What evidence can you share that demonstrates the impact of the engagement?
In general, they have been able to reduce a lot of manual work for our internal resources through e-commerce, and ERP development. They go above and beyond to do more than meet basic requirements. For example, when we had issues with the ERP and the consulting agency wasn’t being cooperative, Perry expanded his team to include developers specifically for the ERP. Since then, the efficiency of our project has improved.
How did Retail Reinvented perform from a project management standpoint?
They’re extremely responsive. We use a ticketing system, and Jira, for project management. We communicate via email, Zoom chat, Slack, text messages, and phone calls. They are very timely, for the most part.
What did you find most impressive about them?
They never refuse any task presented and easily grasp what we need, regardless of complexity. Sebastian is an exceptional developer that understands our business process. He requires very little explanation of new tasks.
Are there any areas they could improve?
They tend to overpromise on delivery dates. It’s a small price to pay for the level of service we receive, but it can be frustrating. Perhaps they need additional developers to help keep up with the workload.
Do you have any advice for potential customers?
In general, it is a good idea to have a primary point of contact assigned to coordinate with any development team. It helps minimize confusion of priorities.