Your Modern Tech & Product Team

You know your industry, we know how to build modern businesses. Our goal is to help indviduals with ideas, startups or small & medium businesses develop products and get to market at a fraction of the typical costs, while utilizing top US-based and nearshore talent. Our driving motivation is to ensure every driven entrepreneur has a shot.

We play as the engineering and product departments for your company. When working with with us we give you an entire team, that means, designer, PM, QA, and engineers (usually cheaper than what it would cost to hire a single CTO or Technical Co-Founder) so that you can focus on growing your business. 

We believe in this day and age modern companies don't need a massive in house tech team. We have a team of developers and designers that scale with you as you grow. They feel and act like yours without the headache of dealing with a freelancer, the high cost full-time engineers and constant need to be recruiting.

We love technology, plain and simple. We've seen hundreds of businesses invest hundreds of thousands only to be left with sub-par applications that are not market-ready and need to be redeveloped. Our main objective is to make sure this doesn't happen to you.  

We have a proven team with an impressive track record to prove it. Our team has worked at top companies such as: Warby Parker, AOL, Handy, Ogilvy, FeedomPop, and American Express. 

Our engineers are coding in the latest technologies such as: Swift 3, Node.js, React.js, React Native, Progressive Web Apps, along with classic choices such as Ruby, Python and many more. 

We aren't freelancers, we aren't a development agency, we are your tech team.

 
$5,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2016
Show all +
New York City, NY
headquarters
  • New York City, NY 10001
    United States

Portfolio

Key clients: 

Cisco, MUFG (Bank of Japan), AOL, Netzero, Sony, FreedomPop, Polish Me, Florish, The Suburban Jungle, Ultra Mobile, Tax Provision, ShiraLi

Florish eCommerce (Web + Mobile Apps)

Florish allows you to never kill a plant again! Intelligent apps scan your home and match you with plants that will thrive in your home. We also built the entire ecommerce platform across web and mobile. 

Paytronage Finance Platform (Web)

A platform where students can secure ISA investments to fund their education. Built this as a Responsive Web App that works across desktop and mobile devices and browsers.

Dwella (coded prototype)

Dwella is a service that connects individuals who want to build their home to architects to help them build it. 

We worked with Dwella to design the application as well as do a coded prototype for them to go show potential investors and architects. 

Check our the demo here: http://demo.dwella.co/home

Reviews

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Software Development & Design for Student Loan Payment Platform

“I’ve never worked with a service provider that impressed me more. Everything they’ve done exceeds our expectations.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2017 - Ongoing
Project summary: 

ReliableBits.io developed a website for an alternative student loan platform. Using Node.js and AWS, they built interactive frontend UI/UX and secure backend architecture.

The Reviewer
 
1-10 Employees
 
New York, New York
John Pelka
CEO, Paytronage
 
Verified
The Review
Feedback summary: 

The completed platform was featured in major financial publications and that exposure led to acquisition by a larger firm. Reliable acted as a mentor throughout the process and delivered a strong product at a fraction of the time and cost quoted by competitors.

BACKGROUND

Introduce your business and what you do there.

We run a direct consumer platform for alternative student loan products. Students give a fixed percentage of their income for a set period of time in exchange for equity financing to go to traditional universities. We were just acquired a few weeks ago, but I was the CEO and was responsible for institutional fundraising, financial structuring, legal work, marketing, and PR.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ReliableBits.io?

We didn’t have a website built out and needed a development partner. We wanted a marketplace platform with frontend UI/UX and backend architecture that allowed for underwriting, data storage, payment processing, and a high level of security.

SOLUTION

What was the scope of their involvement?

They built our site using Node.js, HTML, and AWS. They designed a beautiful frontend with critical marketing elements. The backend is a full application process with PII security compliance. Since we’re dealing with sensitive information, all of it is siloed so there is no risk. They also helped us with a complex calculator that allows students to input their school, major, and the amount of money they needed to attend, balanced against what they were able to pay back over time. It’s a complicated kind of Excel modeling built into Python. They made it super interactive and we’ve had a lot of success with it. They’ve also helped us explore different investment opportunities and completed everything in a very short period of time.

What is the team composition?

We work with an account manager and several developers. They have extensive experience with fundraising products, marketing, and sales and are willing to act as mentors. Our account manager acts almost as our CTO and is an integral part of our operations.

How did you come to work with ReliableBits.io?

