Reputation Guards

BACKGROUND

Please describe your company and position.

I am the Executive Leader of ACTUAL

Describe what your company does in a single sentence.

The Sustainability Transformation Platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reputation Guards to accomplish?

• We hired Reputation Guards to help us remove and suppress harmful online content
• Our main objective was to permanently eliminate false and misleading reviews, negative articles, and defamatory posts that appeared prominently in search results.
• manage our overall online reputation

SOLUTION

How did you find Reputation Guards?

Clutch Site

Why did you select Reputation Guards over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Reputation Guards were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reputation Guards handled the end-to-end management of our online reputation, including identifying harmful content, permanently removing or suppressing it, monitoring reviews, and providing regular progress updates. Their work ensured our brand was protected, accurately represented, and safeguarded against future negative content.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project removed and suppressed harmful content, improved our brand perception, and enabled faster response to new negative posts, effectively restoring our online credibility and client trust.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Reputation Guards managed the project with a highly organized and transparent approach. They provided regular updates, clearly outlining progress on content removals and suppression efforts.

They consistently delivered results on time, and their team was responsive and flexible, quickly addressing new issues or additional requests. Their proactive communication made the entire process smooth and stress-free.

What was your primary form of communication with Reputation Guards?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Reputation Guards was their ability to permanently remove and suppress harmful content effectively, something few companies can do reliably. Their combination of technical expertise, legal knowledge, and proactive monitoring set them apart.

Are there any areas for improvement or something Reputation Guards could have done differently?

Overall, our experience with Reputation Guards was excellent. If there’s one area for improvement, it would be to provide even more proactive updates on minor content changes, though this did not affect the overall results. Their team was always responsive and committed to achieving success.

BACKGROUND

Please describe your company and position.

I am the Marketing of American Made Power Solution

Describe what your company does in a single sentence.

At AMPS (American Made Power Solution), we are at the forefront of innovation in renewable energy, specializing in solar energy, energy storage solutions, and EV charging infrastructure. Founded in 2015 and headquartered in Los Angeles, AMPS is committed to delivering high-quality, sustainable energy solutions that drive the global transition toward a cleaner and greener future. Solar Energy: With state-of-the-art manufacturing capabilities, we produce high-performance solar panels designed for residential, commercial, and utility-scale applications. Energy Storage: Our advanced battery solutions integrate seamlessly with renewable energy systems, ensuring reliability and efficiency in energy management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reputation Guards to accomplish?

• My main goal was to have the negative content removed
• reduced in visibility and to rebuild a more accurate, positive online presence

SOLUTION

How did you find Reputation Guards?

Clutch Site

Why did you select Reputation Guards over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Reputation Guards were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reputation Guards took on the full project, starting with a detailed audit of all the negative search results and harmful content. From there, they worked on content removal, suppression, and deindexing strategies. They also helped build up positive assets—such as profiles, articles, and optimized content—that improved my online image and pushed the negative results further down. Deliverables included takedown requests, deindexing support, and proactive reputation management efforts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within three months, several harmful links were completely removed, while others that couldn’t be removed were successfully pushed down in search results. As a result, my online reputation improved significantly, with over 70% of negative content no longer appearing on the first two pages of Google. I also saw stronger visibility for positive content that better represents who I am.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was structured and transparent. They provided regular progress reports and timelines, and they were always responsive whenever I had questions or concerns. They were proactive in addressing issues and made me feel supported throughout the process.

What was your primary form of communication with Reputation Guards?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their discretion and professionalism. Reputation management is a sensitive matter, but they handled it with complete confidentiality while still delivering real, tangible results. I also appreciated their honest communication—they never overpromised, but they overdelivered.

Are there any areas for improvement or something Reputation Guards could have done differently?

Honestly, the experience was very smooth. The only improvement I can suggest is perhaps providing more educational resources along the way, so clients better understand the process. But overall, I was extremely satisfied with their services.

BACKGROUND

Please describe your company and position.

I am the Senior Manager for Experience at Wasserman

Describe what your company does in a single sentence.

