Resolute Software

Introduce your business and what you do there.

Respondent 1: We’re a BPO company, and I’m part of the enterprise architecture. I primarily handle applications and automation for the company. 

Respondent 2: I’m the program manager, representing the business, product requirements, and schedule for delivery.

What challenge were you trying to address with Resolute Software?

Respondent 1: We’re working on an application integration project with built-in collaboration capabilities. They’re helping us launch the MVP for this product line. 

What was the scope of their involvement?

Respondent 1: The scope initially started off with UI development using React. Then, we expanded into some API development, which primarily focused on Zoom APIs for group chat functionality. They managed that through .NET Core 3.0.

What is the team composition?

Respondent 1: There was a total of five people: two senior software engineers, one senior designer, and an architect. 

How did you come to work with Resolute Software?

Respondent 1: They work through a middle provider. I’d worked with that provider’s UI components in the past, and they also offered consulting services. It turns out that they subcontracted their consulting work to Resolute Software.

How much have you invested with them?

Respondent 2: We’ve spent about $310,000 to this point. 

What is the status of this engagement?

Respondent 1: We’ve been working together since November 2020.  

What evidence can you share that demonstrates the impact of the engagement?

Respondent 2: I’d given them the highest regards for making and meeting commitments. We worked in an agile environment. They met their commitments every time.

Respondent 1: They understood the technology and had the ability to execute the architecture strategy. I’d give them top marks.    

How did Resolute Software perform from a project management standpoint?

Respondent 1: We deal with plenty of larger consulting firms, but they’ve met or exceeded the communication capabilities of all others we’ve worked with.   

What did you find most impressive about them?

Respondent 1: They’ve been very accommodating in scaling up or down depending on our budget.

Respondent 2: Resolute Software is very flexible in that regard, which is great. 

Respondent 1: Flexibility has been a nice thing about working with a smaller firm as opposed to a large company.

Are there any areas they could improve?

Respondent 1: We’re adhering to a very tight budget, and some communication slipped through between us and the middle partner’s team. This wasn’t on Resolute Software’s end. 

Do you have any advice for potential customers?

Respondent 1: Be completely transparent. If you know what you want going into the project and articulate it clearly, that will make sure they’re clear on expectations. If I could do this project again, I’d bring in their senior architect sooner. They’re very easy to partner with and are willing to have the hard conversations upfront.

Respondent 2: They were able to do things we didn’t realize. Engaging in early conversations o figure out their capabilities definitely made a difference, especially because they were very flexible.

Introduce your business and what you do there.

[Respondent 1]: I’m the EVP of a computer software company, which takes the form of the overall executive leadership of pretty much all aspects. On my path to this position, I’ve filled roles from technical support all the way through software design, marketing, sales, business development, and general counsel.

[Respondent 2]: I’m the VP of Technical Operations, working directly with Resolute Software on a day-to-day basis. I was part of the team that interviewed different software development shops before arriving at the decision that Resolute Software would be the best fit for our company.

What challenge were you trying to address with Resolute Software?

[R1]: The genesis of this relationship was because we had a legacy application that was in need of modernization to become a true cloud- and web-based platform. We needed them to work in a combination of Angular for the frontend and .NET for the backend.

What was the scope of their involvement? 

[R2]: Our relationship with Resolute Software is a hybrid between development staff augmentation and deliverable-based projects. So far, they’ve taken the concepts, features, and functions from our legacy solution and have written fresh code for it in a new platform. It’s a comprehensive information management solution that also supports complex reporting analysis.

One of the key things that we’ve wanted to do was to make sure that our software was agnostic to any device, starting with a mobile-first identification. This has created some scope creep because it’s forced us to rethink how we were doing things. Their team helps us see what works great for desktop, then challenges us to think about how that feature will adapt to smartphones.

What is the team composition? 

[R1]: Veli (Co-Founder & CTO) and Bulent (VP of Engineering) have been fantastic. Veli started the relationship, but it’s transitioned more to Bulent.

How did you come to work with Resolute Software?

[R2]: I actually had worked with a few of Resolute Software’s principals in a previous job, so I had some historical knowledge of the quality of their work. When they formed their current company, they were looking for a good pillar client that they could run their business around. It was just good timing.

