What evidence can you share that demonstrates the impact of the engagement?
It’s been perfect. Our customers are businesses who sell tiles, so we needed an easy-to-use solution. With our app, you don’t even have to turn on a computer. What they did was very simple, which is what we wanted from the beginning. I work with it every day and rarely have any problems. On the odd day that I have a problem, I call Reservoir Dev and they come back to me to propose solutions.
How did Reservoir Dev perform from a project management standpoint?
They use the Agile development methodology, which is good. I’ve managed similar projects previously, so I had certain expectations for the engagement. It is always easy to contact them. If they can’t answer right away, they give a timeframe that they will get back to me, which they always follow. We have a good partnership with them based on mutual respect. They’ve always listened to our goals and even provided their own ideas to improve the application.
What did you find most impressive about them?
They listened to our project ideas from the get-go and then jumped right in and got involved quickly. They have a lot of knowledge and information on the latest technology to help us make good, efficient choices.
Are there any areas they could improve?
I have no complaints about Reservoir Dev. I’m a happy customer.