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reputation Guards to accomplish?

• improve and manage our online reviews across multiple platforms
• remove fake or misleading reviews
• boost genuine customer feedback
• present a more accurate reflection of our business online.
• improve and manage our online reviews across multiple platforms
• remove fake or misleading reviews
• boost genuine customer feedback
• present a more accurate reflection of our business online.

SOLUTION

How did you find Reputation Guards?

Clutch Site

Why did you select Reputation Guards over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Reputation Guards were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reputation Guards conducted a complete audit of our online profiles, including Google, Yelp, and industry-specific review sites. They identified and flagged fake reviews for removal, while also setting up a strategy to encourage satisfied customers to share their experiences. Key deliverables included removal of fraudulent reviews, review monitoring tools, customer outreach templates, and monthly performance reports that tracked rating improvements and review volume growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within three months, our star rating increased from 3.2 to 4.5 across major platforms. Several clearly fake reviews were removed, and we saw a 60% increase in genuine positive reviews from real customers. This led to higher credibility with potential clients, and we noticed an increase in calls and leads directly referencing our improved ratings.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. We had a dedicated account manager who provided consistent updates and was always available to answer questions. Deadlines were met, and they were proactive in recommending adjustments to our strategy when needed. Their communication was clear, professional, and reassuring throughout the process.

What was your primary form of communication with Reputation Guards?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their understanding of how online reviews influence customer decisions was impressive. They didn’t just focus on removals—they helped us build a sustainable review strategy by training our team on best practices and offering tools to continue improving after the project ended. Their combination of technical expertise and practical business insight has really stood out.

Are there any areas for improvement or something Reputation Guards could have done differently?

The only area for improvement would be to expand their reporting dashboard to include more real-time analytics. While the monthly reports were very detailed, having instant insights would have been a nice extra feature.

BACKGROUND

Please describe your company and position.

I am the People Director of BAE Systems

Describe what your company does in a single sentence.

At BAE Systems, we help our customers to stay a step ahead when protecting people and national security, critical infrastructure and vital information. We provide some of the world’s most advanced, technology-led defence, aerospace and security solutions and employ a skilled workforce of 107,000 people in more than 40 countries. From state of the art cyber threat detection to flight control systems that enable pilots to make better decisions, we never stop innovating to ensure that our customers maintain their advantage. This is a long-term commitment involving significant investments in skills. We also work closely with local partners to support economic development through the transfer of knowledge, skills and technology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reputation Guards to accomplish?

• clean up our search results
• push the harmful content out of sight
• restore trust with potential clients

SOLUTION

How did you find Reputation Guards?

• Online Search
• Clutch Site

Why did you select Reputation Guards over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Reputation Guards were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reputation Guards reviewed all negative links tied to our brand, removed what could be de-indexed, and suppressed the rest by outranking them with positive, optimized content. They also monitored our search results to ensure the harmful pages stayed buried.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within three months, over 80% of the targeted negative links were either removed or pushed beyond page two of Google. Our search results now highlight positive, accurate content, and we’ve seen a noticeable increase in inquiries from prospects who find us online.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly organized, met every deadline, and kept me updated without me having to ask. Any questions I had were answered quickly, and they adjusted their approach whenever I shared new concerns.

What was your primary form of communication with Reputation Guards?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to combine technical expertise with a personal, caring approach stood out. They didn’t just focus on removing negative content — they made sure I felt supported and informed throughout the entire process.

Are there any areas for improvement or something Reputation Guards could have done differently?

Honestly, I can’t think of anything. The service exceeded my expectations from start to finish.

BACKGROUND

Please describe your company and position.

I am the Project Manager of KEY CONSTRUCTION (MIDLANDS) LIMITED

Describe what your company does in a single sentence.

Key Construction Midlands Ltd is a construction company based in South Birmingham that generally operates throughout the greater Midlands region.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reputation Guards to accomplish?

• remove or de-index damaging online content and restore a positive brand image

SOLUTION

How did you find Reputation Guards?