We spent about three weeks interviewing about 30 development firms all over the world. Reliable was the first company that really impressed us. It was clear that they were the company we wanted to work with.

How much have you invested with them?

We spent about $30,000 for the site build and another $15,000–$20,000 on maintenance and upgrades. The total spend is around $45,000–$50,000 so far.

What is the status of this engagement?

We started working together around November 2017. We’re integrating our tech into the financial firm that acquired us. We have Reliable on a monthly retainer and they’re helping us with the integration process.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our completed product was featured by major financial publications that highlighted our company and the product itself. Thanks to that exposure, we were acquired pre-distribution. We hadn’t been through a full year’s cycle but already had close to $500,000 of students signed up to receive funds that August. The platform itself is beautiful and works very well.

How did ReliableBits.io perform from a project management standpoint?

Their background is impressive and they did unbelievably well. They advised us on everything and were available whenever we needed them. They taught us a lot about the systems we use and our project manager acted as a UI/UX coach for us. He walked us through Trello and was very hands-on. The team pushed back when there was a better option and helped us make critical decisions.

Most of our communication was via Slack, but there was a huge personal element as well. Since the account manager is in New York and several of the developers are in India, they were available to help us around the clock.

What did you find most impressive about them?

Their execution is exceptional. They said they could deliver a product at a fraction of the time and cost of any other provider. We were skeptical at first, but everything was on time and beyond our expectations. They added more value by filling a CTO role and making critical business decisions with us. They were a part of our team and they went beyond their responsibilities to do great things. They helped us with copywriting, PR, and other tasks that were completely unrelated to their technical development of the site.

Are there any areas they could improve?

I can’t think of anything. I’ve never worked with a service provider that impressed me more. Everything they’ve done exceeds our expectations.

Do you have any advice for potential customers?

Be clear in your communication. They’re very open to ideas and you can give them responsibilities outside of pure development. They’re very experienced and you can trust them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Development for Suburban Real Estate

“They’re a trustworthy team, and you’ll never have any problems with the work.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2018 - Ongoing
Project summary: 

ReliableBits is developing a WordPress website. They’re building a custom backend and are working with Node and React, as well as SQL servers. They’re also doing SEO on testimonials and marketing materials.

The Reviewer
 
11-50 Employees
 
New York, New York
Project Manager, Suburban Real Estate
 
Verified
The Review
Feedback summary: 

Efficiency increased and exposure has grown almost 40%. ReliableBits is highly communicative and provides multiple touchpoints. Their personal approach allows them to customize their feedback process to fit the customer’s level of expertise. They are passionate and committed to project success.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager for a suburban real estate resource. We help people research towns they would like to move to, from bigger cities. We help guide them because nobody really knows where they want to move, or how they should be evaluating towns.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ReliableBits?

We connect potential movers with agents and locals in each of these towns, and we currently support hundreds of towns, so it can get pretty complex and out of hand. Everyone who comes in gets a strategy packet and can go and visit 10 to 20 towns, so we needed a new website to help manage all this data. 

SOLUTION

What was the scope of their involvement?

From a tech perspective, we’re beholden to our original stack, which is based on CodeIgniter in PHP. Our backend runs on SQL, which is deployed through Amazon Web Services. Our old setup was really limiting in terms of the edits we can make, so they re-engineered it into native HTML, and they just started coding in Node and React. We’re using WordPress to host our site.

In terms of the functions of the site, they’ve automated a lot of our forms and the town-specific research, such as train schedules and school district statistics, that used to be done manually, so it’s more scalable. They’ve also done SEO on our testimonials and press materials. The biggest part is the custom backend they’re creating. We have such nuanced needs that you can’t take an off-the-shelf product and customize it. All of our emails, schedules, and notes for calls are automatically imported, so it makes our strategists daily tasks much easier.

We also wanted somebody that could bring expertise and thought leadership to our business, and they’ve done that. They’ll look at our data and see trends and things we could do differently. We’ve already started implementing some of their suggestions and we’re starting to see some uptick. 

What is the team composition?

We have multiple touchpoints including a project manager. We interact with the developers when they have questions, as well as somebody on their side, who does the marketing quotes for the site. Additionally, we have an analytics and advisory person we talk to.

How did you come to work with ReliableBits?

