eCommerce Management Consulting

Retail Reinvented started from the e-commerce professional experience of it's founder Perry Preston back in 2010 and has grown into becoming a leading provider of full-department ecommerce management for brands requiring leadership, management and operations support for their e-commerce departments. Retail Reinvented manages the entire scope of e-commerce business daily activities.

 
$1,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2010
Show all +
Los Angeles, CA
headquarters
  • 1539 Carmona Avenue
    Los Angeles, CA 90019
    United States

Reviews

Sort by

E-Commerce Dev & Consulting for Home Design Company

"They never refuse any task presented and easily grasp what we need, regardless of complexity."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
July 2017 - Ongoing
Project summary: 

Retail Reinvented helped fix the client’s websites by cleaning up the code and fixing bugs. They also provided updates for an ERP. 

The Reviewer
 
51-200 Employees
 
Industry, California
Ana Leal
Project Manager, Ardmore Home Design
 
Verified
The Review
Feedback summary: 

As a result of Retail Reinvented, the time the client spends doing manual website management has decreased significantly. The team went above and beyond to deliver a high-quality solution. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the program manager at Ardmore Home Design. I manage web, app, and ERP development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Retail Reinvented?

We lacked internal resources for e-commerce development and support. Shifting priorities led us to start expanding into the e-commerce space and streamlining the ordering process for our B2B clients and the customer service department.

SOLUTION

What was the scope of their involvement?

They cleaned up the code and fixed the issues we were having with our website.  Since then, we've worked with them to develop brand new B2B e-commerce websites on Magento Enterprise, they've done some ERP modifications through Sage X3 for us, and configured our web services as well. Most recently, they've provided marketing services. 

What is the team composition?

I have direct contact with three people: Perry (Digital Marketing Strategist), Sebastian (Technical Team Lead/E-Commerce Developer), and Louise (ERP Developer). They have others working on their team as well. 

How did you come to work with Retail Reinvented?

They were already engaged with the company when I joined. We originally hired Retail Reinvented to clean up code on an existing e-commerce website we were having trouble with.

How much have you invested with them?

We spent upwards of $300,000.

What is the status of this engagement?

We began working together in 2017, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

In general, they have been able to reduce a lot of manual work for our internal resources through e-commerce, and ERP development. They go above and beyond to do more than meet basic requirements. For example, when we had issues with the ERP and the consulting agency wasn’t being cooperative, Perry expanded his team to include developers specifically for the ERP. Since then, the efficiency of our project has improved. 

How did Retail Reinvented perform from a project management standpoint?

They’re extremely responsive. We use a ticketing system, and Jira, for project management. We communicate via email, Zoom chat, Slack, text messages, and phone calls. They are very timely, for the most part.

What did you find most impressive about them?

They never refuse any task presented and easily grasp what we need, regardless of complexity. Sebastian is an exceptional developer that understands our business process. He requires very little explanation of new tasks. 

Are there any areas they could improve?

They tend to overpromise on delivery dates. It’s a small price to pay for the level of service we receive, but it can be frustrating. Perhaps they need additional developers to help keep up with the workload.

Do you have any advice for potential customers?

In general, it is a good idea to have a primary point of contact assigned to coordinate with any development team. It helps minimize confusion of priorities.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They're excellent in comparison to other companies.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'd definitely recommend them.