• Online Search
• Referral

Why did you select Reputation Guards over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Reputation Guards were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reputation Guards provided comprehensive reputation management services, including monitoring our online presence, identifying and removing harmful content through content de-indexing, and promoting positive content to enhance our brand image. They delivered a thorough reputation audit, developed a tailored strategy, and provided ongoing monitoring with regular progress reports to ensure continuous improvement of our digital reputation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a significant reduction of negative search results, with over 80% of harmful content either removed or de-indexed within the first three months. Our brand’s online sentiment improved noticeably, reflected in increased positive reviews and mentions across major platforms. Additionally, organic traffic to our official pages increased by 25%, and we observed higher engagement rates due to the promotion of positive content. Regular reports demonstrated consistent growth in reputation scores and overall digital visibility.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Reputation Guards demonstrated excellent project management throughout our engagement. They adhered strictly to deadlines and consistently delivered key milestones on time. Their communication was proactive and transparent, keeping us informed at every stage. They were highly responsive to our needs, quickly addressing any concerns or requests with professionalism and flexibility. Overall, their collaborative approach made the process smooth and efficient.

What was your primary form of communication with Reputation Guards?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about Reputation Guards was their deep expertise in content de-indexing and their proactive approach to reputation management. Their ability to swiftly identify harmful content and navigate complex removal processes was impressive. Additionally, their personalized strategies tailored specifically to our brand’s needs made us feel truly supported and understood. The combination of technical skill and customer-focused service sets them apart in the reputation management space.

Are there any areas for improvement or something Reputation Guards could have done differently?

While our experience with Reputation Guards was largely positive, one area for improvement could be more frequent real-time updates during critical phases of content removal. Increasing the frequency of communication would provide even greater transparency and allow for quicker adjustments if needed. Overall, their responsiveness and professionalism were excellent, and this small enhancement could further elevate their client experience.

BACKGROUND

Please describe your company and position.

I am the Former Senior Project Manager of IQ-EQ

Describe what your company does in a single sentence.

We are IQ-EQ, a leading investor services group employing 5500+ people across 25 jurisdictions worldwide. We bring together that rare combination of global technical expertise and a deep understanding of our clients' needs. We have the know how and the know you to deliver for our clients - fund managers, multinational companies, family offices and private clients operating worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reputation Guards to accomplish?

• addressing negative search results and enhancing our overall brand presence
• remove or suppress damaging content

SOLUTION

How did you find Reputation Guards?

Clutch Site

Why did you select Reputation Guards over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Reputation Guards were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reputation Guards provided a comprehensive online reputation management service. Their scope of work included auditing our existing online presence, identifying harmful or misleading content, and developing a tailored strategy to address it. Key deliverables included the removal or suppression of negative links, creation and promotion of positive branded content, SEO optimization to improve search rankings, and ongoing monitoring to ensure long-term results. They also provided regular progress reports and strategic recommendations to maintain a strong, positive online image.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within a few months, we saw a significant improvement in our search engine results. Several negative links were completely removed, and the remaining ones were pushed far down where they were no longer visible to potential clients. Positive and accurate content about our brand now dominates the first page of search results. Website traffic from organic searches increased, and we also noticed a boost in client inquiries and conversions. Overall, the project exceeded our expectations in restoring and protecting our online reputation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Reputation Guards demonstrated excellent project management throughout the engagement. They provided a clear timeline at the start and consistently delivered each milestone on schedule. Communication was prompt and transparent — they kept us informed through regular updates and progress reports, and they were quick to address any questions or concerns. Their team was highly responsive to our needs, adapting strategies whenever necessary to ensure the best possible results.

What was your primary form of communication with Reputation Guards?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Reputation Guards was their combination of technical expertise and discretion. They not only understood the complexities of online reputation management but also handled sensitive matters with complete confidentiality and professionalism. Their proactive approach, customized strategies, and genuine commitment to achieving results make them stand out from other providers we considered. It truly felt like they were invested in our success.

Are there any areas for improvement or something Reputation Guards could have done differently?