What is the status of this engagement?

[R2]: We’ve worked together since May 2019. The project that we did with them last year in 2020 was completed, but it’s part of a grander vision that we have.

What evidence can you share that demonstrates the impact of the engagement?

[R1]: The project last year involved a very tight timeline due to customer expectations — we had to finish the project by a certain date, and the solution had to be done right. Despite some scope creep on our part, Resolute Software delivered with flying colors. They were good business partners about it, too. There wasn’t any hand-wringing as they wondered how to do something. Rather, they buckled down and focused on a solution.

Now, we have a revolutionary product that’s really taking the market by storm. I’ve been particularly happy with the quality of the code. We haven’t had to rework anything fundamental, which is a testament to both the way that we built our system and Resolute Software’s skills. In the event that they do have to rework something, they finish it quickly, and we don’t have to do it again. They don’t make the same mistake twice.

[R2]: Some of the reasons for that level of quality are their development practices: they have code reviews, are engaged with proper Gitflow practices, and follow standardizations. They’ve actually helped us improve our standards within our development team. These are things that we’ve maybe wanted to do but haven’t had all of the expertise. Once we’ve seen how they’re doing it and how successful they are, we’ve been able to enhance our in-house development.

How did Resolute Software perform from a project management standpoint?

[R2]: All of the defects and project plan information is entered in Jira, and we used Confluence for specifications. They communicate with us via Zoom calls in addition to weekly meetings and more technical discussions over email.

[R1]: Given the international nature of the work, I’ve been very impressed with their command of English. We haven’t felt like we’ve needed to simplify any of our discourse, and I haven’t noticed a barrier when it comes to slang or speech.

What did you find most impressive about them?

[R1]: What I’ve come to respect about Resolute Software’s team is that they actually care about doing things the right way rather than just pumping us for more money. It’s a relationship that’s built on trust. At times, they’ve counseled us away from doing things that would’ve made their pockets heavier, but that advice has saved us a massive amount of technical debt in the long run. 

They’re not afraid to question the decisions that we make. As an egalitarian company, we expect those who work with us to challenge our ideas to make the end product better. It did take a little while for Resolute Solution to become comfortable with that, but they eventually warmed up to that. Their two principals have been fantastic in helping us refine our processes internally as well as delivering good code. 

[R2]: To augment that point, they’ve made it very clear that they will not fail due to staffing challenges, our own decisions, or whatever the case may be. If their names are attached to a project, they will be successful. It’s really their overall professionalism, quality of code, and the people that they hire.

Are there any areas they could improve?

[R1]: We’ve had a few challenges with some of their quoting where we’ve had to go back and question why items were quoted a certain way. However, whenever we’ve raised those issues, they’ve been very quick to resolve them — the owners will even speak to us directly about the situation. The relationship actually gets stronger every time we bring up a hurdle.

Do you have any advice for potential customers?

[R1]: If you have a project that’s within their wheelhouse, don’t hesitate to go with them. They’re really trying to build something different and strong in the development services field, and I think they’re doing a great job. It’s a very young company, so you’ll have some growing pains with them. But, that’s what you get when you have a company that’s hungry and growing. At the end of the day, they do what they say they will and do it right. That’s all you can really ask for.

[R2]: If you’re a new prospect, you should open yourself up to their guidance. Some companies might struggle to take external feedback, but Resolute Software really knows what they’re doing.

Introduce your business and what you do there.

I’m the CIO of National Time Systems, a workforce management company. We primarily focus on time and attendance.

What challenge were you trying to address with Resolute Software?

We develop ancillary applications that work hand-in-hand with our time and attendance component. 

We have teammates in-house who handle product development, but we didn’t have anybody on staff that could apply a better graphical look to the application that we were developing. We had done the nuts and bolts of the application, so we were looking for a partner that had graphical development capabilities.

What was the scope of their involvement?

We provided Resolute Software with an outline of what the app did and the features we were offering. They gave us a statement of work (SoW) that would add the graphical layer that we were looking for to bring it into a cohesive program.