We had been working with another development firm, but they were unreliable and took a long time to respond to and fix problems. We interviewed dozens of companies, but ReliableBits was actually recommended to us. We needed somebody who was on the ball, and would be right there as soon as we knew we needed something. We also wanted a firm that had experience with our technology stack, so they could hear a problem and immediately know where to go and how to fix it.

How much have you invested with them?

We’ve spent $10,000 so far.

What is the status of this engagement?

We’ve been working together since February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had a 38% jump in exposure thanks to the social media targeting help they gave us. They also introduced automation to some of the forms that clients fill out on our site, which has drastically improved our efficiency. Now we can do 20-30 deals a day, instead of eight.

How did ReliableBits perform from a project management standpoint?

The communication is great. They’re really good at keeping us abreast of exactly what's going on. They also tailored their feedback and ticketing processes to fit our level of technical expertise. They gave us a dedicated point of contact who is very responsive via email; we usually get something back within 20 or 30 minutes. It’s been wonderful just to know that someone is really there.

What did you find most impressive about them?

The overarching theme is that they actually care. They aren't creating this for us as just some random client. They have passion and they really want this to work. They seem like really good, genuine people, and I haven't gotten those vibes from a lot of other people that we work with. They also believe in passing on the savings and providing a lot of value for their cost.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

We’ve had trust issues before with independent engineers and teams who haven’t had our best interest at heart, but these guys know what they’re talking about. People need to just listen to them. They’re a trustworthy team, and you’ll never have any problems with the work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Redesign and Development for Business Technology Consulting Company

“They have a results-oriented and product-focused energy.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. - Jun. 2017
Project summary: 

ReliableBits.io designed and developed mobile apps for iOS and Android. The apps utilized traditional media photos to encourage user-generated content. They also redesigned aspects of a web app.

The Reviewer
 
1-10 Employees
 
New York, New York
Founder, Business Technology Consulting Company
 
Verified
The Review
Feedback summary: 

ReliableBits.io delivered a business viable platform that retained most of its users throughout a beta launch. However, they achieved the project’s goal by demonstrating the value of product innovation. Their value redistribution approach to pricing yielded a remarkably high ROI.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a business technology consulting company. We partner with founders, entrepreneurs, and CEOs to get them started and ultimately translate their ideas into products. We also partner with professional service firms looking to innovate their business and help them take on that challenge.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ReliableBits.io?

We needed to find a software partner that was transparent, technically capable, and could offer a reasonable output for an affordable price.

SOLUTION

What was the scope of their involvement?

We were working with a media company to show how to approach innovation and get products off the ground. We engaged ReliableBits.io to develop a couple of experimental projects that facilitated our client’s users to contribute to the content conversation happening around their shows. As a result, ReliableBits.io developed several mobile apps for iOS and Android while also redesigning web admin dashboards. I focused on the business requirements, so I can’t speak to specific the coding languages they utilized.

The apps enable users to write commentary on pictures they take at shows. Then, other users vote on the pictures. This allowed the client to experiment with repurposing traditional media content through a user-generated component. We contributed zero definitive requirements, so ReliableBits.io developed the projects with an agile methodology.

What is the team composition?

I requested to meet their founder and he functioned as the product manager throughout the engagement. I had limited contact with the actual developers but worked closely with a designer and an assistant product manager.

How did you come to work with ReliableBits.io?

I searched online for mobile development companies that could assign a knowledgeable product manager to walk us through the process. I wanted help understanding what would go into the scoping discussion and not just a quote sent by a faceless agency. Eventually, I found ReliableBits.io and reached out via their web submission form. They were willing to invest the time to understand our business and our client’s needs. They proposed versatile ways of delivering value to us and that flexibility stood out.

How much have you invested with them?

We spent $50,000–$70,000 for their services.

What is the status of this engagement?

The engagement took place April–June 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The limited and private beta we launched saw roughly 75% of users coming back to the app daily. Another key performance indicator is the value of the product as a standalone business. Based on our estimates, it reached an evaluation of $2 million–$5 million three months after launch. ReliableBits.io can build products that are potentially successful from a business perspective.

The products we’ve built with them are extremely well-developed and have no technical issues. They have a results-oriented and product-focused energy. Our clients were able to get an idea of what innovation in a big company means from the product side. This illustrates how successful startups can achieve results by shipping products, learning, and repeating. Overall, working with ReliableBits.io helped my client see a new way of doing business. That’s invaluable.

How did ReliableBits.io perform from a project management standpoint?