Overall, our experience with Reputation Guards was extremely positive, and the results exceeded our expectations. If there’s one area for improvement, it would be to expand their educational resources for clients — perhaps offering more detailed guides or workshops on maintaining a positive online presence after the project concludes. This would further empower clients to protect and sustain the results in the long term.

BACKGROUND

Please describe your company and position.

I am the worker at Google of Google

Describe what your company does in a single sentence.

Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reputation Guards to accomplish?

• remove harmful content
• remove harmful content
• improve our overall search visibility

SOLUTION

How did you find Reputation Guards?

Clutch Site

Why did you select Reputation Guards over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Reputation Guards were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement covered four key areas. First, they conducted a comprehensive audit of all negative and misleading content affecting our brand. Then, they initiated takedown requests for removable items and submitted deindexing requests to search engines for the rest. In parallel, they implemented an SEO strategy that involved publishing positive, branded content to push down negative links and improve our rankings. Deliverables included removal of several articles, successful deindexing of specific URLs, new high-ranking positive content, and detailed monthly reports tracking our reputation metrics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a significant improvement in our online presence within the first three months. Multiple harmful links were either removed or pushed beyond the first two pages of search results. Branded search results now reflect a much more accurate and professional image. Our website traffic increased by 35%, and customer trust, as measured through inbound inquiries, noticeably improved. Their SEO efforts also helped boost several key pages to the top of search results for relevant keywords.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Reputation Guards maintained clear communication and transparency throughout the engagement. We were assigned a dedicated project manager who provided weekly updates and was always available for check-ins or urgent questions. Timelines were met consistently, and deliverables were tracked in shared documents and monthly progress reports. Their responsiveness and accountability made us feel well-supported from start to finish.

What was your primary form of communication with Reputation Guards?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to combine legal, technical, and strategic content solutions into one cohesive reputation strategy really stands out. Most companies focus on only one aspect — Reputation Guards offered a comprehensive solution tailored to our situation. They didn’t offer quick fixes; they delivered long-term results through a methodical, ethical approach. Their discretion and professionalism were also greatly appreciated.

Are there any areas for improvement or something Reputation Guards could have done differently?

Overall, the experience was very smooth. If I had to point out one area for improvement, it would be the addition of a real-time dashboard or client portal to view progress on removals and deindexing in real-time. That said, their reports were thorough and clear, so this is more of a convenience suggestion than a complaint.

BACKGROUND

Introduce your business and what you do there.

I'm the global digital sales marketing manager at BUFF. We design, manufacture, and distribute innovative headwear and neckwear for outdoor, sports, and lifestyle activities, with a strong focus on sustainability and inspiring adventure worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reputation Guards?

We hired Reputation Guards to remove or suppress outdated and misleading online content that no longer reflected BUFF's current brand values. We aimed to regain control of our search presence, protect our brand reputation, and ensure that potential partners and customers were met with accurate, positive, and brand-aligned content when researching our name online.

SOLUTION

What was the scope of their involvement?

Reputation Guards conducted a detailed audit, removed or suppressed negative content through de-indexing strategies, and created positive branded content to improve BUFF's online presence. They also provided regular monitoring and progress reports to track reputation recovery. Reputation Guards focused on removing or suppressing outdated blog posts, inaccurate reviews, and third-party articles that misrepresented BUFF's brand and services. These pieces were either ranking high on search engines or were damaging our credibility with partners and clients. Their team prioritized content that appeared on platforms like complaint boards, anonymous forums, and low-authority press sites.

What is the team composition?

We work closely with a dedicated team of 3–4 specialists from Reputation Guards, including a project manager, a content strategist, and a technical SEO/de-indexing expert.

How did you come to work with Reputation Guards?

We chose Reputation Guards because of their proven track record in handling complex de-indexing and reputation recovery cases. Unlike other agencies we evaluated, they offered a transparent process, dedicated support, and a tailored strategy that directly addressed the types of content we needed to remove. Their credibility and specialization in reputation management made them the clear choice.

What is the status of this engagement?