The team also took a look at the underlying code to a certain extent that had to do with the graphical side. Their SoW came out to be about 60–80 hours. We weren’t looking for someone to develop the application; we were looking for someone to look at it with a different set of eyes and to use Telerik tools to jazz it up, which they did.

What is the team composition?

There were 3–4 teammates during the kick-off meeting. Once it got handed over, we then worked with a senior engineer and a lead designer. During our weekly conference calls, we worked with a minimum of 2–3 people.

How did you come to work with Resolute Software?

We had used their development tools for quite some time, and we were looking for someone that could give us the benefit of the graphical design and to rework the UI of the product. It was challenging to find someone through a temp service who was familiar with Telerik tools.

So, I reached out to Telerik and they put me in contact with someone from Resolute Software’s progress team.

They said they were willing to take the project on and could start right away, which was important to us. We didn’t have the luxury to spend 6–8 months on the project, and the team was willing to accommodate our short timeline.

How much have you invested with them?

We spent between $12,000–$15,000.

What is the status of this engagement?

The project began in May 2020, and they committed to delivering within 30 calendar days. They came well within that timeline. 

What evidence can you share that demonstrates the impact of the engagement? 

Everything that we had planned took an adverse turn this year. Our expectation was that we were going to be able to take this product and roll it out to a market of clients that needed the product. That roll-out hasn’t gone as fast as we would’ve liked.

However, we’ve been able to market the application to other clients who have this need. The look of it and what Resolute Software has been able to do makes it a modern product, which is what we wanted. We didn’t want a dated look. 

In fact, we’ve even taken the graphical design that the team did and modified some of our other older applications to have that same look so that everything that we roll-out is cohesive.

How did Resolute Software perform from a project management standpoint?

Their project management was excellent. There was always someone on the team giving us updates and ensuring that the project was on track.  Resolute Software was always on top of it, and they always had something to show us during the weekly conference calls. 

We had a delay of 1–2 weeks, which was all on us. We delayed getting some things to them, and the team took it a step further and found some minor issues in the code. They pointed it out to us, even though they didn’t have to do that, which was helpful

The team was always on target and helpful. We asked their opinion on several elements, and they gave us good advice. Everything was perfect, and I have no complaints. 

What did you find most impressive about them?

The most impressive part about working with them was how quickly they were able to start the project. They were ready to start the week after we got in contact with them, which was great because we had a tight deadline.

Are there any areas they could improve?

No, not that I can think of. It was a wonderful and productive experience. 

Do you have any advice for potential customers?

Don’t go through the process of hiring through a temp service; just go straight to the source.

Introduce your business and what you do there.

I lead the software development of an automation tool for a multinational software corporation. 

What challenge were you trying to address with Resolute Software?

We’ve had several engagements with them. The discussion started when we needed a partner to help onboard our customers.

What was the scope of their involvement?

Resolute helped our customers become acquainted with one of our tools. Their team also worked with them to build full regression sheets. They created large test sets and helped customers integrate into our tools.

Their team helps us with the Microsoft stack as well as mobile and web technologies. Their team also helped us with our own products. They integrated two of our technologies, one of which had built-in translators.

They’re also involved in design architecture. Their team creates plans even from a QA architecture standpoint.

They also help us from a software development standpoint. Based on our customers' preferences, their team adapts our tools. Many customers also want to migrate from 10–15 years old platforms onto a cloud architecture. They help us on those projects.

What is the team composition?

We work with about five people from Resolute and have a main point of contact.

How did you come to work with Resolute Software?

An internal team referred us to them, but I also knew Veli (CTO) through my professional network. I knew him as a talented developer.

How much have you invested with them?

We’ve spent about $250,000 so far.

What is the status of this engagement?

We began our engagement in January 2020, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

In the past, we worked with many different firms. Resolute always delivers on their commitments, which is important to our customers who’re making a substantial financial investment to bring these tools on board. They haven’t left us on a limb with our customers.

Resolute’s a dependable team. For example, if we have a 40-hour engagement, their team sticks to that 40 hours. They haven’t come back to us saying their team can’t deliver or needs additional time. That’s important because we typically work with our customer’s delivery, QA, or software development manager. If we need additional time, our customer has to ask their executives for additional funds.  

How did Resolute Software perform from a project management standpoint?

Resolute takes an iterative approach. I meet with their team twice a week over Zoom. We touch base on any ongoing work so that I can communicate updates to our customers. We meet at the end of the week to recap their progress and discuss whether or not additional resources are necessary. We have constant feedback loops, which is important.

What did you find most impressive about them?

Their level of professionalism stands out. Their ability to communicate with our customer’s important, and their team makes sure that nothing’s misunderstood. There’s a level of trust and communication between our teams that makes everything easy.

Are there any areas they could improve?

There’s always room for improvement but I don’t have anything specific in mind. I hope that they continue to grow.

Do you have any advice for potential customers?

Give them a shot. Resolute’s more expensive than other outsourced providers, but you get quality work in return.

Introduce your business and what you do there.

I work at an equipment management services company. We provide a web interface, both to our clients and to our vendors. We have a legacy application that gives the ability to place orders for the movement of equipment logistics-wise, as well as the service of the equipment. We provide a number of ancillary services in addition to that.

What challenge were you trying to address with Resolute Software?

We have a legacy system that is decades old, and we wanted to update it to bring it into the 21st century. We had chosen a company to supplement the development process that we have. That company had selected Telerik for controls to be done, but they were lagging behind, and we found that we weren't gaining any velocity.

We were looking for another company to pick up what the other company had started. We needed them to apply best practices to the use of these Telerik controls and get it into a phase one to production status.

What was the scope of their involvement?

I provide the architecture of the product, and Resolute Software supplements our development resources. We're primarily a Microsoft shop, so we're using SQL Server as a backend. We're also implementing this with Microsoft Azure, so we needed some experience with the app services, with SQL database on top of that. We use an agile development which is provided through Microsoft Azure DevOps, so we've got a continuous integration, continuous delivery, and repositories that we use through that. 

We’re using C# for the middleware of the business layer, .NET Core, and Bootstrap on the client-side. We needed to create some RESTful APIs that are communicated through and down to the client, which is basically JavaScript. 

What is the team composition?

We're currently working with two people from the team. Initially, there was a lead senior member of the team that helped us get them up to speed, and they're still participating. One of the things we wanted to make sure of was having all senior people. They provided an intermediate programmer, who we're very pleased with, but I didn't want to have to manage that resource. They're managing those resources internally and have been doing their own code reviews since they got up to speed on what our code standards are. 

How did you come to work with Resolute Software?

We found them through Telerik directly. They have consulting services, and Resolute Software is one of their providers. 

How much have you invested with them?

We’ve spent in the range of $50,000–$100,000.

What is the status of this engagement?

Our work together began in November 2019.

What evidence can you share that demonstrates the impact of the engagement?

Our feedback is more anecdotal. We didn’t go in with fixed, granular requirements; we needed to clean up what had been done and implement best practices. In the beginning, it had to be agile in the sense that requirements had to be defined, reviewed, and implemented.

The quality of the work has been very good, and I’ve enjoyed working with them. They’re easy to work with. They explain requirements and are willing to take ownership of them; they don’t need to be told in a granular sense what steps to take. They work through the process, review it with us to make sure we’re going in the right direction, and then complete it.

How did Resolute Software perform from a project management standpoint?

I’ve played many hats in this, including architect, business analyst, and project management, so they didn’t really do project management. Since it was in an ad hoc fashion for the sprints that we provided, they were within the expectations of everything. 

The primary software that we've been using is Azure DevOps, which gives us our agile methodology and our task boards, which we create work items in. It also provides a repository for the source code and pipelines for continuous integration and delivery out to our different environments. We communicate within the task boards and work items; we can create mentions that trigger emails. We've got one place to go look for everything. We only use email when we need to set something up or discuss something outside the scope of the project. 

We originally used Skype, but now we're using Microsoft teams. From a development point of view, the software that we’re using is Microsoft Visual Studio 2019.

What did you find most impressive about them?

