Could you share any statistics or metrics from this engagement?
We've received positive feedback from everyone who has seen the website. We're getting new customers who report finding us online. The site is performing well on Google thanks to Results Through Digital.
We receive monthly analytics reports, but don't focus on them very much. Our customers tend to be local so, although we try to identify how people are finding us, it's not a massive part of our business success.
A part of the design brief included a way in which we could receive orders online. We created a simple contact form that sent the necessary information directly to us. We did want to create proper e-commerce functionality, but decided against it.
How did Results Through Digital perform from a project management standpoint?
Results Through Digital made our contact form at no additional cost, creating a feature that was tailored to our needs specifically. Customers have mentioned that ordering in this way is much easier than having to register using an email and going through other steps.
What distinguishes Results Through Digital from other providers?
I felt like I was in good hands while working with them. I dealt with different people in their team, from the new business manager to graphic and web designers. All of them knew what they were doing.
Another thing that I appreciate about them is that, if I call the company, no matter who responds, they will know who I am and what my history is with them. Their client management system is comprehensive. With other companies, if I call and mention an issue I'd been discussing previously with another of their colleagues, it's likely they would have to find that actual person, instead of having the information logged into their system. With Results Through Digital, whatever your point of contact is, your history as a client will be available.
Is there anything Results Through Digital could have improved or done differently?
As a small business owner, I most often want quick answers to my questions. Although Results Through Digital is very good at keeping a record of your history, it's not easy to call and speak directly with a designer. I do understand that they have other clients and deadlines, and that this is the modern way of doing business.