We began working with them in January 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project has achieved significant progress, with over 20 negative URLs successfully de-indexed or suppressed from the first three pages of Google. BUFF's overall online sentiment has improved noticeably, reflected in a 45% increase in positive brand mentions and a 30% boost in organic traffic. These improvements have translated into a higher volume of qualified inbound inquiries and enhanced brand trust. Since working with Reputation Guards, BUFF has experienced a 30% increase in organic website traffic over six months, tracked via Google Analytics. Additionally, the volume of inbound inquiries through our contact forms and CRM attributed to organic search grew by approximately 28% during the same period. These metrics clearly demonstrate the effectiveness of their reputation management and content strategies.

How did Reputation Guards perform from a project management standpoint?

Reputation Guards has demonstrated excellent project management skills throughout our collaboration. They adhere to deadlines consistently and communicate any potential delays promptly. Their team is proactive in updating us on progress and flexible in adjusting plans to meet our evolving needs, ensuring a smooth and efficient workflow.

What did you find most impressive about them?

What impresses us most about Reputation Guards is their seamless integration of technical de-indexing expertise with strategic reputation management. Their ability to navigate complex online challenges while maintaining transparent communication makes them stand out. They truly act as a trusted partner invested in our long-term brand success.

Are there any areas they could improve?

While we are very satisfied overall, an area for improvement could be accelerating the early stages of content removal, as some URLs took longer than expected to be de-indexed. However, their consistent communication and willingness to adapt strategies helped manage our expectations effectively.

BACKGROUND

Please describe your company and position.

I am the Senior Manager of Wasserman

Describe what your company does in a single sentence.

 Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reputation Guards to accomplish?

• eliminating negative articles, blog posts, and customer reviews
• regain control of our online reputation

SOLUTION

How did you find Reputation Guards?

• Online Search
• Clutch Site

Why did you select Reputation Guards over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Reputation Guards were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reputation Guards conducted a full audit and implemented a targeted de-indexing and suppression strategy to remove harmful content from search results. They also created positive content and reviews to improve our online image. Key deliverables included content removal efforts, review generation, and regular performance reporting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to the successful suppression or de-indexing of 12 negative URLs from Google’s first two pages. We also saw a 40% improvement in branded search results, with more positive and accurate content appearing in place of older, damaging links. Additionally, we experienced a 20% increase in customer inquiries coming through organic search, showing a direct impact on brand trust and visibility.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Reputation Guards showed strong project management from start to finish. They provided a clear roadmap and timeline, and all deliverables were completed on schedule. Their team was highly responsive, regularly checking in with updates and adapting quickly to any new concerns or priorities we raised. Communication was smooth, and they made us feel supported throughout the entire process.

What was your primary form of communication with Reputation Guards?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Reputation Guards was their deep understanding of search engine behavior and their ability to execute complex de-indexing strategies effectively. Unlike other agencies, they didn’t rely on generic solutions—they tailored their approach specifically to our situation. Their proactive communication, transparency, and dedication to real, measurable outcomes truly set them apart.

Are there any areas for improvement or something Reputation Guards could have done differently?

Overall, our experience was very positive, but one area for improvement could be enhancing the speed of initial results. Some early phases of de-indexing took a bit longer than expected. That said, Reputation Guards kept us informed throughout, adjusted strategies when needed, and consistently worked toward delivering lasting results.

BACKGROUND

Introduce your business and what you do there.

I'm an aspiring software developer and IT student, and I work at The School of Education. Our organization offers flexible teacher education and professional development programs focused on social responsibility. We aim to prepare future educators and support schools and communities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reputation Guards?

We hired Reputation Guards to remove or suppress negative online content that was damaging our brand’s credibility and SEO performance. This included outdated press releases, misleading blog posts, and Ripoff Reports that appeared prominently in search results. We also aimed to improve our overall online reputation by generating a steady stream of authentic, third-party reviews that reflected our current customer satisfaction levels. Ultimately, we wanted to clean up our digital footprint, regain control of our brand narrative, and ensure that prospective clients saw a more accurate representation of our business.

SOLUTION

What was the scope of their involvement?

