What evidence can you share that demonstrates the impact of the engagement?
We’ve had more than 10,000 downloads, and gained around 2,000–3,000 sessions per day. Our active user numbers were also good. They helped us to achieve success, so we’re also trying to get into other sports. We wanted to test the idea with cricket, and it turned out very well. We were able to raise $500,000 for the business, allowing us to put together an extended team. They’re always there to address feedback we receive.
How did Relia Software perform from a project management standpoint?
When it comes to project management, we had hiccups in the beginning. They’ve since streamlined things and the current process is very good. After starting an offshore development center, they put good processes in place. Once they got used to our way of working, they did a good job.
I’m currently traveling to Vietnam to meet them. They set up a very good team for us, and we still have a good relationship.
What did you find most impressive about them?
I liked their initial strategy. This project was something new to them and cricket wasn’t a sport they were aware of, but they got involved and understood the concept. They took on the project and made sure the delivery would be perfect for the upcoming season.
They only committed to things they could deliver, which gave me good visibility and allowed me to plan marketing accordingly. I wasn’t kept in the dark at any point. I’ve worked with IT services companies in the past, and Relia’s service stood out. I’ve seen companies with better processes than them, but Relia has an excellent level of know-how.
Are there any areas they could improve?
The project management and communication were definitely something to improve at the start of the project. Other than that, there’s nothing I can think of. The cost/value is very good, as is the scheduling.
Do you have any advice for future clients of theirs?
At least in the initial stages, it’s important to have a close relationship. One thing I’ve learned is the importance of working closely for the first few weeks of a project. We had multiple calls to help them understand our expectations, which helped a lot. Doing this will make the relationship a successful one. It’s why I decided to visit them in-person in Vietnam.
Relia has a solid process, and they know what they’re doing. They have solid resources to track the work and everything is transparent. Relia can be the go-to company for anyone looking to building the first version of a product and then scaling it.