Their team was able to foreshadow upcoming challenges and gave us adequate time to prepare. They’re also creative and solution-oriented. We communicated through Slack, Trello, email, phone calls, and in-person meetings. I appreciated the timeliness of their correspondence.

What did you find most impressive about them?

I’ve been sourcing development partners for a while. I could hire individual freelancers as a more cost-effective option, but that would be risky. For example, if one of the engineers decides to leave, they won’t prioritize the onboarding of another resource and this can compromise a project. I’ve also worked with agencies that wouldn’t talk to me for anything less than $200,000. This is a fair business model for many people, but not for everyone. ReliableBits.io has likely given me the highest ROI I’ve ever experienced.

They charge premium prices for large companies, but they use some of those funds to offset development costs for startups. This level of value redistribution is important and it shines through in how their employees execute projects.

Are there any areas they could improve?

ReliableBits.io is eager to please clients and continue to grow. I was skeptical about their pricing at first, but never experienced a serious problem with them. They should do a better job of communicating why they’re able to deliver on those prices. This would avoid future skepticism from clients. I’ve shared this feedback with them before.

Do you have any advice for future clients of theirs?

I started the engagement by filling out the form on their website and I recommend that any prospective clients do the same.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    If someone is looking for a good technical resource based in the U.S., ReliableBits.io is the answer.

Custom Software Development for Start-Up Restaurant Delivery Application

"ReliableBits is what keeps our business and business."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2017 - Ongoing
Project summary: 

ReliableBits.io serves as the technical arm of a software company, and built their platform using HTML, Java, Python, and Swift. The team also built a custom API and continues to serve as a partner.

The Reviewer
 
1-10 Employees
 
New York, New York
Daniel Matthews
Co-Founder, Postcard
 
Verified
The Review
Feedback summary: 

After ReliableBits developed the software it was successfully patented. The team also built features without being asked to save time and money, and their developers have become an integral part of the company. They continue providing marketing advice to achieve high SEO rankings.

BACKGROUND

Introduce your business and what you do there.

I am the co-founder and CEO of Postcard. We are a mobile restaurant service software provider, helping restaurants to enable mobile ordering.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ReliableBits.io?

We didn’t have a co-founder on our team with a technical background, so we needed a development team to build the software for us. We had been working with various developers, but they never delivered what they promised and proved to be very unreliable. When we realized that the group we were working with wasn’t going to deliver the specifications we wanted, we turned to ReliableBits.

SOLUTION

What was the scope of their involvement?

ReliableBits became the technical branch of our team and provided a level of service that we had not seen before. They made the transition process from the previous dev group we hired very easy by speaking on our behalf and getting all the technical stuff they needed transferred over. They then began writing our backend in HTML and Java, and our frontend in Python and Swift. They also built us our own cloud-based API, which was really unique.

Our backend is a fully customizable dashboard that changes from client to client based on each restaurant’s different needs and specifications. These include menu items, pick up times, and messages relayed back to users. Our frontend features changes in color schemes and logos based on the product and client. It also includes more specific user information, such as wholesale items for purchase. ReliableBits did a great job building all these features. Additionally, they would often identify problems that we were going to inevitably face later on and proactively found solutions to them.

What is the team composition?

We worked with the entire ReliableBits team, but Deepak (partner, ReliableBits.io) was our main point of entry and contact. If we needed something, we would speak with Deepak who always made himself available to us.

How did you come to work with ReliableBits.io?

I meet Deepak at a networking event and starting talking with him about what I was doing and he was immediately interested. He made himself available to me to start talking things over and eventually became a friend and confidant who I could trust. When we realized that the current development company we were using wasn’t going to work out, Deepak and ReliableBits was our obvious choice to turn to next.

How much have you invested with them?

We’ve spent $50,000­–$200,000.

What is the status of this engagement?

We began working together in February 2017 and they delivered what they committed to soon thereafter. However, even though the project is completed, they are still the technical side of our team. They are always available and take care of issues we aren’t even capable of seeing. With us not having a technical co-founder, ReliableBits is what keeps our business and business.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of our largest pieces of success is that we were able to file a patent on our product. In addition, ReliableBits was able to help us on the marketing side of things as well. They made sure our website had full SEO and it now ranks pretty highly. They really offer a full service and made sure we have a product that is exactly what we want.

How did ReliableBits.io perform from a project management standpoint?