Reputation Guards managed a full-scale reputation management project for us. Their main tasks included identifying and suppressing negative online content (press releases, blogs, Ripoff Reports), executing a content de-indexing strategy, and managing their Third-Party Reviews program to boost positive brand visibility. Deliverables included improved search engine results, reduced visibility of harmful content, and the publication of high-quality positive reviews.

Reputation Guards used a combination of advanced SEO techniques, direct de-indexing requests, and strategic content suppression to reduce the visibility of negative content. They targeted specific URLs across platforms like press sites, blogs, and Ripoff Report, working to either remove them from search engines or push them down in rankings.

For positive visibility, they implemented their Third-Party Reviews program, which involved manually writing and distributing positive reviews through trusted platforms using their proprietary submission system. This two-part strategy—cleaning up harmful content and boosting credible positive content—helped us reshape our online presence effectively.

What is the team composition?

We worked with a team of about 4–5 specialists from Reputation Guards, including a project manager, SEO/content suppression expert, review strategist, and support staff. Each member had a clear role, and the coordination between them was seamless throughout the project.

How did you come to work with Reputation Guards?

We found Reputation Guards through an online search. We chose them because of their specialized focus on content de-indexing and suppression, which was exactly what we needed. While other agencies offered general reputation management, Reputation Guards stood out with their proven track record in removing or pushing down negative articles, press releases, and harmful blog content from search engines. Their transparency during the consultation process, coupled with their proprietary approach to de-indexing, gave us the confidence that they could deliver measurable results. No other provider offered the same depth of expertise in this niche area.

How much have you invested with them?

We’ve spent approximately $12,000 on this project so far.

What is the status of this engagement?

Our project with Reputation Guards began in February 2024. It was initially planned as a 6-month engagement, but due to the strong results, we decided to extend the collaboration. The project is still ongoing as they continue to monitor our online presence and manage review distribution.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The outcomes from our project with Reputation Guards were both measurable and impactful. Within the first few months, we saw a significant reduction in the visibility of negative content on Google—several harmful articles and reports were either de-indexed or pushed off the first few pages of search results.

In addition, their Third-Party Reviews program helped generate over 50 high-quality, positive reviews, improving our brand reputation across multiple platforms. We also saw a noticeable increase in organic traffic and client trust, which directly contributed to improved lead conversion rates.

Reputation Guards helped us de-index or suppress about 75% of negative content, resulting in a 30% boost in organic traffic. We also gained 50+ positive third-party reviews, significantly improving our online reputation and visibility.

How did Reputation Guards perform from a project management standpoint?

Reputation Guards demonstrated excellent project management throughout. They delivered milestones on time, maintained consistent communication, and were highly responsive to our needs. Anytime we had questions or needed adjustments, their team was quick to respond and adapt. Their structured approach kept the project on track and results-focused from start to finish.

Communication and collaboration with Reputation Guards were excellent throughout the entire project. They were highly responsive, transparent, and proactive in keeping us updated on progress. We had regular check-ins, and they provided detailed reports on content suppression status and review placements. Their team was easy to work with, open to feedback, and always clear about timelines and expectations. It truly felt like a partnership rather than a typical client-vendor relationship.

Our primary form of communication with Reputation Guards was through email and scheduled video calls. They also provided regular progress updates via shared reports and were always quick to respond to questions or concerns. The communication was structured, efficient, and easy to manage.

What did you find most impressive about them?

What impressed us most about Reputation Guards was their specialized expertise in content de-indexing—a service that few agencies truly understand or execute well. Their ability to strategically remove or suppress damaging content from search engines was both effective and discreet.

Additionally, their Third-Party Reviews program was uniquely structured, combining high-quality, manually submitted content with a proprietary distribution process. The professionalism, transparency, and real, measurable results made them stand out from every other reputation management provider we considered.

Are there any areas they could improve?

Overall, our experience with Reputation Guards was highly positive. If there’s one area for improvement, it would be to provide more frequent progress updates earlier in the project, especially during the initial suppression phase. While results did come, a bit more upfront reporting would have added clarity. That said, once the campaign gained momentum, their communication became more regular and detailed.