

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Lightweight WooCommerce Site

"The team consists of a clever bunch of people who make complex things look easy."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. - Nov. 2019
Project summary: 

Retain collaborated with a consultancy to develop and maintain a set of scalable, lightweight e-commerce sites. In addition to WooCommerce development, they worked on the UI/UX and content design.

The Reviewer
 
1-10 Employees
 
United Kingdom
Raghu Siva
Freelance Consultant, Montel Consultancy Limited
 
Verified
The Review
Feedback summary: 

Despite ambitious timelines, Retain managed to deliver the project on schedule while staying at a competitive price. They were able to integrate the end client's branding well, and the solution helped the client transition from the B2B space into B2C.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a freelance consultant who work with my clients on eCommerce implementation. My previous client via which I got to work with Retain are a global FMCG corporation that owns a range of brands specialising in personal care products

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Retain?

Retain were hired for the development/maintenance of UK/EU eCommerce sites

What were your goals for this project?

To deliver a scalable/lightweight eCommerce website at a reasonable cost

SOLUTION

How did you select this vendor?

Retain had prior relationship with the client

Describe the project and the services they provided in detail.

  1. Overall project planning/management
  2. UI/UX design
  3. Content design advice/consultancy
  4. WooCommerce site development
  5. 3rd party vendor integration

What was the team composition?

We had a couple of members from Retain on the front sharing the plan, updating us on the project status and overall execution

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Retain team successfully delivered the project within the stipulated timelines for a very competitive price compared to the next closest competitor - which was a great feat particularly considering the ambitious timelines.

The success of the project helped my client achieve the goal of entering into eCommerce B2C space which involved major transformation for an organisation that was heavily B2B focussed

How was project management arranged and how effective was it?

The co-ordination skills and Project Managements skills were very effective. Plans were managed effectively and communications were immaculate

What did you find most impressive about this company?

The team consists of a clever bunch of people who make complex things look easy. Certainly with respect to WooCommerce development they knew what they were doing and they knew it well.

Their efforts in quickly integrating with brand new vendors/3rd parties particularly stands out and demonstrates their agility and adaptability!

Are there any areas for improvement?

One potential area could be to increase focus on documentation which is very important while working with large clients. However considering the projects very strict timelines it was understandable that documentation wasn’t at the forefront!

5.0
Overall Score 100% Satisfied
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Retain successfully delivered within the timelines
  • 5.0 Cost
    Value / within estimates
    Their costs are competitive compared to the other options
  • 5.0 Quality
    Service & deliverables
    Very good quality of work, open minded team and very good communications
  • 5.0 NPS
    Willing to refer
    Would definitely recommend for eCommerce site development/maintenance

Web Dev for Physiotherapist Company

"They really listened to us, exploring our demands to make suggestions and help facilitate decisions."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - June 2019
Project summary: 

Retain reviewed and then redesigned a multi-tier subscription website with a focus on accessibility and scalability.

The Reviewer
 
11-50 Employees
 
Queensland, Australia
Jason Cunden
Director, Physio Network
 
Verified
The Review
Feedback summary: 

Internal stakeholders are happy with the clean, user-friendly website. Retain's proactive thinking during development has supported easy platform updates. The team managed tasks efficiently throughout the timeline. They left a long-lasting good impression.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We collaborate with world experts to provide valuable evidence based content, with a focus on clinical application. Physiotherapists and health practitioners use this for education and professional development. I am a co-founder and director of Physio Network.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Retain?

A complete re-design of the website to improve user experience and enable better scalability.

What were your goals for this project?

To gain a website which can handle the complex demands of our service, with the ability to be flexible and accompanying for future developments.

SOLUTION

How did you select this vendor?

Word of mouth

Describe the project and the services they provided in detail.

They provided an in-depth review of our current website and demands, projected and discussed what was needed, while taking the time to advise and investigate changes needed for future growth of the company and its services.

What was the team composition?

Mike and Dave were our main two contacts, they both did an excellent job communicating, providing expert advise and going the extra mile.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We now have a well designed, efficient, scalable and dynamic website thanks to the team at Retain. Changes and new developments to our service have been very smooth thanks to the clean coding and forward-thinking done while creating the website.

How was project management arranged and how effective was it?

Fast and effective communication, we used Trello to organise tasks. All in all it was very effective.

What did you find most impressive about this company?

They really listened to us, exploring our demands to make suggestions and help facilitate decisions. They went the extra mile.

Are there any areas for improvement?

None, we look forward to working with Retain next time the opportunity presents!

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer