What evidence can you share that demonstrates the impact of the engagement?
Our feedback is more anecdotal. We didn’t go in with fixed, granular requirements; we needed to clean up what had been done and implement best practices. In the beginning, it had to be agile in the sense that requirements had to be defined, reviewed, and implemented.
The quality of the work has been very good, and I’ve enjoyed working with them. They’re easy to work with. They explain requirements and are willing to take ownership of them; they don’t need to be told in a granular sense what steps to take. They work through the process, review it with us to make sure we’re going in the right direction, and then complete it.
How did Resolute Software perform from a project management standpoint?
I’ve played many hats in this, including architect, business analyst, and project management, so they didn’t really do project management. Since it was in an ad hoc fashion for the sprints that we provided, they were within the expectations of everything.
The primary software that we've been using is Azure DevOps, which gives us our agile methodology and our task boards, which we create work items in. It also provides a repository for the source code and pipelines for continuous integration and delivery out to our different environments. We communicate within the task boards and work items; we can create mentions that trigger emails. We've got one place to go look for everything. We only use email when we need to set something up or discuss something outside the scope of the project.
We originally used Skype, but now we're using Microsoft teams. From a development point of view, the software that we’re using is Microsoft Visual Studio 2019.
What did you find most impressive about them?
If I compare them to the other company that we worked with, Resolute Software was able to quickly understand and take ownership of items and tasks that we needed to be done. With little communication, we were able to refine that and get to a common understanding of what we wanted for a final product.
Are there any areas they could improve?
No. I would rather pay more money to get a quality product. To me, this means not only meeting requirements, but exceeding them. It’s a lot less effort on my part if I can explain things to a senior person and get that done in one day, but pay more money for it.
Any advice for potential customers?
I feel like they’re my friends, not just business partners. From that point of view, it’s easier to work with them. I look forward to our meetings to not only discuss the business but see how they’re doing.
Resolute Software provides valuable resources that continuously produce satisfactory deliverables on time to effectively support client relations. The team’s responsiveness and communicativeness lead to seamless collaboration. Their dedicated customer service enables a successful partnership.