Name: Restaurant Outreach
Address: 600 17th Street, Suite 2800 South, Denver, United States, CO, 80202, US
Telephone: 720-306-5007
Price range: $150 - $199
Rating: 5.0

Other Digital Marketing Social Media Marketing
$10,000 to $49,999
Oct. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

“I’m most impressed with their communication.”

Dec 23, 2020

Co-Owner, Bluebird Cafe

Brigid Nigg

Other industries
Thornton, Colorado
1-10 Employees
Phone Interview
Verified

Restaurant Outreach provides digital marketing services for an upstart diner. They handle email marketing and social media marketing efforts as well as manage the partner's wi-fi and online ordering system.

The partner is happy with the deliverables and ongoing engagement. Restaurant Outreach resolves issues as they arise and continually make themselves available. They're responsive in correspondence and addressing the partner's needs. Receptiveness to feedback is a hallmark of their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a co-owner of Bluebird Café.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Restaurant Outreach?

We brought them on for social media services. Additionally, we wanted to rebrand because we upgraded our menu. We gave it a new vibe so we wanted a fresh new look in efforts to capture our audience members who fall between 18–28 years old.

SOLUTION

What was the scope of their involvement?

Restaurant Outreach took our loyalty list and entered in everyone’s birthdays as well as managed promotions. They post on our social media accounts such as Instagram, Facebook, and Nextdoor. We also send out email blasts with promotions. Additionally, they installed our Wi-Fi and set up our online ordering system.

What is the team composition?

We work with Ian (Operations &Marketing Consultant) and Stefanie (Digital Marketing Specialist).

How did you come to work with Restaurant Outreach?

We found them at a restaurant show in Denver.

How much have you invested with them?

We pay $1,400 a month.

What is the status of this engagement?

Our ongoing engagement started in October 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Some of our customers told us that they found us through the banner ad on the bottom of their game apps. I think that’s very interesting. It’s hard to gauge metrics because of the pandemic.

How did Restaurant Outreach perform from a project management standpoint?

They’re excellent at getting back to us and communicating. They’re responsive in trying to solve any problem. If we have a technical issue, Ian takes care of it.

What did you find most impressive about them?

I’m most impressed with their communication. I can call or text them and it’s addressed immediately.

Are there any areas they could improve?

The Facebook posting could be a little more creative. I’ve worked on that with them, expressing that I don’t want the posts to sound so stiff, but rather conversational. That’s a minor issue though because I can go in and tell them what I want the post to say.

Do you have any advice for potential customers?

Give them direction on how you want the feel of your messages to be in terms of posting.

RATINGS

5.0

Restaurant Outreach

WE DRIVE NEW CUSTOMERS INTO YOUR RESTAURANT

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