We communicate over email and phone as things come up, but when we first started the project they created a Trello board for us. We were not familiar with Trello, but we liked it so much we actually began using it internally as well. ReliableBits was great at communicating over Trello, providing updates as things were completed, and answering our questions and concerns. They were also very fast at responding, which meant I knew right away that something was going to be taken care of without having to send a follow-up email, etc.

What did you find most impressive about them?

They really are a part of your team and will act in your best interest regardless of the job or price. They would see issues coming down the road and handle them right away, and they always over delivered. Anytime I checked in with them I knew they would have completed what I had asked for, but would also have something new and cool to show me that I hadn’t. This saved us a ton of time and money because issues we might need to deal with in four weeks were already taken care of.

They are also very honest. If they can do something they will do it right away, and if they can’t, they will figure out a solution. They took the time to understand our vision and the product we wanted to make. They would ask us where we wanted to be in five years, and then do everything they could to set the platform for us to get there. They have put the company in a position to really achieve our vision.

Are there any areas they could improve?

There could be little things, but anytime we were concerned or accused them of something it turned out they did it for the right reasons and we were wrong. So looking back, I can’t say there is really anything for them to improve on.

Do you have any advice for potential customers?

You have to be committed to your vision and what you intend on building. If you are trying to build a company and not just a product, then ReliableBits is a great place for you to work with. Just remember that they are very inclusive and will act as a member of your team.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were very honest about expected delivery dates and always met deadlines.
  • 5.0 Cost
    Value / within estimates
    They are a great value compared to other companies we have worked with.
  • 5.0 Quality
    Service & deliverables
    They consistently over delivered and built us things we didn’t even know we needed.
  • 5.0 NPS
    Willing to refer

E-Commerce Development for Bedding and Linens Retailer

“Their project management was great. They were extremely flexible and always willing to communicate.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Dec. 2017 - Feb. 2018
Project summary: 

ReliableBits.io built a custom frontend and WooCommerce backend for an online retailer. They helped with complex functionality and suggested improvements to increase conversions.

The Reviewer
 
1-10 Employees
 
New York, New York
Founder, Bedding and Linens Retailer
 
Verified
The Review
Feedback summary: 

The site loads quickly and UX is smooth. They set reliable expectations and were willing to work within a limited budget. Their e-commerce advice was useful and they were consistently accommodating.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an online bedding retailer. Our startup has been in business for about nine months.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ReliableBits.io?

We wanted a company to build our website. We wanted a custom frontend and a WooCommerce backend. Previously, we worked with another company that didn’t deliver what we needed.

SOLUTION

What was the scope of their involvement?

We originally developed a site for Shopify, but it didn’t work out. They switched the whole site over to WooCommerce at no extra charge. They did custom coding for the frontend. I think they designed everything within a Sketch file. The backend is not fully customized, but they did help with a bundle that pulls multiple SKUs from out platform. They also helped with an intricate function that lets users select product colors directly off of the product page. That took us some time to develop, but turned out great.

What is the team composition?

Most of our conversations went through Deepak (Product Lead, ReliableBits.io). I occasionally spoke with the account person and one of the developers.

How did you come to work with ReliableBits.io?

Two friends independently recommended them.

How much have you invested with them?

We’ve spent about $8,000-$8,500 in total.

What is the status of this engagement?

We started working together in December 2017 and finished the site in February 2018. We hired them again to make revisions and streamline the site. They projected a month-long project, but it only took a couple of weeks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site looks really good and users love it. It loads quickly and the user experience is smooth. They made some really useful suggestions that helped our conversions.

How did ReliableBits.io perform from a project management standpoint?

Their project management was great. They were extremely flexible and always willing to communicate. We could speak on weekends or late at night to accommodate my schedule. They hit all of their milestones early or on time and let me report bugs through a program they use. We could resolve them without needing to talk much.

What did you find most impressive about them?

After a failed project with another web developer, we were so pleased with ReliableBits. The difference is like night and day. Everything is on time, their scheduling is good, and they communicate with us. They set expectations correctly and were willing to work within our budget.

Are there any areas they could improve?

I can’t think of anything they should improve. I’m very happy with them.

Do you have any advice for potential customers?

Listen to Douglas (Managing Partner, ReliableBits.io). When he gives e-commerce advice, he knows what he's talking about.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already referred them.

