What evidence can you share that demonstrates the impact of the engagement?
Our new site just launched, but our old site generally drew in a lot of traffic, and we felt that traffic converted into business. We have been more than happy.
The quality of their work is fantastic. If it wasn’t, I wouldn’t have let it go live. Julia and I worked hand-in-hand daily for a couple of months. I was more than pleased with the final proof. They have also come up with some great ideas.
How did Results Through Digital perform from a project management standpoint?
Communication is fantastic and has never been an issue. I don’t know how smooth it would be if it wasn’t for Julia. She is the backbone of all of this and my main point of contact. Any questions I have are answered straight away, and if there is something I can’t quite grasp, she comes to my house to explain it. Julia is fantastic at what she does.
What did you find most impressive about them?
Their competence, attentiveness, and speed are impressive. Aidan is very technically savvy. When I contact Julia, she relays things to Aidan, and things are sorted very quickly. Their response time has been fantastic, which is important when you’re working with a deadline.
I like how they treat me. Some companies treat you differently depending on if you’re a smaller or larger team, but that hasn’t mattered to Results Through Digital.
Are there any areas they could improve?
No, I can’t think of anything. I don’t have any queries and haven’t had any complaints since the process started. I am perfectly happy with everything and would 100% recommend them to anyone.
Do you have any advice for potential customers?
Explain exactly what you want. Be open to ideas and learn from their experience; they are the experts at the end of the day. Some of my ideas were non-starters after they explained their approach, and it became evident that they had the best way forward.
If you are flexible and open to ideas, you will go a long way with them. I would recommend them in all aspects. Their customer service, speediness, and personal touch have been great.