Can you share any outcomes from the project that demonstrate progress or success?
Although it is still early, GrumpNow is steadily growing. Because of the speed and quality of delivery, we had a seamless launch in the App Store that has generated over 1,000 downloads and a 4.2 out of 5 rating within three months. Future enhancements are planned for more “value-added” functionality and analytics, and we are looking to expand into territories outside of the U.K.
How effective was the workflow between your team and theirs?
A good workflow has been established collectively. We chat daily using a WhatsApp group. It hasn’t replaced the formal change request process, but it provides us with a reliable method of communication that enables us to ask questions and resolve queries, often in real-time, despite the time zone difference. We still occasionally talk via phone to discuss more complex requirements, but it’s good knowing there is someone there who is able to respond quickly when needed. Because we are especially conscious that clients don’t often appreciate the time and effort needed for making small tweaks and changes, we try not to be too demanding outside of formal channels.
What did you find most impressive about this company?
We’ve been extremely impressed with the speed and quality of output for the money we have spent. We obtained quotes from local app developers and they were, as expected, much more, and we are not convinced that we would have got more for our money. There will always be times when things don’t quite work out as expected, but they have been rare with Relinns, We worked together on those occasions to address and resolve issues quickly and amicably. We have a strong working relationship and it’s clear that Relinns Technologies does not see GrumpNow as a quick, one-and-done project; they genuinely care about the longevity and sustainability of the app.
Are there any areas for improvement?
We have been extremely satisfied with their work, and plan to continue the partnership. One area of improvement is client management, specifically in being more proactive toward suggesting or finding a solution. Although not often, there were a few occasions on which we had to initiate the problem-solving discussion. Typically these are infrastructure related, rather than development, but a better awareness of the client’s lack of experience and understanding would be appreciated. It would be helpful for them to remember that these projects are often the brainchild of someone who knows very little about actually building or hosting apps.