Mobile App Development for Nationwide Nail Salon Management and Scheduling

“I feel at ease now because I know that their team will help us if we need it.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2016 - Apr. 2016
Project summary: 

Having designed and developed an iOS and Android app with a responsive dashboard that allows salons to manage bookings, Reliable Bits now continues as the dedicated technology partner in an ongoing engagement.

The Reviewer
 
1-10 Employees
 
North Carolina
Partner, Nail Salon Management App
 
Verified
The Review
Feedback summary: 

Several salons were managing 100% of their bookings via the app within one month of launch. Reliable Bit’s dedicated staff yields immense value for cost, providing high-quality and prompt delivery. Their transparent project management and accommodating price model are both ideal.

BACKGROUND

Introduce your business and what you do there.

I’m a technology partner of a iOS and Android app that allows salons to take digital bookings. I oversee all the technology involved with the product. The legal entity is actually in North Carolina, but we have salons all over the place.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reliable Bits?

We wanted something more than just a development agency—we wanted a partner. It was important that the team understood the business and its objectives. Knowing how a mobile platform could benefit the beauty and salon industry was a must.

SOLUTION

What was the scope of their involvement?

Reliable Bits used Swift for iOS, but I’m unsure what they used for Android. They showed me the pros and cons of either going with Angular or React, but we ended up going with React for the responsive dashboard which we built a lot of functionalities into. There’s a color database and a 3-D hand image that allows customers to see what different shades will look like before booking an appointment. The hand feature was particularly challenging. The dashboard is easy to use and my team or partners are able to go in and add a new shade without having to mess with custom code, which is really great.

There’s also a booking functionality that lists available times. Each salon can control their times from their own internal dashboard via the app. We wanted to make sure that the app wasn’t completely manual and that some things were automated as we continue to scale and onboard clients. We have a Google and Apple map integration to provide directions to salons.

What is the team composition?

I had one primary point of contact along with two product managers who provided weekly updates. They gave daily updates towards the end of the project regarding different builds so I could test them. Their designer involved me early on in the process, providing detailed notes and explaining what was in the actual product. I felt very involved, which I loved. We now have three other partners and about ten people total on both teams.

How did you come to work with Reliable Bits?

I went through an exhaustive search and found them through Google. The initial introduction went really well and they had worked on some similar, on-demand apps. There was a lot of synergy between us as well.

How much have you invested with them?

We spent around $40,000 for the initial project. We now pay a monthly, flat fee for their ongoing support.

What is the status of this engagement?

We worked on the initial project from from January–April 2016. Reliable Bits is also our technology partner as we continue to scale. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of our partners was able to do 100% of bookings via the app within the first month for three or four of their salons. The training was a smooth process. We’re now aggressively scaling the number of boutiques and salons on the platform. We’ve experienced significant growth in that area, so it’s all been pretty positive.

How did Reliable Bits perform from a project management standpoint?

I’ve worked with many agencies and spent both too much and too little money. I’m still working with Reliable Bits, so that says a lot. Their staff is incredible and dedicated. They didn’t charge me extra for additional features because they understood that the product needed to evolve in order to succeed. They were timely in terms of project management and we didn’t experience any delays. They actually delivered a few days early. They used a tool called buddybuild to send and release notes to us, as well as inform us on what to test or not test. They really kept us informed.

The project managers also gave me visibility through Trello. I could put my own feedback and see each developer’s progress. They were very transparent, which is something I liked a lot. The project manager relayed information from me to their developers and it worked incredibly well. I now feel like they’re a part of my team rather than just someone I’m paying.

What did you find most impressive about them?

We receive incredible value for our money with them considering that some of the apps they’ve built seem like they should be much more expensive. We needed a sleek, beautiful app, but we had a certain budget that we had to abide by. The final product was exactly like the initial design, which was important to us. We’ve been really fortunate to find them and we’re glad to continue working with them.

We also like that they don’t operate on a hourly contract. We’ve worked with development partners in the past who charged hourly, but it ended up getting out of control since some people work faster than others. Reliable Bits has worked with us to create a fixed price.

Are there any areas they could improve?

We had one feature that took longer than expected, but they explained everything to me, so it wasn’t really a problem.

Do you have any advice for potential customers?

Talk to them about their vision and really hear them out. I think everyone should try them because they’re amazing. I feel at ease now because I know that their team will help us if we need it. If the servers crash, they’ll help us get things back up quickly. It’s important to have this kind of comfort with people you work with so you know, at the end of the day, that you got what you paid for.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've already recommended them to people.