If I compare them to the other company that we worked with, Resolute Software was able to quickly understand and take ownership of items and tasks that we needed to be done. With little communication, we were able to refine that and get to a common understanding of what we wanted for a final product. 

Are there any areas they could improve?

No. I would rather pay more money to get a quality product. To me, this means not only meeting requirements, but exceeding them. It’s a lot less effort on my part if I can explain things to a senior person and get that done in one day, but pay more money for it.

Any advice for potential customers?

I feel like they’re my friends, not just business partners. From that point of view, it’s easier to work with them. I look forward to our meetings to not only discuss the business but see how they’re doing.

Please describe your company and your position there.

We offer managed cybersecurity services for digitally-enabled companies with limited security resources. Based in Europe we have projects in Europe, USA, Africa and the Middle East. I am the VP of Business Development at the organization.

For what projects/services did your company hire Resolute Software?

We hired Resolute Software for the development of our new website that is aimed at reflecting our new vision and strategy in presenting our services. Resolute Software helped us build our image through our website and organize our services in a coherent and attention-grabbing way, both in their content and visualization.

What were your goals for this project?

Our goals were to properly represent the Amatas vision and managed cybersecurity services to experienced security professionals, as well as anyone looking for the development and management of a cybersecurity program for their organization. In addition, our goal was to come up with a new visual representation of our ideas and values we stand behind.

How did you select this vendor?

Resolute Software is a part of our group of companies and it was a logical decision for us to work with them for all of our strategic goals such as our new website for the future. In addition, we were very happy with the great communication and professional team at Resolute Software who have many years of experience behind them.

Describe the project and the services they provided in detail.

Alongside Resolute Software we were able to jointly rework the presentation of our services, vision and ideas for the development of a new website. They configured, restructured, developed and designed our website making it accessible to a much larger audience and being much more engaging while still reflecting the central concept of Amatas.

What was the team composition?

Resolute Software assigned one of their senior team members as a project lead who would frequently communicate with us during our regular meetings, as well as a number of other people depending on the tasks required at different points of the project. We were also scheduling short meetings every few days with the people responsible for the development, general conceptualization and design of the website.

Can you share any information that demonstrates the impact that this project has had on your business?

This project helped us to finally showcase our services in their fullness. Cybersecurity is an extremely complex topic, however as a result of our joint efforts and the development of our website we are able to present it in a simple and understandable way with our solutions becoming the natural answer to any organization's needs. The Amatas vision was clearly represented and the new website's impact on our sales and marketing was immediately apparent.

How was project management arranged and how effective was it?

The team in charge of our project was very strict with deadlines and organized regular meetings with us to make sure that everything was going as planned. In fact, we decided to rework a large portion of our strategy during the middle of the project and the Resolute Software team was extremely quick and efficient and satisfying our needs.

What did you find most impressive about this company?

We were very strongly impressed by the proper management of each team in the company working on our project. In addition, we were happy to see a strong company culture and values being upheld at Resolute Software. Our deadlines were met and our vision truly manifested onto our new website. Resolute Software can be distinguished from other similar vendors in the quality of their team made up of experts in their respective fields, as well as their ability to listen and even exceed our expectations and desires in the delivery of their services.

Are there any areas for improvement?

None.

Please describe your company and your position there.

LOGbinder is a cyber security software company

For what projects/services did your company hire Resolute Software?

To help make the web application element or our product more responsive and correctly style Telerik for Blazor components.

What were your goals for this project?

To help make the web application element or our product more responsive and correctly style Telerik for Blazor components.

How did you select this vendor?

By contacting Telerik

Describe the project and the services they provided in detail.

To help make the web application element or our product more responsive and correctly style Telerik for Blazor components.

What was the team composition?

Software developer and project manager

Can you share any information that demonstrates the impact that this project has had on your business?

Saved us a tremendous amount of time and relieved our staff from having to learn CSS and responsive web application development. Resolute did a great job of using Bootstrap, CSS and Telerik.

How was project management arranged and how effective was it?

Resolute integrated with our Azure DevOps and provided weekly status updates.

What did you find most impressive about this company?

They have good communication skills, software dev expertise, and professionalism.

Are there any areas for improvement?

none